Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 129387 Views
- 87 replies
- 10 likes
- 129387 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15431 Views
- 27 replies
- 3 likes
- 15431 Views
- 27 replies
- 3 likes
i have a duo account and want to switch to family account but wont let me
i was invited to join family plan, I currently have a duo plan. When i put in my address it says try again later, even though we have the same address. no matter what i do it wont let me. I am doing this on my computer through the invite link.
- i was invited to join family plan, I currently have a duo plan. When i put in my address it says try again later, even though we have the same address. no matter what i do it wont let me. I am doi...
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- Spotify Star
- 67 Views
- 1 replies
- 0 likes
- 67 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Payment charged but Spotify is still not premium
Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL, which is odd, since the price of this subscriptio...
- Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL...
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- Visitor
- 1534 Views
- 10 replies
- 0 likes
- 1534 Views
- 10 replies
- 0 likes
Difference between Basic and Premium Individual
I'm currently on the Premium Individual plan. I noticed a Basic Individual plan was offered to me. It's not too clear exactly what features are different besides audiobooks. On the feature list for Basic, I don't see the following:Hulu Access, High Q...
- I'm currently on the Premium Individual plan. I noticed a Basic Individual plan was offered to me. It's not too clear exactly what features are different besides audiobooks. On the feature list for B...
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- Visitor
- 1139 Views
- 4 replies
- 0 likes
- 1139 Views
- 4 replies
- 0 likes
Re-invite a family member
Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...
- Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10) My Question or Issue How can I re-invi...
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- Not applicable
- 2732 Views
- 6 replies
- 1 likes
- 2732 Views
- 6 replies
- 1 likes
if my credit card got cancelled and reinstated, will spotify charge after?
My credit card got cancelled for long enough that our premium family plan got downgraded to a free plan. I want to pay for premium with a different card but still intend on having the other one reinstated. Will spotify still continue charging the oth...
- My credit card got cancelled for long enough that our premium family plan got downgraded to a free plan. I want to pay for premium with a different card but still intend on having the other one reins...
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- Spotify Star
- 79 Views
- 1 replies
- 0 likes
- 79 Views
- 1 replies
- 0 likes
Gift card
PlanFree/PremiumCountryCanada Device(iPhone 15)Operating System) My Question or Issueis it possible to transfer gift card funds from one spotify account to another? i put at $60 gift card on the wrong account and was hoping to transfer the card to my...
- Plan Free/Premium Country Canada Device (iPhone 15) Operating System) My Question or Issue is it possible to transfer gift card funds from one spotify account to another...
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- Spotify Star
- 98 Views
- 1 replies
- 0 likes
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discussonQuestion
- 98 Views
- 1 replies
- 0 likes
Military Membership
There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...
- There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, bu...
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- Newbie
- 24658 Views
- 6 replies
- 14 likes
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active militarydiscountmilitary
- 24658 Views
- 6 replies
- 14 likes
Fiz o plano duo mas continua com propaganda. Como fazer o aplicativo reconh
O app não reconhece o plano duo e continuo com propaganda
- O app não reconhece o plano duo e continuo com propaganda
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- Spotify Star
- 955 Views
- 3 replies
- 0 likes
- 955 Views
- 3 replies
- 0 likes
I can't change the country/region settings
When I go to the page where there's the option to change your country - it doesn't even let me click or select the dropdown menu. I've tried website browser and followed all the steps
- When I go to the page where there's the option to change your country - it doesn't even let me click or select the dropdown menu. I've tried website browser and followed all the steps
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- Spotify Star
- 83 Views
- 1 replies
- 0 likes
- 83 Views
- 1 replies
- 0 likes
Payment method and country don't match error when they do match
I've always bought premium with a different card before and had no problem purchasing it. That card is issued in Vietnam and my country is set as Vietnam. Now I'm trying to purchase premium with another card and I keep getting this "Payment method an...
- I've always bought premium with a different card before and had no problem purchasing it. That card is issued in Vietnam and my country is set as Vietnam. Now I'm trying to purchase premium with anot...
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- Spotify Star
- 110 Views
- 3 replies
- 0 likes
- 110 Views
- 3 replies
- 0 likes
hi is there any staff member who could help me? i paid spotify around 10$ b
it’s literally as simple as that i could show screenshots
- it’s literally as simple as that😭 i could show screenshots
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- Spotify Star
- 72 Views
- 1 replies
- 0 likes
- 72 Views
- 1 replies
- 0 likes
Buenos días! Señores me han estado haciendo un cobro por Spotify Stockholm.
Señores, por varios meses me han estado haciendo cobros indebidos por Spotify Stockholm, por favor... que significa esto? Yo no los he autorizado, solicito el reintegro del dinero y que no continúen estos cobros automáticos.
- Señores, por varios meses me han estado haciendo cobros indebidos por Spotify Stockholm, por favor... que significa esto? Yo no los he autorizado, solicito el reintegro del dinero y que no continúen ...
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- Spotify Star
- 84 Views
- 1 replies
- 0 likes
- 84 Views
- 1 replies
- 0 likes
Solved!! replace account in duo membership
i have a duo membership with my partner and am the plan manager. i recently deleted facebook and my username is now random numbers so i'd like to create a new account not connected to a facebook. how should i go about transferring my duo membership t...
- i have a duo membership with my partner and am the plan manager. i recently deleted facebook and my username is now random numbers so i'd like to create a new account not connected to a facebook. how...
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- Spotify Star
- 86 Views
- 1 replies
- 0 likes
- 86 Views
- 1 replies
- 0 likes
Spotify when travelling to Russia
PlanPremiumCountryUnited States My Question or IssueSo I'm an American citizen going to Russia and I have Spotify, would I still be able to use the app when I go over if it was an existing account in the US?
- Plan Premium Country United States My Question or Issue So I'm an American citizen going to Russia and I have Spotify, would I still be able to use the app when I go over if it w...
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- Newbie
- 1902 Views
- 3 replies
- 1 likes
- 1902 Views
- 3 replies
- 1 likes
How can I buy a subscription card in Albania
Hello thereI want to know if I can buy a subscription(gift) card if I live in Albania, Europe. I want to gift it to my bf. Please if you know where can I buy it or if it is supported in Albania, please let me know. Also, let me know if I can buy it o...
- Hello there I want to know if I can buy a subscription(gift) card if I live in Albania, Europe. I want to gift it to my bf. Please if you know where can I buy it or if it is supported in Alb...
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- Spotify Star
- 112 Views
- 3 replies
- 0 likes
- 112 Views
- 3 replies
- 0 likes
Superuser Contribution I have a premium giftcard and after scratching off the label I can't read the code.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Not applicable
- 4654 Views
- 9 replies
- 0 likes
- 4654 Views
- 9 replies
- 0 likes
Paid for premium on wrong account!
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...
- I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...
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- Not applicable
- 121 Views
- 2 replies
- 1 likes
- 121 Views
- 2 replies
- 1 likes
Can no longer access Hulu
PlanPremium IndividualCountryUnited StatesDeviceComputerOperating SystemWindows 10 My Question or IssueI just tried to access my Hulu account, but the website insisted that I need to set up a "myDisney" account and is no longer recognizing the hulu a...
- Plan Premium Individual Country United States Device Computer Operating System Windows 10 My Question or Issue I just tried to access my Hulu account, but the website insisted that I...
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- Visitor
- 2367 Views
- 6 replies
- 3 likes
- 2367 Views
- 6 replies
- 3 likes
Why was my account plan downgraded from premium to standard?
My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.
- My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Is there a discount for bulk purchase of audiobook top up?
For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?
- For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?
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- Spotify Star
- 66 Views
- 1 replies
- 0 likes
- 66 Views
- 1 replies
- 0 likes