Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Unlimited

Labels

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 163041 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 163041 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 10967 Views
  • 6 replies
  • 11 likes
  • Security
  • 10967 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 512478 Views
  • 986 replies
  • 112 likes
  • Account
  • 512478 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125302 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125302 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • Alie62
  • Visitor
  • 50057 Views
  • 36 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 50057 Views
  • 36 replies
  • 1 likes

Sombody has stolen my account

Plan Premium Country Turkey Device Macbook Operating System (MacOS) My Question or Issue Yesterday everything was going on without problems, but today, when I have tried to login to my account I saw that all my devices being logged off from my accoun...

  • Visitor
  • Plan Premium Country Turkey Device Macbook Operating System (MacOS)   My Question or Issue Yesterday everything was going on without problems, but today, when I have tried to...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 165797 Views
  • 134 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 165797 Views
  • 134 replies
  • 7 likes

Solved!! Can you edit song/album names once they're in your library?

Hey All! I'm looking to switch to Spotify from the absolutely GODAWFUL Google Play Music. Only thing that's keeping me with GPM is that editing metadata is super easy, can this be done on Spotify once you've got a song/album in your library? Can it b...

  • Visitor
  • Hey All!   I'm looking to switch to Spotify from the absolutely GODAWFUL Google Play Music. Only thing that's keeping me with GPM is that editing metadata is super easy, can this be done on Sp...
  • Not applicable
  • 2093 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 2093 Views
  • 2 replies
  • 0 likes

Spotify took my money but I don't get Premium

I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money! I was paying for both (but individually) the promotion of Spotify Premium for...

  • Regular
  • I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money!   I was paying for ...
  • Mathur
  • Casual Listener
  • 2103 Views
  • 18 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 2103 Views
  • 18 replies
  • 0 likes

Premium

PlanPremiumCountryUSADeviceIPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a 3 month premium gift card at target and every time I put the code in it says that it’s invalid or not activated.

  • Visitor
  • Plan Premium Country USA Device IPhone 13  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought a 3 month premium gift card at target...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 215 Views
  • 1 replies
  • 0 likes

Max Limit of Possible Jam Session Users

PlanPremium My Question or IssueI am considering hosting a Jam Session and it is a need to logistically understand if Spotify can cut it or if working with a different platform is better. I have searched the web and there are mainly articles from 202...

  • Casual Listener
  • Plan Premium   My Question or Issue I am considering hosting a Jam Session and it is a need to logistically understand if Spotify can cut it or if working with a different platform is better...
  • Maxim
  • Spotify Star
  • 1511 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Unlimited
  • 1511 Views
  • 5 replies
  • 1 likes

ILLEGAL BILLING PRACTICE

Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date. Hulu and Netflix both try this to so watch them and report it EVERY TIME. The illicit action by Spotify occurs w...

  • Music Fan
  • Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date.  Hulu and Netflix both try this to so watch them and rep...
  • Angeleyes70
  • Newbie
  • 1069 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1069 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Newbie
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • Elena
  • Moderator
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me acreditan Spotify premium familiar

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...

  • Newbie
  • Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasa...
  • Nakiri
  • Visitor
  • 797 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 797 Views
  • 2 replies
  • 0 likes

Solved!! Cannot create an account for my 9 year old daughter

I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her? PlanPremiumCountryNetherlands IoS MacBook

  • Casual Listener
  • I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her?   Plan Premium Co...
  • Maxim
  • Spotify Star
  • 474 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 474 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jaką kartę do płacenia za premium [PL]

Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me. Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spotify Premium? Mam Alior Bank MasterCard i odrzuca mi kartę. W...

  • Newbie
  • Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me.   Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spot...
  • Piorun69
  • Visitor
  • 709 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 709 Views
  • 2 replies
  • 0 likes

CREDIT CARD FRAUD

I was going through my bank statements and I noticed that Spotify has been charging me a monthly fee of $9.99, presumably for the Premium account, which I have NEVER ever authorized. I have no idea how they got a hold of my card number. Don't even te...

  • Regular
  • I was going through my bank statements and I noticed that Spotify has been charging me a monthly fee of $9.99, presumably for the Premium account, which I have NEVER ever authorized. I have no idea h...
  • lineary
  • Casual Listener
  • 1680 Views
  • 16 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1680 Views
  • 16 replies
  • 1 likes

Number of streams per IP address counted

How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer

  • Casual Listener
  • How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer 🙏
  • Prague
  • Community Legend
  • 2464 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 2464 Views
  • 1 replies
  • 1 likes

Streaming cap of 300 per Day

Is it true that there's a streaming Cap of 300 streams per day/ account and if somebody makes more than 300 streams he can still listen, but the artist won't get paid for that streams? Ive asked ChatGPT because I've wondered why the streams from my f...

  • Regular
  • Is it true that there's a streaming Cap of 300 streams per day/ account and if somebody makes more than 300 streams he can still listen, but the artist won't get paid for that streams?    ...
  • Billy-J
  • Spotify Star
  • 9305 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Unlimited
  • 9305 Views
  • 1 replies
  • 1 likes

Solved!! DO YOU LOVE SPOTIFY...!??

Let me know if you love spotify...Don't forget to leave kudos.Thanks.

  • Roadie
  • Let me know if you love spotify... Don't forget to leave kudos. Thanks.
  • Valerooski
  • Regular
  • 971 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Unlimited
  • 971 Views
  • 6 replies
  • 0 likes

Solved!! Redeeming Giftcard with student plan

Hi, I have Spotify Premium and pay $5 a month for it because I am a student. Recently I recieved a $30 Spotify giftcard and redeemed it to my Premium account. However, instead of giving me 6 months of Premium (at $5 a month), it only gave me 3 months...

  • Newbie
  • Hi, I have Spotify Premium and pay $5 a month for it because I am a student.  Recently I recieved a $30 Spotify giftcard and redeemed it to my Premium account.  However, instead of giving m...
  • KenshinHayabusa
  • Newbie
  • 3999 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 3999 Views
  • 3 replies
  • 0 likes

Recommended songs for you

I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to love just because it automatically plays it whenev...

  • Casual Listener
  • I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to...
  • Luan
  • Spotify Star
  • 490 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Subscription
    Unlimited
  • 490 Views
  • 1 replies
  • 1 likes

Problème premium Bouygues suite changement de telephone

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

  • Newbie
  • Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....
  • dbroc
  • Casual Listener
  • 585 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Unlimited
  • 585 Views
  • 4 replies
  • 0 likes

Double charged after switching to duo.

  I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bleep**?

B7AF281B-9BD2-47E0-A6C2-1CDABAF6D55E.png 48C14E1B-D7D2-4465-966B-6FC67DD6F8F7.png
  • Casual Listener
  •     I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bl...
  • Maxim
  • Spotify Star
  • 786 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 786 Views
  • 5 replies
  • 0 likes