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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 18005 Views
  • 15 replies
  • 21 likes
  • 18005 Views
  • 15 replies
  • 21 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6986 Views
  • 18 replies
  • 19 likes
  • 6986 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95465 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95465 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240576 Views
  • 1149 replies
  • 42 likes
  • 240576 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3268 Views
  • 1 replies
  • 2 likes
  • 3268 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Why is my spotify saying that there are filters hiding results

Every time I go into my liked songs and try to sort by genre, it says I have 0 liked songs and that there are filters hiding some results. By "some results", it means all my songs. But when I exit the genre I'm trying to sort by, all my songs miracul...

  • Casual Listener
  • Every time I go into my liked songs and try to sort by genre, it says I have 0 liked songs and that there are filters hiding some results. By "some results", it means all my songs. But when I exit th...
  • ma911
  • Newbie
  • 10024 Views
  • 31 replies
  • 3 likes
  • 10024 Views
  • 31 replies
  • 3 likes

Superuser Contribution Album cover is really low quality

The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system : MIUI Global 12.0.9, Android 10 | Country : Poland...

  • Regular
  • The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system ...
  • Ayudame
  • Casual Listener
  • 1113 Views
  • 30 replies
  • 1 likes
  • 1113 Views
  • 30 replies
  • 1 likes

Superuser Contribution shuffle playlist seems to play the same songs

Whenever i'm in the car, i turn on android auto and play a playlist that's already on shuffle, but on the way home i hear the same songs. I have 809 songs in the playlist, i don't think in a 15 minute drive i should be hearing the same sequence of so...

  • Casual Listener
  • Whenever i'm in the car, i turn on android auto and play a playlist that's already on shuffle, but on the way home i hear the same songs. I have 809 songs in the playlist, i don't think in a 15 minu...
  • Roadrunner54
  • Music Fan
  • 30167 Views
  • 45 replies
  • 28 likes
  • 30167 Views
  • 45 replies
  • 28 likes

Superuser Contribution Beğendiğim tüm şarkılar silindi ve oluşturduğum çalma listeleri de bomboş

Az önce uygulamaya girdim ve kitaplığımdaki her şey silinmiş. Ana sayfamda oluşturduğum bazı çalma listeleri gözüküyor ama içleri bomboş. Sorun ne anlamadım neden herşey siliniverdi, nasıl düzeltmeli?

  • Visitor
  • Az önce uygulamaya girdim ve kitaplığımdaki her şey silinmiş. Ana sayfamda oluşturduğum bazı çalma listeleri gözüküyor ama içleri bomboş. Sorun ne anlamadım neden herşey siliniverdi, nasıl düzeltmeli?
  • OscarDC
  • Moderator
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Duplicated albums?

Hi guys, I don't know if this is intentional, but I find very annoying this:- I like a song. - Some time after (maybe weeks, maybe more, maybe less since I don't know the reason) I go to the song's album, and it is not marked as liked.- However, in m...

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  • Casual Listener
  • Hi guys, I don't know if this is intentional, but I find very annoying this: - I like a song.  - Some time after (maybe weeks, maybe more, maybe less since I don't know the reason) I go to t...
  • Eni
  • Moderator
  • 2554 Views
  • 7 replies
  • 4 likes
  • 2554 Views
  • 7 replies
  • 4 likes

I get the "Song Not Downloaded to several of my longtime playlists.

Playlists I have acquired over several years won't let me in and get the "Song not downloaded" message to songs I have played many times before.

  • Visitor
  • Playlists I have acquired over several years won't let me in and get the "Song not downloaded" message to songs I have played many times before.
  • Amayy
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Radio is being removed from the context menu

In March 2023, we're removing the Playlist Radio option from the playlist context menu. We'd like to hear your thoughts and feedback about this change in the comments. FAQ Are we removing the whole radio feature? No, we are only removing Playlist Rad...

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  • Moderator
  • Moderator
  • In March 2023, we're removing the Playlist Radio option from the playlist context menu. We'd like to hear your thoughts and feedback about this change in the comments.    &n...
  • crustyho
  • Newbie
  • 123044 Views
  • 1026 replies
  • 34 likes
  • 123044 Views
  • 1026 replies
  • 34 likes

Superuser Contribution Playlists not in custom order in Sonos app

From this morning the custom order of my playlists is not being reflected in the Sonos app. I like things in alphabetical order and it seems completely random now. I've raised with Sonos who said there have been no updates and it's probably a Spotify...

  • Regular
  • From this morning the custom order of my playlists is not being reflected in the Sonos app. I like things in alphabetical order and it seems completely random now. I've raised with Sonos who said the...
  • MSebring
  • Music Fan
  • 620 Views
  • 22 replies
  • 4 likes
  • 620 Views
  • 22 replies
  • 4 likes

Superuser Contribution Local Files (Not keeping downloaded in the phone library)

I don't know if I'm doing something wrong but how am I supposed to use my files in playlists? The way my local files are being added to my library there are 2 separate files for each song I put and I have to put both in all my playlists. Is there no ...

  • Visitor
  • I don't know if I'm doing something wrong but how am I supposed to use my files in playlists? The way my local files are being added to my library there are 2 separate files for each song I put and I...
  • Vasil
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listen...
  • kyanna
  • Casual Listener
  • 18005 Views
  • 15 replies
  • 21 likes
  • 18005 Views
  • 15 replies
  • 21 likes

Solved!!Superuser Contribution Nothing is playing

All playlists are empty or just silent or require premium. Only shorts do some noize but like anything except it doesn't work. I tried reinstallation, it didn't help

  • Visitor
  • All playlists are empty or just silent or require premium. Only shorts do some noize but like anything except it doesn't work. I tried reinstallation, it didn't help
  • legates
  • Casual Listener
  • 256 Views
  • 11 replies
  • 0 likes
  • 256 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify Daily Mix changes multiple times a day

If I exit out of the playlist and reenter, the daily mix will change. If i exit out and reenter multiple times a day, it changes multiple times a day. This is only happening on a new laptop I got, this did not happen on my old laptop or my phone.

  • Visitor
  • If I exit out of the playlist and reenter, the daily mix will change. If i exit out and reenter multiple times a day, it changes multiple times a day. This is only happening on a new laptop I got, th...
  • Diegoborjas
  • Newbie
  • 9619 Views
  • 48 replies
  • 14 likes
  • 9619 Views
  • 48 replies
  • 14 likes

Superuser Contribution how to stop Spotify from adding songs to my playlist

I set up specific songs in each of my specific folders and that is all I want in each folder. Spotify keeps adding songs to my playlists in my specific folders, because Spotify thinks that I will like the Spotify-selected songs in my playlists. I DO ...

  • Visitor
  • I set up specific songs in each of my specific folders and that is all I want in each folder. Spotify keeps adding songs to my playlists in my specific folders, because Spotify thinks that I will lik...
  • Gwedo
  • Visitor
  • 2264 Views
  • 6 replies
  • 0 likes
  • 2264 Views
  • 6 replies
  • 0 likes

some of my songs are missing from liked songs on my new phone but still there on the old on & my pc

I have around 1100 songs on my liked song playlist but only around 300 appear on my new phone even tho they are all there on my old phone or my pc. I have explicit content on.PlanPremium

  • Casual Listener
  • I have around 1100 songs on my liked song playlist but only around 300 appear on  my new phone even tho they are all there on my old phone or my pc. I have explicit content on. Plan Premi...
  • 56 Views
  • 0 replies
  • 1 likes
  • 56 Views
  • 0 replies
  • 1 likes

Unwanted files appearing in Local Files

PlanPremiumCountryUnited StatesOperating SystemAndroid My Question or IssueLocal Files littered with ringtones, sound effects, voice memos, etc.

  • Regular
  • Plan Premium Country United States Operating System Android   My Question or Issue Local Files littered with ringtones, sound effects, voice memos, etc.
  • 26 Views
  • 0 replies
  • 0 likes
  • 26 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly constantly terrible

PremiumDevice & Operating SystemDoesn't matterMy Question or IssueDiscover Weekly being terrible and seems not responding my activities for months Discover weekly keeps giving some weird folk music and dreampops and I rarely listen to those genres. A...

  • Casual Listener
  • Premium Device & Operating System Doesn't matter My Question or Issue Discover Weekly being terrible and seems not responding my activities for months  Discover weekly keeps givin...
  • fedenrico
  • Gig Goer
  • 5963 Views
  • 20 replies
  • 4 likes
  • 5963 Views
  • 20 replies
  • 4 likes

Superuser Contribution Duo plan and account separation keep receiving "Something went wrong" error.

PlanDuoCountryGreeceDeviceMultiple (macos, PC, android)Operating SystemWindows 11, MacOS Sonoma, Android 14 I have switched from a premium account to a Duo account and transfered over my wife's playlists to the secondary account (recreated them by re...

  • Casual Listener
  • Plan Duo Country Greece Device Multiple (macos, PC, android) Operating System Windows 11, MacOS Sonoma, Android 14   I have switched from a premium account to a Duo account and transfer...
  • Joan
  • Moderator
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes