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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 29918 Views
  • 13 replies
  • 35 likes
  • 29918 Views
  • 13 replies
  • 35 likes

The new watchOS 10 app is very, very, very bad

We got an "update" (which honestly feels more like a downgrade) on the watchOS app and it's so bad I want to believe that was meant to be a beta version. The first and third screens in the starting portion of the app do the same thing, and now swipe ...

  • Newbie
  • We got an "update" (which honestly feels more like a downgrade) on the watchOS app and it's so bad I want to believe that was meant to be a beta version. The first and third screens in the starting p...
  • african_warrior
  • Newbie
  • 358 Views
  • 1 replies
  • 2 likes
  • 358 Views
  • 1 replies
  • 2 likes

Superuser Contribution Why does my app not resume playing the last song after I close it?

After the newest update (version 8.7.90) on iOS 15.6.1, I noticed immediately that after I leave the app, if I try to press “play” on the last song I was listening to then the playlist just finishes and I see the Home Screen on the app. And if I try ...

  • Casual Listener
  • After the newest update (version 8.7.90) on iOS 15.6.1, I noticed immediately that after I leave the app, if I try to press “play” on the last song I was listening to then the playlist just finishes ...
  • Eni
  • Moderator
  • 1274 Views
  • 9 replies
  • 0 likes
  • 1274 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Local files with special characters in title are unplayable (iPhone)

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS 15.5 Most of the local files on my phone, when downloaded from my laptop, appear grayed out and are unplayable upon closing the app and reopening it. This appears to be a common problem here wit...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XR Operating System iOS 15.5   Most of the local files on my phone, when downloaded from my laptop, appear grayed out and are unplayable upon clos...
  • Susan_GP
  • Moderator
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast filter by unplayed

iPhone the filter in podcasts for showing only unplayed podcasts has gone missing. Where is this filter? and for the love of all that is good and holy please make it a persistent filter. I never want to see podcasts I’ve already listed to. When I tur...

  • Visitor
  • iPhone  the filter in podcasts for showing only unplayed podcasts has gone missing. Where is this filter?  and for the love of all that is good and holy please make it a persistent fi...
  • BillyD00
  • Casual Listener
  • 590 Views
  • 6 replies
  • 0 likes
  • 590 Views
  • 6 replies
  • 0 likes

Superuser Contribution Songs keep repeating in any type of playlist I put on

Regardless of what type of playlist I am listening to (self curated, Spotify playlist, artist Radio, etc.) the same songs will play repeatedly throughout the listening experience. This is occurring when 95-99% of the playlist hasn’t been played yet (...

  • Casual Listener
  • Regardless of what type of playlist I am listening to (self curated, Spotify playlist, artist Radio, etc.) the same songs will play repeatedly throughout the listening experience. This is occurring w...
  • anna_cawrey
  • Newbie
  • 5684 Views
  • 2 replies
  • 3 likes
  • 5684 Views
  • 2 replies
  • 3 likes

Superuser Contribution group session - song keeps starting over

PlanPremiumCountryUSADevice(iPhone 6s)Operating SystemiOS 13.5.1 My Question or IssueI have started a group session and have a queue going. During the middle of songs, the song automatically starts over, multiple times within the same song and with m...

  • Visitor
  • Plan Premium Country USA Device (iPhone 6s) Operating System iOS 13.5.1   My Question or Issue I have started a group session and have a queue going.  During the middle of songs, ...
  • Alex----
  • Visitor
  • 6864 Views
  • 21 replies
  • 7 likes
  • bug
    Group Session
    group session bug
    iOS
  • 6864 Views
  • 21 replies
  • 7 likes

Superuser Contribution My music does not resume after watching a short video on other apps

Previously when I’m listening to music on my Spotify app I can scroll through Twitter or Facebook apps watch a short video when I’m done the music resumes playing on Spotify but now the moment I watch a video on any other app it refuse to resume and ...

  • Casual Listener
  • Previously when I’m listening to music on my Spotify app I can scroll through Twitter or Facebook apps watch a short video when I’m done the music resumes playing on Spotify but now the moment I wat...
  • Elena
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Spotify needs to be opened to download music?

I have bought an iphone 8 and wanted to download all my songs. But it only downloads when the app is open and im not idle. This takes a lot of time because im about to download like 2k songs. I never had that problem with other devices. Any ideas?

  • Regular
  • I have bought an iphone 8 and wanted to download all my songs. But it only downloads when the app is open and im not idle.    This takes a lot of time because im about to download like 2k...
  • gva_114-6lyxc
  • Newbie
  • 58284 Views
  • 7 replies
  • 0 likes
  • 58284 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify controls no longer showing on lock screen, I'm in Iphone IOS 16.

I updated my phone and I saw the controls for a few days but now nothing appears on the lock screen and I don't understand why. I've logged out and back in, deleted the app and redownloaded it, and played with the settings but nothing has helped.

  • Casual Listener
  • I updated my phone and I saw the controls for a few days but now nothing appears on the lock screen and I don't understand why. I've logged out and back in, deleted the app and redownloaded it, and p...
  • D4CLoveTrain
  • Newbie
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops playing on iPhone when screen is locked

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 10Software version 15.3.1 My Question or Issue: When I press play on a song and lock my screen (when I go running for instance), Spotify app either plays the song and stops or it closes the app....

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 10 Software version 15.3.1   My Question or Issue:  When I press play on a song and lock my screen (when I go runni...
  • MihailY
  • Moderator
  • 8827 Views
  • 12 replies
  • 3 likes
  • iphone
    support
  • 8827 Views
  • 12 replies
  • 3 likes

CAN´T CHANGE PROFILE PIC OR PLAYLIST COVER

HelloI recently upgraded to Premium and when I try tapping on change photo or change image for Profile pic or Playlist nothing happens. Quite upsetting coming from Apple Music... Did anyone encounter this?

  • Casual Listener
  • Hello I recently upgraded to Premium and when I try tapping on change photo or change image for Profile pic or Playlist nothing happens. Quite upsetting coming from Apple Music...   Did anyon...
  • TreesNBees
  • Newbie
  • 2890 Views
  • 5 replies
  • 0 likes
  • 2890 Views
  • 5 replies
  • 0 likes

Superuser Contribution offline

i cant listen to music when i dont turn on 4g , i have premium acc wth?

  • Visitor
  • i cant listen to music when i dont turn on 4g , i have premium acc wth?
  • Not applicable
  • 1643 Views
  • 3 replies
  • 0 likes
  • 1643 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple TV app pairing every time

PlanPremiumCountryUSA Device(Apple TV 4K)Operating System(tvOS 13.4) My Question or IssueApple TV Spotify app requesting activation/pairing every time I try to use the app. Performed a "clean" reinstall numerous times, restarted the device etc. Probl...

  • Visitor
  • Plan Premium Country USA   Device (Apple TV 4K) Operating System (tvOS 13.4)   My Question or Issue Apple TV Spotify app requesting activation/pairing every time I try to use the...
  • Maria
  • Moderator
  • 4861 Views
  • 24 replies
  • 9 likes
  • apple TV
    Login
    pairing
  • 4861 Views
  • 24 replies
  • 9 likes

Solved!!Superuser Contribution App shows offline when in mobile data

Plan - family planDevice - iPhone SEOperating System - iOS 15.5 I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go online first" even though app is online.I have deleted and reinstal...

  • Casual Listener
  • Plan - family plan Device - iPhone SE Operating System - iOS 15.5   I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go onl...
  • Not applicable
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

More equalizer bands and custom EQ presets for iOS

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 11.3 My Question or Issue Hi, The equalizer provided is nice, but could be significantly improved by adding ability to save presets and adding more than 6 EQ bands. Specificly, a band lower than ...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 11.3   My Question or Issue   Hi, The equalizer provided is nice, but could be significantly improved by adding abil...
  • papervws
  • Newbie
  • 1395 Views
  • 4 replies
  • 17 likes
  • eq
    Equalizer
  • 1395 Views
  • 4 replies
  • 17 likes

LOCAL DOWNLOADED FILES GRAYED OUT UPON APP CLOSE, WON'T SYNC

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 17.3My Question or IssueI have used Spotify since the app was created. I have thousands of local files that I have converted, downloaded & synced to my phone and to downloaded playlists for ...

  • Roadie
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 17.3 My Question or Issue I have used Spotify since the app was created.  I have thousands of local files that I have ...
  • 163 Views
  • 0 replies
  • 0 likes
  • "cant access local files"
    Grayed out
    Iphone local files sync
    local files
  • 163 Views
  • 0 replies
  • 0 likes

App Notifications for Music/Podcasts do not work

PlanPremiumCountryUKDeviceiPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16Operating SystemiOS, iPadOS, Mac OS My Question or IssueDoes anyone else not get any notifications on any of their devices for new episodes being released or new music? I used ...

  • Newbie
  • Plan Premium Country UK Device iPhone 15 Pro Max, iPad Pro 12.9, MacBook Pro 16 Operating System iOS, iPadOS, Mac OS   My Question or Issue Does anyone else not get any notifications o...
  • Mookie1
  • Newbie
  • 208 Views
  • 2 replies
  • 0 likes
  • Premium
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change picture on my Spotify playlists anymore

Hello! I used to be able to change the pictures and edit the descriptions on my Spotify playlists on iOS. (Picture for example below).  Now I am suddenly unable to do this. I'm not sure if it's because of a recent iOS update, a recent Spotify update,...

D3CE148B-4710-470C-8FC5-E56CC8AF809C.jpeg
  • Visitor
  •   Hello! I used to be able to change the pictures and edit the descriptions on my Spotify playlists on iOS. (Picture for example below).   Now I am suddenly unable to do this. I'm not sure ...
  • Joan
  • Moderator
  • 5727 Views
  • 3 replies
  • 0 likes
  • 5727 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Amazon registered devices not showing on Spotify with different account

We are a house hold that has a shared Spotify family plan. We also have a family plan for Amazon. We have several Amazon echo devices and the ones which are registered with with particular account will show up as devices to play from for that user bu...

  • Casual Listener
  • We are a house hold that has a shared Spotify family plan. We also have a family plan for Amazon. We have several Amazon echo devices and the ones which are registered with with particular account wi...
  • Greeksense
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes