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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27993 Views
  • 13 replies
  • 33 likes
  • 27993 Views
  • 13 replies
  • 33 likes

Solved!!Superuser Contribution Adding new song to Apple Watch downloaded playlist requires delete and redownload to work?

PlanPremiumCountryUSA DeviceiPhone 12 Pro, Apple Watch 6 LTEOperating Systemlatest iOS as of today’s date My Question or Issue For a playlist that has previously been downloaded to my Apple Watch, adding a new song to that playlist on my iPhone does ...

  • Music Fan
  • Plan Premium Country USA    Device iPhone 12 Pro, Apple Watch 6 LTE Operating System latest iOS as of today’s date   My Question or Issue   For a playlist that has pre...
  • Simpleuser
  • Casual Listener
  • 1949 Views
  • 2 replies
  • 0 likes
  • Apple Watch
    downloads
    iOS
    iphone
  • 1949 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Time bar freezing

Hi! I have an issue with the “time bar” or what its called. Sometimes its freezing in one position. Switching song is solve the problem for a while. However, after a while I will encounter the problem again. *************PlanPremiumCountryHungary Dev...

  • Newbie
  • Hi!   I have an issue with the “time bar” or what its called. Sometimes its freezing in one position. Switching song is solve the problem for a while. However, after a while I will encounter t...
  • Elena
  • Moderator
  • 1234 Views
  • 1 replies
  • 0 likes
  • 1234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops after one song

PlanPremiumCountryCanadaDeviceIpadOperating SystemiOS 13.3.1 My Question or IssueWhenever i listen to music using my ipad, if i exit the app the music will continue until the song that is playing ends. It does the same thing everytime i exit the app,...

  • Newbie
  •   Plan Premium Country Canada Device Ipad Operating System iOS 13.3.1   My Question or Issue Whenever i listen to music using my ipad, if i exit the app the music will continue u...
  • limer38
  • Casual Listener
  • 28399 Views
  • 3 replies
  • 2 likes
  • 28399 Views
  • 3 replies
  • 2 likes

Superuser Contribution [iOS][Discover] Discover Section Disappeared

The main edge Spotify has on Apple Music now appears to have been removed - the “Discover” section no longer lists “similar to” artist + albums…As a Spotify user for 10 years, this has me reconsidering my alliance. Please fix this by adding back (and...

  • Visitor
  • The main edge Spotify has on Apple Music now appears to have been removed - the “Discover” section no longer lists “similar to” artist + albums… As a Spotify user for 10 years, this has me reconside...
  • juliomariutti
  • Newbie
  • 860 Views
  • 4 replies
  • 1 likes
  • iOS
  • 860 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can’t turn off videos when shared to Instagram

Plan PremiumCountry USDevice iPhone 12Operating System iOS 15.3.1 I’ve turned off Canvas in the settings but sometimes when I try to share a song to my Instagram story it plays a looping video in the background and I can’t get rid of it. It’s not all...

  • Newbie
  •   Plan Premium Country US Device iPhone 12 Operating System iOS 15.3.1   I’ve turned off Canvas in the settings but sometimes when I try to share a song to my Instagram...
  • Eni
  • Moderator
  • 2522 Views
  • 2 replies
  • 1 likes
  • 2522 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify app shows different song playing from what's playing via Connect

NOTE: This isn't specific to iOS, as the desktop app has the same issue. It seems to be an issue with Connect rather. When I'm playing a shuffled playlist, radio, or Daily Mix to a Spotify Connect device (Audiocast dongle), at some point, the apps (p...

  • Visitor
  • NOTE: This isn't specific to iOS, as the desktop app has the same issue. It seems to be an issue with Connect rather.   When I'm playing a shuffled playlist, radio, or Daily Mix to a Spotify C...
  • Espor
  • Visitor
  • 19038 Views
  • 22 replies
  • 6 likes
  • 19038 Views
  • 22 replies
  • 6 likes

Spotify won’t let me see my songs

Spoiler (Highlight to read)  PlanFreeCountryUnited StatesDeviceiPhone 12Operating SystemiOS My Question or IssueMy Spotify playlist won’t let me see my songs and I don’t know why or how to stop it please help. I attached a picture for reference

60AD22AC-F7E1-40D6-A15C-38C3A6909697.png
  • Newbie
  •     Plan Free Country United States Device iPhone 12 Operating System iOS   My Question or Issue My Spotify playlist won’t let me see my songs and I don’t know why or how to...
  • AdamDam
  • Spotify Star
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files wont appear on Iphone

PlanPremium StudentCountryUSADeviceIphone XSOperating SystemIOS 13.3 My Question or IssueIve enabled local files on spotify on my computer. Ive added them to a playlist. Im on the same local internet.I have also tried connecting to my phones hotspot....

  • Casual Listener
  • Plan Premium Student Country USA Device Iphone XS Operating System IOS 13.3   My Question or Issue Ive enabled local files on spotify on my computer. Ive added them to a playlist. Im o...
  • yxngjee
  • Casual Listener
  • 22000 Views
  • 53 replies
  • 0 likes
  • 22000 Views
  • 53 replies
  • 0 likes

Solved!!Superuser Contribution Musicas são baixadas todas vez que entro no app

Toda vez que entro no Spotify pelo aplicativo no ios as músicas já baixadas no dispositivo são baixam novamente, caso não faça isso eu não consigo ouvir as musicas offline. Porque disso?PlanPremiumCountryBrasilDeviceiPhone 8 PlusOperating SystemiOS 1...

  • Casual Listener
  • Toda vez que entro no Spotify pelo aplicativo no ios as músicas já baixadas no dispositivo são baixam novamente, caso não faça isso eu não consigo ouvir as musicas offline. Porque disso? Plan Premi...
  • OscarDC
  • Moderator
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant login with ipad.

I moved to Germany 1.5 years ago. But for the first time I'm having trouble entering spotify with ipad. I'm typing a username and password. The app doesn't show any reaction. But if I misspelled it says it's wrong. I receive a passwordless login emai...

  • Newbie
  • I moved to Germany 1.5 years ago. But for the first time I'm having trouble entering spotify with ipad. I'm typing a username and password. The app doesn't show any reaction. But if I misspelled it s...
  • OscarDC
  • Moderator
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes

Superuser Contribution volume changing between iOS and desktop

PlanPremiumCountryUKDeviceiphone se (2020), desktop pcOperating SystemiOS 14, Windows 10 I listen to music on my iphone and pc. I like my volume at max on my pc, as i have an external mixer, however i like my volume at a low level when using headphon...

  • Casual Listener
  • Plan Premium Country UK Device iphone se (2020), desktop pc Operating System iOS 14, Windows 10   I listen to music on my iphone and pc. I like my volume at max on my pc, as i have an e...
  • Jeremy
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution [bug] carplay non touch screen

PlanPremiumCountryUsaDevice(iPhone 13 pro max)Operating SystemIos15My Question or IssueI have a car that has a non touch display and a knob instead to control everything. my issue is randomly the selection will stick at the top navigation bar and not...

  • Regular
  • Plan Premium Country Usa Device (iPhone 13 pro max) Operating System Ios15 My Question or Issue I have a car that has a non touch display and a knob instead to control everything.   m...
  • karam99
  • Regular
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Bad Hide Song Functionality

Hi there, I've never been on this forum but have to comment on Spotify's latest update. As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the options when you click the additional options area of a song. ...

  • Visitor
  • Hi there, I've never been on this forum but have to comment on Spotify's latest update.   As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the op...
  • Shane_McMahon
  • Casual Listener
  • 5285 Views
  • 10 replies
  • 43 likes
  • UI
    UI Upgrade Sucks
    usability
    UX
  • 5285 Views
  • 10 replies
  • 43 likes

Superuser Contribution Spotify app not opening

PlanFamily PremiumCountryEnglandDeviceiPhone 6Operating SystemNot sure - do still need to update My Question or IssueThe spotify app does not have its normal logo on my homescreen, but it has a white background with grey lines on. When i click on the...

  • Casual Listener
  • Plan Family Premium Country England Device iPhone 6 Operating System Not sure - do still need to update   My Question or Issue The spotify app does not have its normal logo on my homes...
  • OscarDC
  • Moderator
  • 1278 Views
  • 4 replies
  • 0 likes
  • 1278 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Login after resetting password

Hello... I’m trying to log in but keep getting the same answer “login failed”. I have now tried to reset my password about 7-8 times without any luck of logging in, by pressing the “forgot my password” option. I’m running out of password possibilitie...

  • Newbie
  • Hello...  I’m trying to log in but keep getting the same answer “login failed”. I have now tried to reset my password about 7-8 times without any luck of logging in, by pressing the “forgot my ...
  • OscarDC
  • Moderator
  • 1359 Views
  • 7 replies
  • 0 likes
  • Password trouble
  • 1359 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium dou account problem

Hey I have the premium dou plan for me and my gf yesterday when Spotify had a problem in the app both account in my phone and my gf phone has been logged out and today when I sent her new link to join the plan it doesn’t open her a new account in her...

  • Newbie
  • Hey I have the premium dou plan for me and my gf yesterday when Spotify had a problem in the app both account in my phone and my gf phone has been logged out and today when I sent her new link to joi...
  • Yordan
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login on iPhone - Login on iMac works

PremiumUSiPhone 11iOS My Question or IssueI can login on my desktop iMac with my email/username and Spotify password, but I cannot do so on my iPhone. I simply get returned to the login screen when I try to do so. If I try the "login without password...

  • Newbie
  • Premium US iPhone 11 iOS    My Question or Issue I can login on my desktop iMac with my email/username and Spotify password, but I cannot do so on my iPhone.  I simply get return...
  • Jeremy
  • Spotify Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • Login
  • 472 Views
  • 1 replies
  • 0 likes

I need a favor please

So it looks like Spotify knows about the equalizer glitch for iOS. However, would someone that does have presets screenshot what the settings are. I am terrible at tuning and literally just got aftermarket speakers installed.

  • Newbie
  • So it looks like Spotify knows about the equalizer glitch for iOS.  However, would someone that does have presets screenshot what the settings are. I am terrible at tuning and literall...
  • 233 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 233 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lost playlist & saved songs after downtime fix

My Question or IssueAfter the downtime/login fix the internal app isn’t functioning fine. Lost all saved songs and playlist after re-logging and have lost the last state of the app.

  • Regular
  •   My Question or Issue After the downtime/login fix the internal app isn’t functioning fine. Lost all saved songs and playlist after re-logging and have lost the last state of the app. 
  • maddog223
  • Casual Listener
  • 756 Views
  • 8 replies
  • 2 likes
  • 756 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Lost all pre-sets on my equalizer tab

I have an iPhone 11 Regular and I’ve been using Spotify for around 4 to 5 years, Normally when I go to the equalizer tab in settings on the app and play my music on the “Dance” pre-set that they had on there I now no longer have any equalizer pre-set...

  • Regular
  • I have an iPhone 11 Regular and I’ve been using Spotify for around 4 to 5 years, Normally when I go to the equalizer tab in settings on the app and play my music on the “Dance” pre-set that they had ...
  • Kiril
  • Moderator
  • 1443 Views
  • 5 replies
  • 3 likes
  • 1443 Views
  • 5 replies
  • 3 likes