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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5806 Views
  • 23 replies
  • 2 likes
  • 5806 Views
  • 23 replies
  • 2 likes

Google home mini

PlanPremium CountryCanada Device(iPhone 11) Operating System(iOS 13)My Question or IssueI upgraded my plan Premium a couple of months ago as part of an upgrade promotion where the was promised a google home mini after the upgrade. I’m still on premiu...

  • Visitor
  • Plan Premium   Country Canada   Device (iPhone 11)   Operating System (iOS 13) My Question or Issue I upgraded my plan Premium a couple of months ago as part of an upgrad...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mixes haven't updated in months

PlanPremiumCountry NetherlandsDeviceXperia XA1, Acer Nitro 5Operating SystemAndroid, Windows 10 My Question or Issue I've had Spotify Premium for a few months now, and at first I really enjoyed the Daily mixes. I listened to a lot of instrumental mus...

  • Newbie
  • Plan Premium Country  Netherlands Device Xperia XA1, Acer Nitro 5 Operating System Android, Windows 10   My Question or Issue   I've had Spotify Premium for a few months n...
  • SamAKAacedward
  • Visitor
  • 2900 Views
  • 4 replies
  • 1 likes
  • 2900 Views
  • 4 replies
  • 1 likes

Superuser Contribution Want to stop premium but impossible bc written applied for the free program

My Question or Issue I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help me ?

  • Visitor
  •   My Question or Issue   I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help...
  • Mario
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Thrice

Dear Team, I was charged thrice for the Premium Subscription but never got the upgrade. Sad Sad Sad

  • Visitor
  • Dear Team,   I was charged thrice for the Premium Subscription but never got the upgrade.   Sad Sad Sad 
  • Mario
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account payment failed yet being charged twice monthly

Premium United Kingdom Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payment card and they are all correct. I then noticed that I was being cha...

  • Visitor
  • Premium   United Kingdom   Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payme...
  • Mario
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta regalo y no funciona.

el día de ayer compre una tarjeta regalo por 6 meses trato de ingresarla y no puedo. Fui a la tienda donde la compre para ver si de pronto la tarjeta estaba desactivada, pero me dijeron que estaba activada, que intentara cambiar en vez de 0 por o may...

  • Casual Listener
  • el día de ayer compre una tarjeta regalo por 6 meses trato de ingresarla y no puedo. Fui a la tienda donde la compre para ver si de pronto la tarjeta estaba desactivada, pero me dijeron que estaba ac...
  • Peter
  • Spotify Legend
  • 732 Views
  • 5 replies
  • 0 likes
  • 732 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution KAYTRANADA promo code

does anyone have the promo code for the KAYTRANADA tickets that go on sale for his Washington DC show?

  • Casual Listener
  • does anyone have the promo code for the KAYTRANADA tickets that go on sale for his Washington DC show?
  • Peter
  • Spotify Legend
  • 3003 Views
  • 5 replies
  • 1 likes
  • 3003 Views
  • 5 replies
  • 1 likes

Superuser Contribution I moved to kuwait. And lost premium

i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home.today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling me my i could change my country on their website and s...

  • Visitor
  • i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home. today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling m...
  • Petya
  • Community Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • Help
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted but premium not working

PlanFree/PremiumCountry Device Redmi 5AOperating SystemAndroid 7.1 My Question or IssueMoney is deducted from my debit card but premium is not activated yet. My plan is prepaid with student discount of 59 rs

  • Visitor
  • Plan Free/Premium Country   Device  Redmi 5A Operating System Android 7.1   My Question or Issue Money is deducted from my debit card but premium is not activated yet. My pla...
  • Mario
  • Spotify Legend
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Solved!! Premium trial

I want to change my username but not connect fb to my Spotify account. I realised the only way to do that is by deactivating my account and starting it again. Currently I'm trialing a 3 month Family Premium Subscription, if I deactivate my account an...

  • Casual Listener
  • I want to change my username but not connect fb to my Spotify account. I realised the only way to do that is by deactivating my account and starting it again.   Currently I'm trialing a 3 mont...
  • Billy-J
  • Spotify Star
  • 515 Views
  • 3 replies
  • 0 likes
  • 515 Views
  • 3 replies
  • 0 likes

migration from duo plan to family plan

PlanduoCountryPolandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I can not see an option to make the upgrade to family plan (my current plan - duo)In accou...

  • Visitor
  •   Plan duo Country Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I...
  • Billy-J
  • Spotify Star
  • 1093 Views
  • 1 replies
  • 0 likes
  • 1093 Views
  • 1 replies
  • 0 likes

Two Premium payment

im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone.rm15.90 per month celcom billingPremiumMalaysia iphone XR(iPhone 8,...

  • Visitor
  • im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone. rm15.90 per mo...
  • Brunelicia
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help. "Premium free for 3 months"

hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i have already tried a trial for 1 month. but if thats really the...

  • Casual Listener
  • hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that?   and yes i hav...
  • Ivan
  • Spotify Legend
  • 1165 Views
  • 3 replies
  • 0 likes
  • 1165 Views
  • 3 replies
  • 0 likes

Superuser Contribution LA TARJETA REGALO NO SE PUEDE CANJEAR

El día de ayer compre una tarjeta regalo por 3 meses trato de ingresarla y no puedo. Siempre sale el mensaje de " Se produjo un error", y no encuentro solución por ningún lado.

  • Casual Listener
  • El día de ayer compre una tarjeta regalo por 3 meses trato de ingresarla y no puedo. Siempre sale el mensaje de " Se produjo un error", y no encuentro solución por ningún lado.     
  • Ivan
  • Spotify Legend
  • 540 Views
  • 2 replies
  • 1 likes
  • 540 Views
  • 2 replies
  • 1 likes

Superuser Contribution Being charged & Don't have access.

HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are correct. Is there a customer service chat or phone numbe...

  • Newbie
  • HELP!!!  My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are...
  • Ivan
  • Spotify Legend
  • 465 Views
  • 3 replies
  • 1 likes
  • 465 Views
  • 3 replies
  • 1 likes

Não consigo assinar o plano Premium

Plano:FreePaís:BrasilDispositivo:Notebook SAMSUNG GênericoSO:Windows 10Minha Questão ou Problema:Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, toda hora que eu tento, dá "falha no pagamento", mesmo meu cartão conseguindo pagar out...

  • Visitor
  • Plano: Free País: Brasil Dispositivo: Notebook SAMSUNG Gênerico SO: Windows 10 Minha Questão ou Problema: Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, to...
  • Brunelicia
  • Community Legend
  • 1866 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1866 Views
  • 1 replies
  • 0 likes

Changing from Single to Family Plan

Samsung Galaxy A20AndroidUSAI have searched for a resolution but have not found one, so here goes. I'm wanting to switch from a single plan to a family plan and bring my wife on with me. We are being charged for mine and hers separately but if i chan...

  • Regular
  • Samsung Galaxy A20 Android USA I have searched for a resolution but have not found one, so here goes. I'm wanting to switch from a single plan to a family plan and bring my wife on with me. We are...
  • Brunelicia
  • Community Legend
  • 1533 Views
  • 3 replies
  • 0 likes
  • 1533 Views
  • 3 replies
  • 0 likes

Solved!! Subscription status after joining premium family

PlanPremiumCountryGermanyDeviceNot necessary because it's a general questionOperating SystemSee device My Question or IssueMy mother in-law moved to my house. She owns a premium subscription. I invited her to my premium family. She joined before canc...

  • Visitor
  • Plan Premium Country Germany Device Not necessary because it's a general question Operating System See device   My Question or Issue My mother in-law moved to my house. She owns a prem...
  • Emilia_8
  • Community Legend
  • 354 Views
  • 1 replies
  • 1 likes
  • 354 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unable to pay

Hi everyone! I have a simple issue where I am trying to purchase a Spotify Premium subscription with a card that is valid and active in my country (Greece). Unfortunately, I get a payment error: "Whoops, something went wrong. Try again or contact sup...

  • Casual Listener
  • Hi everyone!   I have a simple issue where I am trying to purchase a Spotify Premium subscription with a card that is valid and active in my country (Greece). Unfortunately, I get a payment er...
  • Katerina
  • Spotify Legend
  • 487 Views
  • 2 replies
  • 1 likes
  • 487 Views
  • 2 replies
  • 1 likes