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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50322 Views
  • 15 replies
  • 36 likes
  • 50322 Views
  • 15 replies
  • 36 likes

Discover option doesnt work!! Why??

Discover are crashed, When u select something only show a black window. With ... I'm feel happy at monday and i want play happy list but i cant !! Lol

  • Casual Listener
  • Discover are crashed, When u select something only show a black window. With ... I'm feel happy at monday and i want play happy list but i cant !! Lol
  • jeremygoh
  • Community Legend
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Listening to my computer's local files on my mobile app

Hello, I am trying to move all my iTunes songs into Spotify, so I can stop using iTunes. I've created playlists in iTunes and have transferred them over to Spotify (on my laptop). Now, I can listen to all of the music on the computer, which is cool. ...

  • Newbie
  • ...ongs or make them public, but if it's necessary I will. Is it necessary? If so, which one do I need to do, share or make it public? Is there anything else I need to do? I was hoping not having to d...
  • jeremygoh
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

How to Sync updated play list with Wifi

I have a play list on an ipod touch at my pub. I updated the playlist at home from my phone, but when I tried to update the ipod after added over 400 tracks, the tracks won't re-sync again. Is there anyway to do it? I'm connected to Wifi

  • Newbie
  • I have a play list on an ipod touch at my pub. I updated the playlist at home from my phone, but when I tried to update the ipod after added over 400 tracks, the tracks won't re-sync again. Is th...
  • jeremygoh
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Iphone 5

I have noticed that when I listen to music every so often . The tracks just freeze , to fix this I have to advance the track or if I fast dorward the song and rewind it it starts to play the song then. I reinstalling spotify and relaunched my list an...

  • Music Fan
  • I have noticed that when I listen to music every so often . The tracks just freeze , to fix this I have to advance the track or if I fast dorward the song and rewind it it starts to play the song the...
  • jeremygoh
  • Community Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

My information disappeared after downloading the app on my macbook

Ive had Spotify since february and have entered alot of songs into "My Music" category. Recently I downloaded the app on my Macbook and logged in. None of my information was there. My playlists, music and radios were all missing. I tried to look on m...

  • Newbie
  • Ive had Spotify since february and have entered alot of songs into "My Music" category. Recently I downloaded the app on my Macbook and logged in. None of my information was there. My playlists, musi...
  • jeremygoh
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Spotify Mobile for Canadian Users??

Hello, I recently tried downloading the Spotify app for Mobile devices (for my iPhone) from the Apple AppStore. However, my AppleID was declined since the Mobile app is not available in Canada. As such, I would like to upgrade to premium -- but befor...

  • Newbie
  • Hello,   I recently tried downloading the Spotify app for Mobile devices (for my iPhone) from the Apple AppStore. However, my AppleID was declined since the Mobile app is not available in Ca...
  • jeremygoh
  • Community Legend
  • 7630 Views
  • 7 replies
  • 1 likes
  • 7630 Views
  • 7 replies
  • 1 likes

I'm having issues syncing playlists

i have 30gb free on my phone. I go to sync a 500 song playlist, but only like 150 songs actually get the green download circle thing. The other 350 songs are not already synced on another playlist, why won't they sync??

  • Casual Listener
  • i have 30gb free on my phone. I go to sync a 500 song playlist, but only like 150 songs actually get the green download circle thing. The other 350 songs are not already synced on another playlist, w...
  • jeremygoh
  • Community Legend
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Repeated message about Mobile Data being off

I have choosen to turn off mobile data for spotify. The reason for this is that I'm usually on wifi and using off line mode when traveling. This because I don't want to end up with an unexpectedly high data trafic bill. My problem is that the IOS Spo...

  • Casual Listener
  • I have choosen to turn off mobile data for spotify. The reason for this is that I'm usually on wifi and using off line mode when traveling. This because I don't want to end up with an unexpectedly hi...
  • jeremygoh
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

iPhone not appearing in devices

I am having trouble trying to make my local files appear on my iphone. I have uninstalled spotify on both my iMac & iPhone and still the phone does not appear in devices after re-install on both. They are on the same network, i am logged in to both o...

  • Regular
  • I am having trouble trying to make my local files appear on my iphone.   I have uninstalled spotify on both my iMac & iPhone and still the phone does not appear in devices after re-insta...
  • jeremygoh
  • Community Legend
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Album problem

I have two accounts one is premium (mrhappy) And the other is spotify free (karrar24) so this is how it is, on karrar24 i can play this albums and songs/playlists but on My premium account mrhappy doesen't it exist then i mean the albums the albums d...

  • Casual Listener
  • I have two accounts one is premium (mrhappy) And the other is spotify free (karrar24) so this is how it is, on karrar24 i can play this albums and songs/playlists but on My premium account mrhappy do...
  • jeremygoh
  • Community Legend
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Problems syncing playlists onto ipod shuffle.

Ok so i am going to a summer camp tomorrow and the bus ride there is 5 hours. I thought it would be nice to have music to listen to. I have my ipod shuffle connected up to my computer, itunes running, and spotify. I did everything it told me and sync...

  • Casual Listener
  • Ok so i am going to a summer camp tomorrow and the bus ride there is 5 hours. I thought it would be nice to have music to listen to. I have my ipod shuffle connected up to my computer, itunes running...
  • jeremygoh
  • Community Legend
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

I only can reproduce my Premium Spotify conected to wifi!!! Please!!!

I have a premium service but I can only play when I'm connected to wifi. I have an iPhone 4 and an unlimited internet data service. At first I could connect without problems, but two months ago only reproduce the lists are enabled for offline. What s...

  • Newbie
  • I have a premium service but I can only play when I'm connected to wifi. I have an iPhone 4 and an unlimited internet data service. At first I could connect without problems, but two months ago o...
  • jeremygoh
  • Community Legend
  • 363 Views
  • 2 replies
  • 1 likes
  • 363 Views
  • 2 replies
  • 1 likes

not sync the songs in offline mode with iPhone 5

the green arrow to download songs for offline play doesnt appear for any of my songs

  • Newbie
  • the green arrow to download songs for offline play doesnt appear for any of my songs
  • jeremygoh
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

spotify login fail after restore of iphone

Hi Can someone help me regarding this I will be most grateful! I restored my iPhone to a new one, 4s, and after that I can not log in to my Spotify Premium via the account. Log in via FB works but only gets me the free version of Spotify. I have trie...

  • Casual Listener
  • Hi Can someone help me regarding this I will be most grateful! I restored my iPhone to a new one, 4s, and after that I can not log in to my Spotify Premium via the account. Log in via FB works but ...
  • jeremygoh
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Spotify

Why isn't there Indonesia as the option for Spotify Unlimited or Spotify Premium? I am currently in Malaysia and I'm using Spotify Free but I will be going back to Indonesia(I study there) and it frustrates me that I can't use Spotify there? Please h...

  • Casual Listener
  • Why isn't there Indonesia as the option for Spotify Unlimited or Spotify Premium? I am currently in Malaysia and I'm using Spotify Free but I will be going back to Indonesia(I study there) and it fru...
  • jeremygoh
  • Community Legend
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Can´t get last.fm to scrobble (Ipad2 & Iphone4s)

Hi all, been trying feverish to get last.fm to scrobble through Spotify. Entered username and password in both devices. It doesn´t seem to work as I can´t and don´t see any scrobbling going on. Entered the same information in the Spotify´s Web-Player...

  • Casual Listener
  • Hi all,   been trying feverish to get last.fm to scrobble through Spotify. Entered username and password in both devices. It doesn´t seem to work as I can´t and don´t see any scrobbling goin...
  • jeremygoh
  • Community Legend
  • 536 Views
  • 6 replies
  • 0 likes
  • 536 Views
  • 6 replies
  • 0 likes

IPOD 4TH GENERATION WONT SHOW UP IN DEVICES

MY 4th generation ipod will not show up on my computer to sync local files through spotify PLEASE HELP!!!!!!!!!!!!!!!!!!!!!

  • Casual Listener
  • MY 4th generation ipod will not show up on my computer to sync local files through spotify  PLEASE HELP!!!!!!!!!!!!!!!!!!!!!
  • jeremygoh
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Problemas para sincronizar

Las primeras listas pude sincronizarlas sin problema, ahora, una semana después, cada vez que intento sincronizar una lista hay alguna que se queda con una marca roja y no siguen sincronizándose, se detienen ahí. Si actualizo la lista de favoritas e ...

  • Visitor
  • Las primeras listas pude sincronizarlas sin problema, ahora, una semana después, cada vez que intento sincronizar una lista hay alguna que se queda con una marca roja y no siguen sincronizándose, se ...
  • jeremygoh
  • Community Legend
  • 673 Views
  • 5 replies
  • 0 likes
  • 673 Views
  • 5 replies
  • 0 likes

Paying for someone else's account

I'm paying for my friend Katy Gillespie's premium account after using the auto log into Facebook button (despite Katy not being logged in on my phone at the time). Please can I have this cancelled and refunded? I want my own account to be premium but...

  • Regular
  • I'm paying for my friend Katy Gillespie's premium account after using the auto log into Facebook button (despite Katy not being logged in on my phone at the time). Please can I have this cancelled an...
  • jeremygoh
  • Community Legend
  • 903 Views
  • 4 replies
  • 0 likes
  • 903 Views
  • 4 replies
  • 0 likes