Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 82487 Views
  • 19 replies
  • 37 likes
  • 82487 Views
  • 19 replies
  • 37 likes

Superuser Contribution [iOS] Double-tap for reverse sorting is missing

I've disliked this missing functionality for .. years. literally. If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Android and on the Desktop version it is different, here you can...

  • Casual Listener
  • I've disliked this missing functionality for .. years. literally. 😉 If you create your own playlists it keeps it sorted by old to new meaning recently added songs get added at the end. On Androi...
  • Skgray58
  • Casual Listener
  • 891 Views
  • 10 replies
  • 0 likes
  • 891 Views
  • 10 replies
  • 0 likes

Superuser Contribution AirPods pausing Spotify after a few seconds

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 5.4 My Question or IssueI have a brand new iPhone 13 and now I have brand new AirPods 3rd generation. Spotify is pausing after a few seconds every time I use it. I have tried removing the app and...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 5.4   My Question or Issue I have a brand new iPhone 13 and now I have brand new AirPods 3rd generation.  Spotify is ...
  • Davidfitz
  • Visitor
  • 7019 Views
  • 9 replies
  • 0 likes
  • 7019 Views
  • 9 replies
  • 0 likes

Superuser Contribution Recently played disappeared from mobile

PlanPremiumCountryAustraliaDeviceiPhoneOperating SystemiOS My Question or IssueFor the last several days my "Recently Played" list on the home page has disappeared, and all I can see now are the lists that were usually beneath that. I tried signing i...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone Operating System iOS   My Question or Issue For the last several days my "Recently Played" list on the home page has disappeared, and all I...
  • rodmusicnow
  • Regular
  • 1306 Views
  • 4 replies
  • 1 likes
  • 1306 Views
  • 4 replies
  • 1 likes

Superuser Contribution Red Arrows

PlanPremiumCountryPolandDevice(iPhone XR)Operating System(iOS 15.1, Windows 10) My Question or IssueHello!The other day all of my downloaded songs just stopped working, all had the red arrow next to them which means that they didn't download/sync wit...

  • Casual Listener
  • Plan Premium Country Poland Device (iPhone XR) Operating System (iOS 15.1,  Windows 10)   My Question or Issue Hello! The other day all of my downloaded songs just stopped workin...
  • AlejaR
  • Moderator
  • 18052 Views
  • 16 replies
  • 2 likes
  • 18052 Views
  • 16 replies
  • 2 likes

2015 Mazda Bluetooth Spotify will NOT shuffle or repeat

Plan: Premium version 8.5.31.989 | Country: USA | Device: iPhone XS Max w/ iOS 12.3.1 I have a 2015 Mazda 6 (Touring), which comes with the bluetooth infotainment system. I play my music off of spotify while connected to the car via bluetooth. I have...

  • Newbie
  • Plan: Premium version 8.5.31.989 | Country: USA | Device: iPhone XS Max w/ iOS 12.3.1   I have a 2015 Mazda 6 (Touring), which comes with the bluetooth infotainment sy...
  • Kdanield191
  • Newbie
  • 2838 Views
  • 3 replies
  • 1 likes
  • 2838 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I delete or change my favourite artists?

My tastes have changed. I want to delete some of my original artists when I set up my account and add new ones. How do I do it? (At this rate Ill never want to add another favourite artist as Spotify makes it too difficult to change my tastes.)

  • Visitor
  • My tastes have changed. I want to delete some of my original artists when I set up my account and add new ones. How do I do it? (At this rate Ill never want to add another favourite artist as Spotify...
  • hellobabymonkey
  • Casual Listener
  • 6981 Views
  • 2 replies
  • 1 likes
  • 6981 Views
  • 2 replies
  • 1 likes

Superuser Contribution Video podcasts are not working.

So ive tried literally everything and i still see spotify video podcasts. Ive tried the turning off data saver, ive tried all the online troubleshooting. Nothing has worked so far. I cant see the button to turn it on when im on PC, it doesnt appear w...

  • Casual Listener
  • So ive tried literally everything and i still see spotify video podcasts. Ive tried the turning off data saver, ive tried all the online troubleshooting. Nothing has worked so far. I cant see the but...
  • gcusurfs
  • Visitor
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Spotify Connect volume broken on iOS

PlanPremiumCountryUKDeviceiPhone 15 ProOperating SystemiOS 17.5.1 My Question or IssueSpotify connect volume control is broken when using hardware volume buttons. It used to work, then it became intermittent, working at first and after a few minutes ...

  • Gig Goer
  • Plan Premium Country UK Device iPhone 15 Pro Operating System iOS 17.5.1   My Question or Issue Spotify connect volume control is broken when using hardware volume buttons. It used to ...
  • roycomputer
  • Gig Goer
  • 1025 Views
  • 5 replies
  • 1 likes
  • 1025 Views
  • 5 replies
  • 1 likes

Superuser Contribution No Spotify canvas in android tablet

PlanFreeCountryIndiaDeviceGalaxy Tab S6 LiteOperating SystemAndroidMy Question or IssueHi, I have been made aware that in a few people's android tablet, the spotify canvas function is working whereas in mine it is not... I've tried and I can't find t...

  • Visitor
  • Plan Free Country India Device Galaxy Tab S6 Lite Operating System Android My Question or Issue Hi, I have been made aware that in a few people's android tablet, the spotify canvas function ...
  • Gseguierjc
  • Casual Listener
  • 2900 Views
  • 3 replies
  • 1 likes
  • 2900 Views
  • 3 replies
  • 1 likes

Bizarre issue with two almost identical accounts being created upon the release of my song.

So sorry if this is the wrong place for this! I am aware this forum is mostly for Spotify listeners than artists but I was wondering if anyone had any advice. I create music, particularly modern classical music. (This is not an ad obviously) Upon the...

  • Visitor
  • So sorry if this is the wrong place for this! I am aware this forum is mostly for Spotify listeners than artists but I was wondering if anyone had any advice. I create music, particularly modern clas...
  • osornios
  • Spotify Star
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Any way to revert to the old Spotify UI (IOS)?

PlanPremium Operating SystemiOS My Question or Issue Is there any way I can restore the Spotify IOS app to the old/previous UI? The new/current UI makes navigating the library unnecessarily difficult, and the old version was much better for both musi...

  • Newbie
  • Plan Premium   Operating System iOS   My Question or Issue   Is there any way I can restore the Spotify IOS app to the old/previous UI? The new/current UI makes navigating the ...
  • wa-m4eq_qmwm
  • Casual Listener
  • 3523 Views
  • 4 replies
  • 11 likes
  • 3523 Views
  • 4 replies
  • 11 likes

i want to change my region but spotify isn’t allowing me

i was in the usa but now i moved back to brazil and im trying to change my region but it’s not allowing me, i don’t even have the option of brazil on my settings

  • Visitor
  • i was in the usa but now i moved back to brazil and im trying to change my region but it’s not allowing me, i don’t even have the option of brazil on my settings
  • MateusM
  • Spotify Star
  • 652 Views
  • 4 replies
  • 0 likes
  • 652 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist do not keep when i reopen app

hello everyone,first of all sorry for my english, if i write anything wrong then dont be mad at me.i have an iphone 13 pro and premium account. when i start to play a song that in a playlist everything is fine. When i reopen app the song goes off and...

  • Regular
  • hello everyone, first of all sorry for my english, if i write anything wrong then dont be mad at me. i have an iphone 13 pro and premium account.   when i start to play a song that in a play...
  • Ivelina
  • Moderator
  • 756 Views
  • 12 replies
  • 0 likes
  • 756 Views
  • 12 replies
  • 0 likes

Superuser Contribution Locking phone and increasing volume causes volume to max out.

Hello everyone,I have had this issue for quite a while, now. My phone is an iPhone 12 Pro Max and I use iOS Version 17.5.1.Whenever I have the Spotify app open, and I lock my screen while simultaneously increasing the volume of my device, the volume ...

  • Visitor
  • Hello everyone, I have had this issue for quite a while, now. My phone is an iPhone 12 Pro Max and I use iOS Version 17.5.1. Whenever I have the Spotify app open, and I lock my screen while sim...
  • Susan_GP
  • Moderator
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Interactive Widget

PlanPremiumCountryCroatiaDeviceiPhone 11Operating SystemiOS 17 My Question or IssueIs there any way I can get interactive widget for Spotify like Apple Music introduced with new iOS? Even 3rd party apps or something?

  • Newbie
  • Plan Premium Country Croatia Device iPhone 11 Operating System iOS 17   My Question or Issue Is there any way I can get interactive widget for Spotify like Apple Music introduced with ...
  • Susan_GP
  • Moderator
  • 1653 Views
  • 4 replies
  • 4 likes
  • 1653 Views
  • 4 replies
  • 4 likes

Solved!! Iphone 15: Discography not complete / Album missing

PlanPremiumCountryGermamy DeviceiPhone 15 My Question or Issue I am using spotify premium since end of December 2023 and since last week I have an issue with the discography. When I look at discographie and press show all, only "singles and EPs" are ...

KatjaKK_0-1717493616980.png
  • Regular
  • Plan Premium Country Germamy   Device iPhone 15   My Question or Issue   I am using spotify premium since end of December 2023 and since last week I have an issue with the di...
  • KatjaKK
  • Regular
  • 1263 Views
  • 9 replies
  • 0 likes
  • 1263 Views
  • 9 replies
  • 0 likes

Lyrics will shrink when switching or replaying the song

Plan: premiumVersion: 8.9.44.362Devices: IPhone 12iOS: 17.5.1Hello everyone,I have been troubled by an issue with my Spotify for a long time.The lyrics always shrink when the song switch or replay, it cannot stay in lyrics mode continuously. It shoul...

  • Visitor
  • Plan: premium Version: 8.9.44.362 Devices: IPhone 12 iOS: 17.5.1 Hello everyone, I have been troubled by an issue with my Spotify for a long time. The lyrics always shrink when the song switc...
  • MateusM
  • Spotify Star
  • 528 Views
  • 1 replies
  • 1 likes
  • 528 Views
  • 1 replies
  • 1 likes

Superuser Contribution AirPlay stops working after pausing music

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17 My Question or IssueWhen airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing audio. The music time ticker will still advance, but no audio will play. Steps ...

  • Regular
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17   My Question or Issue When airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing aud...
  • OilRigDigger
  • Regular
  • 965 Views
  • 5 replies
  • 0 likes
  • 965 Views
  • 5 replies
  • 0 likes