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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131529 Views

69 replies

10 likes

Premium for Family
  • 131529 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65329 Views

89 replies

4 likes

  • 65329 Views
  • 89 replies
  • 4 likes

Duo Promo pricing not being applied

PlanPremium Duo CountryUSA My Question or IssueI've received 2 separate emails from Spotify offering the Duo plan at $11.99/mo for up to 3 months. No matter what I do when I click the link, the promo pricing does not show up and instead it only offer...

Visitor

  Plan Premium Duo   Country USA   My Question or Issue I've received 2 separate emails from Spotify offering the Duo plan at $11.99/mo for up to 3 months. No matter what I do ...

10 Views

0 replies

0 likes

  • 10 Views
  • 0 replies
  • 0 likes

how do i get charged annually instead of paying monthly?

PlanPremiumCountryindiaDevice(pc)Operating System(windows 11) My Question or Issuehi i have premium. i had an annual subscription but now its become monthly, idk how? i want the annual subscription instead of paying monthly.

Casual Listener

  Plan Premium Country india Device (pc) Operating System (windows 11)   My Question or Issue hi i have premium. i had an annual subscription but now its become monthly, idk how?...

11 Views

0 replies

0 likes

  • 11 Views
  • 0 replies
  • 0 likes

CAN SENIORS GET A DISCOUNTED SUBSCRIPTION LIKE THE STUDENTS?

PlanFree/PremiumCountrySingapore Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a senior aged 72 and I listen to music all day long everyday on free Spotify. M...

Visitor

Plan Free/Premium Country Singapore  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

14 Views

0 replies

0 likes

  • 14 Views
  • 0 replies
  • 0 likes

ANUAL SUBSCRIPTION

I paid last year an anual subscription because it was better to paid in full the year than pay in monthly basis but this year 2026 I mean is quite the same price to pay it in full than pay it in a monthý subscription so ito make no sense to me to pos...

Casual Listener

I paid last year an anual subscription because it was better to paid in full the year than pay in monthly basis but this year 2026 I mean  is quite the same price to pay it in full than pay it i...

divyaraheja96

Casual Listener

59 Views

2 replies

0 likes

  • 59 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Hungerstation subscription

My Question or Issue I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium. I contacted Hungerstation and they said to me contact Spotify to subscribe you

Visitor

My Question or Issue   I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium.  I contacted Hungerstation and they said to me contact Spotify to subsc...

HebahMusallam

Visitor

11416 Views

20 replies

0 likes

  • 11416 Views
  • 20 replies
  • 0 likes

3 months Premium free

Just recently I got an in-app pop up that I can gift 3 months of Spotify Premium to anyone I want (I've been a Spotify user for multiple years now).I closed it because I wanted to play some music immediately and now I cannot bring this offer back/can...

Newbie

Just recently I got an in-app pop up that I can gift 3 months of Spotify Premium to anyone I want (I've been a Spotify user for multiple years now). I closed it because I wanted to play some music i...

Billy-J

Spotify Star

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hoe to get Spotify Platinum

PlanPremiumCountrySouth AfricaDeviceSamsung S23 / iPhone 15 ProOperating SystemWindows 11 My Question or IssueI rejoined Spotify today on a Premium package. I want to upgrade to platinum, but I get a message that I am not eligible? How do I fix this ...

Visitor

  Plan Premium Country South Africa Device Samsung S23 / iPhone 15 Pro Operating System Windows 11   My Question or Issue I rejoined Spotify today on a Premium package. I want to...

Yordan

Moderator

38 Views

1 replies

0 likes

  • 38 Views
  • 1 replies
  • 0 likes

sabrin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueit says i have a problem on the most best service but i’m not paying

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue it says...

Maxim

Spotify Star

31 Views

1 replies

0 likes

  • 31 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

What are the actual differences between the Basic Individual plan and the premium ones?   Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.    

mallegh

Casual Listener

65329 Views

89 replies

4 likes

  • 65329 Views
  • 89 replies
  • 4 likes

Superuser Contribution charges on Credit card without permission

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither my credit card is listed on my saved cards so who authorise those charges?

Casual Listener

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards   so who authorise those charges?  ...

enfigueroafugueroa67

Casual Listener

28561 Views

19 replies

2 likes

  • 28561 Views
  • 19 replies
  • 2 likes

Superuser Contribution Unable to change subscription: when I click Select nothing happens

I am on Family premium and trying to switch to family basic. When I click Select button on the page https://www.spotify.com/us/account/subscription/change/, nothing happens. PlanFamily PremiumCountryUSADeviceMacbookOperating SystemMacOSMy Question or...

Newbie

I am on Family premium and trying to switch to family basic. When I click Select button on the page https://www.spotify.com/us/account/subscription/change/, nothing happens.    ...

natdebi

Casual Listener

349 Views

10 replies

0 likes

  • 349 Views
  • 10 replies
  • 0 likes

Superuser Contribution Entering Duo does not work

PlanPremium DupCountryGermanyDeviceiPhone 13Operating SystemiOS 10 My Question or IssueMy brother, my dad and I were having the Premium Family Abo. Then my dad decided to not continue and my brother and I decided to switch to Premium Duo. So now i am...

Visitor

Plan Premium Dup Country Germany Device iPhone 13 Operating System iOS 10   My Question or Issue My brother, my dad and I were having the Premium Family Abo. Then my dad decided to not...

OscarDC

Moderator

35 Views

1 replies

0 likes

  • 35 Views
  • 1 replies
  • 0 likes

On student premium but getting Spotify advertising still

I’m not talking about the embedded ads during a podcast that everyone gets, this is the Spotify ads like you would get on a free account. It’s only happening for specific podcasts and not happening during other podcasts or when listening to music. I’...

Casual Listener

I’m not talking about the embedded ads during a podcast that everyone gets, this is the Spotify ads like you would get on a free account. It’s only happening for specific podcasts and not happening d...

dtjal

Newbie

789 Views

5 replies

0 likes

  • 789 Views
  • 5 replies
  • 0 likes

Superuser Contribution Shuffle turns on automatically and adds songs after Premium ends

Привіт усім, У мене проблема зі Spotify, і я сподіваюся, що хтось тут зможе допомогти. Коли закінчується моя преміум-підписка, режим випадкового відтворення автоматично вмикається для всіх моїх плейлистів, а Spotify також починає додавати інші пісні,...

Newbie

Привіт усім,   У мене проблема зі Spotify, і я сподіваюся, що хтось тут зможе допомогти.   Коли закінчується моя преміум-підписка, режим випадкового відтворення автоматично вмикається д...

Vasil

Moderator

73 Views

1 replies

0 likes

  • 73 Views
  • 1 replies
  • 0 likes

premium plan / unable to see the annual subscription

PlanPremium IndividualCountry: UKDeviceIphone 15pro My Question or IssueI would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bleep**

Casual Listener

Plan Premium Individual Country: UK Device Iphone 15pro   My Question or Issue I would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bl...

Brownbear1

Visitor

190 Views

6 replies

1 likes

  • 190 Views
  • 6 replies
  • 1 likes

Superuser Contribution Get Premium Back

I was just wondering why I can not get my premium back to Spotify, because on the app, it does not even load up, and when I try to get it on the internet, I need to put in my address, and it only lets you put in an address from the USA, and I'm not f...

Visitor

I was just wondering why I can not get my premium back to Spotify, because on the app, it does not even load up, and when I try to get it on the internet, I need to put in my address, and it only let...

Maria

Moderator

162 Views

1 replies

0 likes

  • 162 Views
  • 1 replies
  • 0 likes