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Topics with Label: Premium

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 163040 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163040 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10967 Views
  • 6 replies
  • 11 likes
  • Security
  • 10967 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 512476 Views
  • 986 replies
  • 112 likes
  • Account
  • 512476 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125302 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125302 Views
  • 74 replies
  • 12 likes

I cannot connect to TV since changing my Firestick. Do not want to cancel premium subscription but.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 2 Views
  • 0 replies
  • 0 likes
  • Premium
  • 2 Views
  • 0 replies
  • 0 likes

Solved!! Spotify only able to access my Facebook's name and profile picture and not friendlist.

PlanPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the...

  • Regular
  • Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I added my Facebook a...
  • Cosy0o0
  • Casual Listener
  • 7139 Views
  • 17 replies
  • 1 likes
  • Account
    Premium
  • 7139 Views
  • 17 replies
  • 1 likes

Google Play points Premium

PlanI want to use it on 2 devices phone and tablet - PremiumCountryAustria (Europe)DeviceSamsung Galaxy S 22 Ultra and Tablet Galaxy S7 +Operating SystemAndroid My Question or IssueIve seen a announcement thats now able to pay premium with google pla...

  • Casual Listener
  • Plan I want to use it on 2 devices phone and tablet - Premium Country Austria (Europe) Device Samsung Galaxy S 22 Ultra  and Tablet Galaxy S7 + Operating System Android   My Q...
  • Mr4realbreal
  • Visitor
  • 1917 Views
  • 6 replies
  • 0 likes
  • Premium
  • 1917 Views
  • 6 replies
  • 0 likes

Can’t log in to my account with email provided

Plan PremiumCountry DeviceIPhone 11 My Question or IssueWhen I go to log into my account with my email it says the email is not attached to an account but when I go to create a new account with the same email it says that it IS attached to an account...

  • Newbie
  •   Plan  Premium Country   Device IPhone 11     My Question or Issue When I go to log into my account with my email it says the email is not attached to an account b...
  • Babyodaa
  • Music Fan
  • 101 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 101 Views
  • 1 replies
  • 0 likes

Premium Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Batch Searching greyed out songs

PlanPremium/Family PlanCountryCanadaDevicePCOperating SystemWindows 10My Question or IssueHow do I batch search, or force, spotify to find a whole bunch of songs? I have a playlist (~5000 songs) where a number of them are greyed out. Some are local f...

  • Casual Listener
  • Plan Premium/Family Plan Country Canada Device PC Operating System Windows 10 My Question or Issue How do I batch search, or force, spotify to find a whole bunch of songs?   I have a...
  • Marijn1
  • Newbie
  • 2222 Views
  • 7 replies
  • 0 likes
  • Other
    Premium
  • 2222 Views
  • 7 replies
  • 0 likes

Superuser Contribution Profile won't load on Android app, but loads fine on iPhone and PC apps

PlanPremium CountryUnited Kingdom DeviceGoogle Pixel 7 on Android 15 (mine), and other Android phones (friends') My Question or IssueFor maybe ~2-3 years now, I've had issues with sharing my profile to others and loading my profile on my phone.When I...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device Google Pixel 7 on Android 15 (mine), and other Android phones (friends')   My Question or Issue For maybe ~2-3 years now, I...
  • Yordan
  • Moderator
  • 229 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 229 Views
  • 3 replies
  • 1 likes

Solved!! Seriously SPOTIFY? A community forum is your attempt at customer service?!

Spotify is probably the best featured music streaming service vailable.Why will it fail in 2015, and 2016...?For one reason: customer service experience. Spotify offers a FAQ, and a Forum. That's it!? There's not a even a feature submission page, muc...

  • Casual Listener
  • Spotify is probably the best featured music streaming service vailable. Why will it fail in 2015, and 2016...? For one reason: customer service experience.    Spotify offers a FAQ...
  • Koltinb12
  • Casual Listener
  • 1629 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 1629 Views
  • 4 replies
  • 1 likes

Wife not receiving benefits of Duo Premium subscription

PlanDuo PremiumCountryUSADeviceSamsungOperating SystemAndroid My wife and I have shared a Duo Premium account for a few years. She doesn't receive ads during music, so it appears she has some premium features. However, she does not have access to aud...

  • Visitor
  • Plan Duo Premium Country USA Device Samsung Operating System Android   My wife and I have shared a Duo Premium account for a few years. She doesn't receive ads during music, so it a...
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

  • Newbie
  • Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...
  • Kaiiii_
  • Visitor
  • 3459 Views
  • 4 replies
  • 0 likes
  • Premium
  • 3459 Views
  • 4 replies
  • 0 likes

I can't access the Plan Manager account for my Premium Family Plan to update my payment information.

For the life of me I cannot get into my Plan Manager account for my premium family plan - instead it reroutes me to another account listed as a family member in said account. I have tried all my emails I usually use but can not get in. Help!

  • Visitor
  • For the life of me I cannot get into my Plan Manager account for my premium family plan - instead it reroutes me to another account listed as a family member in said account. I have tried all my e...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 98 Views
  • 1 replies
  • 0 likes

Can’t Access My Account

Hey there, I’m using the Spotify app, but I can’t see my email or password info in the account settings. I tried to log in on the website, but I don’t know the password. When I try to reset it using my username or email, it says:“This email address o...

  • Casual Listener
  • Hey there,   I’m using the Spotify app, but I can’t see my email or password info in the account settings.   I tried to log in on the website, but I don’t know the password. When I try ...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 154 Views
  • 3 replies
  • 0 likes

Change Country Doesn't Work

PlanFree (can't join Premium Duo)CountryAustraliaDeviceiPhone 13Operating SystemWindows 11 My Question or IssueMy spouse has a premium duo account in Australia. My spotify account was registered in the Philippines but I can't change the country, henc...

  • Newbie
  • Plan Free (can't join Premium Duo) Country Australia Device iPhone 13 Operating System Windows 11   My Question or Issue My spouse has a premium duo account in Australia. My spotify a...
  • Jose_M
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 67 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot download (Device limit Reached)

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...

  • Casual Listener
  • Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ? Plan Premium  Country Canada Device (IPhone 13 mini) O...
  • Marta27
  • Newbie
  • 60273 Views
  • 63 replies
  • 22 likes
  • Account
    Premium
  • 60273 Views
  • 63 replies
  • 22 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • Alie62
  • Visitor
  • 50057 Views
  • 36 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 50057 Views
  • 36 replies
  • 1 likes

Signing in with Facebook isn't an option??

My question or issue:I got a new phone and I have premium Spotify. I had signed up with my Facebook account. When I went to log back in with Facebook on my new phone, it says "Signing up with Facebook isn't available right now". Note that I am clicki...

  • Visitor
  • My question or issue: I got a new phone and I have premium Spotify. I had signed up with my Facebook account. When I went to log back in with Facebook on my new phone, it says "Signing up with F...
  • Billy-J
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 136 Views
  • 1 replies
  • 0 likes

Spotify for artist

Hello, My card is used on my personal Spotify account, and also on Spotify for artist. I recently got a new card it updated on my personal account but not on my Spotify for artist account. I had big issues with this and my last card, which fell on to...

  • Visitor
  • Hello,    My card is used on my personal Spotify account, and also on Spotify for artist. I recently got a new card it updated on my personal account but not on my Spotify for artist acco...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Swapping over to family plan

I have Spotify premium single, but have now been invited to the family plan as this makes sense money wise, I have joined the family plan using my existing account, doi need to cancel anything so I do not get charged for the single premium account ? ...

  • Regular
  • I have Spotify premium single, but have now been invited to the family plan as this makes sense money wise, I have joined the family plan using my existing account, do i need to cancel anything so I...
  • trapsteruk
  • Regular
  • 145 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 145 Views
  • 2 replies
  • 0 likes

Premium Individual: how to use same account for second device?

Hi,since a while I'm using my Premium Individual account with two devices (tablet at home and smartphone). I never used them at the same time, but I was always able to login with the same account on both devices.However, i now have the following effe...

  • Visitor
  • Hi, since a while I'm using my Premium Individual account with two devices (tablet at home and smartphone). I never used them at the same time, but I was always able to login with the same account o...
  • Anyk17
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 128 Views
  • 1 replies
  • 0 likes

Free account is added to family premium,but it is not free of commercials and still indicating free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 113 Views
  • 1 replies
  • 0 likes