Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 83192 Views
  • 19 replies
  • 37 likes
  • 83192 Views
  • 19 replies
  • 37 likes

Superuser Contribution Please consider and improve TV apps (Apple TV & Samsung TV): so buggy

Lately I migrated again from  Music to Spotify to give the app another shot. I am a huge fan of your social features and by our mobile app that is so snappy on iPhone. My main concern is about your Apple TV and Samsung TV apps.After given them a try...

  • Composer
  • Lately I migrated again from  Music to Spotify to give the app another shot. I am a huge fan of your social features and by our mobile app that is so snappy on iPhone.   My main concern is ab...
  • lethalnpc
  • Casual Listener
  • 1152 Views
  • 2 replies
  • 2 likes
  • AppleTV
    lyrics
    SamsungTV
    TV
  • 1152 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Album art not displaying on car's infotainment system

PlanPremiumDeviceiPhone 13Operating SystemiOS 15.6 & iOS 15.5 My Question or Issue Hi! So my issues start from the time iOS 15.5 went out. The car's info. system doesn't display the album art anymore (connected by bluetooth to the car). Current song ...

  • Newbie
  • Plan Premium Device iPhone 13 Operating System iOS 15.6 & iOS 15.5   My Question or Issue   Hi! So my issues start from the time iOS 15.5 went out. The car's info. system doesn...
  • MihailY
  • Moderator
  • 17979 Views
  • 18 replies
  • 3 likes
  • 17979 Views
  • 18 replies
  • 3 likes

Use Tags and Links on the Spotify Description

Dear community.I like to tag an other Spotify profile and put the link of a website on my playlist description. Anyone know how can I do that? I saw many profiles and playlist that they put it.Thank you

  • Regular
  • Dear community. I like to tag an other Spotify profile and put the link of a website on my playlist description. Anyone know how can I do that? I saw many profiles and playlist that they put it. Th...
  • JaredTheMusicBun
  • Casual Listener
  • 5444 Views
  • 7 replies
  • 2 likes
  • 5444 Views
  • 7 replies
  • 2 likes

Superuser Contribution White bar at bottom while playing video

White var at bottom won't dissapear while playin video.PlanPremiumCountryMontenegroDevice(Iphone 14)Operating System(iOS 18.3) My Question or IssueWhile playing video white bar at the bottom won't dissapear.

  • Regular
  • White var at bottom won't dissapear while playin video. Plan Premium Country Montenegro Device (Iphone 14) Operating System (iOS 18.3)   My Question or Issue While playing video white...
  • Petar89
  • Regular
  • 854 Views
  • 9 replies
  • 0 likes
  • 854 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem platine music on iPhone

PlanFreeCountryAustraliaDeviceIPhone 12 Operating SystemIos 18.3.1 My Question or IssueWhen I’m pressing Play, either on a playlist I made either on whatever playlist I have one of these both situations :- add appearing but stays black and nothing ha...

  • Visitor
  • Plan Free Country Australia Device IPhone 12  Operating System Ios 18.3.1   My Question or Issue When I’m pressing Play, either on a playlist I made either on whatever playlist I ...
  • Ivelina
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Carplay duplicate issue

When using smart shuffle on CarPlay and I click the add to playlist button under a song Spotify will add the song to my playlist twice

  • Visitor
  • When using smart shuffle on CarPlay and I click the add to playlist button under a song Spotify will add the song to my playlist twice
  • Sony33
  • Newbie
  • 332 Views
  • 2 replies
  • 2 likes
  • 332 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify Queue

PlanPremiumCountry DeviceiPhone 13 miniOperating Systemios18 My Question or IssueIs there any way to delete multiple songs from the queue with the updated queue menu?? Or is there a way to revert the queue back to the old menu? I really don’t like ho...

  • Casual Listener
  •   Plan Premium Country   Device iPhone 13 mini Operating System ios18   My Question or Issue Is there any way to delete multiple songs from the queue with the updated queue ...
  • OscarDC
  • Moderator
  • 598 Views
  • 3 replies
  • 2 likes
  • 598 Views
  • 3 replies
  • 2 likes

Only 1 artists keeps on playing, no matter which playlist I start from.

No matter which playlist, album, or genre I start from (it is the same for Mac and iOS apps all together), songs from the artist Yellow Claw always come on next. For example, I play Hozier's album, not even having the shuffle on, Yellow Claw comes on...

  • Visitor
  • No matter which playlist, album, or genre I start from (it is the same for Mac and iOS apps all together), songs from the artist Yellow Claw always come on next. For example, I play Hozier's album, n...
  • ribezaz
  • Spotify Star
  • 130 Views
  • 1 replies
  • 1 likes
  • 130 Views
  • 1 replies
  • 1 likes

Superuser Contribution Apple Homekit compatability

Hey, I am bit confused, is Spotify supported on Homekit devices like Homepod mini? There was an announcement that apple opened up to third party services but no news about spotify making it happen. But I mean on the level when you can ask Siri to pla...

  • Newbie
  • Hey,   I am bit confused, is Spotify supported on Homekit devices like Homepod mini?   There was an announcement that apple opened up to third party services but no news about spoti...
  • KingMM
  • Visitor
  • 6924 Views
  • 2 replies
  • 7 likes
  • 6924 Views
  • 2 replies
  • 7 likes

Spotify is a Complete GARBAGE on Apple Watch

I thought apple watch was a garbage but I realized the app was the garbage. As you ALL KNOW, spotify alway has some issues on apple watch. I keep thinking about smashing this on the ground. But it's not watch's fault. I also got a Cellular plan becau...

  • Newbie
  •   I thought apple watch was a garbage but I realized the app was the garbage.   As you ALL KNOW, spotify alway has some issues on apple watch. I keep thinking about smashing this on the ...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Superuser Contribution IOS app keeps saying offline

PlanPremiumCountryAustraliaDeviceiphone 16 proOperating SystemiOS 18.3.1My Question or IssueCan log in to web player but app keeps saying offline

  • Newbie
  • Plan Premium Country Australia Device iphone 16 pro Operating System iOS 18.3.1 My Question or Issue Can log in to web player but app keeps saying offline  
  • Not applicable
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Siri vs Spotify

PlanPremiumCountryItaliaDevice(iPhone 15)Operating System(iOS 18.3.1.) My Question or IssueDopo l’ultimo aggiornamento (non mi è chiaro se dopo l’ultimo aggiornamento di sistema o di Spotify) quando dico “Ehi Siri riproduci (nome canzone) sull’app Sp...

  • Casual Listener
  •   Plan Premium Country Italia Device (iPhone 15) Operating System (iOS 18.3.1.)   My Question or Issue Dopo l’ultimo aggiornamento (non mi è chiaro se dopo l’ultimo aggiornamento...
  • Monipulli88
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Adding Songs to Playlists and Playlist Order

Family, Premium, USA, iPhone 11 Pro, iOS 13 I have a new issue with adding songs to playlists. If I listening to a song and click to add it to a Playlist, the Playlists used to come up in alphabetical order. Now they come up in order created. I almos...

  • Casual Listener
  • Family, Premium, USA, iPhone 11 Pro, iOS 13   I have a new issue with adding songs to playlists.  If I listening to a song and click to add it to a Playlist, the Playlists ...
  • squidgewinkle
  • Gig Goer
  • 425 Views
  • 1 replies
  • 2 likes
  • 425 Views
  • 1 replies
  • 2 likes

Mobile data usage was 5GB in 90 minutes without me downloading or changing anything

PlanPremium CountryGermany DeviceiPhone 15 Pro Operating SystemiOS 17.5.1 My Question or IssueMobile data usage was 5GB in 90 minutes without me downloading or changing anything. I was unsure whether it was Spotify, so I booked another 100MB package....

  • Newbie
  • Plan Premium   Country Germany   Device iPhone 15 Pro   Operating System iOS 17.5.1   My Question or Issue Mobile data usage was 5GB in 90 minutes without me download...
  • Drat76
  • Casual Listener
  • 469 Views
  • 3 replies
  • 1 likes
  • 469 Views
  • 3 replies
  • 1 likes

Superuser Contribution local files is not showing up in settings page

PlanPremiumCountry netherlandsDeviceiphone 13 pro maxOperating Systemios 18.2My Question or Issuemy local files just randomly dissapeared from my settings page but before it worked perfectly fine but i want to listen to my downloaded music from my pc...

  • Casual Listener
  • Plan Premium Country  netherlands Device iphone 13 pro max Operating System ios 18.2 My Question or Issue my local files just randomly dissapeared from my settings page but ...
  • Not applicable
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do you find older history

How do you find older history of artists or albums you played not showing currently in artists or album section of history

  • Regular
  • How do you find older history of artists or albums you played not showing currently in artists or album section of history
  • sackriverfilms
  • Casual Listener
  • 263202 Views
  • 14 replies
  • 2 likes
  • 263202 Views
  • 14 replies
  • 2 likes

Superuser Contribution Spotify “Go to Radio” missing

I’ve been on the Premium plan for 3 years, and I’ve noticed that there’s no 'Go to Radio' button when I click the three dots on a song or album. I saw some questions on the community forum about the same issue, but they were related to the Spotify Fr...

  • Visitor
  • I’ve been on the Premium plan for 3 years, and I’ve noticed that there’s no 'Go to Radio' button when I click the three dots on a song or album. I saw some questions on the community forum about the ...
  • Eni
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes