Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27466 Views
  • 13 replies
  • 33 likes
  • 27466 Views
  • 13 replies
  • 33 likes

Liked Songs Don't have Genre Labels Anymore

DeviceiPhone 14 Operating SystemiOS 17.4.1 My Question or IssueThe genre labels that were at the top of liked songs are gone, and it was really helpful to filter liked songs based on genre. Please can this be brought back?

  • Casual Listener
  • Device iPhone 14   Operating System iOS 17.4.1   My Question or Issue The genre labels that were at the top of liked songs are gone, and it was really helpful to filter liked songs b...
  • 29 Views
  • 0 replies
  • 0 likes
  • 29 Views
  • 0 replies
  • 0 likes

Problems with podcasts on Libratone speakers

Hey guys. I have issues that do not make sense for me. When trying to listen to some podcasts I cannot chose my Libratone speakers over WiFi. I am forced to use Bluetooth and see the message in Spotify that this song (!) cannot be played using the sp...

  • Visitor
  • Hey guys. I have issues that do not make sense for me. When trying to listen to some podcasts I cannot chose my Libratone speakers over WiFi. I am forced to use Bluetooth and see the message in Spoti...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect Airplay not working (timer shows music playing, but no sound)

I've been having this problem for months. On Iphone 14pro with latest iOS, I try to connect to my speaker via Airplay in Spotify Connect window on the app. I click the speaker, and then it shows that it's connected, and the music on the app shows tha...

  • Music Fan
  • I've been having this problem for months.  On Iphone 14pro with latest iOS, I try to connect to my speaker via Airplay in Spotify Connect window on the app.  I click the speaker, and then i...
  • AlejaR
  • Moderator
  • 403 Views
  • 5 replies
  • 1 likes
  • Airplay
  • 403 Views
  • 5 replies
  • 1 likes

Blend isn’t showing user activity.

My Spotify blend playlist hasn’t been showing a box with user activity for two days when I have been clicking on the little profile pictures.

  • Casual Listener
  • My Spotify blend playlist hasn’t been showing a box with user activity for two days when I have been clicking on the little profile pictures.
  • 164 Views
  • 0 replies
  • 1 likes
  • 164 Views
  • 0 replies
  • 1 likes

Superuser Contribution How can I stop getting in-app concert recommendations?

I've attached an example of some Direct marketing sent my way.How can I stop it? PlanPremiumCountryUKDeviceIPhone 12Operating SystemiOS 17.1

  • Regular
  • I've attached an example of some Direct marketing sent my way. How can I stop it?   Plan Premium Country UK Device IPhone 12 Operating System iOS 17.1      
  • aalleexx75400
  • Regular
  • 24068 Views
  • 163 replies
  • 76 likes
  • 24068 Views
  • 163 replies
  • 76 likes

Superuser Contribution Carplay issues

PlanPremiumCountryNetherlandsDeviceIphone 15Operating SystemIOS 17.5 My Question or IssueHello, I have a quite annoying bug with Spotify in the car with CarPlay. Every time I connect my phone WIRED to my carplay system, I cannot start music from carp...

  • Casual Listener
  •   Plan Premium Country Netherlands Device Iphone 15 Operating System IOS 17.5   My Question or Issue Hello, I have a quite annoying bug with Spotify in the car with CarPlay. Ever...
  • MartinT
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't scroll on the left side of the screen.

It only happens in Spotify, and it's not a issue with my display. Already performed a clean reinstall etc etc.PlanPremiumCountryBrazilDevice(iPhone 6S)Operating System(iOS 15.7.5)My Question or IssueHow do i fix this?

  • Regular
  • It only happens in Spotify, and it's not a issue with my display. Already performed a clean reinstall etc etc. Plan Premium Country Brazil Device (iPhone 6S) Operating System (iOS 15.7.5) ...
  • Wabbit07
  • Casual Listener
  • 2798 Views
  • 22 replies
  • 1 likes
  • 2798 Views
  • 22 replies
  • 1 likes

Superuser Contribution Can anyone help with my music being paused when I send a snap/message

Whenever I send a snap or message on Snapchat, my music stops playing and I have to click play again. Is there anything I can do to stop this?

  • Newbie
  • Whenever I send a snap or message on Snapchat, my music stops playing and I have to click play again. Is there anything I can do to stop this?
  • Vanessa041
  • Visitor
  • 21026 Views
  • 6 replies
  • 0 likes
  • 21026 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Local files downloaded but not playing

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 13.4.1 My Question or IssueI have a playlist that includes songs not available on Spotify, so I sync the local files from my desktop to my phone. This worked fine until a few days ago my local files ...

  • Music Fan
  • Plan Premium Device iPhone SE 2020 Operating System iOS 13.4.1   My Question or Issue I have a playlist that includes songs not available on Spotify, so I sync the local files from my de...
  • Maganda8181
  • Newbie
  • 50544 Views
  • 44 replies
  • 1 likes
  • 50544 Views
  • 44 replies
  • 1 likes

Superuser Contribution Control4 Speakers: Playlist Stops After First Song

When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing through the iPhone itself, it's only when I connect ...

  • Regular
  • When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing t...
  • santo23
  • Regular
  • 1226 Views
  • 15 replies
  • 0 likes
  • 1226 Views
  • 15 replies
  • 0 likes

Superuser Contribution music randomly stopping

PlanPremium Device(iPhone XR)Operating System(iOS 16) My Question or Issuealmost everytime i listen to music on my phone, every few songs the music just randomly stops, the song length and progress bar just go blank (image attached), and it doesn’t l...

  • Newbie
  • Plan Premium   Device (iPhone XR) Operating System (iOS 16)   My Question or Issue almost everytime i listen to music on my phone, every few songs the music just randomly stops, t...
  • Joan
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Alexa frequently plays past the end of songs

PlanPremiumCountryGermanyDeviceAlexa Echo Gen. 4, Android, MacBook ProOperating SystemAndroid 14, macOS 14.1.2 My Question or IssueWhen playing over Alexa, Spotify frequently just stops playing music after a song ends, even though it there are more s...

  • Regular
  • Plan Premium Country Germany Device Alexa Echo Gen. 4, Android, MacBook Pro Operating System Android 14, macOS 14.1.2   My Question or Issue When playing over Alexa, Spotify frequently...
  • waces
  • Roadie
  • 190 Views
  • 4 replies
  • 0 likes
  • 190 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify is causing my XS to heat up.

so as far as I can tell with all my apps having background app refresh turned off Spotify almost immediately after I updated now will start to heat up my phone quickly after starting any tracks and then the app crashes approx 3 minutes later. i have ...

  • Casual Listener
  • so as far as I can tell with all my apps having background app refresh turned off Spotify almost immediately after I updated now will start to heat up my phone quickly after starting any tracks and t...
  • HGRitticuss
  • Regular
  • 6976 Views
  • 16 replies
  • 2 likes
  • 6976 Views
  • 16 replies
  • 2 likes

Stuttering on FIRST scroll in playlist with 120hz iPhone

Listen, if I'm the only one that can see this then I will shut up, but it has been an issue ever since the iPhones got 120hz screens. In fact, if I limit my phone 60hz the issue goes away! But here is the issue I'm seeing:Lets say I go to the 'Countr...

  • Newbie
  • Listen, if I'm the only one that can see this then I will shut up, but it has been an issue ever since the iPhones got 120hz screens. In fact, if I limit my phone 60hz the issue goes away! But here i...
  • lunarephemera
  • Newbie
  • 761 Views
  • 6 replies
  • 2 likes
  • cover
    iOS
    iphone
    Optimization
    Scroll
    stutter
    stuttering
  • 761 Views
  • 6 replies
  • 2 likes

how to remove songs and artist

There is an artist/band from the 1980s that I absolutely hate. But they keep popping up in my playlists because there are in the same genre of songs I love. HOW CAN I DELETE/REMOVE/BAN THIS BAND?!?! I'm going nuts here.

  • Newbie
  • There is an artist/band from the 1980s that I absolutely hate. But they keep popping up in my playlists because there are in the same genre of songs I love. HOW CAN I DELETE/REMOVE/BAN THIS BAND?!?! ...
  • Amayy
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app not working on IOS 17.4.1 IPhone

PlanFreeDevice(iPhone 11 Pro)Operating System(iOS 17.4.1) My Question or IssueHey there, I have recently unsubscribed from Spotify Premium after a few years, and I have updated my IOS to the latest version a few weeks back, but I am unsure this is re...

  • Casual Listener
  • Plan Free Device (iPhone 11 Pro) Operating System (iOS 17.4.1)   My Question or Issue Hey there, I have recently unsubscribed from Spotify Premium after a few years, and I have updated m...
  • lindalasagna
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Jam remote sessions bug restarts song for everyone

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.0.2 My Question or IssueI’m liking the concept of the new jam feature, but there’s one issue that messes with me and my friends every single time we listen on our own phones in a remote sessio...

  • Gig Goer
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.0.2   My Question or Issue I’m liking the concept of the new jam feature, but there’s one issue that messes with me and...
  • myownhierarchy
  • Newbie
  • 6621 Views
  • 21 replies
  • 11 likes
  • 6621 Views
  • 21 replies
  • 11 likes

Superuser Contribution Stuttering music and losing connection to Apple HomePod mini through Airplay

PlanPremiumCountrySwedenDeviceiPhone Xs MaxOperating SystemiOS 16.2 My Question or Issue When I play music on my Apple HomePod Mini (Brand new, updated to iOS 16.2) through my iPhone, via Airplay, the music stutters a lot and I can't play for more th...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone Xs Max Operating System iOS 16.2   My Question or Issue   When I play music on my Apple HomePod Mini (Brand new, updated to iOS 16....
  • iMadeAnAccForThis
  • Visitor
  • 9340 Views
  • 34 replies
  • 7 likes
  • 9340 Views
  • 34 replies
  • 7 likes

Superuser Contribution Audiobooks locked on ios app but plays on desktop and web player

PlanPremiumCountryUSDeviceiPhone XOperating System(iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. When I add to my library and try to listen on my phone, i'm prompted to purchase the ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone X Operating System (iOS 16.7   as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. Whe...
  • Not applicable
  • 1732 Views
  • 12 replies
  • 0 likes
  • 1732 Views
  • 12 replies
  • 0 likes