Paguei antecipadamente por pix e ainda não atualizou o meu Spotify

[#1]

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[gabbimonteiro]

Aconteceu a mesma coisa comigo, e não recebi nenhuma confirmação de pagamento por e-mail ou na conta do Spotify.

[Maria]

Hey there folks,

Thanks for reaching out! Hope you don't mind us replying in English, as it's the official language on the Community.

Just to confirm, does the app still appear as if it's on the free service? If so, could you double-check the subscription status over at the account page?

If the account page shows that you have active Premium, could you try logging out from the app and back in again? This should resync the account info. Since you also mentioned you didn't receive a confirmation email regarding the subscription, we recommend checking so the email address registered on your account is up-to-date. You can see it on the account page under Edit Profile.

Should the status on the account page show as free, however, it's possible that the payment wasn't been processed. In this case, we suggest trying to subscribe again from the Premium page.

Hope this helps! Feel free to let us know if you need anything else.

[#4]

Eu paguei 11,90 no plano universitário por pix e não atualizou ainda fala que meu plano é grátis

[#5]

Eu acabei de fazer um pagamento para o plano universitário e ele nao foi reconhecido, porem o dinheiro foi enviado, possuo o comprovante aqui

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

In this case, there are a couple of things you can double-check:

• We'd suggest starting off by checking the receipts of your account. There, you can have a look at all your charges and make sure everything is in order.
• You can also check the status of the payment on your bank statement to see if it went through successfully.

If you notice the payment was successful on your bank statement, we'd suggest waiting 24 hours and if you don't notice any changes, then you should reach out Pix so they can add further insights about the status of the payment.

We'll be on the lookout! 

[Lucas1133]

Fiz o pagamento via Pix pelo plano universitário, o Premium não veio, tive que pagar novamente para obter o Premium, mas o valor foi descontado igual, como podemos preceder com isso, tenho os extratos bancários alegando o desconto na conta.

[Yordan]

Welcome to the Spotify Community @Lucas1133!

It's possible that there was a technical issue with your payment, but if you can find both receipts in the Order history section of your account page, then there's nothing to worry about - your next billing date will be adjusted accordingly, meaning you'll most likely skip next month's payment.

In case you see only one of the charges in your Order history, you may have accidentally subscribed to Premium on another account. I recommend checking out this article for more info on how to proceed.

Cheers 🤘

[#9]

Fiz o pagamento do plano universitário via pix e não foi abilitado o plano premium no app

[Billy-J]

Hey there! I am happy to help. 

I hope you don't mind me replying in English. 

If you have paid for Premium and the payment shows as successful on your end, could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[Eclésia]

Olá! Tenho um problema...efetuei o pagamento por pix como sempre, o dinheiro saiu da minha conta, mas não tenho acesso ao plano que escolhi e paguei (universitário). O que faço? Não quero ter que pagar duas vezes. Meus dados bancários estão corretos, todas as informações em dia, não entendi o que houve. Alguém pode me ajudar por favor?

Plano

Prêmio

país

Brasil

Dispositivo

Samsung Galaxy S20FE

Sistema operacional

 Android 

Minha pergunta ou problema

Problema e pergunta 

[Bittencourt]

Oi @Eclésia, tudo bom?

Quando você acessa o painel da sua conta pelo link abaixo, qual o plano de assinatura aparece?

https://www.spotify.com/account/order-history/

Lá você confere também seu histórico de pagamentos. Isso talvez esclareça o que está ocorrendo!

Me fala aqui depois, ok?

[#13]

O pagamento foi feito via pix, e ele foi devidamente efetuado. Gostaria de tentar resolver este problema o mais rápido possível. Agradeço desde já!