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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 162881 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 162881 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10963 Views
  • 6 replies
  • 11 likes
  • Security
  • 10963 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 512385 Views
  • 985 replies
  • 112 likes
  • Account
  • 512385 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125292 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125292 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Resetting account

Is there a way to delete all the music that you have saved on your account and start like new?

  • Newbie
  • Is there a way to delete all the music that you have saved on your account and start like new?
  • Vasil
  • Moderator
  • 110617 Views
  • 5 replies
  • 2 likes
  • Account
    Other
  • 110617 Views
  • 5 replies
  • 2 likes

Spotify listed as wrong country

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S25 Ultra)Operating System(Android 15) My Question or IssueI'm trying to listen to some podcasts on my phone but realized that when I signed up somehow Spotify listed my country as "Venezuela RB". ...

  • Casual Listener
  • Plan Premium Country United States Device (Samsung Galaxy S25 Ultra) Operating System (Android 15)   My Question or Issue I'm trying to listen to some podcasts on my phone but realized...
  • Maxim
  • Spotify Star
  • 86 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 86 Views
  • 3 replies
  • 0 likes

Can’t log in to my account with email provided

Plan PremiumCountry DeviceIPhone 11 My Question or IssueWhen I go to log into my account with my email it says the email is not attached to an account but when I go to create a new account with the same email it says that it IS attached to an account...

  • Newbie
  •   Plan  Premium Country   Device IPhone 11     My Question or Issue When I go to log into my account with my email it says the email is not attached to an account b...
  • Babyodaa
  • Music Fan
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 93 Views
  • 1 replies
  • 0 likes

Dutch translation for Scroll is spelled incorrectly

PlanPremiumCountryThe NetherlandsDeviceDell Latitude 5550Operating SystemWindows 10 Enterprise My Question or IssueIn the Dutch language setting 'Scroll' is spelled incorrectly. There is no translation for 'scroll' so it should just be 'scroll'. But ...

  • Visitor
  • Plan Premium Country The Netherlands Device Dell Latitude 5550 Operating System Windows 10 Enterprise   My Question or Issue In the Dutch language setting 'Scroll' is spelled incorrect...
  • 54 Views
  • 0 replies
  • 0 likes
  • Other
  • 54 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Windows app randomly playing weird music, setting it to repeat, and lowering the app volume

Hi all, The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to make sure I am not able to notice it playing) and setting the ...

  • Gig Goer
  • ...f I close the app on PC, the music doesn't play. I don't think it's related to my phone either (my only other signed in device) which is an iPhone, as the app is always closed unless I listen to it o...
  • aftergleam
  • Newbie
  • 758 Views
  • 10 replies
  • 2 likes
  • Account
    Other
    Security
  • 758 Views
  • 10 replies
  • 2 likes

Superuser Contribution Batch Searching greyed out songs

PlanPremium/Family PlanCountryCanadaDevicePCOperating SystemWindows 10My Question or IssueHow do I batch search, or force, spotify to find a whole bunch of songs? I have a playlist (~5000 songs) where a number of them are greyed out. Some are local f...

  • Casual Listener
  • ...playlist (~5000 songs) where a number of them are greyed out. Some are local files, others just aren't "self-populating".   I know certain songs might not be able to be found. However, when s...
  • Marijn1
  • Newbie
  • 2222 Views
  • 7 replies
  • 0 likes
  • Other
    Premium
  • 2222 Views
  • 7 replies
  • 0 likes

Superuser Contribution Profile won't load on Android app, but loads fine on iPhone and PC apps

PlanPremium CountryUnited Kingdom DeviceGoogle Pixel 7 on Android 15 (mine), and other Android phones (friends') My Question or IssueFor maybe ~2-3 years now, I've had issues with sharing my profile to others and loading my profile on my phone.When I...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device Google Pixel 7 on Android 15 (mine), and other Android phones (friends')   My Question or Issue For maybe ~2-3 years now, I...
  • Yordan
  • Moderator
  • 228 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 228 Views
  • 3 replies
  • 1 likes

Solved!! Seriously SPOTIFY? A community forum is your attempt at customer service?!

Spotify is probably the best featured music streaming service vailable.Why will it fail in 2015, and 2016...?For one reason: customer service experience. Spotify offers a FAQ, and a Forum. That's it!? There's not a even a feature submission page, muc...

  • Casual Listener
  • Spotify is probably the best featured music streaming service vailable. Why will it fail in 2015, and 2016...? For one reason: customer service experience.    Spotify offers a FAQ...
  • Koltinb12
  • Casual Listener
  • 1629 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 1629 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  • ...   I dont see any answers to this or any way to contact spotify for help which is annoying. Honestly im not sure i like this new feature and would rather continue using Audible ot other a...
  • whiskymick
  • Casual Listener
  • 4583 Views
  • 21 replies
  • 2 likes
  • Other
    Subscription
  • 4583 Views
  • 21 replies
  • 2 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • Alie62
  • Visitor
  • 50013 Views
  • 36 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 50013 Views
  • 36 replies
  • 1 likes

Spotify for artist

Hello, My card is used on my personal Spotify account, and also on Spotify for artist. I recently got a new card it updated on my personal account but not on my Spotify for artist account. I had big issues with this and my last card, which fell on to...

  • Visitor
  • Hello,    My card is used on my personal Spotify account, and also on Spotify for artist. I recently got a new card it updated on my personal account but not on my Spotify for artist acco...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can i change the location on which Spotify bases the recommended Concerts?

I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current location but the help pages like https://support.spo...

  • Newbie
  • I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current l...
  • joshuawward
  • Casual Listener
  • 29749 Views
  • 13 replies
  • 6 likes
  • Account
    Other
    Subscription
  • 29749 Views
  • 13 replies
  • 6 likes

Superuser Contribution Login Error Cannot Access Profile

PlanPremiumCountryAustralia DeviceiPhone 14 and MacBook Air My Question or IssueHi I have had an issue with my profile as I tried to open Spotify via the app on my phone it immediately logged out and when I logged in It says “wrong username/email or ...

  • Newbie
  • ...e deleted if the email is deleted as well? How can I log in.  Another point I have managed to login to other profiles attached to the family account however my profile (the one I cannot l...
  • Dessi
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

How to cancel starbucks premium account

I signed up through my starbucks partner acount and now i want to cancel my subscription but it wont let me because its connected to my starbcuks accont. pls help

  • Newbie
  • I signed up through my starbucks partner acount and now i want to cancel my subscription but it wont let me because its connected to my starbcuks accont. pls help
  • Mec200023
  • Visitor
  • 14944 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 14944 Views
  • 3 replies
  • 1 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

  • Casual Listener
  • Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...
  • Manulouzada
  • Regular
  • 2663 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
  • 2663 Views
  • 4 replies
  • 1 likes

Can't update password

I am trying to go from loging from Google acct to email and password but gives me error when submitting for a password. I am doing this because I can't seem to link my spotify acct to my Alexa Echo Show. That keeps giving me link failed. This is a di...

  • Visitor
  • I am trying to go from loging from Google acct to email and password but gives me error when submitting for a password. I am doing this because I can't seem to link my spotify acct to my Alexa Echo S...
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 85 Views
  • 1 replies
  • 0 likes

Sombody has stolen my account

Plan Premium Country Turkey Device Macbook Operating System (MacOS) My Question or Issue Yesterday everything was going on without problems, but today, when I have tried to login to my account I saw that all my devices being logged off from my accoun...

  • Visitor
  • Plan Premium Country Turkey Device Macbook Operating System (MacOS)   My Question or Issue Yesterday everything was going on without problems, but today, when I have tried to...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Playback disabled"

No matter what I do or which browser I use, the spotify website redirects me to the same pop-up; "Playback disabled" as seen in the image below.

  • Casual Listener
  • No matter what I do or which browser I use, the spotify website redirects me to the same pop-up; "Playback disabled" as seen in the image below.
  • MihailY
  • Moderator
  • 446 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 446 Views
  • 3 replies
  • 0 likes

My playlists are all gone

I uninstalled and reinstalled the app due to a problem, and when I logged into my account, all my playlists were gone. My library was empty. I logged in on my MacBook to check if it was a mobile error, but they didn't appear either. My account appear...

  • Visitor
  • I uninstalled and reinstalled the app due to a problem, and when I logged into my account, all my playlists were gone. My library was empty. I logged in on my MacBook to check if it was a mobile erro...
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 132 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Spotify app keeps switching to my brothers even though I never knew he had one

My Spotify app keeps switching to my brothers even though I never knew he had one.It randomly switches depending on when I open it, any idea why, new update? My brother has a free account and I have a student premium account so it’s weird as **bleep*...

  • Visitor
  • My Spotify app keeps switching to my brothers even though I never knew he had one. It randomly switches depending on when I open it, any idea why, new update? My brother has a free account ...
  • hiroomi
  • Visitor
  • 812 Views
  • 4 replies
  • 0 likes
  • Other
  • 812 Views
  • 4 replies
  • 0 likes