İpad canvas wont working

[acinardemr]

Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix

[Yordan]

Hey there @acinardemr, 

Welcome to the Community!

Could you confirm that Data Saver is OFF both in the app's and your device's settings? If you haven't already, try logging out and signing back in to your account twice in a row - this triggers an internal refresh of the app. It's also worth performing a clean reinstall of the app to make sure you're running the latest version of Spotify. 

Note that not all songs on Spotify have a Canvas. The feature is also available in select markets, so if you're not seeing it in the app's Settings > Playback it might not be available to you at this time. We're continuously looking for opportunities to expand it to more regions though, and we recommend keeping your app up-to-date to ensure you get the feature once it becomes available. You can also vote and subscribe to this idea to receive any updates on the topic.

Cheers.

[acinardemr]

Hello thank you for your help but it doesn't work despite all the suggestions you suggested me to make canvas. Although the canvas feature is available in my region, it does not work even though the application is up to date and the canvas feature is on.

[Susan_GP]

Hi there @acinardemr,

Thanks for your reply and for trying out our recommendations.

Just to check, does Canvas work with your account on different devices? You could try logging in from a mobile device. Additionally, try logging in with a different account on your iPad and check if Canvas works. This will help us know if it's device or account-related.

On another note, did the option work before?

We'll keep an eye out for your reply.

[acinardemr]

Hello, first of all, thank you for trying to help me. Secondly, canvas works on my phone, there is no problem, but when I log in with another Spotify account on my iPad, canvas does not work again. Finally, canvas never worked on my device.

[Eni · Accepted solution]

Hey @acinardemr, 

Thanks for getting back to us. 

We can confirm that this feature is only available on mobile devices at the moment. 

We appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team, as we always strive to improve your experience.

Hope this clears things up. If you need a hand with anything else, the Community is here for you. 

[Mahatma_Hopeful]

When will iPad get this capability?

[Susan_GP]

Hi there @Mahatma_Hopeful,

Thanks for your reply in this thread. We don't have any info about the availability of the Canvas feature on desktops or tablets. Right now, it's only available on mobile devices. 

Now, it seems other users feel the same way, and an idea to add the feature to the desktop app and tablets has already been suggested here - feel free to add your vote to it!

The Idea Exchange is a great way for us to see what our users are interested in and how many people like a certain idea. Check out this FAQ to learn more about it. 

Cheers!

[vertexium]

Plan

Premium

Country

US (California)

Device

iPad Gen 9 

Operating System

iPadOS (latest)

My Question or Issue

I can't see Spotify Canvas on now playing. I have the setting and it's turned on too. It will just show me album art. I've tried several tracks and artists who are supposed to have it on.

[#10]

At first the canvas option was working fine on my ipad but on for a few months it suddenly stopped working