Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 83121 Views
  • 19 replies
  • 37 likes
  • 83121 Views
  • 19 replies
  • 37 likes

Opening Playlist in app

When I click on spotify logo in embedded playlist, it launches iphone safari, I have spotify installed, I click open and it launches app but playlist is NOt added. cannot find through search. What am I doing wrong to add playlist to app? Thanks.

  • Newbie
  • When I click on spotify logo in embedded playlist, it launches iphone safari, I have spotify installed, I click open and it launches app but playlist is NOt added. cannot find through search. What am...
  • jcos
  • Casual Listener
  • 1364 Views
  • 1 replies
  • 1 likes
  • 1364 Views
  • 1 replies
  • 1 likes

Spotify Radio Playback

When using my iPhone with Spotify, when I queue a series of tracks it eventually stops and switches to 'Spotfiy Radio Playback' and deletes my queue. The songs never play, they are just on pause. It's really starting to get on my nerves now! Anyone h...

  • Newbie
  • When using my iPhone with Spotify, when I queue a series of tracks it eventually stops and switches to 'Spotfiy Radio Playback' and deletes my queue. The songs never play, they are just on pause. It'...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Spotify do not run anymore when i sync some playlists.

First, i sync my "Selection" Playlist. If i only do that, the app works fine. When i want to sync some playlist from folder (and subfolder) it works. All is synced. But, when I filter the to see only my synced playlists : 1 : i dont see all my synced...

  • Visitor
  •   First, i sync my "Selection" Playlist. If i only do that, the app works fine.   When i want to sync some playlist from folder (and subfolder) it works. All is synced.   But...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

How to make my iTunes playlists appear again?

So, originally in your music - playlists, there's a iTunes tab with the little folder icon that has your playlist created on the iPhone music app right? I accidentally deleted that and now I can't make it appear again. Any ideas?

  • Newbie
  • So, originally in your music - playlists, there's a iTunes tab with the little folder icon that has your playlist created on the iPhone music app right? I accidentally deleted that and now I can't ma...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Ipod not showing up in Devices when connecting by USB cable - Claims WiFi

Having had Spotify Premium for some years - I recently bougth an Ipod Touch 16Gb - when trying to connct to the computer via USB, it for some reason claims to connect to Wifi to show up under devices - why is this ? - should it not be sufficent to co...

  • Casual Listener
  • Having had Spotify Premium for some years - I recently bougth an Ipod Touch 16Gb - when trying to connct to the computer via USB, it for some reason claims to connect to Wifi to show up und...
  • glampunker
  • Casual Listener
  • 990 Views
  • 3 replies
  • 0 likes
  • 990 Views
  • 3 replies
  • 0 likes

Need recommendations on car stereo/head unit (iPhone)

I'm in the process of selling and getting a new car but am unsure how long it will take... so I'm looking at upgrading the head unit in the car I'll be using in the mean time. Ideally, I'd like to minimize cost on this since it's entirely possible I'...

  • Newbie
  • I'm in the process of selling and getting a new car but am unsure how long it will take... so I'm looking at upgrading the head unit in the car I'll be using in the mean time. Ideally, I'd like to mi...
  • 482 Views
  • 0 replies
  • 0 likes
  • 482 Views
  • 0 replies
  • 0 likes

Ipod Touch - USB or WiFi

Is it possible to synch to Spotify on Ipod Touch by using only USB connection - not using WiFi ?

  • Casual Listener
  • Is it possible to synch to Spotify on Ipod Touch by using only USB connection - not using WiFi ?
  • MattSuda
  • Spotify Star
  • 645 Views
  • 2 replies
  • 0 likes
  • 645 Views
  • 2 replies
  • 0 likes

Spotify crashes as soon as it opens iphone

my spotify opens for about 5 seconds, on average, just the green logo page, or 3 white loading dots, sometimes i'll get a flash of the main screen but then it always crashes and takes me back to the main page on my iphone. i've deleted it and re down...

  • Newbie
  • my spotify opens for about 5 seconds, on average, just the green logo page, or 3 white loading dots, sometimes i'll get a flash of the main screen but then it always crashes and takes me back to the ...
  • 594 Views
  • 0 replies
  • 2 likes
  • 594 Views
  • 0 replies
  • 2 likes

Song change feedback sounds missing

The notification beeps are no longer playing on song change on my iphone. i disabled and reenabled the option and restarted the app but it's had no effect. Was this removed intentionally or a bug?

  • Casual Listener
  • The notification beeps are no longer playing on song change on my iphone. i disabled and reenabled the option and restarted the app but it's had no effect. Was this removed intentionally or a bug?
  • jeremygoh
  • Community Legend
  • 1937 Views
  • 1 replies
  • 1 likes
  • 1937 Views
  • 1 replies
  • 1 likes

Premiun service problem

I have a premium service but I can only play when I'm connected to wifi. I have an iPhone 4 and an unlimited internet data service. At first I could connect without problems, but two months ago only reproduce the lists are enabled for offline. What s...

  • Newbie
  • I have a premium service but I can only play when I'm connected to wifi. I have an iPhone 4 and an unlimited internet data service. At first I could connect without problems, but two months ago only ...
  • jeremygoh
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Songs not listed on album on Spotify app

I found out an album on internet; when I click open on spotify, in the app there are no songs listed.For instance:https://spotify.com/?_ga=1.244191493.1292153873.1410817243Can you explain me why?Thank you.

  • Newbie
  • I found out an album on internet; when I click open on spotify, in the app there are no songs listed. For instance: https://spotify.com/?_ga=1.244191493.1292153873.1410817243 Can you explain m...
  • jeremygoh
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Music is not showing up

My Spotify app on my iPhone 4S is not displaying any of my playlists. "Local Files" and "Starred" appear, however will not load any of the songs. Under my "saved songs" only one is listed. I have the app installed on my iPhone 5S, and it works just f...

  • Newbie
  • My Spotify app on my iPhone 4S is not displaying any of my playlists.  "Local Files" and "Starred" appear, however will not load any of the songs.  Under my "saved songs" only one is listed...
  • kbrooksc
  • Community Legend
  • 1139 Views
  • 1 replies
  • 0 likes
  • freeze
    no music
    no saved songs
    no sound
    Not showing up
    playlists gone
    slow
  • 1139 Views
  • 1 replies
  • 0 likes

Much space locally

Hi,Why does Spotify free take up so much space on my Iphone and Ipad, over 400 and 600MB. I have no music saved locally. Regards,John

  • Newbie
  • Hi, Why does Spotify free take up so much space on my Iphone and Ipad, over 400 and 600MB. I have no music saved locally. Regards, John
  • dinomight
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Solved!! Will not sync!

A while ago I had purchased an album off of iTunes due to it not being on Spotify at the time, I had synced but the files were weird becuase it was iTunes. They wouldn't even play on my computer. Recently, the album (Rascal Flatts: Rewind if it makes...

  • Regular
  • A while ago I had purchased an album off of iTunes due to it not being on Spotify at the time, I had synced but the files were weird becuase it was iTunes. They wouldn't even play on my computer. Rec...
  • lonsjosephk
  • Regular
  • 693 Views
  • 4 replies
  • 0 likes
  • 693 Views
  • 4 replies
  • 0 likes

Solved!! Report your crashing spotify iphone app here

This thread is an attempt to capture how many people are experiencing problems with the spotify iphone app. If you are experiencing regular crashing problems with the iphone spotify app, please write which iphone model you have, which IOS and which v...

  • Regular
  • This thread is an attempt to capture how many people are experiencing problems with the spotify iphone app.   If you are experiencing regular crashing problems with the iphone spotify app, p...
  • meahtenoha
  • Spotify
  • 36889 Views
  • 129 replies
  • 5 likes
  • 36889 Views
  • 129 replies
  • 5 likes

Playlists disappeared on iphone

Hi! I'm using Spotify on my computer as well as my iphone. Now it seems like all my playlists have disappeared from Spotify on iPhone. When I log in on my computer though, they are all there. I have tried logging out and back in - no change. I tried ...

  • Newbie
  • Hi! I'm using Spotify on my computer as well as my iphone. Now it seems like all my playlists have disappeared from Spotify on iPhone. When I log in on my computer though, they are all there. I hav...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect For Desktop App

My iPhone will not show the name of my laptop onder the connect section. So therefore i cannot control it wirelessly from my iPhone. it is under the same wifi and on my laptop it shows my device but on my phone it does not. How can i Fix this?

  • Newbie
  • My iPhone will not show the name of my laptop onder the connect section. So therefore i cannot control it wirelessly from my iPhone. it is under the same wifi and on my laptop it shows my device but ...
  • MattSuda
  • Spotify Star
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Problem on iPod touch - stop playing, can't sync and not detected by Spotify on MacOSX

Hello, When I`m using my iPod touch on a SoundDock, songs don`t start playing, only after seeking the song, the sound starts. After 50% of the song, the sound stops, but it is still playing. Even when pausing and resuming, the sound don`t come out. T...

  • Casual Listener
  • Hello,          When I`m using my iPod touch on a SoundDock, songs don`t start playing, only after seeking the song, the sound starts. After 50% of the song, the sound st...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

iOS App is absolutely worthless.

Four issues that plague the latest few updates that make me want to switch to Rdio: 1. App stuck on Shuffle. Only way to resolve this is to delete and reinstall the App. 2. What happened to the album subdivision in saved Artists? Now under each artis...

  • Newbie
  • Four issues that plague the latest few updates that make me want to switch to Rdio: 1. App stuck on Shuffle. Only way to resolve this is to delete and reinstall the App. 2. What happened to the a...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

iPhone Not Being Detected By Devices

Hi everyone. I purchased Premium Spotify yesterday with the student discount. I downloaded the Spotify application on both my MacBook Pro and my iPhone. I tried to sync my phone on spotify to get all my music on my phone, but my iPhone won't detect u...

  • Newbie
  • Hi everyone. I purchased Premium Spotify yesterday with the student discount. I downloaded the Spotify application on both my MacBook Pro and my iPhone. I tried to sync my phone on spotify to get all...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes