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Hello, I have the following problem when using Spotify on my laptop for a few weeks (everything works fine on my phone) : when I type the name of an artist in the research field on Spotify, and try to launch its most popular songs, or to launch an album, nothing happens. I can only launch the radio linked to the artist, or my liked songs, but when I click "Play" on the first song of an album as an example, it stops the current lecture and nothing more happens (not even an error message).
It tried to open my session on a different laptop, it works fine. Maybe it is a problem with my laptop, but this is so unusual that I don't know how to fix it at all. I did already contact the Spotify support, try to uninstall/reinstall Spotify after deleting all files on the computer ... nothing have worked. Does anybody have and idea ?
Thank you very much,
Solved! Go to Solution.
Thanks for keeping us posted on this.
We've forwarded your feedback to our internal teams so they can look into it. Rest assured we'll let you know as soon as we have any new information to share, so stay tuned!
Just to double-check, could you try adding one of the unplayable songs into a playlist (instead of adding it to your Liked Songs) to see if it would play then from the artist page? Try playing it from the playlist afterwards to see if you'd experience the same behavior.
You also said that you had another laptop where you didn't experience this issue. Is it on the same OS (Windows 11)?
I should also mention that if you're using any VPN services on your laptop, try disabling them temporarily and then restarting the Spotify app.
Let us know how it goes. Cheers!