Help Wizard

Step 1


Premium User Being Served Ads Constantly, this is unacceptable

Premium User Being Served Ads Constantly, this is unacceptable




My Question or Issue

I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads.


Examples of ads which are being served to me:


1) Spotify Earth Day "Earth's New Era"

2) "ALT NOW: Top Alternative Songs of today - listen now"

3) WHO FOUNDATION Support Relief Efforts "Devastating earthquakes have killed thousands of people..."


These advertisements are pop ups which cover my entire screen and served to me when I login.


Where is the option to permanently turn these advertisements off and why is it not more clearly visible and accessible? Why am I being served these advertisements when I am paying to NOT be served ads?


I would be very grateful if someone from Spotify would reply with the exact steps needed to disable these advertisements, or else I will be leaving Spotify after being a paying subscriber for year and years.


These are other threads which show that this is a systemic problem:













24 Replies

Es fällt Ihnen schwer, mit Ihrer mangelnden Intelligenz klarzukommen, und Ihr Ego schmerzt.

I found this thread while looking for a solution to the same problem. I’m entirely on OP’s side. I hate any ads. Those pop-ups are terrible. The way the support representative ignores reality by insisting that those pop-ups aren’t ads, nor do they interrupt the listening experience, is outrageous and disrespectful. 

I went through the app's notification settings and disabled them, but today I got another stupid full screen ad I am forced to manually dismiss. Please let me turn this garbage off, seeing one every time I load the app when I pay specifically to avoid ads is really annoying.

How do I opt out of this?


 Today's unwanted eye-garbage.

"The pop-ups you kindly mentioned are not actually ads"

If you look at wikipedia this is what it says about advertising:


"Advertising is the practice and techniques employed to bring attention to a product or service. Advertising aims to put a product or service in the spotlight in hopes of drawing it attention from consumers. It is typically used to promote a specific good or service, but there are wide range of uses, the most common being the commercial advertisement."


Spotify clearly generates revenue from all the popups, so I think it's safe to conclude that these adverts. Please Spotify, do the right thing and stop this practice.

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