Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey there @hughbob92,
Thanks for posting in the Community and welcome.
In this case, we'd suggest you turn on the Background App Refresh feature for Spotify. To do it, go to the settings of the device, and locate Spotify. Open the settings for the app and make sure the Background App Refresh is toggled on there.
If the above doesn't do the trick, then we'd like to gather some additional info. Please send us:
Keep us in the loop!
I logged out and tried another friends account as you suggested. The issue disappeared completely. I listened for over an hour. I then logged back into my account, and the issue immediately resurfaced. So it seems to be tied to my Spotify account specifically.
Hey there @hughbob92,
Thanks for keeping us in the loop!
It's possible this behavior is linked to your account, as you mentioned. In that sense, we'd like to check, does this happen when you open your account on a different mobile device? You can ask for the mobile device of a relative or a friend to open your account there and check. That way we can better isolate this behavior.
If this behavior is not present on a different mobile device, then please send us what we mentioned above:
We'll be on the lookout.
Yes the above did not work.
IOS Version 17.6.1
Model Name: Iphone 14 Pro
Spotify Version: 8.9.76.516
This happens regardless of what I am playing when I am online. However, I just tried going into offline mode and playing something I had downloaded. There were no issues there.
I am having the same issue
Hey folks,
Thanks for your reply and for the info shared.
@hughbob92, since you mentioned a different account is working as expected on your mobile device, we'd like to gather additional information about your account. Just to confirm, have you saved more than 10,000 songs on your playlists and Liked Songs? If yes, it'd be important for us to add some insights.
Keep in mind there's a limit of 10,000 songs that you can save in both your playlists and Liked Songs. Having this limit can ensure the proper functioning of the app. When passing it, it's expected to experience issues as this is one of the limitations. Remember this also would mean you device using more resources to functioning properly.
We'd suggest creating a new account and, if you'd like, you can transfer your library there by following these steps, but always remember what we mentioned above.
@jordanseery, we'd suggest you turn on the Background App Refresh feature for Spotify as we mentioned above.
If the above doesn't do the trick, then we'd like to gather some additional info. Please send us:
Keep us in the loop!
Been having the same issue with carplay and using a bluetooth speaker. Also seems to make my battery on my phone get warm. Hopefully this can be resolved ASAP
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…