Problemas con pago y cambio de suscripcion

[Luzberent]

Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail de confirmacion dejandome sin alternativas mas que pagar nuevamente, por favor espero respuesta

[Daisy]

Hey @Luzberent.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium features, could you have a look at this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• The status of your subscription
• The status of your payment
• That your Premium subscription isn't on another account

Thanks! Let us know how you get on.