I have done my premium payment but app doesn't showing up receipt

[#1]

I have purchased my premium membership but app is not working as premium

[Bittencourt]

Hi, thanks for reaching out about this!

My first suggestion that you check if the payment for the Premium subscription has gone through successfully by heading over to your Account page.

Also, you can check your email for a confirmation from Spotify, which should be automatically sent when subscribing for Spotify Premium.

If you can see your payment there, I suggest that you try logging out and then logging back in. 

Let me know how it goes!

[Calabria]

Também fiz o pagamento para conta premium, paguei pelo pix instantâneo e a conta não atualizou para premium!

[#4]

Realizei pagamento via pix

[#5]

Paguei por pix, achando que seria mais rápido, porém até agora só debitou o valor da minha conta, mas o plano não mudou para o premium

[#6]

fiz o pagamento por pix, tenho até o comprovante, porém meu spotify não atualizou, ainda consta que estou com o plano free

[Bittencourt]

Oi @Calabria, tudo bom?

Quando efetuamos o pagamento da conta Premium, o Spotify nos envia um email de confirmação da compra.

Chegou a receber?

Já fez log out e log in na sua conta pra ver se ativou o Premium?

[Bittencourt]

Oi, tudo bom?

Quando efetuamos o pagamento da conta Premium, o Spotify nos envia um email de confirmação da compra. O comprovante que vc se refere é esse, ou é do seu banco?

Já fez log out e log in na sua conta pra ver se ativou o Premium?

[#9]

hello! I'm from Brazil, I made the payment via PIX, I was charged, but my individual Spotify Premium doesn't appear.

[Bittencourt]

Hi, and welcome to the Community!

Have you tried logging out and then back in? That might help.

Also, when you click on the link bellow, does your account show as Free or Premium?

https://www.spotify.com/br-pt/account/overview/

[BrunoH92H]

Paguei o plano individual pelo pix, pagamento foi efetuado mas o plano não foi atualizado. Não consegui acessar nenhum canal de reclamações.

[#12]

.

[gabbimonteiro]

Aconteceu a mesma coisa comigo, e não recebi nenhuma confirmação de pagamento por e-mail ou na conta do Spotify.

[Billy-J]

Hey there! I am here to help and I hope that you do not mind me replying in English. 

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[joyce_17]

Fiz o pagamento do premium e o plano ainda não foi atualizado, continua gratis

[Billy-J]

Hey @joyce_17, thanks for reaching out to the Community!

I hope you don't mind me replying in English. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[Maria]

Hey there folks,

Thanks for reaching out! Hope you don't mind us replying in English, as it's the official language on the Community.

Just to confirm, does the app still appear as if it's on the free service? If so, could you double-check the subscription status over at the account page?

If the account page shows that you have active Premium, could you try logging out from the app and back in again? This should resync the account info. Since you also mentioned you didn't receive a confirmation email regarding the subscription, we recommend checking so the email address registered on your account is up-to-date. You can see it on the account page under Edit Profile.

Should the status on the account page show as free, however, it's possible that the payment wasn't been processed. In this case, we suggest trying to subscribe again from the Premium page.

Hope this helps! Feel free to let us know if you need anything else.

[#18]

No dia 07/04 meu esposo realizou o pagamento via pix, mas o aplicativo não foi atualizado para o premium, com isso ele realizou outro pagamento.

[Bittencourt]

Oi, tudo bom?

Quando pagamos pelo plano Premium, recebemos um e-mail do Spotify com o recibo da compra. Chegaram a receber? 

O segundo pagamento deu certo? O plano Premium está ativado?

Dá uma conferida no painel da sua conta pelo link abaixo - nele você acessa o histórico de pagamentos:

https://www.spotify.com/br-pt/account/order-history/

Se um dos pagamentos que foram feitos não estiver nessa lista, ele será reembolsado.

Qualquer outra dúvida é só me falar!

[#20]

Fiz o pagamento no pix faz mais de 24h e não liberou o premium