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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5858 Views
  • 23 replies
  • 2 likes
  • 5858 Views
  • 23 replies
  • 2 likes

Superuser Contribution cancel card payment

I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

  • Visitor
  •   I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan
  • Kiril
  • Moderator
  • 1713 Views
  • 2 replies
  • 0 likes
  • 1713 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to pay for my subscription.

Hi, I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium? All my other subscription services works perfectly with my credit card, my A...

  • Casual Listener
  • Hi,   I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium?  All my...
  • Elena
  • Moderator
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Combine profiles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc. Can I retrieve playlists from a deleted profile? I tried to update my payment method, current account is tied to a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.   Can I retrieve playlists f...
  • Vasil
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't renew premium

PlanFreeCountryNorway Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey! I've had Premium for students, for a while, but one day Spotify cancelled the automatic re...

  • Regular
  • Plan Free Country Norway   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey! I'...
  • Vasil
  • Moderator
  • 2624 Views
  • 8 replies
  • 0 likes
  • 2624 Views
  • 8 replies
  • 0 likes

Superuser Contribution Pay by vidafone cash

Dear allHow can i pay with vodafone cash not by my creditRegardsAcc.nourshaban

  • Visitor
  • Dear all How can i pay with vodafone cash not by my credit Regards Acc.nourshaban
  • OscarDC
  • Moderator
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for subscription on the wrong phone

PlanFamilyCountryNetherlandsDevice Operating System My Question or IssueI got an email from spotify saying that my subscription ended, this was verrified because i started getting commercials.I checked on my phone and noticed that the plan was gone a...

  • Visitor
  • Plan Family Country Netherlands Device   Operating System     My Question or Issue I got an email from spotify saying that my subscription ended, this was verrified because i...
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can l transfer a playlist to a new smartphone?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 2145 Views
  • 3 replies
  • 0 likes
  • 2145 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for Premium but still showing as free subscription

PlanFree, but trying to upgrade to Premium individualCountryUSADeviceAndroid One Note and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been on a free subscription and wanted to upgrade to Premium using the offe...

  • Casual Listener
  •   Plan Free, but trying to upgrade to Premium individual Country USA Device Android One Note and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Jeremy
  • Spotify Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Spotify not accepting my USD debit card details

PlanPremiumCountryNigeria Device(iPhone 13 Mini, Dell Inspiron 14)Operating System(iOS 15.6, Windows 11) My Question or IssueMy Country has prohibited using local debit cards, so I got a dollar card to facilitate online transactions. However, Spotify...

  • Visitor
  • Plan Premium Country Nigeria   Device (iPhone 13 Mini, Dell Inspiron 14) Operating System (iOS 15.6, Windows 11)   My Question or Issue My Country has prohibited using local debi...
  • Enmoh
  • Newbie
  • 240 Views
  • 2 replies
  • 1 likes
  • 240 Views
  • 2 replies
  • 1 likes

Superuser Contribution Tried to get premium Spotify

Hi! I generally like to get Spotify premium, generated credit card, I always use it for Spotify premium but this card is working fine, so I received this: This form has expired. Please reload the page and try again. and please fix this thanks

  • Newbie
  • Hi! I generally like to get Spotify premium, generated credit card, I always use it for Spotify premium but this card is working fine, so I received this: This form has expired. Please reload th...
  • Novy
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone duo login

Says email doesn't exist. He is my member and I am plan manager. I can not figure this out.

  • Visitor
  • Says email doesn't exist. He is my member and I am plan manager. I can not figure this out. 
  • Novy
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Having issues subscribing for premium in Nigeria

I can’t subscribe for premium in Nigeria using my card, please i need help urgently

  • Visitor
  • I can’t subscribe for premium in Nigeria using my card, please i need help urgently
  • Modeup
  • Newbie
  • 1152 Views
  • 3 replies
  • 1 likes
  • 1152 Views
  • 3 replies
  • 1 likes

Superuser Contribution Money deducted without authorization

Had the three months premium trial subscription which expired today in 18 August, on 12 August I have canceled the subscription. Today at 20:02 PM, got a alert from my bank that spotify has deducted INR: 119 from my account.Need my money back. there ...

  • Casual Listener
  • Had the three months premium trial subscription which expired today in 18 August, on 12 August I have canceled the subscription.    Today at 20:02 PM, got a alert from my bank that spotif...
  • Alex
  • Spotify Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tried everything, Spotify premium won’t work

I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still saying I’m on the free plan. I have tried everything ...

  • Casual Listener
  • I recently paid for Spotify premium individual. I got a receipt, online it shows that I have the plan, it got charged on my debit card, but when I go to play music online or in the app it is still sa...
  • Dian
  • Spotify Legend
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit card wont go through.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have money in my account and my bank says it has no problem on there end. I've used it on A...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Alex
  • Spotify Legend
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Using Spotify duo in two different countries

Hi,So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like a great solution for us, the only problem is that it...

  • Casual Listener
  • Hi, So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like...
  • Alex
  • Spotify Legend
  • 29432 Views
  • 7 replies
  • 1 likes
  • 29432 Views
  • 7 replies
  • 1 likes

Superuser Contribution Sheerid won't let me renew my student discount

I have been using the university plan for 1 or 2 years and now I need to renew, I saw that my plan has become individual and went to the site to change it, when I tried to prove my enrollment Sheerid gave me the following answer "you have already tak...

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  • Casual Listener
  • I have been using the university plan for 1 or 2 years and now I need to renew, I saw that my plan has become individual and went to the site to change it, when I tried to prove my enrollment Sheerid...
  • Dian
  • Spotify Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes

Duo account has no separate accounts

we just signed up for a DUO premium account. we have 2 different email address and different passwords, but if I downloaded the Spotify app it opened automatically with the account of my wife and I could stop and change the songs. I see her name in m...

  • Visitor
  • we just signed up for a DUO premium account. we have 2 different email address and different passwords, but if I downloaded the Spotify app it opened automatically with the account of my wife and I c...
  • Maxim
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

gift code from kaartdirect.nl

Hello, I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium... What is this, it's a coupon of 60euro's, would be a shame if there is no way of using this...

  • Visitor
  • Hello,   I've got a gift card from kaartdirect.nl, but when I enter the code for my 6month premium, there's a message that I cant use this code in Belgium...   What is this, it's a coup...
  • Ximzend
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes