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Topics with Label: Account

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9005 Views
  • 1 replies
  • 9 likes
  • Security
  • 9005 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481538 Views
  • 979 replies
  • 111 likes
  • Account
  • 481538 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210821 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210821 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120848 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120848 Views
  • 72 replies
  • 12 likes

Unable to add a new login method

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify login connected with my old FB account. Now I need to login from a new device and v...

  • Visitor
  • ...potify login connected with my old FB account. Now I need to login from a new device and via email or any other method. But when I try to add a new method, it give´s me error that "something went wrong" a...
  • CryticalAce
  • Rising Star 1
  • 662 Views
  • 5 replies
  • 0 likes
  • Account
  • 662 Views
  • 5 replies
  • 0 likes

Spotify auto playing music and volume gets turned down to 0

This tittle may seem like this is not a account issue but please read the whole thing first (._.)After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minutes) on my windows desktop client AND mac, spotify vol...

  • Newbie
  • This tittle may seem like this is not a account issue but please read the whole thing first (._.) After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 m...
  • CryticalAce
  • Rising Star 1
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 91 Views
  • 1 replies
  • 0 likes

Can't change country

I can't change my country (it's greyed out). I tried with changing my payment method but my bank account is not match with country. so, I can't change country and can't change bank details because of country. how to fix that?

  • Casual Listener
  • I can't change my country (it's greyed out). I tried with changing my payment method but my bank account is not match with country. so, I can't change country and can't change bank details because o...
  • Maxim
  • Spotify Star
  • 71 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 71 Views
  • 3 replies
  • 0 likes

Superuser Contribution Following count not updating on profile

PlanFree & PremiumCountryALLDeviceALLOperating SystemALL My Question or IssueThe following count on profile is not updating when following a new artist, but it does update when following a 'normal' account. Example:My current following count is '5', ...

  • Casual Listener
  • ...pdate when following a 'normal' account.   Example: My current following count is '5', if i follow a friend/normal profile, it goes up to '6' after refreshing the profile/closing the app and g...
  • zeynepkurt
  • Visitor
  • 5357 Views
  • 17 replies
  • 4 likes
  • Account
    Other
  • 5357 Views
  • 17 replies
  • 4 likes

Superuser Contribution Switch from premium family to basic family

I have read all the points about switching from premium family to basic family, basically just saving the cost of audiobooks that I never use. I still have not seen this question.... When I switch to basic family, is the switch completely seamless wi...

  • Visitor
  • I have read all the points about switching from premium family to basic family, basically just saving the cost of audiobooks that I never use. I still have not seen this question....   When I ...
  • Eni
  • Moderator
  • 312 Views
  • 3 replies
  • 0 likes
  • Account
  • 312 Views
  • 3 replies
  • 0 likes

Unable to change country

I had a premium account set in Canada, however I have moved to the USA. The article said I should update my payment information, but when I tried to add my American credit card it said payment info is invalid because it's from a different country. Th...

  • Casual Listener
  • I had a premium account set in Canada, however I have moved to the USA. The article said I should update my payment information, but when I tried to add my American credit card it said payment info i...
  • Maxim
  • Spotify Star
  • 91 Views
  • 3 replies
  • 0 likes
  • Account
  • 91 Views
  • 3 replies
  • 0 likes

Superuser Contribution One account with two devices

PlanPremiumCountryIndonesia DeviceXiaomi tab 6Operating SystemAndroid 14 My Question or Issue why my Spotify premium doesn't show the lyrics on my tablet, is it because i use the same email with my phone ?

  • Newbie
  • Plan Premium Country Indonesia  Device Xiaomi tab 6 Operating System Android 14   My Question or Issue why my Spotify premium doesn't show the lyrics on my tablet, is it because ...
  • OscarDC
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
  • 71 Views
  • 1 replies
  • 0 likes

how do i get back one payment if it went through twice in one month.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • Account
  • 59 Views
  • 1 replies
  • 0 likes

I closed my account but Spotify claims email is still in use

I had two Spotify accounts. I closed an old unused account that used my primary email address and attempted to use my primary email address with my main account. Whenever I try to change my emai address to my primary email, Spotify states that the em...

  • Newbie
  • I had two Spotify accounts. I closed an old unused account that used my primary email address and attempted to use my primary email address with my main account. Whenever I try to change my emai a...
  • Not applicable
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 215 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How can I link my google account to Spotify?

PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...

  • Casual Listener
  • Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi there. I want to link my google account to s...
  • idrissrasheed
  • Newbie
  • 229031 Views
  • 63 replies
  • 35 likes
  • Account
    Login
    Security
  • 229031 Views
  • 63 replies
  • 35 likes

Only "Male" and "Female" available for choice

My friend from Russia wanted to try out Spotify, but they can't register, because they're asked to mark their gender as either "Male" or "Female", and they don't identify as either. What can they do, and why do you remove that option in certain regio...

  • Casual Listener
  • My friend from Russia wanted to try out Spotify, but they can't register, because they're asked to mark their gender as either "Male" or "Female", and they don't identify as either. What can they do,...
  • afontancortes
  • Regular
  • 761 Views
  • 4 replies
  • 0 likes
  • Account
  • 761 Views
  • 4 replies
  • 0 likes

Superuser Contribution Please stop asking me to reset the password every week

I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying. I get an email saying the password needs to be reset "due to detected suspicious activity".I connect to ...

  • Casual Listener
  • I've got a Family/Premium account and the account out of the 6 that I use personally gets the password reset every week, which is a bit annoying.   I get an email saying the password needs t...
  • Gmate
  • Newbie
  • 12839 Views
  • 77 replies
  • 21 likes
  • Account
  • 12839 Views
  • 77 replies
  • 21 likes

Forgot password and no longer have access to email associated with the account

I was recently logged out of my Spotify account and have forgotten my password. I no longer have access to the email associated with my account so I am unable to reset my password and therefore I have no access to my account. What can I do? I keep ge...

  • Visitor
  • I was recently logged out of my Spotify account and have forgotten my password. I no longer have access to the email associated with my account so I am unable to reset my password and therefore I h...
  • puddlepath
  • Visitor
  • 3829 Views
  • 10 replies
  • 1 likes
  • Account
    Login
  • 3829 Views
  • 10 replies
  • 1 likes

Change Email of Account to Email from a cancelled account.

I signed up for a paid Spotify account using a work email and have been using it for years. I realized that I also had a free Spotify account using my personal email, I closed that account.I just tried changing the email address on my paid account fr...

  • Newbie
  • I signed up for a paid Spotify account using a work email and have been using it for years. I realized that I also had a free Spotify account using my personal email, I closed that account. I j...
  • Bittencourt
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign out from ALL devices or web players

CountryallDeviceallOperating Systemall My Question or IssueIs there any way you can sign out from every device (i.e. mobile apps, TVs, speakers, consoles...) that my account might be used with?From what I understand, the respective function in the ac...

  • Newbie
  • Country all Device all Operating System all   My Question or Issue Is there any way you can sign out from every device (i.e. mobile apps, TVs, speakers, consoles...) that my account m...
  • AlejaR
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 132 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Having trouble adding family member on my premium account

I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheless, now that I have upgraded to Premium Family and s...

  • Regular
  • I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. N...
  • Royboy76
  • Visitor
  • 3448 Views
  • 14 replies
  • 0 likes
  • Account
  • 3448 Views
  • 14 replies
  • 0 likes

Account

PlanPremium 3 months trialCountrySloveniaDevice(iPhone 14)Operating System(iOS 18.2) My Question or IssueI turned 3 months free premium on my account. But then it ended up and I needed to change my payment card. So I went to the web version of spotif...

  • Newbie
  • Plan Premium 3 months trial Country Slovenia Device (iPhone 14) Operating System (iOS 18.2)   My Question or Issue I turned 3 months free premium on my account. But then it ended up a...
  • Luan
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify needs my address but is only giving me US options

PlanPremium (Trying to activate Student)CountryCanadaDeviceMacbook Pro My Question or IssueI am attempting to update my plan and change it back to Student. I have the plan available, all I need to do is insert my address and billing info, but the onl...

  • Visitor
  • ...vailable, all I need to do is insert my address and billing info, but the only options it is giving me are for US states and a 5-digit ZIP code, even though I live in Canada and my account clearly says t...
  • LucyGilmour
  • Visitor
  • 1315 Views
  • 3 replies
  • 0 likes
  • Account
  • 1315 Views
  • 3 replies
  • 0 likes

Account Disabled - Support Unresponsive

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...

  • Casual Listener
  • I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats e...
  • Vixxy1982
  • Casual Listener
  • 1107 Views
  • 21 replies
  • 0 likes
  • Account
    Login
  • 1107 Views
  • 21 replies
  • 0 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

  • Newbie
  •     Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...
  • sevenjetc
  • Casual Listener
  • 17153 Views
  • 21 replies
  • 21 likes
  • Account
    Premium
    Subscription
  • 17153 Views
  • 21 replies
  • 21 likes