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Topics with Label: Free

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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 163040 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163040 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10967 Views
  • 6 replies
  • 11 likes
  • Security
  • 10967 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 512470 Views
  • 986 replies
  • 112 likes
  • Account
  • 512470 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125302 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125302 Views
  • 74 replies
  • 12 likes

Solved!! Can't login

I cannot login into my account anymore on the app, can do it on the web player but still unable to listen to songs, account doesn't work at any devices and i feel like it's banned or something?

  • Casual Listener
  • I cannot login into my account anymore on the app, can do it on the web player but still unable to listen to songs, account doesn't work at any devices and i feel like it's banned or something?
  • Jose_M
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 183 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook login failing after travel

PlanFreeCountryEstonia, but I've been traveling across Romania and PolandDeviceOnePlus 8T, laptop, desktopOperating SystemAndroid 14, windows 11, windows 10 My Question or IssueI've been traveling from Estonia to Romania through Poland and back. My S...

  • Casual Listener
  • Plan Free Country Estonia, but I've been traveling across Romania and Poland Device OnePlus 8T, laptop, desktop Operating System Android 14, windows 11, windows 10   My Question or I...
  • Yordan
  • Moderator
  • 191 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Login
  • 191 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...
  • Jelle88
  • Casual Listener
  • 163040 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163040 Views
  • 179 replies
  • 13 likes

Change Country Doesn't Work

PlanFree (can't join Premium Duo)CountryAustraliaDeviceiPhone 13Operating SystemWindows 11 My Question or IssueMy spouse has a premium duo account in Australia. My spotify account was registered in the Philippines but I can't change the country, henc...

  • Newbie
  • Plan Free (can't join Premium Duo) Country Australia Device iPhone 13 Operating System Windows 11   My Question or Issue My spouse has a premium duo account in Australia. My spotify a...
  • Jose_M
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 67 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • Alie62
  • Visitor
  • 50057 Views
  • 36 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 50057 Views
  • 36 replies
  • 1 likes

Premium Individual: how to use same account for second device?

Hi,since a while I'm using my Premium Individual account with two devices (tablet at home and smartphone). I never used them at the same time, but I was always able to login with the same account on both devices.However, i now have the following effe...

  • Visitor
  • ...etails), my user account shows ‘free’ - even if i have previously logged out of my tablet. Until recently, this was possible without any problems. Do you have any ideas as to what the problem could be or w...
  • Anyk17
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 128 Views
  • 1 replies
  • 0 likes

Free account is added to family premium,but it is not free of commercials and still indicating free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify abroad for 14 days need update even thought im not in abroad

PlanFreeCountryPhilippines DevicePoco f6 Operating SystemAndroid 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many times.

  • Casual Listener
  • Plan Free Country Philippines    Device Poco f6  Operating System Android 14   Issue I got forced logged out and I can't sign in because of the 14 days abroad thing e...
  • ugh--
  • Visitor
  • 7712 Views
  • 49 replies
  • 3 likes
  • Account
    Free
    Login
  • 7712 Views
  • 49 replies
  • 3 likes

Superuser Contribution Login error, "Something went wrong"

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to log into my Spotify account. I log in using my Google account normally, but now, whenever I attempt to log in, it says "Oops! Something went wrong, please...

  • Casual Listener
  • Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I am unable to log into my Spotify account. I log in using my Google account normally, but n...
  • wonder3
  • Visitor
  • 8183 Views
  • 5 replies
  • 0 likes
  • Free
    Login
  • 8183 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify playing SAME ADS dispite disliking them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Same a...
  • velmuvelho
  • Visitor
  • 2827 Views
  • 11 replies
  • 5 likes
  • Account
    Free
  • 2827 Views
  • 11 replies
  • 5 likes

Payment Failed While Subscribing to Spotify Premium (3-Month Free Trial)

Plan:Free (attempting to upgrade to Premium)Country:Sri LankaDevice:Windows 11 PCOperating System:Windows 11My Question or Issue:I attempted to subscribe to Spotify Premium under the 3-month free trial offer, but my payment failed. I received the mes...

  • Newbie
  • Plan: Free (attempting to upgrade to Premium) Country: Sri Lanka Device: Windows 11 PC Operating System: Windows 11 My Question or Issue: I attempted to subscribe to Spotify Premium under t...
  • 26783954
  • Newbie
  • 451 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 451 Views
  • 2 replies
  • 0 likes

Changement d'adresse mail

PlanGratuitPaysFranceAppareilPCSystème d’exploitationWindows 10 Ma question ou mon problèmeLorsque je souhaite changer d’adresse mail, une erreur se produit systématiquement, aidez moi svp

  • Casual Listener
  •   Plan Gratuit Pays France Appareil PC Système d’exploitation Windows 10   Ma question ou mon problème Lorsque je souhaite changer d’adresse mail, une erreur se produit systémati...
  • Billy-J
  • Spotify Star
  • 849 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Security
  • 849 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to create new account or access old account.

Free.Country USA. My Question or IssueI created an account a long time ago and also had an account on anchor.fm a long time ago. I'm trying to access the podcast that I set-up on anchor.fm by logging into my spotify account. Here's the issue, when I ...

  • Visitor
  • Free. Country USA.   My Question or Issue I created an account a long time ago and also had an account on anchor.fm a long time ago.   I'm trying to access the podcast that I set-up o...
  • Joan
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on Cellular Data on Android

PlanFreeCountryIndiaDeviceMotorola X4Operating SystemAndroid 9 Pie My Question or Issue Since almost a month now, whenever I use my Spotify on Cellular Data, It doesn't seem to work. It shows, "No internet connection available." However, on WiFi, it ...

  • Visitor
  •   Plan Free Country India Device Motorola X4 Operating System Android 9 Pie   My Question or Issue   Since almost a month now, whenever I use my Spotify on Cellular Data, I...
  • Treasurr
  • Newbie
  • 14455 Views
  • 31 replies
  • 4 likes
  • Account
    Free
  • 14455 Views
  • 31 replies
  • 4 likes

subscription cannot be cancelled

i have come across an issue where i don’t have my spotify password saved to my phone as it got wiped and i cannot change it because my email has been wiped aswellthis is an issue as i want to cancel my free premium trial before any money goes out of ...

  • Visitor
  • ...ancel my free premium trial before any money goes out of my bank  Plan Premium individual trial Country UK   Device iphone 11 Operating System (iOS 18   My Question or I...
  • Anyk17
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Account

PlanPremium 3 months trialCountrySloveniaDevice(iPhone 14)Operating System(iOS 18.2) My Question or IssueI turned 3 months free premium on my account. But then it ended up and I needed to change my payment card. So I went to the web version of spotif...

  • Newbie
  • Plan Premium 3 months trial Country Slovenia Device (iPhone 14) Operating System (iOS 18.2)   My Question or Issue I turned 3 months free premium on my account. But then it ended up a...
  • Luan
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
  • 322 Views
  • 1 replies
  • 0 likes

Used incorrect email during sign up

I am a social media manager and recently created a playlist for a company event using my work email. We printed the spotify code on the invitations. I just tried logging back into that account and it said that there wasn't an account associated with ...

  • Newbie
  • I am a social media manager and recently created a playlist for a company event using my work email. We printed the spotify code on the invitations. I just tried logging back into that account and it...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Login to Spotify is no longer working

PlanFreeCountryFinlandDeviceGalaxy A22 5G, PCOperating SystemAndroid 13, Windows 11 My Question or IssueNot able to login to my daughters account. It was possible last year.1. When I try to reset the password, reply is that the Email IS NOT used by a...

  • Newbie
  • Plan Free Country Finland Device Galaxy A22 5G, PC Operating System Android 13, Windows 11   My Question or Issue Not able to login to my daughters account. It was possible last y...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 237 Views
  • 1 replies
  • 0 likes

Why do songs i dont have in my playlist keep appearing in my playlist

Hi, I keep getting songs i dont have in my playlist, i dont know why, i think its spotify shuffle but i dont have premium.PlanFreeCountryNetherlands DeviceSamsung Galaxy S22 ultra My Question or IssueWhy do they keep appearing?

  • Newbie
  • Hi, I keep getting songs i dont have in my playlist, i dont know why, i think its spotify shuffle but i dont have premium. Plan Free Country Netherlands  Device Samsung Galaxy S22 ultra&n...
  • Jose_M
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly repeats every week

I've found several threads complaining about Discover Weekly or Release Radar repeating some tracks, but not about the entire list being recycled (except one in 2017 that was apparently fixed on Spotify's side). My Discover Weekly playlist has been t...

  • Roadie
  • ...bsp; Is there anything I can do to fix this?   Plan Free Country Switzerland Device PC Operating System Windows 10
  • KCinDC
  • Casual Listener
  • 833 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 833 Views
  • 2 replies
  • 0 likes