Problem with payment and renewal

[user-removed]

Plan

Premium

Country

Argentina

Device

(iPhone X, Notebook DELL, Macbook Air

Operating System

(iOS 10, Windows 10)

My Question or Issue

I tried to renew my subscription with several credit cards in my name from different banks and I couldn't. Call the bank to confirm that I can make international purchases and to authorize payment. I need you to help me solve the problem. It is not a problem of my cards or my bank is a problem of the spotify account.

Thank you!

 

[OneByBoo]

Hi there @user-removed,

thanks for reaching out !

In order for a Premium of any sort to work properly, the subscriber is asked to provide their country of origin and a payment method issued in the same country.

In case your card is indeed issued in the same country of origin and you still experience issues, make sure to follow the instructions given here.

Hope this helps.

Keep me posted 🙂