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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30365 Views
  • 13 replies
  • 35 likes
  • 30365 Views
  • 13 replies
  • 35 likes

Spotify app repeatedly jumps to same playlist from another device

DEVICE: IPhone 11 Pro, IOS 13.3Spotify Premium Subscription, utilizing the iPhone app. I think my Spotify is syncing to another playlist in my office. Trying to play through my Bluetooth headphones. Spotify can see my device and will play music that ...

  • Visitor
  • DEVICE: IPhone 11 Pro, IOS 13.3 Spotify Premium Subscription, utilizing the iPhone app.  I think my Spotify is syncing to another playlist in my office. Trying to play through my Bluetooth...
  • Loxer
  • Community Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

I can’t find repeat or shuffle buttons

PlanPremiumCountryAustralia DeviceiPad air 2 Operating System(iOS 10) My Question or IssueI can’t seem to find the repeat or shuffle button when I’m playing music and I can’t find the button to view the queue they used to be next to the play/pause bu...

  • Newbie
  • Plan Premium Country Australia  Device iPad air 2  Operating System (iOS 10)   My Question or Issue I can’t seem to find the repeat or shuffle button when I’m playing music a...
  • Loxer
  • Community Legend
  • 1067 Views
  • 2 replies
  • 0 likes
  • 1067 Views
  • 2 replies
  • 0 likes

How to download app when under the system requirements?

PlanPremiumCountryNew ZealandDeviceiphone 5Operating SystemiOS10.3.4 My Question or IssueI have just purchased a second hand iPhone 5, I have got the operating system up to its maximum level of 10.3.4 but the minimum requirements to download Spotify ...

  • Casual Listener
  • Plan Premium Country New Zealand Device iphone 5 Operating System iOS10.3.4   My Question or Issue I have just purchased a second hand iPhone 5, I have got the operating system up to i...
  • Loxer
  • Community Legend
  • 2102 Views
  • 2 replies
  • 0 likes
  • 2102 Views
  • 2 replies
  • 0 likes

Superuser Contribution Streaming or playing from downloaded file?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. During holiday I had a limited data plan. I came up with the following question.When l...

  • Casual Listener
  •     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Peter
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Same Song Plays Over and Over

When I load the app and click any song to play it is interrupted by another song after a couple seconds... the same song (by Mathia Mutchen) ...who I have never heard of until now. When I try to stop the song it starts to auto play again after a seco...

  • Casual Listener
  • When I load the app and click any song to play it is interrupted by another song after a couple seconds... the same song (by Mathia Mutchen) ...who I have never heard of until now.   When I tr...
  • Emilia_8
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicates of the same albums

Plan Family Country UK Device iPhone 5S & Windows PC Operating System iOS 10 & Windows 7 & 10 My Question or Issue Why are albums seemingly re-uploaded to the Spotify database with what looks like no changes what so ever? The result is an unorganised...

Saved.PNG Saved_Not.PNG Saved_Dup.PNG
  • Roadie
  • Plan Family Country UK Device iPhone 5S & Windows PC Operating System iOS 10 & Windows 7 & 10   My Question or Issue Why are albums seemingly re-uploaded to the S...
  • Peter
  • Spotify Legend
  • 35468 Views
  • 46 replies
  • 39 likes
  • library saving and removing
    Music And Album Experience
  • 35468 Views
  • 46 replies
  • 39 likes

Solved!! Unable to shuffle filtered liked songs in Liked Songs

PlanPremiumDeviceiPhone XSOperating SystemiOS 13.2.3 Often I want to listen to music I like by a certain artist or in a certain album. I would go to my library and then to my liked songs and search for a certain artist or album and then hit shuffle. ...

  • Casual Listener
  • Plan Premium Device iPhone XS Operating System iOS 13.2.3   Often I want to listen to music I like by a certain artist or in a certain album. I would go to my library and then to my liked...
  • Lekgolo143
  • Casual Listener
  • 2195 Views
  • 2 replies
  • 1 likes
  • 2195 Views
  • 2 replies
  • 1 likes

Superuser Contribution Re: Car View Problem

My car view suddenly stopped working too.This should be answerable. (iPhone 6, USB port directly into the deck. No bluetpoth or other. )

  • Visitor
  • My car view suddenly stopped working too. This should be answerable.  (iPhone 6, USB port directly into the deck. No bluetpoth or other. )
  • Peter
  • Spotify Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
  • 0 likes

Superuser Contribution Touch Preview

PlanPremiumCountry DeviceiPhone 8 My Question or Issue Please bring back the touch preview feature. Removing it was a huge mistake and only makes me more hesitant to ever update the app for fear of finding out what new way you’ve made my favorite app...

  • Newbie
  •   Plan Premium Country   Device iPhone 8   My Question or Issue   Please bring back the touch preview feature. Removing it was a huge mistake and only makes me more hesi...
  • Guido
  • Spotify Legend
  • 2539 Views
  • 3 replies
  • 14 likes
  • Touch preview
  • 2539 Views
  • 3 replies
  • 14 likes

Spotify connect constantly disconnects from Amazon Fire TV even after setting it as a favourite

Device(iPhone in iPad)Operating System(iOS 10+)My Question or IssueI'm playing music through the iPhone or iPad Spotify app and using Spotify Connect to listen on an Amazon Fire TV device. This is the only device I'll ever want to listen to while at ...

  • Casual Listener
  • Device (iPhone in iPad) Operating System (iOS 10+) My Question or Issue I'm playing music through the iPhone or iPad Spotify app and using Spotify Connect to listen on an Amazon Fire TV device. ...
  • 804 Views
  • 0 replies
  • 0 likes
  • 804 Views
  • 0 replies
  • 0 likes

Battery Drain, iPhone 11

Hi, I’m very new to Spotify. Is it normal that massive battery usage ?I’m currently on IOS 13.3

  • Visitor
  • Hi, I’m very new to Spotify. Is it normal that massive battery usage ? I’m currently on IOS 13.3
  • eltoch
  • Composer
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashing my snapchat

When I take a picture on the camera of my iPhone 7 IOS 13.3 my Spotify premium will stop playing. Also when I am listening to music on Spotify and I take a picture on Snapchat it will crash Snapchat.

  • Visitor
  • When I take a picture on the camera of my iPhone 7 IOS 13.3 my Spotify premium will stop playing. Also when I am listening to music on Spotify and I take a picture on Snapchat it will crash Snapchat....
  • Petya
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removeing my playlist from spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Alarm silent when playing music

PremiumSwitzerlandiPhone XiOS 12.(?) My Question or IssueWhen I put on music on Spotify and set an alarm on the basic apple clock app, the alarm will go off but with no sound. (When Spotify is closed the alarm goes off with sound.) Does anyone have t...

  • Casual Listener
  • Premium Switzerland iPhone X iOS 12.(?)   My Question or Issue When I put on music on Spotify and set an alarm on the basic apple clock app, the alarm will go off but with no sound.  ...
  • ahart_13
  • Newbie
  • 21304 Views
  • 6 replies
  • 3 likes
  • 21304 Views
  • 6 replies
  • 3 likes

Superuser Contribution Premium not working offline

I have the premium plan and been using spotify normally.Now though it’s having a problem that even though I have all my songs saved and downloaded, when the internet is turned off the songs won’t play. Ive already updated the app and restarted my pho...

  • Casual Listener
  • I have the premium plan and been using spotify normally. Now though it’s having a problem that even though I have all my songs saved and downloaded, when the internet is turned off the songs won’t p...
  • db_48c-84fc6a
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unknown song plays starts playing even even attempting to change song

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my spotify stared acting very strange. It randomly start playing the same song i have neve...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my s...
  • Mario
  • Spotify Legend
  • 2929 Views
  • 3 replies
  • 0 likes
  • 2929 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple CarPlay Wont Sort Playlists

I have my playlists sorted in my Spotify app by “Recently Added,” so the newest songs I’ve added to the playlist are at the top. But when using Apple CarPlay, this doesn’t carry over to my in-car display. Playlists are only sorted by ‘oldest to newes...

  • Regular
  • I have my playlists sorted in my Spotify app by “Recently Added,” so the newest songs I’ve added to the playlist are at the top.   But when using Apple CarPlay, this doesn’t carry over to my i...
  • kronofogdn
  • Visitor
  • 1023 Views
  • 2 replies
  • 0 likes
  • apple
    Carplay
    Playlists
    recently added
  • 1023 Views
  • 2 replies
  • 0 likes

Superuser Contribution What happened to the search option?

PlanPremium DeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI recently updated the app. I had not updated it for a long time, so I don't know since when this is happening. In any case, it was a big mistake. I cannot describe how angry t...

  • Casual Listener
  • Plan Premium   Device iPhone SE Operating System iOS 12.1.4   My Question or Issue I recently updated the app. I had not updated it for a long time, so I don't know since when this...
  • Mario
  • Spotify Legend
  • 1218 Views
  • 2 replies
  • 0 likes
  • 1218 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I quickly add songs to a playlist on the iOS app?

Hello! I've recently come over to Spotify from Amazon, and I'm struggling with creating playlists on the iphone app (I have an iPhone XS and the app is up to date.) I have a lot of playlists, and like creating new ones for different events and occasi...

  • Visitor
  • Hello! I've recently come over to Spotify from Amazon, and I'm struggling with creating playlists on the iphone app (I have an iPhone XS and the app is up to date.) I have a lot of playlists, and lik...
  • Mario
  • Spotify Legend
  • 3960 Views
  • 1 replies
  • 0 likes
  • 3960 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads and playlists

So I downloaded a playlist and I was wondering, when I take the song out of the playlist does it automatically un download or do I have to find it out of the playlist and un download it?

  • Visitor
  • So I downloaded a playlist and I was wondering, when I take the song out of the playlist does it automatically un download or do I have to find it out of the playlist and un download it?
  • Mario
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes