Not working premium giftcard

[user-removed]

My gift card isn’t working may I know what was wrong with this order id.

[MateusM]

Hi there! I'm sorry to hear that this happened to you.

Can you make sure you've entered the correct characters of your Gift Card? After 4 attempts, you'll get an error message, if you do, you can try again after 24 hours. You can read more about this here. 

Additionally, does your account's country or region match where the gift card was purchased?

Looking out to your reply. Have a great day!

/Mateus 

[#3]

I purchased at gift card on the 22 and the cashier activated it. I tried to add it on my account twice and it wasn't working. What can I do?