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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398557 Views
  • 948 replies
  • 107 likes
  • Account
  • 398557 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171533 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171533 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99114 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99114 Views
  • 68 replies
  • 10 likes

Premium

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

  • Visitor
  • I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  
  • Billy-J
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 46 Views
  • 1 replies
  • 0 likes

Account

I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?

  • Visitor
  • I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?  
  • Billy-J
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • Account
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remember my email but I remember my ID

Hi Today I had been logged out of my account automatically for some reason. When trying to log back in it says that the password is incorrect when that is not true. Nevertheless, I can't remember the email linked to my account but I do know my spotif...

  • Visitor
  • Hi   Today I had been logged out of my account automatically for some reason. When trying to log back in it says that the password is incorrect when that is not true.   Nevertheless, I...
  • santiago_monastero
  • Casual Listener
  • 136 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Security
  • 136 Views
  • 3 replies
  • 1 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

  • Newbie
  •     Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...
  • 3t4egrv4wef
  • Casual Listener
  • 12122 Views
  • 18 replies
  • 15 likes
  • Account
    Premium
    Subscription
  • 12122 Views
  • 18 replies
  • 15 likes

Solved!!Superuser Contribution Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • Nielsbrazz
  • Visitor
  • 16661 Views
  • 30 replies
  • 3 likes
  • Account
    Premium
  • 16661 Views
  • 30 replies
  • 3 likes

Superuser Contribution Change country not working

 Hi all. I’m trying to update my country of residence from UK to FR but the country selection option is greyed out. Yes I have followed “How do I change my country settings?“ - but cannot select a country from the list to begin with. Can you guys fix...

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  • Casual Listener
  •   Hi all.  I’m trying to update my country of residence from UK to FR  but the country selection option is greyed out.  Yes I have followed “How do I change my country settings?“ - b...
  • Ivelina
  • Moderator
  • 467 Views
  • 7 replies
  • 1 likes
  • Account
  • 467 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Cannot download (Device limit Reached)

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...

  • Casual Listener
  • ...ith music downloaded, my old iPhone 8 is no longer using my account and there’s no downloads. However my current phone says to remove all downloads but I don’t have any on the app. Is there a way to r...
  • Not applicable
  • 33734 Views
  • 44 replies
  • 19 likes
  • Account
    Premium
  • 33734 Views
  • 44 replies
  • 19 likes

Close account doesn't work

Account FreeCountry UK My Question or IssueI'm trying to close me free spotify account which is currently linked to my email address as I would like in 2-3 weeks link my email address to my premium spotify account.I follow all the instructions but wh...

  • Newbie
  • Account Free Country UK    My Question or Issue I'm trying to close me free spotify account which is currently linked to my email address as I would like in 2-3 weeks link my email a...
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 100 Views
  • 1 replies
  • 0 likes

PS5 Spotify account

Plan: FreeCountry: United States My Question or IssueI’ve tried doing everything I can to find what email I used for my Spotify account on my PS5 and I can’t find it. I can find the email I used for my PS5 but for some reason it’s not the same email ...

  • Visitor
  • Plan: Free Country: United States     My Question or Issue I’ve tried doing everything I can to find what email I used for my Spotify account on my PS5 and I can’t find it. I can f...
  • Jose_M
  • Spotify Star
  • 32 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 32 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suspended Account for Unauthorized Use

PlanPremiumCountryUSA My Question or IssueI recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly engaging in unauthor...

  • Regular
  • Plan Premium Country USA   My Question or Issue I recently got an email stating: "It has come to Spotify’s attention that your account has engaged in unauthorized use of the S...
  • Mambalife248
  • Newbie
  • 26508 Views
  • 22 replies
  • 2 likes
  • Account
    Premium
  • 26508 Views
  • 22 replies
  • 2 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • GollyGoshGale
  • Casual Listener
  • 398557 Views
  • 948 replies
  • 107 likes
  • Account
  • 398557 Views
  • 948 replies
  • 107 likes

Superuser Contribution Allow Tracking?? ( ! )

Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...

  • Casual Listener
  • Plan  Premium* Country - USA   Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've never had this happen but when I up...
  • Ivelina
  • Moderator
  • 1904 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1904 Views
  • 5 replies
  • 0 likes

Superuser Contribution I cannot delete my account

I am trying to delete my Spotify account. I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge. Never loads. Tried on 2 different Macs, my iPhone and my iP...

  • Casual Listener
  • I am trying to delete my Spotify account.  I follow the link in the FAQ and page to delete never loads. Please see attachment. I have tried this link in Firefox, Vivaldi, Safari, and MS Edge.&n...
  • Thisisillegal
  • Visitor
  • 464 Views
  • 7 replies
  • 0 likes
  • Account
  • 464 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • ...racks to my own playlist, this is very annoying and I'm kind of deleting stuff everyday now. I want to manage may playlist choices. This is a Premium account, the Enhanced is off so I don't u...
  • Jibberjabba
  • Visitor
  • 982 Views
  • 15 replies
  • 0 likes
  • Account
    Other
    Premium
  • 982 Views
  • 15 replies
  • 0 likes

Unintentional change of email address

This morning I received an email telling me that my email had been changed.PlanFreeCountryItalyDeviceSamsung Galaxy A34 5GOperating SystemAndroid 14My Question or IssueI have never changed my email address. I don't know who could have done it.**bleep...

  • Visitor
  • This morning I received an email telling me that my email had been changed. Plan Free Country Italy Device Samsung Galaxy A34 5G Operating System Android 14 My Question or Issue I have neve...
  • djankuaza
  • Newbie
  • 70 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 70 Views
  • 2 replies
  • 0 likes

Superuser Contribution When entering address, "Address is not valid" error occurs for every address

PlanFree (Trying to re-join Premium)CountryUSADevicePC, iPhone 7Operating SystemWindows 10, iOSMy Question or IssueWas trying to rejoin premium with a new card, but any address I put on any device or browser gave me the "Address is not valid" error. ...

  • Casual Listener
  • Plan Free (Trying to re-join Premium) Country USA Device PC, iPhone 7 Operating System Windows 10, iOS My Question or Issue Was trying to rejoin premium with a new card, but any address I pu...
  • tvBallistic
  • Newbie
  • 4319 Views
  • 9 replies
  • 1 likes
  • Account
    Free
    Subscription
  • 4319 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify for Artists Question: Not eligible to pitch song with release date 3 weeks in the future

Hi, I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something that's never been streamed before". My release date is 3 weeks in...

  • Newbie
  • Hi,   I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something th...
  • Joan
  • Moderator
  • 1999 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1999 Views
  • 7 replies
  • 0 likes

WAVR.ai playlist HELP suspicious streams

This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been banned for even just being put on it. I do not want my...

  • Newbie
  • This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been b...
  • xoberecords
  • Roadie
  • 4544 Views
  • 4 replies
  • 4 likes
  • Account
  • 4544 Views
  • 4 replies
  • 4 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for t...
  • THE_MAVERICK
  • Visitor
  • 149769 Views
  • 122 replies
  • 6 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 149769 Views
  • 122 replies
  • 6 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any a...
  • timmie_rules
  • Regular
  • 2970 Views
  • 29 replies
  • 6 likes
  • Account
    Other
  • 2970 Views
  • 29 replies
  • 6 likes