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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130786 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62709 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242375 Views
149 replies
13 likes
PlanPremiumCountryOntario, CanadaDevice(iPhone 16, Windows 11)Operating System(iOS 18, Windows 11) My Question or IssueI am unable to subscribe/renew due to the above payment error message, even after trying multiple cards.
Plan Premium Country Ontario, Canada Device (iPhone 16, Windows 11) Operating System (iOS 18, Windows 11) My Question or Issue I am unable to subscribe/renew due to the above payment...
Casual Listener
1 Views
1 replies
0 likes
Hola,Me suscribí a Spotify Premium mediante una oferta de 3 meses de prueba gratuita. La prueba finalizó ayer y se me ha cobrado automaticamente un mes de suscripción sin que yo tuviera intención de continuar con el servicio.He cancelado ya la suscri...
Hola, Me suscribí a Spotify Premium mediante una oferta de 3 meses de prueba gratuita. La prueba finalizó ayer y se me ha cobrado automaticamente un mes de suscripción sin que yo tuviera intenc...
Spotify Star
29 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThey charged my card without me having it on an account and my account doesnt have premium an...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue They ch...
Spotify Star
32 Views
1 replies
0 likes
PlanFamilyCountryUSADevice Operating SystemWindows My Question or IssueI am unable to join a family plan and am locked out of joining for 12 months now. My address matches the plan owner's
Plan Family Country USA Device Operating System Windows My Question or Issue I am unable to join a family plan and am locked out of joining for 12 months now. My address match...
Spotify Star
36 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
63 Views
1 replies
0 likes
I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. When I tried to make the payment again, the Legacy Pla...
I was on the Legacy Family Plan subscription until today. However, my renewal payment failed, and the system automatically cancelled my subscription and reverted my account back to the free tier. Whe...
Spotify Star
69 Views
1 replies
1 likes
For context, I am a 10-year subscriber (9.5 years Premium, 0,5 years Basic). After unsubscribing for one month, I permanently lost access to my Basic Duo Plan, which seems unfair.This Spotify community post outlines that only those who subscribe to P...
For context, I am a 10-year subscriber (9.5 years Premium, 0,5 years Basic). After unsubscribing for one month, I permanently lost access to my Basic Duo Plan, which seems unfair. This Spotify com...
104 Views
0 replies
1 likes
PlanPremium IndividualCountry: UKDeviceIphone 15pro My Question or IssueI would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bleep**
Plan Premium Individual Country: UK Device Iphone 15pro My Question or Issue I would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bl...
Spotify Star
120 Views
5 replies
1 likes
Plan - Premium(Family)Country - India My Question or IssueMy autopay on Google Pay for Spotify Premium Family Plan failed due to insufficient funds. In my confusion, I cancelled the autopay entirely.Now I can't seem to find the 'Update Payment' Optio...
Plan - Premium(Family) Country - India My Question or Issue My autopay on Google Pay for Spotify Premium Family Plan failed due to insufficient funds. In my confusion, I cancelled the...
Moderator
89 Views
1 replies
0 likes
I have subscribed a Premium Duo account. The idea what that my 2 kids would beneficiate from this. However since I am the subscriber I am automatically considered as a user but I do not want it. How can I modify this? Meaning: have 2 people registere...
I have subscribed a Premium Duo account. The idea what that my 2 kids would beneficiate from this. However since I am the subscriber I am automatically considered as a user but I do not want it. How ...
Spotify Star
79 Views
1 replies
1 likes
PlanPremiumCountryIndiaMy Question or IssueHi,I was on Premium Individual Plan and yesterday was it's renewal date but the auto renvew failed somehow. However when I tried to change the payment method from https://www.spotify.com/in-en/account/overvi...
Plan Premium Country India My Question or Issue Hi, I was on Premium Individual Plan and yesterday was it's renewal date but the auto renvew failed somehow. However when I tried to change ...
Spotify Star
145 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
78 Views
1 replies
0 likes
PlanStarted Premium Annual in September 2025Upgraded Platinum Monthly in November 2025CountryIndiaDeviceiPhone14 Pro Operating SystemiOS 18.6.2 My Question or IssueI purchased an Annual Premium plan in September 2025 and upgraded to the Platinum Plan...
Plan Started Premium Annual in September 2025 Upgraded Platinum Monthly in November 2025 Country India Device iPhone14 Pro Operating System iOS 18.6.2 My Question or Issue I...
Spotify Star
317 Views
3 replies
0 likes
Goedemiddag, Ik wil graag voor mijn beide dochters premium Duo aanschaffen. Ik betaal maar ben dus geen gebruiker. Beide dochters wonen nog thuis dus op hetzelfde adres.Is dit mogelijk ?
Goedemiddag, Ik wil graag voor mijn beide dochters premium Duo aanschaffen. Ik betaal maar ben dus geen gebruiker. Beide dochters wonen nog thuis dus op hetzelfde adres. Is dit mogelijk ?
Spotify Star
91 Views
1 replies
0 likes
Im facing this issue for a month. Ive verified my student ID using SheerID and then tried to buy the subscription, It isnt letting me to. Ive subscribed thru google play and have free trial going on. I checked the FAQ's and all but still no help. Ive...
Im facing this issue for a month. Ive verified my student ID using SheerID and then tried to buy the subscription, It isnt letting me to. Ive subscribed thru google play and have free trial going on....
Spotify Star
136 Views
3 replies
0 likes
I am on Family premium and trying to switch to family basic. When I click Select button on the page https://www.spotify.com/us/account/subscription/change/, nothing happens. PlanFamily PremiumCountryUSADeviceMacbookOperating SystemMacOSMy Question or...
I am on Family premium and trying to switch to family basic. When I click Select button on the page https://www.spotify.com/us/account/subscription/change/, nothing happens. ...
Moderator
265 Views
9 replies
0 likes
PlanDuoCountryiPhone 16 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a duo account incorrectly for me and my teen daughter and we are both logged in using my email address so we can’t both listen at the same...
Plan Duo Country iPhone 16 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I set up a duo account incorrectly for me and my teen daughter...
Moderator
101 Views
1 replies
0 likes
I'm currently on an Individual Premium Free Trial which offer 4 months for $0 (Australia). I am also an student and am eligible for the Student Plan. Can I subscribe to the student plan without losing the 4 months offer such that after the offer ends...
I'm currently on an Individual Premium Free Trial which offer 4 months for $0 (Australia). I am also an student and am eligible for the Student Plan. Can I subscribe to the student plan without losin...
Spotify Star
283 Views
1 replies
0 likes
I was pay for premium students but my account doesnt premium, why? solve directly please!
I was pay for premium students but my account doesnt premium, why? solve directly please!
Spotify Star
95 Views
1 replies
0 likes
Hello everyone! I cancelled my student subscription and i see that the student discount will still be available for a year. I want to change a region of my account so i think i need to delete my discount. How can i do that?
Hello everyone! I cancelled my student subscription and i see that the student discount will still be available for a year. I want to change a region of my account so i think i need to delete my disc...
Casual Listener
209 Views
2 replies
0 likes
