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Hi,
I have an iPhone 5 with iOS 8.02 and latest release of Spotify installed. Since the upgrade, my available offline music does not show up in OFFLINE MODE under Albums or Artists. I see everything in Songs but the Albums screen just shows the loading screen and under Artists everything is blank.
This is obviously extremely annoying as I don't want to cycle through a gigantic list of songs.
I've tried everything including login/logout, re-installing the app (which also made me have to re-download all the offline songs which took a solid 30 minutes). Also, these issues are all nullified when I'm connected, but the second I go back to offline Albums and Artists disappear again.
Very frustrating as this was never an issue prior to the new release.
Thanks,
B.
I have cancelled my subsciption. In just a couple of months of being a premium subscriber, I have encountered a staggering number of technical issues. Just need to get this months fee refunded now.
Really??? I installed the new updated, quit the app, restarted my phone and I'm still having the same issue.
This problem has not been fixed as far as I can see.
I've attached a screenshot of what I get when I try to access offline albums when on the London Underground (truly offline).
The Spotify app tries to connect & goes no further.
That feature alone was worth the £120 a year, so come on guys, this issue needs a proper bug fix asap.
Same problem here... I Think is time to cancel premium. =S
Can confirm I am seeing this on iOS (8) too.
Quite frustrating as couldn't listen to any offline playlists on a flight recently.
I face exactly the same issue.
these 3 dots blinking.
I can not accept this disruption as I am paying the premium fee uniquely to be able to listen to music offline.
Good news fscarpin - thanks for posting that update. I have been struggling with the help desk who seem to be very badly managed.
Now I will just sit tight and await the fix.
Me having that problem too.
Very frustrating.
Go online and offline again brings the albums back.
But they diappear again within a day or so.
I hate playlists, want to play albums
I am so close to cancelling premium. I almost exclusively listen to albums and pay for premium for offline use. I bought a 128GB phone with the purpose of filling the majority of it with all kinds of albums I am remotely interested in, but nope! Now of them show up when I need them to.
128 GB Awesome And then you install a spotify update and all offline files have disappeared.
Hours of downloading again, what a waste of internet bandwith.
Do not update spotify, if you do not have a high bandwith internet available.
Im still getting this issue... how can they have this sort of service.. its A JOKE!
I'm having the same problem too! Let's hope they fix it!
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