Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70739 Views
  • 16 replies
  • 37 likes
  • 70739 Views
  • 16 replies
  • 37 likes

Spotify showing a deleted friend in mobile app, but not in desktop

I finally got a premium subscription and after downloading the Spotify app for the first time, a "friend" that i deleted still shows up in my friend list, (this friend isn't from the imported Facebook contacts) and there's no way to eliminate it from...

  • Newbie
  • I finally got a premium subscription and after downloading the Spotify app for the first time, a "friend" that i deleted still shows up in my friend list, (this friend isn't from the imported Faceboo...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Sync

My songs will not sync to my iPhone, some will but they all wont so if I don't either listen to them on my laptop or if i'm not near WiFi I cant listen. What is wrong why won't all the songs sync? [Edited the caps out - your post will still be looked...

  • Newbie
  • My songs will not sync  to my iPhone, some will but they all wont so if I don't either listen to them on my laptop or if i'm not near WiFi I cant listen. What is wrong why won't all the songs sy...
  • jillscott2
  • Newbie
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Premium not recognized on my iphone

you guys gotta get a better app going (refer to Skype's, youtube's and especially the new LinkedIn's) as of now it SUCKS! to the point where I don't think my premium is on my phone, honestly I can't tell, the app is that bad. for 10$ a month, it's ti...

  • Regular
  • you guys gotta get a better app going (refer to Skype's, youtube's and especially the new LinkedIn's) as of now it SUCKS! to the point where I don't think my premium is on my phone, honestly I can't ...
  • cristinauk
  • Casual Listener
  • 746 Views
  • 11 replies
  • 0 likes
  • 746 Views
  • 11 replies
  • 0 likes

offline syncing doesn't work

Hi! I've been having troubles to sync my playlists for offline usage. Syncing goes for approx 15 songs then it stops and after a while you get the error message from spotify 'spotify is in idle'. Have re-installed spotify, logged out, nothing helps. ...

  • Newbie
  • Hi! I've been having troubles to sync my playlists for offline usage. Syncing goes for approx 15 songs then it stops and after a while you get the error message from spotify 'spotify is in idle'. Hav...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

syncing music to ipod shuffle - HELP PLEASE !!!!

OK so im not that techy ... and im having real trouble finding out how to sync my spotify files to my ipod shuffle ... I have read the info that is on line ....even the info online 'for dummies' but it is just not doing it !!!! GRRR.... am i missing ...

  • Casual Listener
  • OK so im not that techy ... and im having real trouble finding out how to sync my spotify files to my ipod shuffle ... I have read the info that is on line ....even the info online  'for dummies...
  • Peter__
  • Community Legend
  • 1352 Views
  • 1 replies
  • 0 likes
  • 1352 Views
  • 1 replies
  • 0 likes

3G data when offline

All of my playlists are synced into offline mode, and I always do this when I have wifi connection. However, i have Spotify Premium which I always use in my car, when i don't currently have wifi. I have 2 gb of data per month for 3G data use. Does my...

  • Casual Listener
  • All of my playlists are synced into offline mode, and I always do this when I have wifi connection.  However, i have Spotify Premium which I always use in my car, when i don't currently have wif...
  • 29axe
  • Music Fan
  • 2477 Views
  • 2 replies
  • 1 likes
  • 2477 Views
  • 2 replies
  • 1 likes

Solved!! Does Spotify use 3G data if I sync my playlists?

I'm a free member and I was wondering how much data does Spotify use if you sync your playlists to your phone (i.e. just 1 song)? Like if you sync your playlists to your phone and connect to Spotify through 3G, does it use data? Because I'm not strea...

  • Casual Listener
  • I'm a free member and I was wondering how much data does Spotify use if you sync your playlists to your phone (i.e. just 1 song)? Like if you sync your playlists to your phone and connect to Spotify ...
  • 29axe
  • Music Fan
  • 7211 Views
  • 4 replies
  • 0 likes
  • 7211 Views
  • 4 replies
  • 0 likes

Help Please with Ford Sync

I'm having trouble getting Spotify to play through Ford Sync with my Iphone 4S. I can get it to stream the current song/playlist just through blue tooth but it doesn't seem to be using the applink for full control. I'll admit I'm having a few trouble...

  • Newbie
  • I'm having trouble getting Spotify to play through Ford Sync with my Iphone 4S. I can get it to stream the current song/playlist just through blue tooth but it doesn't seem to be using the applink fo...
  • Peter__
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account with offline files stating "only local files sync"

I recently upgraded to a Premium account, my intentionswas to sync music to my iPod nano from my iMac (10.8.3) So the steps (after upgrading) I took were as follows; 1) I then checked the "Playback - High Quality Streaming" (in preferences) 2) Create...

  • Casual Listener
  • I recently upgraded to a Premium account, my intentionswas to sync music to my iPod nano from my iMac (10.8.3)   So the steps (after upgrading) I took were as follows; 1) I then checked th...
  • Leeties
  • Casual Listener
  • 777 Views
  • 4 replies
  • 0 likes
  • 777 Views
  • 4 replies
  • 0 likes

Light Theme and Album View

I was a Rdio user, and I am having trouble finding songs in my large playlists, I just wana ask for Album View in Iphone and also in mac applications, its really harsh to navigate between hundreds of songs without filters in iPhone app. Also please u...

  • Casual Listener
  • I was a Rdio user, and I am having trouble finding songs in my large playlists, I just wana ask for Album View in Iphone and also in mac applications, its really harsh to navigate between hundreds of...
  • JoshStomp
  • Casual Listener
  • 724 Views
  • 5 replies
  • 0 likes
  • 724 Views
  • 5 replies
  • 0 likes

Friends and contacts

Hi guys, I am able to import and see friends on my laptop and share music with them and follow their music, but I cannnot do the same on my iphone. I can share from my phone to my facebook wall, but when I go to friends, my list is empty and I cannot...

  • Visitor
  • Hi guys,   I am able to import and see friends on my laptop and share music with them and follow their music, but I cannnot do the same on my iphone.   I can share from my phone to my f...
  • robwiii
  • Casual Listener
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Ipod not syncing with laptop downloads.

I have an Ipod 32G unit. I never had a problem before syncing my downloaded music from my laptop to my Ipod. Now it wont sync new music. I have strong WiFi and have always been able to sync no problem. Now my Ipod just has a connecting.... at the top...

  • Casual Listener
  • I have an Ipod 32G unit. I never had a problem before syncing my downloaded music from my laptop to my Ipod. Now it wont sync new music. I have strong WiFi and have always been able to sync no proble...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Change Language on ios

Well everything is in english but when I go to push settings it says in german. Im swedish but live in austria and I would like to have everything in english, is it possible?

  • Newbie
  • Well everything is in english but when I go to push settings it says in german. Im swedish but live in austria and I would like to have everything in english, is it possible?
  • cnf
  • Newbie
  • 1475 Views
  • 1 replies
  • 4 likes
  • 1475 Views
  • 1 replies
  • 4 likes

DragonFly

I recently picked up a DragonFly device to use wiyh my MacBook Air. Does Spotify work with DragonFly? What "format" should I select in setting up the "Audio MIDI Setup"--44100 Hz, 48000 Hz, 88200 Hz or 96000 Hz? Thanks in adavance for any help.

  • Casual Listener
  • I recently picked up a DragonFly device to use wiyh my MacBook Air.  Does Spotify work with DragonFly?  What "format" should I select in setting up the "Audio MIDI Setup"--44100 Hz, 48000 H...
  • 1175 Views
  • 0 replies
  • 3 likes
  • 1175 Views
  • 0 replies
  • 3 likes

Premium not working on new iPhone

Just resubscribed to premium but it does not seem to recognize this on my brand new iPhone. Cant play any new songs I've added to playlist. Help!

  • Newbie
  • Just resubscribed to premium but it does not seem to recognize this on my brand new iPhone. Cant play any new songs I've added to playlist. Help!
  • Peter__
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Import iTunes Playlist to Spotify - Just track names

I've done several google searches on this topic but can't seem to find a solution. I have an iTunes library with about 1500 songs. I'd like to import a list containing all of my track names into Spotify so that I can create a playlist in Spotify and ...

  • Regular
  • I've done several google searches on this topic but can't seem to find a solution.   I have an iTunes library with about 1500 songs.  I'd like to import a list containing all of my trac...
  • jquint21
  • Regular
  • 1641 Views
  • 2 replies
  • 0 likes
  • 1641 Views
  • 2 replies
  • 0 likes

keeps saying someone else is logged in

Spotify stops playing on my iphone and keeps saying someone else is logged in, and none of my other computers are on and nobody else is logged in. Been happening last four days.

  • Casual Listener
  • Spotify stops playing on my iphone and keeps saying someone else is logged in, and none of my other computers are on and nobody else is logged in. Been happening last four days.
  • sage319
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Sort your playlist on iPhone app.

Hi. Hei.I've been looking a long time for somewhere to contact spotify. Hate help FAQ that never have the answear. AnywayI've waited a long time for Spotify to make it possible to sort the playlist om the app.The feature I'm looking for is sort by ad...

  • Newbie
  • Hi. Hei. I've been looking a long time for somewhere to contact spotify.  Hate help FAQ that never have the answear.   Anyway I've waited a long time for Spotify to make it possible...
  • Taylor
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Offline Syncing Wifi problem

Haven't been able to find the solution in the boards here. I have spotify on my 4S, unfortunately I'm on very bad wifi, so sometimes if that cuts out or something happens, it gets stuck loading a song as I'm trying to sync a playlist to be offline. I...

  • Newbie
  • Haven't been able to find the solution in the boards here. I have spotify on my 4S, unfortunately I'm on very bad wifi, so sometimes if that cuts out or something happens, it gets stuck loading a son...
  • Liam
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

0 tracks on iPhone but 790 on computer

I got a playlist with 790 tracks, when I open the spotify app on my iPhone it says I got 0 tracks. I checked the playlist and nothing I did new playlists and same problem, no problems like that has ever happened to me before... Is it maybe the new up...

  • Casual Listener
  • I got a playlist with 790 tracks, when I open the spotify app on my iPhone it says I got 0 tracks. I checked the playlist and nothing I did new playlists and same problem, no problems like that has e...
  • Peter__
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes