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When my family member tries to enter out address, it says please try again

When my family member tries to enter out address, it says please try again

Me and my sister live at the same address. I just bought Premium Duo and sent her the link to join on email. Whenever she gets to the address verification part, there is an error message on the screen that says "There was a problem please try again later." We've been trying to figure this out for a good 30 mins but can't seem to figure it out. Please help
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When i confirm address I just get there was a problem try again later

Hey there,

 

Thanks for reaching out.

 

Is your account currently on the free plan or are you on a paid plan (e.g. Premium Individual, Duo or Family)? 

 

Let me know! 🙂

MaximSpotify Star
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Note: I'm not a Spotify employee.

I'm having the same issue. My wife does not have a subscription, just a free account. We confirmed the address matches. About to cancel, because this is obviously broken.

Not working for me either but it says we don't live in the same address before asking us to try again and I'm like wth I'm holding both phones 

I have the same scenario and I'm having the same problem as you. 

Hi folks,

 

Thank you for your posts. Sorry to hear that you're having issues adding your family members to the plan.

 

In general, what you can do is the following:

  • Let your family member copy and open the invitation link in an incognito browser window or on another device.
  • Make sure that the countries on your Spotify accounts match and that you're both currently in that country at the same physical address when accepting the invitation.
  • It won't work if the country on your account is set to the USA for example, but your friend is in Canada.
  • Wait a couple of days and try again, sometimes there are server side issues which could be causing this, but they usually get fixed fast.

@Syren, the error you're getting is definitely signifying that there is a country mismatch, so check that on your and your friend's account page

 

Hope this helps.

AlexModerator
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The same thing is happening to me. I keep getting the message "There was a problem. Please try again later." I've tried everything suggested and my husband was in an online chat with Spotify for two hours yesterday and they were no help. We've tried opening the invite in an incognito window, resending the invite, deleting the app and downloading it again, clearing the browser history, changing the address, copying and pasting the address... literally everything. And we have made sure we are in the same country, USA. Please help find a solution soon. Thank you!

Screen Shot 2023-08-22 at 9.22.07 AM.png

Non funziona neanche a me!! E mi state facendo pagare un abbonamento duo praticamente a vuoto!

Adding a +1 to this issue. I'm seeing the same thing.

 

Some technical details:

 

Attempting to accept invite on the second account, being careful to use the same (US-based) address that's set in the primary/manager account. Every time (since yesterday), after selecting the suggested/corrected address, the page attempts an XHR POST to https://www.spotify.com/api/family/v1/family/member/ with a payload JSON object containing keys "address", "inviteToken" and "placeId".

 

The server responds with a HTTP 500 with a playload:

 

 {"code":"INTERNAL_SERVER_ERROR","detail":"Error while provisioning premium."}

 

The response includes an Sp-Trace-Id header. In my most recent response, the Sp-Trace-Id value was `addb90650751c5ec`

 

(Editing to add: If i intentionally use a non-matching address, I get an error message telling me so. So it's not that.)

 

Hey there folks,

 

Thank you for your replies in this thread.

 

We really appreciate the time you took to post and report here. We've reported this issue to the right folks, who'll look into it.

 

We'll keep you posted as soon as we have any new information to share. 
 

If anything else comes up, the Community will be here for you 🙂

LyubkaModerator
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Same issue here. I spoke to a rep on Twitter about it and they said they’re aware of it and they have techs working it. Not sure how long it’ll be until they fix it though. 

Update: Tried again this afternoon and was able to successfully invite and add the second account. Huzzah!

Just tried again with a new invite and it worked! Thanks for the heads up. 

Update: My husband got a text that he had not added another user yet so he sent me another invite and when I tried it worked!! Yay! I guess they got it fixed!

Hi folks,

 

We're glad to hear that the invites are working again 🙂

 

Cheers.

AlexModerator
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None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Duo

Country

Brazil

Device

(iPhone 11, XIOMO Poco 5, Macbook Pro)

Operating System

(iOS and Android)

 

My Question or Issue

I had a duo account, I canceled this one and my wife invited me to her account family. Since this, I've been trying to change my signature to my wife's account family but there is an issue. When I fill in the address and click continue I receive this message: "There is a problem, try again later". I've been trying to make this change since the previous week and the issue persists.

Captura de Tela 2023-08-30 às 10.16.59.png

Hey @flavioramundo,

 

Could you let us know if the issue still persists on your end? 🙂
Many thanks in advance!

VasilModerator
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I simply cant join my family plan with one of our avcounts. Whenever i try to activate the plan by clicking the link you get when you share the invite, i only end up at a page saying ”this page do not exist”.

 

anyone with a similar experience?

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