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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5807 Views
  • 23 replies
  • 2 likes
  • 5807 Views
  • 23 replies
  • 2 likes

Why is Spotify forcing me to buy a family plan?

I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or student discount. I am the only one to ever use my ac...

  • Visitor
  • I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or st...
  • _grey_220
  • Newbie
  • 1157 Views
  • 2 replies
  • 1 likes
  • 1157 Views
  • 2 replies
  • 1 likes

Superuser Contribution Didn't receive pin code

I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card

  • Newbie
  • I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card
  • Mei95
  • Casual Listener
  • 1273 Views
  • 6 replies
  • 0 likes
  • 1273 Views
  • 6 replies
  • 0 likes

Superuser Contribution Money deducted but can’t use premium

PlanCan’t tellCountryIndiaDeviceiPhone 11Operating SystemiOS 13 My Question or IssueI just paid for premium like 10 mins ago n when the payment was successful it showed that my card doesn’t support monthly billing but it deducted the amount from my c...

  • Visitor
  • Plan Can’t tell Country India Device iPhone 11 Operating System iOS 13   My Question or Issue I just paid for premium like 10 mins ago n when the payment was successful it showed that ...
  • Elena
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invoice Payment - Annual Premium

Hi, I've paid the invoice for the annual premium subscription yesterday (05/11/2020) and until now I did not receive an e-mail with the payment confirmation. Can someone help me with this? Thanks.

  • Casual Listener
  • Hi,    I've paid the invoice for the annual premium subscription yesterday (05/11/2020) and until now I did not receive an e-mail with the payment confirmation.   Can someone help ...
  • eduardofmbatalh
  • Casual Listener
  • 199 Views
  • 2 replies
  • 1 likes
  • 199 Views
  • 2 replies
  • 1 likes

Superuser Contribution Option to switch Family plan from monthly to Yearly?

Is there a plan option to switch Family plan from monthly to Yearly?Are there any discounts for annual billing?

  • Casual Listener
  • Is there a plan option to switch Family plan from monthly to Yearly? Are there any discounts for annual billing?
  • Elena
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have username but not email.

PlanPremiumCountryUnited StatesDeviceIphone 11Operating SystemiOs My Question or IssueThe account I am using to send this does not have premium. However, I have another account on my phone that has premium, but I cannot find the email attached to it....

  • Visitor
  •   Plan Premium Country United States Device Iphone 11 Operating System iOs   My Question or Issue The account I am using to send this does not have premium. However, I have anoth...
  • Elena
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Falha no Pagamento

Realizei a assinatura anual ano passado, agora que acabou o período não consigo renovar a assinatura, o Spotify simplesmente não aceita nenhum número de cartão de crédito ou débito. Preciso de ajuda urgente, pois uso meu Spotify para trabalhar. Obrig...

  • Casual Listener
  • Realizei a assinatura anual ano passado, agora que acabou o período não consigo renovar a assinatura, o Spotify simplesmente não aceita nenhum número de cartão de crédito ou débito. Preciso de ajuda ...
  • correio_marcos
  • Visitor
  • 1406 Views
  • 10 replies
  • 0 likes
  • 1406 Views
  • 10 replies
  • 0 likes

Superuser Contribution Subscription problem with new samsung s20plus purchase

I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up for a free trial in the past. Can someone tell me wh...

  • Casual Listener
  • I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up f...
  • Elena
  • Moderator
  • 404 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 404 Views
  • 5 replies
  • 0 likes

[All Platforms][Partnership] Change country for Spotify Premium

Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...

  • Casual Listener
  • Hello there,    I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people...
  • OneByBoo
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Partnership
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorized charges duplicate charge on the account.

Plan PremiumCountry PHDevice HUAWEI Operating System Android My Question or IssueToday i got notif that i was charged for. Monthly subscription. Supposedly i will get charged by next month. I am using globe prepaid mobile. And the amount deducted is ...

  • Casual Listener
  • Plan Premium Country PH Device HUAWEI  Operating System Android   My Question or Issue Today i got notif that i was charged for. Monthly subscription. Supposedly i will get charg...
  • Elena
  • Moderator
  • 696 Views
  • 7 replies
  • 0 likes
  • 696 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Unable to get Premium via mobile pay Smart

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy A70My Question or IssueI have been trying to get Spotify Premium for my mobile device but it keeps on saying that something is wrong. I can only pay via mobile and my service provider is Smart. I...

  • Regular
  • Plan Free/Premium Country Philippines Device Samsung Galaxy A70 My Question or Issue I have been trying to get Spotify Premium for my mobile device but it keeps on saying that something is wro...
  • Purtato
  • Regular
  • 2102 Views
  • 3 replies
  • 0 likes
  • 2102 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally signed up fro premium instead of family premium

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up thinking I was signing up for family premium but I signed up for the regular prem...

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up ...
  • SpursShawn
  • Casual Listener
  • 595 Views
  • 4 replies
  • 0 likes
  • 595 Views
  • 4 replies
  • 0 likes

Paiment

Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider.PlanGratuit / PremiumPaysFranceDispositif(iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016)Système opérateur(iOS 10, A...

  • Visitor
  • Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider. Plan Gratuit / Premium Pays France Dispositif (iPhone 8, Sam...
  • OneByBoo
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Trying to update and change payment details through mobile bill problem isn’t going through

PlanPremiumCountryPhilippines DeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI’ve been trying so many times for the past couple of days to change my payment details and pay for premium through mobile phone.I changed my number, and befo...

  • Visitor
  • Plan Premium Country Philippines   Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue I’ve been trying so many times for the past couple of days to change my pay...
  • OneByBoo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Me rechaza mi pago

Hola, estoy tratando de suscribirme a Spotify Premium pero no me deja suscribirme ya que me rechaza el método de pago. Me comunique con el banco para saber si el problema era mi tarjeta y me dijeron que funciona perfecto. Quiero saber si hay otra man...

  • Casual Listener
  • Hola, estoy tratando de suscribirme a Spotify Premium pero no me deja suscribirme ya que me rechaza el método de pago. Me comunique con el banco para saber si el problema era mi tarjeta y me dijeron ...
  • Ivan
  • Spotify Legend
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Pagamento Boleto

PlanPremiumCountryBrazilDeviceSamsung Operating System Android My Question or IssueEfetuei o pagamento do spotify premium no boleto, dia 30/04, porém o plano ainda não foi efetivado.ps: tenho o comprovante de pagamento do banco, mas ainda não recebi ...

  • Casual Listener
  • Plan Premium Country Brazil Device Samsung  Operating System  Android    My Question or Issue Efetuei o pagamento do spotify premium no boleto, dia 30/04, porém o plano ...
  • Ivan
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Updated Payment Lost Hulu

I've had the premium plan for years. I had to update my card the other day, and somehow I've lost my Hulu subscription. I hear this is a common issue, but I'm not finding any clear ways to resolve this. Please help. Letterkenny and their puppers are ...

  • Visitor
  • I've had the premium plan for years. I had to update my card the other day, and somehow I've lost my Hulu subscription. I hear this is a common issue, but I'm not finding any clear ways to resolve th...
  • Billy-J
  • Spotify Star
  • 869 Views
  • 1 replies
  • 0 likes
  • 869 Views
  • 1 replies
  • 0 likes

Charged and cant refund

So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.

  • Casual Listener
  • So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.  
  • Kale4
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Charged for 2 accounts

PlanFree/PremiumCountryDenmarkDevice(iPhone 7, HP Pavilion, Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family account, which I'm paying 149 DKK for pr. month. I have discovered that I'm also ch...

  • Visitor
  • Plan Free/Premium Country Denmark Device (iPhone 7, HP Pavilion, Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a family ac...
  • AdamDam
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes