Trying to update and change payment details through mobile bill problem isn’t going through

[ishabelle]

Plan

Premium

Country

Philippines

Device

iPhone 11

Operating System

iOS 13.4.1

My Question or Issue

I’ve been trying so many times for the past couple of days to change my payment details and pay for premium through mobile phone.

I changed my number, and before I thought when I do that, I would have to change payment details. I put the new number in, then got the pin, and now it isn’t working anymore. I’ve been trying private windows, different net browsers and such. 
How am I supposed to pay for premium through mobile bill then? 

[OneByBoo]

Hi there @ishabelle,

thanks for reaching out !

Let's start off by follow the relevant steps provided on this help page.

Keep me posted 🙂