Recently I've been using the "saved album" section found under the Your Music tab but have had all the albums I saved disappear even the albums that were ticked for offline play. I press the save album button which would save the album under the "saved album" section, in addition the artist of the album would also appear under "saved artist." I would go on and continue saving albums and ticking some of them for offline play, but after a couple of days I noticed the entire library under saved albums and artist disappeared, and as for the saved playlists they were not affected by this erasing. So I believed it to be a one-time occurrence and re-saved my favorite albums and re-ticked some for offline play, but after a week my saved albums were erased again including the ones I ticked for offline play, and like last time saved playlist was not affected, I even regained the storage space I used up to save the offline play albums. This is the problem I'm having with the Spotify app on my IPhone 5s, I would appreciate any advice and solutions to fix this issue, thank you.
I have the same Problem. While loosing all the saved music (album and singers) on my iPod Touch, the android app is still working. Only after reinstallation of the iOs App it is possible to get the music back. It appears in the list, as if it never happens. I hope they find an answer to that problem. For 10€ a month, I expect some more stability in the Software.
I'm wondering does it still happen recently? Which means the album is saved but not showing up in the albums tab isnt it?
It will be good if everyone can provide: 1) Their Spotify Usernames 2) The albums being affected in your account 3) Spotify iOS version number + iPhone Model 4) Steps to replicate this (if possible, again)
I'm having this issue as well. A restart did not help and I have > 5 gigs open on my phone. Albums are still there on the desktop but not on the app. Playlists remain intact including offline access but all saved songs and albums are gone. Extremely large issue given how long it took to acumulate all the albums.
iphone 5s, iOS 7.1.2 running most current version of the app. if you need my username, let me know and i'll direct message it.
I had exactly the same problem. spotify version is 184.108.40.20628 my iPhone OS version is 6.1.6 (model is iPhone 3GS)
It appeared brutally in the middle of using the app. I was navigating through the interface and all of the sudden all my saved albums were not there any more.
Sounds like a critical bug to me.
The only workaround I found was to uninstall the app and reinstall it, with the hassle of resynchronizing all my library.
But after restore, there is indeed another issue :
For every saved album which contained a song which was included in one of my playlist, the album comes back duplicated : one version with only the songs contained in my playlists, and the other version with the full album. Spotify app should detect duplicates !
So I guess you guys have to fix two bugs 🙂
Could you tell us if you're working on it ? Do you have a bug tracker ? It's kind of annoying and yes we pay for using spotify.
I have the following problem and therefore need your help:
When adding new music in my "My Music" library - via iphone spotify app -, after a pause, in which I spotifiy do not use, all my new added music suddenly disappears. Do any of you have the same problem? Is there a limited capacity of the "My Music" library that I do not know? I have all my playlists of individual artists transfered to the new "My Music" library and it worked but when I am adding new music in my "My Music" Library it will not stay saved. Can you help me to solve the problem?