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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50328 Views
  • 15 replies
  • 36 likes
  • 50328 Views
  • 15 replies
  • 36 likes

I can't synchro my iphone 3

I have Spotify Premiun and the firts time I connet the iphone all was Ok. All songs were download to the iphone, but since that time I can't update. Pc and iphone use same wifi, but I dont know the problem. What can I do? What I'm doing bad? Thank

  • Newbie
  • I have Spotify Premiun and the firts time I connet the iphone all was Ok. All songs were download to the iphone, but since that time I can't update.   Pc and iphone use same wifi, but I dont...
  • Freek1983
  • Newbie
  • 409 Views
  • 2 replies
  • 1 likes
  • 409 Views
  • 2 replies
  • 1 likes

Is there a way to set a stop playing timer?

I frequently enjoy listening to a radio station before falling asleep. But I've noticed that even if I use ios default clock app and use the time function to stop playing. I'll find my spotify still playing in the morning. I'm glad to know as a premi...

  • Casual Listener
  • I frequently enjoy listening to a radio station before falling asleep. But I've noticed that even if I use ios default clock app and use the time function to stop playing. I'll find my spotify still ...
  • Peter__
  • Community Legend
  • 10099 Views
  • 2 replies
  • 2 likes
  • 10099 Views
  • 2 replies
  • 2 likes

iPod won't download playlists

I have 40g available and yet the app refuses to download the second half of my playlists. Everything is met with an orange exclamation mark. Space is obviously not an issue (only using about 10g for the first half) so what gives? I've been paying for...

  • Casual Listener
  • I have 40g available and yet the app refuses to download the second half of my playlists. Everything is met with an orange exclamation mark. Space is obviously not an issue (only using about 10g for ...
  • Taylor
  • Community Legend
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

iPhone app playback jumping 10 seconds

I've used the app (now at V 0.6.4.2) for about 5 months with no problems, but today it began jumping ahead 10s every 1-2s. While playing, it sounds like a bad CD, but even when not playing, the tracks continue to jump forward in neat 10s increments. ...

  • Newbie
  • I've used the app (now at V 0.6.4.2) for about 5 months with no problems, but today it began jumping ahead 10s every 1-2s. While playing, it sounds like a bad CD, but even when not playing, the track...
  • Taylor
  • Community Legend
  • 2054 Views
  • 1 replies
  • 0 likes
  • iphone
    mobile app
    playback
  • 2054 Views
  • 1 replies
  • 0 likes

Just wont play

My spotify has been working just fine, but in the since the last update, I can only play MAYBE one song per day. I have spotify free so it is just on the radio, and I can change the station or make a new one, but I can't get it to play any songs afte...

  • Regular
  • My spotify has been working just fine, but in the since the last update, I can only play MAYBE one song per day. I have spotify free so it is just on the radio, and I can change the station or make a...
  • M600
  • Regular
  • 1175 Views
  • 7 replies
  • 0 likes
  • 1175 Views
  • 7 replies
  • 0 likes

Iphone doesn't recognize

Hi everybody, I'm studient in USA (i'm from France), i use spotify with a prenium account,The software doesn't recognize my iphone when i connect him on my laptop (both, wifi and usb). It's a boring problem and i want to know how to fix it... What's ...

  • Casual Listener
  • Hi everybody,   I'm studient in USA (i'm from France), i use spotify with a prenium account, The software doesn't recognize my iphone when i connect him on my laptop (both, wifi and usb). &n...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Question about offline playlists

I just became a premium member of Spotify. From what I read, you can make offline playlists on 3 seperate devices. I made a playlist on my iphone. If my wife wants to make a playlist on her iphone, will she see my playlists as well? Is there a way to...

  • Casual Listener
  • I just became a premium member of Spotify. From what I read, you can make offline playlists on 3 seperate devices. I made a playlist on my iphone. If my wife wants to make a playlist on her iphone, w...
  • Taylor
  • Community Legend
  • 332 Views
  • 4 replies
  • 0 likes
  • 332 Views
  • 4 replies
  • 0 likes

How exactly does off line work?

I put it in off line mode and it downloads a couple albums but then the next time i turn my phone on and go to Spotify it has to download them all over again.

  • Roadie
  • I put it in off line mode and it downloads a couple albums but then the next time i turn my phone on and go to Spotify it has to download them all over again. 
  • jckinnick
  • Roadie
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

iPhone doesn't recognize my subscription

I upgraded to a prenium subscription today (5 hours ago) but it still won't sync on my iPhone and iPad. I tried tot log out and back in, and reinstalling the app but it all won;t work. Is this a bug?

  • Visitor
  • I upgraded to a prenium subscription today (5 hours ago) but it still won't sync on my iPhone and iPad. I tried tot log out and back in, and reinstalling the app but it all won;t work.   Is th...
  • meahtenoha
  • Spotify
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

Spotify Premium Troubleshooting - A Laundry List (iPhone 4 iOS 6.1.3)

Good morning, This past week I've had a myriad of problems with Spotify radio on both 3G and Wifi. The problems are identical no matter if I'm on Verizon's network or WiFi. -Personal Radio stations disappearing - My radio stations aren't there when I...

  • Casual Listener
  • Good morning, This past week I've had a myriad of problems with Spotify radio on both 3G and Wifi.  The problems are identical no matter if I'm on Verizon's network or WiFi.   -Pers...
  • Taylor
  • Community Legend
  • 579 Views
  • 5 replies
  • 0 likes
  • 579 Views
  • 5 replies
  • 0 likes

Playlist Problems on iPad/iPhone

I was wondering if anyone could help me? I've got several playlists in iTunes I've imported into Spotify but they won't display properly on my iPad or iPhone. They just show as "Loading" when I try going into them on my devices, despite having checke...

  • Casual Listener
  • I was wondering if anyone could help me? I've got several playlists in iTunes I've imported into Spotify but they won't display properly on my iPad or iPhone.   They just show as "Loading" whe...
  • JohnWMentor
  • Casual Listener
  • 618 Views
  • 4 replies
  • 0 likes
  • 618 Views
  • 4 replies
  • 0 likes

Problems syncing itunes

How come my itunes songs are synced on my spotify for my laptop but not my ipod or iphone? Please help!

  • Newbie
  • How come my itunes songs are synced on my spotify for my laptop but not my ipod or iphone? Please help!
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Iphone wont sync

Why cant I sync music over wifi, It appears to be syncing on offline mode in my computer but when I open the folder on my Iphone theres no content.Hope you can help meThanks

  • Regular
  • Why cant I sync music over wifi, It appears to be syncing on offline mode in my computer but when I open the folder on my Iphone theres no content. Hope you can help me Thanks
  • adriansigala
  • Regular
  • 697 Views
  • 9 replies
  • 0 likes
  • 697 Views
  • 9 replies
  • 0 likes

Premium member for 2 weeks, now no UL skips?

Iphone- UL skips stopped working the other day, my offline still works so its not premium issue. Also, if I skip the 3-5 it allows, after that song ends, it leaves that station and goes back to menu and makes me sect new station. Also getting a MSG o...

  • Casual Listener
  • Iphone- UL skips stopped working the other day, my offline still works so its not premium issue. Also, if I skip the 3-5 it allows, after that song ends, it leaves that station and goes back to menu ...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

App won't recognize premium status

i just subscribed to premium spotify and my computer recognizes it, but on the app i have on my iphone it still wont recognize the fact that i have subscribed to premium, i have logged out and back in multiple times, no change, and its not a duplicat...

  • Newbie
  • i just subscribed to premium spotify and my computer recognizes it, but on the app i have on my iphone it still wont recognize the fact that i have subscribed to premium, i have logged out and back i...
  • desertgoat
  • Casual Listener
  • 902 Views
  • 2 replies
  • 0 likes
  • 902 Views
  • 2 replies
  • 0 likes

spotify crash when trying to search song in playlist

when i'm trying to search song in playlist and play the song , the app crashed.i tried to reinstall , but no luck. it only happen when i'm trying to search song , when i'm trying to play song without searching it works fineupdate didn't help

  • Gig Goer
  • when i'm trying to search song in playlist and play the song , the app crashed. i tried to reinstall , but no luck.  it only happen when i'm trying to search song , when i'm trying to play son...
  • sabag123
  • Gig Goer
  • 669 Views
  • 6 replies
  • 0 likes
  • 669 Views
  • 6 replies
  • 0 likes

Spotify for iOS4 limits search results to 25 albums

Try something that returns lots of results on the PC, say, "Bach". The iPhone app (for an iPhone 4 on iOS 4) limits search results to 25 albums. Why?

  • Newbie
  • Try something that returns lots of results on the PC, say, "Bach".  The iPhone app (for an iPhone 4 on iOS 4)  limits search results to 25 albums.  Why?    
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Radio Inactivity Time Out?

Hi Team I often listen on my old iPhone, but the device has no other activity and the music stops. This can be awkward. Is this a glitch or is there an inactivity time out for radio? If it's an intentional time out, how long do I have? And if I upgra...

  • Newbie
  • Hi Team   I often listen on my old iPhone, but the device has no other activity and the music stops. This can be awkward.   Is this a glitch or is there an inactivity time out for r...
  • bowermarty
  • Newbie
  • 2424 Views
  • 3 replies
  • 1 likes
  • 2424 Views
  • 3 replies
  • 1 likes

Spotify im Auto

Moin, Früher ging Spotify bei mir im Auto , nun seit dem neustem Update zeigt das Radio nur noch "reading" an - und es kommt nichts mehr verbunden wird das ganze per USB-Kabel - iPhone 4S woran liegt das , werde noch irre viele grüße Florian

  • Newbie
  • Moin,   Früher ging Spotify bei mir im Auto , nun seit dem neustem Update zeigt das Radio nur noch "reading" an - und es kommt nichts mehr   verbunden wird das ganze per USB-Kabel - iPh...
  • 530 Views
  • 0 replies
  • 0 likes
  • 530 Views
  • 0 replies
  • 0 likes

Taylor Swifts song "22"

So I've tried searching for this song on Spotify and can't find it.I downloaded the new twitter #music app and this uses Spotify to play the songs. I can listen to "22" on this app even though it uses Spotify.So my question is how come I can listen t...

  • Regular
  • So I've tried searching for this song on Spotify and can't find it. I downloaded the new twitter #music app and this uses Spotify to play the songs. I can listen to "22" on this app even though it...
  • Peter__
  • Community Legend
  • 345 Views
  • 5 replies
  • 0 likes
  • 345 Views
  • 5 replies
  • 0 likes