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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4856 Views
  • 23 replies
  • 2 likes
  • 4856 Views
  • 23 replies
  • 2 likes

CAMBIE MI PREMIUM INDIVIDUAL POR FAMILIAR

Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como solucionar esto

  • Visitor
  • Cambie mi suscripción individual por una familiar, y ahora estoy pagando tanto la familair como la individual, y ya busqué cancelar la individual pero están vinculadas al mismo correo, no se como sol...
  • osornios
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

can't read all of the numbers on the gift card

I can't redeem all of the digits on the gift cardI think I am only missing 0ne letter.

  • Visitor
  • I can't redeem all of the digits on the gift card I think I am only missing 0ne letter.
  • gazton
  • Visitor
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Successful but Premium Not Activated

Country : IndiaOperating System: Android Pie My Question or Issue I paid one year plan using UPI payment method, the amount is deducted from my account but premium is not activated in my account.

  • Regular
  • Country : India Operating System: Android Pie   My Question or Issue   I paid one year plan using UPI payment method, the amount is deducted from my account but premium is not activate...
  • MartinT
  • Moderator
  • 836 Views
  • 5 replies
  • 1 likes
  • 836 Views
  • 5 replies
  • 1 likes

I can’t cancel my Premium account of orange Egypt and keep charging for it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ygyglope
  • Visitor
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Re: Premium Duo doesn't work

Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. How can I solve this ?

  • Visitor
  • Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. H...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Duo plan not working

My Question or IssueSo, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that we need to live together and we are living together. C...

  • Visitor
  • My Question or Issue So, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that w...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Premium to Premium Student

PlanPremiumCountryUSA My Question or IssueI just paid the monthly payment for son's Premium account and just realized he can get a student discount. In the process of changing plans it is asking for payment again. Do I need to cancel the old plan fir...

  • Visitor
  • Plan Premium Country USA   My Question or Issue I just paid the monthly payment for son's Premium account and just realized he can get a student discount. In the process of changing plans ...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps asking me for my payment details

So I paid for Spotify premium individual on the 21 of April and today I received an email from Spotify asking me to pay. Why is this happening, I even have the receipt sent to me by Spotify validating my subscription My Question or Issue

  • Visitor
  • So I paid for Spotify premium individual on the 21 of April and today I received an email from Spotify asking me to pay. Why is this happening, I even have the receipt sent to me by Spotify validatin...
  • Reysmum
  • Visitor
  • 555 Views
  • 4 replies
  • 0 likes
  • 555 Views
  • 4 replies
  • 0 likes

I can´t redeem my gift card.

I enter the code on the back of the card and it responds "You cannot apply this Premium code to your account. Most likely, you have a Premium subscription that cannot be combined with a Premium code." even though I´m in an individual premium plan, th...

  • Visitor
  • I enter the code on the back of the card and it responds "You cannot apply this Premium code to your account. Most likely, you have a Premium subscription that cannot be combined with a Premium code....
  • throwaway_user
  • Visitor
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Premium family members DELETED!!!! after problem with payment.

This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen saying "You cancelled your spotify premium subscripti...

  • Casual Listener
  • This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen s...
  • damonll
  • Visitor
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does duo Premium work if we dont live together?

I would like to upgrade my Premium plan to Duo Premium in order to give my couple premium subscription, right now for job reasons we dont live together, does it work anyways? Or what can I do in this case, just need 2 accounts... Thanks

  • Visitor
  • I would like to upgrade my Premium plan to Duo Premium in order to give my couple premium subscription, right now for job reasons we dont live together, does it work anyways? Or what can I do in this...
  • Vasil
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

My spotify premium got cancelled i think its out of time. I cant buynew1how

Now i cant but new one. It says its not eligible for you. I used to buy it so easly. Other subscriptions are available but simple premium isnt. Please help

  • Visitor
  • Now i cant but new one. It says its not eligible for you. I used to buy it so easly. Other subscriptions are available but simple premium isnt. Please help
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add payment method

My Premium Family Plan (India) ends soon & wanted to add a payment method. The Payment Help in Support says: To update or change your payment details:- Log in to your account page.- Go to Manage your plan, click Update next to your payment method.- E...

Spotify.jpg
  • Regular
  • My Premium Family Plan (India) ends soon & wanted to add a payment method.   The Payment Help in Support says: To update or change your payment details: - Log in to your account page. - ...
  • Maxim
  • Spotify Star
  • 346 Views
  • 12 replies
  • 0 likes
  • 346 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Payments fail

Plan/PremiumCountryPakistanDeviceA54 samsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student but I’m ...

  • Casual Listener
  • Plan/Premium Country Pakistan Device A54 samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueFor the last two days I’ve been trying to pay for stu...
  • Joan
  • Moderator
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

Spotify won't let me claim my free trial, but it also won't let me pay it

I have had a spotify premium free trial before (i think) and so i can't claim it again, but the app also won't let me pay for premium so i'm just unable to get it at all

  • Visitor
  • I have had a spotify premium free trial before (i think) and so i can't claim it again, but the app also won't let me pay for premium so i'm just unable to get it at all
  • Billy-J
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can i use razer gold for Spotify premium

Hi im in europe i have 200usd on my razer gold so i were wondering is it possible to buy premium with razer gold?

  • Visitor
  • Hi im in europe i have 200usd on my razer gold so i were wondering is it possible to buy premium with razer gold?
  • Billy-J
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

cant log in into a different premium subscription

i wanted to change my subscription from family premium to duo premium but it says i can only do that once in a year. how can still change it?

  • Visitor
  • i wanted to change my subscription from family premium to duo premium but it says i can only do that once in a year. how can still change it?
  • Billy-J
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes