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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6681 Views
  • 1 replies
  • 9 likes
  • Security
  • 6681 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473423 Views
  • 978 replies
  • 111 likes
  • Account
  • 473423 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207765 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207765 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118960 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118960 Views
  • 72 replies
  • 12 likes

Spotify gift card - can it be used for additional audiobook time?

Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook listening per month? I frequently listen to more than ...

  • Visitor
  • Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook lis...
  • Luan
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • Other
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • ...bsp; Because of this structure, my wife's access to audiobooks goes to waste and I cannot access the books I'd otherwise be listening to. Is there something I am missing or am I just completely out of l...
  • juanma_3
  • Casual Listener
  • 6406 Views
  • 22 replies
  • 13 likes
  • Other
    Premium
    Subscription
  • 6406 Views
  • 22 replies
  • 13 likes

Solved!! Idea: Radio where you can choose ratio of new music and saved

Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype.Anyways, there should be a slider where we can choose how much of a ratio of new music-saved music we have on a radio station, I always have t...

  • Casual Listener
  • Cant figure out how to post this to the ideas forum thing so if somone could help with that, that'd be hype. Anyways, there should be a slider where we can choose how much of a ratio of new music-sa...
  • kiki10944
  • Visitor
  • 417 Views
  • 2 replies
  • 1 likes
  • Other
  • 417 Views
  • 2 replies
  • 1 likes

Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  • ...   I dont see any answers to this or any way to contact spotify for help which is annoying. Honestly im not sure i like this new feature and would rather continue using Audible ot other a...
  • Kmw20045
  • Visitor
  • 2308 Views
  • 20 replies
  • 1 likes
  • Other
    Subscription
  • 2308 Views
  • 20 replies
  • 1 likes

Superuser Contribution how to unblock accounts that you blocked

I would like to know how to unlock someone's account if I no longer have their username and it does not appear when I search for it, I blocked it by accident now I don't know what to do

  • Visitor
  • I would like to know how to unlock someone's account if I no longer have their username and it does not appear when I search for it, I blocked it by accident now I don't know what to do
  • 1234f
  • Casual Listener
  • 31266 Views
  • 7 replies
  • 3 likes
  • Other
  • 31266 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • Plan Premium Country Portugal Device (iPhone 11, iMac, iPad) Operating System (lastest OS in all devices)   My Question or Issue For three days now, Spotify keeps adding a bunch of tra...
  • Not applicable
  • 7259 Views
  • 21 replies
  • 0 likes
  • Account
    Other
    Premium
  • 7259 Views
  • 21 replies
  • 0 likes

2 User ID's but only 1 email

Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family Country - USA Device - iPhone 14 (issue is with the phone) & MacBook Air Early 2015 (no issue with the MacBook) Operating SystemiPhone: 18.1.1Ma...

  • Casual Listener
  • Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family   Country - USA   Device - iPhone 14 (issue is with the phone) & MacBook Ai...
  • Maxim
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 182 Views
  • 3 replies
  • 0 likes

Superuser Contribution Zwrot

Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc.Nagroda Bezpłatna/PremiumKrajuPolskaUrządzeniatelefon iPhone XsSystem operacyjnyios 13 Moje pytanie lub problemCześć. Nie wiem, gdzie ...

  • Visitor
  • Żadna z poniższych informacji nie jest wymagana. Jednak im więcej zapewnisz, tym łatwiej będzie nam spróbować pomóc. Nagroda Bezpłatna/Premium Kraju Polska Urządzenia telefon iPhone Xs System...
  • pazio1698
  • Visitor
  • 13666 Views
  • 7 replies
  • 1 likes
  • Other
  • 13666 Views
  • 7 replies
  • 1 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 161497 Views
  • 133 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 161497 Views
  • 133 replies
  • 7 likes

Superuser Contribution Spotify Artist Page link does not work on Facebook.

I am having an issue trying to link my spotify artists page on my Facebook in the "websites and social links". When I add it, the button is clickable but on my phone it opens up Spotify and says error, have another go... and on PC/Mac it just opens u...

  • Regular
  • I am having an issue trying to link my spotify artists page on my Facebook in the "websites and social links". When I add it, the button is clickable but on my phone it opens up Spotify and says erro...
  • Naïs
  • Visitor
  • 4029 Views
  • 7 replies
  • 4 likes
  • Account
    Other
  • 4029 Views
  • 7 replies
  • 4 likes

I need change my e-mail for another e-mail previously used

I need change my account for another e-mail previously used in another Spotify account deleted, because I lost access to my old e-mail, and I want match my principal Spotify account to my principal E-mail, but Spotify sent a message "This e-mail was ...

  • Casual Listener
  • I need change my account for another e-mail previously used in another Spotify account deleted, because I lost access to my old e-mail, and I want match my principal Spotify account to my principal E...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
    Subscription
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long will it take for Spotify to update payment?

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking it so long?

  • Newbie
  • So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking ...
  • Harman31
  • Visitor
  • 2628 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2628 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not searchable / No one can find my account using search

PlanFreeCountryGermanyMy Question or IssueI have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at all, in fact it says "Couldn't find - Try searching again usin...

  • Casual Listener
  • Plan Free Country Germany My Question or Issue I have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at a...
  • CarolynMK
  • Casual Listener
  • 6695 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Other
  • 6695 Views
  • 7 replies
  • 0 likes

Superuser Contribution Email not linking to account

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have linked my email address to my Spotify account however it does not show it is linked and I cannot connect my account to third party services

  • Visitor
  • Plan Premium Country Romania Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have linked my email address to my Spotify account however it does not...
  • Vasil
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 159 Views
  • 1 replies
  • 0 likes

Payment Failed While Subscribing to Spotify Premium (3-Month Free Trial)

Plan:Free (attempting to upgrade to Premium)Country:Sri LankaDevice:Windows 11 PCOperating System:Windows 11My Question or Issue:I attempted to subscribe to Spotify Premium under the 3-month free trial offer, but my payment failed. I received the mes...

  • Casual Listener
  • Plan: Free (attempting to upgrade to Premium) Country: Sri Lanka Device: Windows 11 PC Operating System: Windows 11 My Question or Issue: I attempted to subscribe to Spotify Premium under th...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

You're out of offline devices

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy Note 20 UltraOperating System(Android 13) My Question or IssueYou're out of offline devices

  • Newbie
  • Plan Premium Country South Africa    Device Samsung Galaxy Note 20 Ultra Operating System (Android 13)   My Question or Issue You're out of offline devices  
  • fourh
  • Visitor
  • 150 Views
  • 2 replies
  • 0 likes
  • Other
  • 150 Views
  • 2 replies
  • 0 likes

Superuser Contribution What happens with my playlist, if I delete the account and .....

Hello togetheri want to close my premium account and create a new family account in one or two months when i move with my new family. So I don't want to keep the existing account (new address, new email etc.).How can I save my playlists so I can tran...

  • Casual Listener
  • Hello together i want to close my premium account and create a new family account in one or two months when i move with my new family. So I don't want to keep the existing account (new address, new ...
  • Dlamb831
  • Visitor
  • 11709 Views
  • 14 replies
  • 0 likes
  • Other
  • 11709 Views
  • 14 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Casual Listener
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • frisedel
  • Newbie
  • 37618 Views
  • 41 replies
  • 124 likes
  • Other
  • 37618 Views
  • 41 replies
  • 124 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

  • Casual Listener
  • Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...
  • Luan
  • Spotify Star
  • 448 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution Konto za które place jest na email [removed by Mod] chce zmienić ema

Konto za które place jest na email [removed by Mod] ja do niego nie mam dostępu.ktos mi go ukradł. Chcę zmienić nazwę e-mail na b[removed by Mod] ale piszecie że jest już używany. No może jest używany właśnie za ten chce płacić . Proszę więc zamknąć ...

  • Newbie
  • Konto za które place jest na email [removed by Mod] ja do niego nie mam dostępu.ktos mi go ukradł. Chcę zmienić nazwę e-mail na b[removed by Mod] ale piszecie że jest już używany. No może jest u...
  • Novy
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • Other
  • 163 Views
  • 1 replies
  • 0 likes