I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below.
I have followed the instructions and I even used their link, however, we keep getting the same error message. We have been trying since yesterday lol.
Thanks for reaching out to the Community 🙂
If you or any of your family members are having issues joining a Premium Duo plan, we'd recommend the following:
If none of these work, you can reach out to our Support team here and they'll be happy to assist further by checking the affected account to see what might be happening.
Don't hesitate to let us know if anything else comes up.