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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30356 Views
  • 60 replies
  • 25 likes
  • 30356 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871490 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871490 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24967 Views
  • 3 replies
  • 0 likes
  • 24967 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app on the Galaxy Watch 4 keeps deleting and redownloading all my offline songs

Plan PremiumCountry UK DeviceGalaxy Watch 4Operating SystemWear OS My Question or Issue Over the last few days the Spotify app keeps on clearing my playlists of all its downloaded offline tracks. I then have to redownload all over again only for the ...

  • Regular
  • ...roblem still persists. It has basically become unusable in offline mode.    It has to be said that Spotify can be very buggy on the Galaxy watch which is disappointing and at times f...
  • Shagwuf
  • Visitor
  • 1188 Views
  • 6 replies
  • 2 likes
  • bug
    Galaxy Watch
    Redownloading songs
    Wear OS
  • 1188 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution 15sec skip forward / backwards buttons gone from Android Auto with June 29 Update

PlanPremiumCountryAustralia DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo. Android Auto in VW My Question or IssueWith the most recent update to Spotify on the Android platform, the buttons that allow 15sec skip forwards & skip backwards h...

  • Casual Listener
  • Plan Premium Country Australia   Device Samsung Galaxy S7 Edge Operating System Android Oreo.   Android Auto in VW    My Question or Issue With the most recent update ...
  • ahmednuman10
  • Newbie
  • 8487 Views
  • 6 replies
  • 1 likes
  • 15sec
    Android
    android auto
    bug
    playback
    podcast
    skip backwards
    skip forward
  • 8487 Views
  • 6 replies
  • 1 likes

Superuser Contribution Bug: Playing from Search text is replacing spaces with + symbols

PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...

  • Regular
  • Plan Premium Country Uk   Device Samsung Galaxy A325G Operating System Android latest    My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...
  • primalcharlie
  • Regular
  • 164 Views
  • 2 replies
  • 0 likes
  • bug
    Search
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Possible injection vulnerability

See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view. PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S10 Operating System(Android 12)

  • Casual Listener
  • See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view.   Plan Premium   Country United King...
  • magma4
  • Casual Listener
  • 95 Views
  • 2 replies
  • 0 likes
  • Android
    bug
    vulnerability
  • 95 Views
  • 2 replies
  • 0 likes

[Bug] Scrolling trigger in podcast page

PlanPremiumCountryFranceVersion8.8.88.397DeviceAndroid Pixel 4aOperating SystemAndroid 13 My Question or IssueFor a few weeks now I had trouble scrolling Podcast episode list page. This morning I investigated a little bit more and realized that there...

  • Newbie
  • Plan Premium Country France Version 8.8.88.397 Device Android Pixel 4a Operating System Android 13   My Question or Issue For a few weeks now I had trouble scrolling Podcast episode ...
  • 218 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    Bug Scrolling
    phone
    pixel 4a
    podcast
    Podcast Episodes
    Scrolling
    Scrolling bug
  • 218 Views
  • 0 replies
  • 0 likes

Headset Play/Pause/Skip - Forward/Backward NOT WORKING

PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...

  • Casual Listener
  • ...ime. Mening: Log out, login, skip one song (or pause/play), couple of seconds later the app crashes....     Searching the forum just shows me that this is a repeating bug, please make it a...
  • Azazel2205
  • Casual Listener
  • 7979 Views
  • 5 replies
  • 2 likes
  • Android
    backward
    bluetooth
    bug
    control
    Forward
    headset
    media
    media control
    media keys
    pause
    Play
    repeating
    skip
  • 7979 Views
  • 5 replies
  • 2 likes

Superuser Contribution AAOS: When fastforward a podcast I can tap the non-visible progress bar

PlanPremiumCountrySwedenDevicePolestar 2Operating SystemAAOS My Question or IssueWhen I use the +10/-10 second buttons the touches can reach the not-visible progress bar which is hidden behind the +/-10 seconds gui element. Either if I repeatedly fas...

  • Newbie
  • Plan Premium Country Sweden Device Polestar 2 Operating System AAOS   My Question or Issue When I use the +10/-10 second buttons the touches can reach the not-visible progress bar whic...
  • Vasil
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • AAOS
    bug
  • 98 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Bug] Can't Remove Song from Playlist

PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...

  • Casual Listener
  • ...ut not the song's position in the playlist.   This has been working fine up until the latest version (08/22/2023) so I suspect it's an unintended bug.
  • Servinjesus1
  • Casual Listener
  • 540 Views
  • 2 replies
  • 0 likes
  • Android
    bug
  • 540 Views
  • 2 replies
  • 0 likes

Superuser Contribution Albums only display tracks up to 500, seeking is extremely slow

https://open.spotify.com/album/12ITA9gL54QeKwshpS7QPG?si=dVPoXgpZRI686ol3bKMqzgPlan PremiumCountry Germany Device OnePlus 6, Lenovo tab4 8 plusOperating System Android 9 & 8 Besides of listening to music I also do enjoy listening to audio books on Sp...

  • Casual Listener
  • ...nd the album itself is already completely downloaded for offline use.   This bug is really annoying.    
  • Impatient-Emu
  • Newbie
  • 4165 Views
  • 9 replies
  • 2 likes
  • Android
    bug
    bugreport
  • 4165 Views
  • 9 replies
  • 2 likes

Superuser Contribution Local file track not playing with recommendations activated

On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -> go back to the "liked tracks" playlist -> activate the smart play...

  • Newbie
  • On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -&g...
  • AlejaR
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • bug
    local files
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android tablet bugged state showing both free and premium plans

PlanFreeCountryUnited KingdomDeviceTesco Hudl 2Operating SystemAndroid 5.1 My Question or IssueThe Spotify app on my android tablet has somehow confused itself into half thinking that I have a premium plan. I wouldn't complain, except this is causing...

  • Casual Listener
  • Plan Free Country United Kingdom Device Tesco Hudl 2 Operating System Android 5.1   My Question or Issue The Spotify app on my android tablet has somehow confused itself into half thin...
  • Joan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Android
    bug
    unusable
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque no se actualiza Nuevos lanzamientos y albumes

Estas semanas me e dado cuenta que no se actualiza esa categoría que muestra los nuevos lanzamientos y álbumes nuevos que van agregando. Ya que en el spotify de un compañero si se le actualiza en el mio no. Ya e intentado desinstalarlo y volverlo a i...

  • Regular
  • Estas semanas me e dado cuenta que no se actualiza esa categoría que muestra los nuevos lanzamientos y álbumes nuevos que van agregando. Ya que en el spotify de un compañero si se le actualiza en el ...
  • gaboyx
  • Visitor
  • 1922 Views
  • 14 replies
  • 0 likes
  • bug
    NEW ALBUMS
    Nuevos lanzamientos
    problem
  • 1922 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App loads forever on Android 12

PlanPremiumCountryNetherlands / SwitzerlandDeviceSamsung Galaxy S21 5G / SM-G991B/DSOperating SystemAndroid 12 / One UI 4.0 My Question or IssueIn short: Spotify app isn't usable on this device. Since approx. 1 week I'm not able to search or play son...

  • Regular
  • ...sable on this device. Since approx. 1 week I'm not able to search or play songs. App opens and don't crash but searchs / loads forever.   Bug is documented here: https://youtu.be/87O5uQqkTUI &n...
  • PPG15
  • Casual Listener
  • 6774 Views
  • 37 replies
  • 1 likes
  • Android 12
    bug
  • 6774 Views
  • 37 replies
  • 1 likes

Solved!!Superuser Contribution Overlapping buttons in the player.

PlanPremiumCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 13 My Question or IssueOn the latest update there is an overlapping button on the topbar in the player; the play and options button. Steps to reproduceThe issue is most visible on ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Fairphone 4 Operating System Android 13   My Question or Issue On the latest update there is an overlapping button on the topbar in the player; ...
  • faultym
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • bug
    player
    UI
  • 229 Views
  • 2 replies
  • 0 likes

Switching Playback When Using App on Connected Device

PlanPremiumCountryUnited StatesDeviceGalaxy S21, Galaxy Tab S8Operating SystemAndroid 13 My Question or IssueOn Samsung Galaxy devices (my phone and tablet), your earbuds have the ability to switch back and forth between devices depending on what med...

  • Casual Listener
  • Plan Premium Country United States Device Galaxy S21, Galaxy Tab S8 Operating System Android 13   My Question or Issue On Samsung Galaxy devices (my phone and tablet), your earbuds hav...
  • 510 Views
  • 0 replies
  • 0 likes
  • bluetooth
    bug
    connected devices
    samsung galaxy
  • 510 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crossfade activates even when playing sequential tracks in an album

PlanPremium FamilyCountryUnited StatesDeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 13App Version8.7.90.544 My Question or IssueWhen I play an album sequentially (shuffle is off) with crossfade activated, the crossfade activates regardless...

  • Casual Listener
  • Plan Premium Family Country United States Device Samsung Galaxy Note20 Ultra Operating System Android 13 App Version 8.7.90.544   My Question or Issue When I play an album sequential...
  • Bigg_Bill7
  • Regular
  • 1255 Views
  • 10 replies
  • 4 likes
  • Android 13
    bug
    Crossfade
    iOS
    ipados
    playback
    Samsung
    sequential tracks
  • 1255 Views
  • 10 replies
  • 4 likes

Superuser Contribution Shuffle a large Playlist does not work

Plan: PremiumCountry: CH (Switzerland)Device: Pixel 6 ProOperating System: Android 13Spotify version: 8.7.74.443Playlist Time: 112h 29mShuffle mode: Random Shuffle (old) I've noticed for some time that the shuffle function no longer works.The same so...

  • Newbie
  • Plan: Premium Country: CH (Switzerland) Device: Pixel 6 Pro Operating System: Android 13 Spotify version: 8.7.74.443 Playlist Time: 112h 29m Shuffle mode: Random Shuffle (old)   I'v...
  • Eni
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • bug
    Shuffle Function
    Shuffle not working
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution playbar above the name of the song - UI bug in Android TV app

PlanPremiumCountryBrazilDeviceTCL S6500 40inch Operating SystemAndroid TV 9.0 The UI of the app is bugged, with the playbar appering above the name of the song. example in the attached image. This bug is already in the app for a lot of time, at least...

  • Casual Listener
  • Plan Premium Country Brazil Device TCL S6500 40inch  Operating System Android TV 9.0   The UI of the app is bugged, with the playbar appering above the name of the song. example i...
  • Jeremy
  • Spotify Legend
  • 413 Views
  • 5 replies
  • 0 likes
  • Android TV
    bug
    bug android
    UI Bug
  • 413 Views
  • 5 replies
  • 0 likes

Superuser Contribution Google assistance is playing the wrong John Mayer songs... sort of

PlanPremiumCountrySweden My Question or IssueI've said it before and I say it again. This forum really needs more categories. Placing it in the developer forum as it seems like something a developer would want to take a look at. It really isn't a pro...

  • Roadie
  • ...oticed this with other albums I would really like to know that as well. Mostly curious about this strange bug. Tried it with a couple of other John Mayer albums but they seemed to work.   OBS: V...
  • Frag
  • Roadie
  • 469 Views
  • 5 replies
  • 0 likes
  • bug
    John Mayer
  • 469 Views
  • 5 replies
  • 0 likes

Superuser Contribution bugs again

None of the below information is rired. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryHong Kong DeviceAndroidOperating SystemAndroid 12 My Question or Issuehey spotify so i update the app and this happen...

  • Casual Listener
  • None of the below information is rired. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Hong Kong   Device Android Operating System Andr...
  • Jeremy
  • Spotify Legend
  • 1471 Views
  • 2 replies
  • 0 likes
  • bug
  • 1471 Views
  • 2 replies
  • 0 likes