Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30357 Views
  • 13 replies
  • 35 likes
  • 30357 Views
  • 13 replies
  • 35 likes

I cant change my playlist cover, delete it, or private it

When I click edit on the playlist and click the delete button and nothing happens and my playlist is still there. When I click private nothing changes but when I select public it goes public. When I go into the editor and click change image nothing h...

  • Casual Listener
  • When I click edit on the playlist and click the delete button and nothing happens and my playlist is still there. When I click private nothing changes but when I select public it goes public. When I...
  • MateusM
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when playing game (IOS)

PlanPremiumCountryCalifornia Device(iPhone 14)My Question or IssueEvery time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausing. Anyone know any solutions?

  • Casual Listener
  •   Plan Premium Country California  Device (iPhone 14) My Question or Issue Every time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausin...
  • MihailY
  • Moderator
  • 5990 Views
  • 14 replies
  • 0 likes
  • 5990 Views
  • 14 replies
  • 0 likes

Superuser Contribution [iOS] Spotify refuses to play albums

I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify. Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then back to Spotify, it refuses to remember the album and song I wa...

  • Regular
  • I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify.   Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then bac...
  • MihailY
  • Moderator
  • 316 Views
  • 11 replies
  • 0 likes
  • music
    Other
  • 316 Views
  • 11 replies
  • 0 likes

No Audio, and track pauses after 2 seconds with BT headset

I have had this issue in the past when BT headset was connected to two devices. This time the headset is connected to the iphone only. Also no audio is heard during the two seconds of playtime. When I turn off BT everything is normal.

  • Music Fan
  • I have had this issue in the past when BT headset was connected to two devices. This time the headset is connected to the iphone only. Also no audio is heard during the two seconds of playtime. When ...
  • ryan1969
  • Newbie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't add offline content on my Spotify app on iPhone

The app says too many devices are connected even if I logged out from all the devices. I'm still unable to add offline content on my iPhone app.

  • Visitor
  • The app says too many devices are connected even if I logged out from all the devices. I'm still unable to add offline content on my iPhone app.
  • Novy
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently switched back to free subscription, and now no songs play

Cannot play any songs/playlists. I can only see podcast episodes on the "what's new" tab on my account icon (top left corner on app).

  • Visitor
  • Cannot play any songs/playlists. I can only see podcast episodes on the "what's new" tab on my account icon (top left corner on app).
  • Ivelina
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution what mean Wired connection in green

When I play music it show me under the song in green Wired Connection what can that mean ?

  • Visitor
  • When I play music it show me under the song in green Wired Connection what can that mean ?
  • MihailY
  • Moderator
  • 11811 Views
  • 22 replies
  • 0 likes
  • 11811 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify keeps pausing every 30 seconds on the dot

My Question or IssueToday my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone to the latest iOS and it still is pausing. I measured the ti...

  • Casual Listener
  •   My Question or Issue Today my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone...
  • WarheadOD
  • Newbie
  • 633 Views
  • 12 replies
  • 0 likes
  • 633 Views
  • 12 replies
  • 0 likes

Superuser Contribution Queue swipe makes the song play instantly iOS

Whenever I add a song to the queue it’s starts playing instantly, even if I already have other songs in the queue. I can’t build up a queue because it’s keeps playing instantly. I haven’t had this issue on desktop, just on iOS. It only works when I u...

  • Visitor
  • Whenever I add a song to the queue it’s starts playing instantly, even if I already have other songs in the queue. I can’t build up a queue because it’s keeps playing instantly. I haven’t had this is...
  • Yordan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution iOS dark mode widget colour

DeviceiPhone Operating SystemiOS 17 My Question or IssueCould we please get the option to have a coloured widget instead of having the solid black colour only with dark mode on iOS? The coloured option is so much nicer.

  • Newbie
  • Device iPhone  Operating System iOS 17   My Question or Issue Could we please get the option to have a coloured widget instead of having the solid black colour only with dark mode on ...
  • MattSuda
  • Spotify Star
  • 862 Views
  • 2 replies
  • 2 likes
  • 862 Views
  • 2 replies
  • 2 likes

Superuser Contribution cannot pin any new playlists or artists (premium user)

I've not been able to pin any new artists or playlists. I have spotify premium and only 3 things pinned. Idk why I can't pin any new ones. Like the button is straight up not there.

  • Visitor
  • I've not been able to pin any new artists or playlists. I have spotify premium and only 3 things pinned. Idk why I can't pin any new ones. Like the button is straight up not there.
  • Ivelina
  • Moderator
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "We can't play this until you allow this track in the Spotify phone app", nothing works

PlanPremiumCountryMexicoDeviceiPhone 12 Pro / Windows 11Operating SystemiOS 17 My Question or IssueToday I decided to play Silk Sonic, it's been a while since I've played their music, clicked on play on my Desktop App (Win11) and the following messag...

  • Music Fan
  • Plan Premium Country Mexico Device iPhone 12 Pro / Windows 11 Operating System iOS 17   My Question or Issue Today I decided to play Silk Sonic, it's been a while since I've played the...
  • francisgoca
  • Music Fan
  • 722 Views
  • 18 replies
  • 0 likes
  • (iOS)
    We can't play this song until you allow this artist in the spotify phone app
    windows11
  • 722 Views
  • 18 replies
  • 0 likes

Solved!!Superuser Contribution Rearrange tracks inside playlist ON PHONE

Hi! Anyone know if there is a way to rearrange the songs in a plylist on the phone, like on a computer? For example in my Shazam playlist (that fills automatically) the newest song is in the bottom of the looong list, and it is a pain in the b*tt to ...

  • Casual Listener
  • Hi! Anyone know if there is a way to rearrange the songs in a plylist on the phone, like on a computer? For example in my Shazam playlist (that fills automatically) the newest song is in the bottom o...
  • Eni
  • Moderator
  • 5890 Views
  • 6 replies
  • 0 likes
  • 5890 Views
  • 6 replies
  • 0 likes

Solved!! Local files are cut short when transferring them to IOS/mobile from Windows

When downloading mp3s from my computer to my phone to play as local files, I had the issue that some of the tracks were cut short (e.g. from 11 minutes to just 5:20). I tried using the download feature on the playlist, and I tried using Google drive ...

  • Casual Listener
  • When downloading mp3s from my computer to my phone to play as local files, I had the issue that some of the tracks were cut short (e.g. from 11 minutes to just 5:20). I tried using the download featu...
  • MysteriousMango1
  • Casual Listener
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reverse sort playlist

Premium - US - iPhone 8 - ios12 large playlist takes long time to scroll down to recently added (and most likely to be played). Wish to have a feature where you can flip the order of the playlists to start woth recently added at top instead of bottom...

  • Casual Listener
  • Premium - US - iPhone 8 - ios12   large playlist takes long time to scroll down to recently added (and most likely to be played). Wish to have a feature where you can flip the order of the pla...
  • Janspeed
  • Casual Listener
  • 48507 Views
  • 14 replies
  • 4 likes
  • reverse
    Reverse Order
    reverse order of lists needs changing
    Reverse playlist
    Reverse sort
  • 48507 Views
  • 14 replies
  • 4 likes

Superuser Contribution Remove tappable area below now playing bar in app (iOS)

Not sure if this is considered a bug but it’s definitely not a feature. I’m not sure how I manage to nail the location 50% of the time, but when tapping on the now playing bar after scrolling through a playlist in the iOS app, sometimes I’ll hit the ...

  • Newbie
  • Not sure if this is considered a bug but it’s definitely not a feature. I’m not sure how I manage to nail the location 50% of the time, but when tapping on the now playing bar after scrolling through...
  • Joan
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution 도와주세요

전 이미 프리미엄이용자입니다 노래를 잘듣다가 갑자기 요금제가입뜨면서 재생이되지않습니다.홈페이지 와서 로그인하니까 여전히 프리미엄 이용자라뜨고 앱재삭제후 다시깔아도 이상태네요.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or I...

  • Newbie
  • 전 이미 프리미엄이용자입니다 노래를 잘듣다가 갑자기 요금제가입뜨면서 재생이되지않습니다. 홈페이지 와서 로그인하니까 여전히 프리미엄 이용자라뜨고 앱재삭제후 다시깔아도 이상태네요. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...
  • Novy
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas isn't working

I tried everything, on my main account canvas doesn't work, but on other accounts it does

  • Visitor
  • I tried everything, on my main account canvas doesn't work, but on other accounts it does
  • Novy
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to stop Spotify from recommending stuff

Hello there My app is very much littered with recommendations, but Spotify doesn't really get me, so I would really like to turn these recommendations off. Is it possible? Best regards Thomas

  • Newbie
  • Hello there   My app is very much littered with recommendations, but Spotify doesn't really get me, so I would really like to turn these recommendations off. Is it possible?   Best rega...
  • Eni
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not restarting after any notification

Device: iPhone 12 ProOS: Not sure, but I just bought the phone this monthMy Question or Issue: Whenever someone sends me a message (SMS, WhatsApp, Signal, etc), it stops Spotify and it doesn't restart after the notification plays. I have to manually ...

  • Visitor
  • Device: iPhone 12 Pro OS: Not sure, but I just bought the phone this month My Question or Issue:   Whenever someone sends me a message (SMS, WhatsApp, Signal, etc), it stops Spotify and it d...
  • OscarDC
  • Moderator
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes