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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5843 Views
  • 23 replies
  • 2 likes
  • 5843 Views
  • 23 replies
  • 2 likes

I was charged money

I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD.PlanFree/PremiumCountryKyrgyzstan Device(iPhone 11)Operating System(iOS 16.1) My Question or Issue

  • Newbie
  • I have issued a Premium subscription that costs 4.99 USD. and there it was stated that the first month is free. But I was charged 11.50 USD. Plan Free/Premium Country Kyrgyzstan  Device (i...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Debit Card Payment in Indonesia

Current Plan: FreeCountry: IndonesiaDevice: iPhone 13Operating System: iOS 16.6 My Question or Issue:Hi! I am trying to connect to Premium Plan and Spotify offers me to pay with local Indonesian e-wallets. But I just want to pay with my Wise debit ca...

  • Newbie
  • Current Plan: Free Country: Indonesia Device: iPhone 13 Operating System: iOS 16.6   My Question or Issue: Hi! I am trying to connect to Premium Plan and Spotify offers me to pay...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I am a premium member but my account has changed to a free one.

I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please

  • Casual Listener
  • I have been a paid premium member for quite some time now. Suddenly my account has been changed to a free account. Please return my account status to premium please
  • SuNRaiZe
  • Newbie
  • 237 Views
  • 5 replies
  • 2 likes
  • 237 Views
  • 5 replies
  • 2 likes

How can I let my partner join my duo subscription if we are both abroad?

My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same address back in Switzerland. How can she activate her ...

  • Visitor
  • My partner and I are on an extended vacation in Canada and I just subscribed to Dup Plan. Spotify won't let her join as long as she is in a different country, even though we both live at the same add...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gift card and the subscription plan price changes

Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said person would be unable to use the gift card since it i...

  • Casual Listener
  • Hi, I wanted a 1-month subscription for my friend as a gift, but the subscription prices have changed recently(going from 9.99 to 10.99 in the United States, California as far as I'm aware). Said per...
  • 3xplosive_Lem0n
  • Casual Listener
  • 862 Views
  • 2 replies
  • 0 likes
  • 862 Views
  • 2 replies
  • 0 likes

i cant purchase one month individual with my credit card

this is my email : REDACTED i cant purchase one month individual spotify account with my credit carderror : opss something went wrongthe information is correct and the card have enough credit in it *community rock star edit - removed personal info*

  • Visitor
  • this is my email : REDACTED  i cant purchase one month individual spotify account with my credit card error : opss something went wrong the information is correct and the card have enough cre...
  • Billy-J
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el plan ndividual en vez del plan de estudiantes

Elegí el plan premium de estudiantes prepago que me cuesta $329.lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado

  • Visitor
  • Elegí el plan premium de estudiantes prepago que me cuesta $329. lo acabo de pagar y me debitaron de mi tarjeta $588, no los $329 que me tendrían que haber cobrado
  • Dian
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution プリペイドカードのカードのカード打っても有効で無いと言われる

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Change currency

PlanFree/Premium My Question or IssueIf I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to have possibility to buy premium also in EUR.

  • Casual Listener
  • Plan Free/Premium   My Question or Issue If I want to buy premium - on computer it offer to pay in USD, in mobile app - in HUF. Currently I live in Hungary and get paid in EUR so I'd like to...
  • Maxim
  • Spotify Star
  • 248 Views
  • 4 replies
  • 0 likes
  • 248 Views
  • 4 replies
  • 0 likes

Payment issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi..i had that 3 month free trial period account. Unfortunately i delete all the dates from ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Issues with Changing Country, Payment Methods, and Duo

PlanPremium (no Hulu or other added plans)/Duo (?)CountryUSA/GermanyDeviceGalaxy S10+, iPhone SE, Desktop appOperating SystemAndroid 9, iOS 16.3.1, Windows 10, My Question or IssueI have had a US Spotify Premium subscription since 2013, with my payme...

  • Newbie
  • Plan Premium (no Hulu or other added plans)/Duo (?) Country USA/Germany Device Galaxy S10+, iPhone SE, Desktop app Operating System Android 9, iOS 16.3.1, Windows 10,    My Qu...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution My girlfriend can't join my duo plan because they can't verify address

My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address

  • Visitor
  • My girlfriend moved in with me a few months ago and I tried to make a duo account but it won't allow her to join say it can't verify her address
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get Hulu off my account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de pago

Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respuesta.

  • Newbie
  • Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respue...
  • Ester6
  • Visitor
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

(portuguese) lembro de ter cancelado a minha assinatura mas continuou ativa

Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.

  • Visitor
  • Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Canceling Duo and setting up a Premium single account

Hello,I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single premium plan, but when clicking on the "change plan"...

  • Visitor
  • Hello, I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Spotify family

I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign up? He’s at work while signing up but we live in the...

  • Visitor
  • I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign u...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes