I'm a premium user. But I still get ads?

[#1]

I am a confirmed premium user but I'm still getting ads.

[Dward759]

Hey…

I have a premium account and still get ads on my iPhone. I only use Spotify on my phone. The phone app states I’m using Spotify free…but online Ive verified im a premium user. I’ve logged off, turned my phone off/on and logged in multiple times without success. Any suggestions??

[Corri]

If I am paying for premium, why am I getting commercials

[tma1992]

Hiya - my husband is having the same problem with audio ads after every 3 songs. He received confirmation and his profile is up to date as a premium family member 

[txanimals]

I am a Premium member of a Duo account. My partner does not get ads, but every time I select music for the first time every day I immediately get the audio & video ads that I used to get on the free account. Today I am getting an ad for a movie that on Peacock. I have checked my account on the computer and confirmed I am a Premium member. I have deleted and reinstalled the app, and I have shut down my phone and turned it back on. If I log into my account on the computer and select music, I do not get ads. It sounds like a lot of other people are having a similar problem. What is the fix?

[Bruce0152]

I get ads only on music

[trilliance]

Getting rid of ads was the main reason I decided to try Premium.  I'll be using a different service.

[mik3123]

I have been trying to figure out how to make Spotify add free but the commercials keep playing. I’m probably paying for 2 or three accounts now

[MarcoMtz1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I did subscribe for Family Premium, but still I'm hearing advertisement

[#10]

I had paid for premium and I'm still getting commercials why

[#11]

I don’t want adds

[Rmbdawun]

Same thing. Ads play while listening to playlist. 

[#13]

paying for premium but not getting that service.I am getting ads

[trilliance]

wonder why so many people saying this.  and how many don't and just unsub.

[angelberardi]

I am a confirmed premium user but I'm still getting ads.I have a Premiu Family acct and I am constant getting adds between podcast  and music

Can you please advise?

Thanks

Angel

[Toni57]

Getting ads in my music I haven’t listened to any podcast 

[Toni57]

I upgraded to premium and still getting basic ?? 

[Rmbdawun]

Support said uninstall and reinstall, but I’m still getting ads when listening to me playlist. 

[Dimart]

Hi, i am still getting ads in premium

i am using spotify for bedtime stories for my child and all of a suden an ad is playing and waking my child up 😱

other features seem to work though

[Geckiedo]

This is clearly a long con, seems like they enabling it for revenue and then simply disabling it when people complain. There is no way that this has been an issue since 2022. 

I have this problem as well as if it doesnt end I'll simply end my sub and recommend the same to all my contacts. 

There is no way they haven't found a solution if they've been receiving complaints for 2 years.... 

[#21]

Como resolver essa situação? Não tem como se comunicar com vcs