Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Whats up with the new home screen being random playlist? Its really bad, can I change it back?
Home screen now back to normal (i.e. something actually usable) which is a relief.
Does anyone from Spotify actually monitor this thread?
If so, put the CX manager on here so they can let us know if they conducted any user research prior to the rollout of this 'enhancement' to paying customers.
I 100% agree.
Having cancelled my Family Subscription and then watched my App immediately revert back to the old, usable one I am loathe to even consider renewing my subscription until someone from Spotify explains what has happened and makes assurances it will not happen again.
And apologises for treating paying customers with such arrogance.
Totally agree with everything being said here. My home screen changed to this new format a few weeks ago and I hated it. It finally changed back (and I was so happy), but now it's once again in the UI screen. I loved the old home screen because it was super convenient by listing my recently played, but also allowed me to actually explore new things by showing why they were being recommended. Now it's just a totally random list of albums, playlists, and podcasts, and I have no idea what is what, or why it's on my homescreen. Please just switch it back. I'm all for thoughtful improvements and making this app better, but this is a huge step in the wrong direction.
Yesterday, Feb 7, 2023, i got the new homepage ui rolled out on my iOS device. This large cards waterfall design bothers me a lot, and it's way much lower efficiency than the older UI. Now, i can only see one suggestion playlist on whole page , while the older design assembles similar playlists by different topics in rows. Much more unfortunate, i cannot even find daily mix and release radar playlists, and even recently played playlists is disappearing on the homepage. That's such a great pity. I don't think this latest new UI redesign is a pleasing attempt .
Plan
Premium
Country
UK
Device
iPhone XS
Operating System
iOS
My Question or Issue
How can I disable the big video tiles? They seem to dominate my home screen today. What's the point of one big video per playlist per screen? This isn't TikTok.
it just changed to the terrible beta home screen again, except this time the tiles are even bigger. Spotify, please, LET ME OPT OUT OF YOUR AWFUL BETA TESTS
I don't understand why there isn't an opt in/out option. And why they perform these experiments on paying customers is beyond me...
This is the worst user interface I have seen so far. Quitting Spotify gets closer and closer.
Why has the app changed, I was not made aware of the latest changes, I can’t see my recent play list or other features, I’m not impressed with the latest changes, not user friendly, I’m changing to Apple Music, I’m a premium member and these latest changes are pathetic
It’s back for me as well. I thought Spotify had stopped this! I only resubscribed once they’d returned the screen to normal. Do I have to cancel again to get back to the regular screen?
This is not TikTok - we don’t need a video taking up the whole screen or even larger tiles. Really poor treatment of loyal paying customers who clearly voted against a change like this last year.
It’s like this for me as well. I thought Spotify had stopped this considering the failed trial last year of a similar layout! I only resubscribed once they’d returned the screen to normal. Do I have to cancel again to get back to the regular screen?
This is not TikTok - we don’t need a video taking up the whole screen or even larger tiles. Really poor treatment of loyal paying customers who clearly voted against a change like this last year. Give us an option to opt out and then confine this style to the music tab, if you insist on large tabs.
Totally agree!
Btw, how much did it take last year to return to the normal Start screen? Knowing how quickly Spotify reacts, sounds like months. Looks like a good idea to cancel the subscription during that time and try Apple Music. Seems it's high time.
My Home Screen has large box display podcasts going down page vertical. I no longer have jump back in or recently viewed. I hate this new display on home page.
Can you post a photo about the change?
This is my recent iPhone app update. It is terrible. Head-scratchingly bad. I would like more choices for albums, artists, and playlists. Not less. Also, what is the point of grainy album art taking up the whole screen? I serves no purpose, unless you think fingers are the size of baseball bats. I am so perplexed by how someone had to spend time to design this, someone else had to approve it, and someone else had to implement it. Just give us the option to customize our UIs if you want to pull these shenanigans, it can't be harder than making the app this bad.
Spotify is ruining itself, this is total rubbish
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…