Volume buttons on device don't work when casting

[PeterPan58]

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume.

This is not an iOS or apple issue:

My non working version of Spotify is 8.9.16.556 and just today updated to 8.9.18.xx which has the same bug.

On another iPhone a WORKING version of Spotify is 8.9.14.526

The latter works perfectly fine. It is not a iOS problem but a Spotify bug!

Both iPhones run iOS 17.3.1

If this is not being actively solved by Spotify I'm sorry to say I will cancel my subscription and change to Tidal. This is a CORE functionality.

[Mark291162]

This is dismal - this started over 6 months ago.!  
I love it when a Helpdesk closes a problem as “solved” when the answer is we can’t do anything.  Impressive customer service Spotify - a great way to satisfy and retain your customers.. 

[PeterPan58]

I just marked it as "not the solution". Reason being: it's not!

[-Karma-]

Problem is back. Volume buttons are rarely working now. Have to disconnect from Google nest speaker and reconnect because the volume buttons fail to work again…

[idh]

Hi folks

I can see quite a few people are saying this has stopped working for them.

Mine is still okay, but it's glitchy - it's basically how it was before it fully broke. 

Try this (appreciate not ideal!):  When you notice it's stopped working, restart the Spotify app and open it. Watch the screen to see what happens. On mine, I briefly see the volume and device pop up in the middle of the screen. This means to me that Spotify has acquired control of the device. It seems that when Spotify opens it scans the local network to acquire control of the device that is currently playing a Spotify stream. I believe it is this acquisition of control that it is loosing and hence why volume control stops working.

I don't know if this is what's happening but this has pretty much been like this for years with my set up with Bose systems connected to my local wifi network.

However, just to note, what I have previously commented on above, it did stop working completely - as we discussed above - for a while no matter what I did, and then the app got updated and it worked again. I just have this loss of control problem that I had prior to complete break.

cheers

[Beeeble]

I’m still finding that maybe 1 out of every 10 times that I connect to my speakers I can actually control the volume with my phone’s volume controls. The rest of the time I can’t though. 

[wech7]

I have this bug too. 
Can’t we downgrade a Spotify Version without this bug???

[Rizzx]

Stopped working again! Spotify will you fix this asap? I will cancel subscription if you don’t 

[Rizzx]

Partially working. Hit or miss. Not acceptable

[blackrook2132]

I also have this issue and it is truly disappointing that spotify offers no solution or promise to fix this. It is a core functionality of the app and is making me reconsider my spotify subscription that I've had for over 10 years now, what a way to lose loyal costumers.

[RoHS4U]

This seems to have finally been fixed. At least it’s working in Spotify 8.9.50.491. 

I noticed in the past when everything worked, I would see a little airplay pop up when I opened the app that would show our Sonos. When it was broken that had stopped appearing. 

Suddenly that little pop up is back again and I’m able to properly control the volume with my phone buttons or watch crown. Yay. 

[themusicideasman]

Still not fixed. Driving me nuts. 

[sambsnyder]

Plan

Premium

Country

USA

Device

Windows 11

My Question or Issue

Adjusting the in Application volume slider changes the volume mixer slider in windows 11 making it basically impossible to control the volume level in application. Fix this please. 

[misterdakapo]

Have the same problem since about half a year or even longer. Worked fine for years until then on my iPhone.

[Rowlet_guru]

So when I want to decrease the music volume so I can play and hear music at the same time I can't that's because Spotify made it so the volume of music is the Media volume I didn't had this issue on my old phone but only on this new one

[mboon]

This sucks. Can’t use it like this. It’s broken. Been on Spotify since year one - goodbye.

[spacemancw]

This is not a good answer. Now I need 2 apps to listen and then control volume. Why the **bleep** did it need to be changed from what was working and what millions of people were doing. So unbelievably stupid

[LJ_HB]

Still not working. Spotify app up to date, IOS up to date and Sonos speaker. 

Here is my functional workaround: do NOT use the connected Speaker functionality from within the Spotify app but rather the IOS AirPlay functionality (if your speaker is enabled).

1) Play a song on your iPhone in the app

2) Slide down from the top to show the IOS Control Center

3) Tap the AirPlay casting icon

4) Select your speaker

5) You now have hardware volume control, via the physical buttons. 

This is not ideal but it gives you control and you can still use the Spotify app to change songs. 

@Spotify: Shame on you for not fixing this basic functionality for so many month. 

[darichter]

I have the same problem. It's really annoying. Please fix this issue!

[roycomputer]

Just updated to 8.9.62 and it’s still working for me after they fixed it in version 8.9.44

[k0rt3x]

Same problem here.

Guys, this sucks