My Spotify premium code from Microsoft rewards won't work. Any tips?

[Eiva_Kramer]

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help 🙂

[Eiva_Kramer]

I can also send picture "proof" if needed to help 🙂

[Susan_GP · Accepted solution]

Hi there @Eiva_Kramer,

Thanks for your post here in the Community and welcome!

Take into account that this offer is only for users who haven't tried Spotify Premium before. If you haven't had Premium in the past, you should be able to redeem the code by following these steps: 

• Go to this link for the Microsoft offer and to this link for the Xbox One
• Click START FREE TRIAL 
• Log in or sign up for Spotify 
• Enter the code received from Microsoft/Xbox Mastercard
• Click again START FREE TRIAL to redeem your code 

On another note, you must enter a valid payment method to subscribe. No worries, you won't be charged, and you can cancel your subscription before the trial ends if you don't want to continue with Premium.

If you have trouble redeeming the offer, send over a screenshot of the offer you received from Microsoft and the error message you get. Make sure your code/pin isn't shown in the image.

We'll be here.

[Eiva_Kramer]

Thank you Susan I thought I wouldn't need a card anymore I guess I was wrong.

[tinncann]

I have redeemed this code from Microsoft rewards which grants me 3 months free for Spotify Premium, however whenever I try to redeem the code, it says that I am uneligible for the plan, but I have never tried premium before nor have I been included in an family plan. My order history is empty and has no previous subscriptions or payments for Spotify Premium. 

Why is it doing this? I got this code and expected it to work and experience premium, but instead all I got was disappointment and frustration. 

Please help me figure this out. 

[Ykitzz]

The link does not work.pls help

[Ivelina]

Hey @Ykitzz,

Welcome to the thread!

Do you mean that this link here - https://www.spotify.com/ppt/microsoft/ doesn't work for you and are you seeing any error messages?

If you haven't tried already I recommend opening it in an incognito-window on your browser or in a different browser and even give it a try on another device if that's possible for you.

If it's not working let us know, as well as include some info on what's happening exactly and what you've tried so far, so we can see what we can suggest next.

We'll be on the lookout 🙂

[levygamingmania]

i am unable to redeem the code of gift card that i got from microsoft rewards

[TheMoguel1]

Plan

Free

Country

MEXICO

My Question or Issue

I entered to https://www.spotify.com/mx/redeem/ and used the code that was provided to me at https://rewards.bing.com/redeem/orderhistory to get Spotify Premium for 3 months with an account that has not been in any Premium Plan. I didn't have spotify premium before, and I recieve the following error "Unfortunately, this Premium code does not appear to be valid. Please try again or contact customer service." I don't know what to do, I hope something can be done. It is worth mentioning that I have read in the Spotify community that this offer has already expired, but they continue to promote it in Mexico and there is nowhere on the promotion page in MEXICO that has ended, the page is this https://www .microsoft.com/es-MX/rewards/spotify-premium-offer, thank you. Also if this is not the support of Spotify I should contact, who should I contact? 

[Luan]

Hey, @TheMoguel1 
Welcome to the Spotify Community, and thanks for reaching out to us!

I'm sorry to hear you are having some trouble when redeeming your code. In this case, the most recommendable is double-checking with the Customer Support team if this offer is still available. It is worth mentioning that those offers are valid only for users who never had Premium before, regardless of the Spotify account you're currently using to redeem the offer.

For in-depth assistance with this issue, I recommend reaching out to the Spotify Customer Support team by choosing the best channel for you here.

Just for your information, they typically reply within 24-48 hours by email. Still, you can tweet to @SpotifyCares on X, message Spotify Cares on Facebook, or even get assistance via live chat, if available in your country.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Nuttynut]

I’m not getting my code I have checked my spam and junk and still nothing. All I am getting is that my account has logged in on a new place. Please help.

[#12]

I am trying to redeem a 3 month premium subscription plan which i have earned from Microsoft redeem awards but whenever I try redeeming it, Spotify tells me, "Sorry the code is invalid" but I am using it for the first time directly from Microsoft's email. pls help me to resolve this problem

[Ashvi82]

I got a free microsoft premium subscription gift card. I recieved the code, typed it but it shows the code is invalid. I have tried to use the code, launch it again many times but it shows that an unexpected error has occured. Please help.

[awsomeninja]

when i try redeem my code it says it is invalid.Any solution for this?

[Harsh10]

As pointed out in subject matter. I've been rewarded with a redeem code for 3-months Spotify premium from Microsoft Rewards system. Suggestions provided by Microsoft were to go here: https://www.spotify.com/ppt/microsoftrewards/redeem and put in the code. That resulted in the following error "The code is not valid"

Then contacted MS Rewards support, they say they checked the code and it is okay, issue can be solved with you only

And please I am not a premium user .I have never taken premium till now .So please note this issue 

Thank you in advance and looking forward for your feedback.

Regards

Harsh

My code is: <Moderator edit>

[#16]

i got a redemption code for 3 months of spotify premium, but when i put it in it doesn't work and it says to contact customer support.

[Ximzend]

Hi there,

Thanks for posting in the Spotify Community, and welcome!

I'm sorry to hear that your redemption code isn't working. Sometimes, promotional codes are only valid for accounts that have never had a Spotify subscription before, but there can be other reasons as well.

If you believe this isn’t the issue or you're eligible for the offer, it’s best to get in touch with Spotify Support directly through this page. They’ll be able to look into this for you and help resolve the issue.

I hope this gets sorted out soon so you can enjoy your Premium! If you have any other questions, feel free to ask.

Take care!

[carrotpi5]

I was going to redeem my free 3 months from Microsoft, and when I put in the card's number, it failed.

[Voidstar472]

• I can't do it everytime it is showing this is unavailable plan for u or something

[SarangG]

I purchased the free spotify subscription from microsoft rewards 3-4 days ago and tried to use the code today but it said there was an error. Before this when I tried, it said the code was invalid.