Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 82487 Views
  • 19 replies
  • 37 likes
  • 82487 Views
  • 19 replies
  • 37 likes

Spotify is stopping and crackling on iPhone 7 app

I am a Spotify Premium user and have been using the app on the iPhone 7 for nearly 2 years. I have recently found that when listening to music it randomly pauses/stops and then starts crackling. Once this starts it keeps happening unless I restart th...

  • Newbie
  • I am a Spotify Premium user and have been using the app on the iPhone 7 for nearly 2 years. I have recently found that when listening to music it randomly pauses/stops and then starts crackling. Once...
  • Loxer
  • Community Legend
  • 1834 Views
  • 1 replies
  • 1 likes
  • 1834 Views
  • 1 replies
  • 1 likes

Spotify App Doesn't work when connected to car CD player

PlanFree/PremiumCountry Device(iPhone 6sOperating System(iOS 11.4)CD PlayerJVC KD-R790BTMy Question or Issue I have the latest version of Spotify installed on my iPhone, but whenever I try to connect my phone to my brand new radio either via USB, Blu...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 6s Operating System (iOS 11.4) CD Player JVC KD-R790BT My Question or Issue   I have the latest version of Spotify installed on m...
  • eyezly
  • Casual Listener
  • 1409 Views
  • 3 replies
  • 2 likes
  • 1409 Views
  • 3 replies
  • 2 likes

Solved!! [Daily Mix] Why did 4 of my Daily Mixes disappeared?

Hello! When I first saw the Daily Mix feature, I had 6 Mixes. Except for one, all of them were representative of different styles of music that I usually listen to, so I loved them all and planned to listen to them all. I was very happy with what the...

  • Music Fan
  • Hello!  When I first saw the Daily Mix feature, I had 6 Mixes. Except for one, all of them were representative of different styles of music that I usually listen to, so I loved them all and pla...
  • Spook404
  • Casual Listener
  • 22551 Views
  • 35 replies
  • 9 likes
  • bug
    disappearing
  • 22551 Views
  • 35 replies
  • 9 likes

Control volume on iPad via iPhone

hi guys,i am trying to adjust to volume on my iPad Pro via my iPhone 8(both running the latest software). I use Spotify premium and I can skip and select songs to play on my iPad without any problem via my iPhone but I can’t adjust the volume which i...

  • Casual Listener
  •     hi guys, i am trying to adjust to volume on my iPad Pro via my iPhone 8(both running the latest software). I use Spotify premium and I can skip and select songs to play on my iPad wi...
  • Climbhotrock
  • Casual Listener
  • 1770 Views
  • 2 replies
  • 3 likes
  • 1770 Views
  • 2 replies
  • 3 likes

Solved!! Spotify still playing music while answering a phone call on iPhone X

If I'm listening to Spotify and someone calls me, the song keeps playing despite answering. I have to manually stop the player. Anyone with the same problem? (Premium/Spain - iPhone X - iOS 11)

  • Casual Listener
  • If I'm listening to Spotify and someone calls me, the song keeps playing despite answering. I have to manually stop the player. Anyone with the same problem?   (Premium/Spain - iPhone X - iOS ...
  • Loxer
  • Community Legend
  • 5611 Views
  • 3 replies
  • 0 likes
  • 5611 Views
  • 3 replies
  • 0 likes

Unable to download, met by a BS error message

PlanPremiumCountry SwedenDeviceiPhone 7Operating SystemiOS 11 My Question or Issue When stocking up with albums and playlists for an upcoming trip Im met with**bleep** error saying I gotta remove downloads in order to download. What’s up with that?

  • Casual Listener
  •   Plan Premium Country  Sweden Device iPhone 7 Operating System iOS 11   My Question or Issue  When stocking up with albums and playlists for an upcoming trip Im met wi...
  • Loxer
  • Community Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Weird entries in "recently played" list

PlanPremiumCountryNetherlandsDeviceIrrelevant, the problem occurs on all devices.Operating SystemIrrelevant. My Question or Issue As of recently, weird entries started popping up in my "recently played" list. These were songs / albums that I didn't p...

  • Casual Listener
  • Plan Premium Country Netherlands Device Irrelevant, the problem occurs on all devices. Operating System Irrelevant.   My Question or Issue  As of recently, weird entries started p...
  • reac
  • Casual Listener
  • 11595 Views
  • 6 replies
  • 6 likes
  • 11595 Views
  • 6 replies
  • 6 likes

How do I stream (not download) songs on iOS from a playlist created on desktop?

Premium user in USiPhone X using Spotify for iOS 8.4.61.719Spotify for Mac 1.0.84.344 I have a bunch of playlists created on Spotify for Mac that contain a mix of local files and normal Spotify-hosted songs. When I try to play the playlists on my iPh...

  • Casual Listener
  • Premium user in US iPhone X using Spotify for iOS 8.4.61.719 Spotify for Mac 1.0.84.344   I have a bunch of playlists created on Spotify for Mac that contain a mix of local files and normal ...
  • Loxer
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Explicit Filter

Hi, I have a problem with the explicit filter option on the spotify app. I turned the option on but now I want to disable it. Apparently to do that you need the TOUCH ID on my apple device. Mine is broken. Like the button is broken and the TOUCH ID i...

  • Casual Listener
  •    Hi,  I have a problem with the explicit filter option on the spotify app. I turned the option on but now I want to disable it. Apparently to do that you need the TOUCH ID on my ap...
  • Qaylun02
  • Regular
  • 1807 Views
  • 3 replies
  • 1 likes
  • 1807 Views
  • 3 replies
  • 1 likes

Spotify uses very much data

PlanPremiumCountry EstoniaDeviceIphone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spotify Premium, which uses very much data lately. I have 7GB per month and today, on the first day of July I have streamed o...

  • Newbie
  • Plan Premium Country  Estonia Device Iphone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Spotify Premium, which uses very m...
  • Qaylun02
  • Regular
  • 702 Views
  • 2 replies
  • 0 likes
  • 702 Views
  • 2 replies
  • 0 likes

Downloads removed completely at random.

I'm running sptify premium on an iPhone 7 32gb. Newest update on both my phone and app. I have most of my library downloaded, mostly a few playlists and lots of albums to listen to while I work delivery so I don't kill my data. Only recently did it s...

  • Casual Listener
  • I'm running sptify premium on an iPhone 7 32gb. Newest update on both my phone and app. I have most of my library downloaded, mostly a few playlists and lots of albums to listen to while I work deliv...
  • user-removed
  • Not applicable
  • 6520 Views
  • 6 replies
  • 4 likes
  • Apple iPhone app
    IOS 11
    ios 11.4
    IOS iphone 7
  • 6520 Views
  • 6 replies
  • 4 likes

IOS Spotify update = TERRIBLE

- I can't view my own profile anymore- I can't search up friends on the update- I follow friend's playlists because I can't even access their profiles- I can't edit my playlists anymore- I can't see which songs are a part of the playlists= basically ...

  • Casual Listener
  • - I can't view my own profile anymore - I can't search up friends on the update - I follow friend's playlists because I can't even access their profiles - I can't edit my playlists anymore - I ca...
  • adamstifuk
  • Music Fan
  • 3614 Views
  • 7 replies
  • 19 likes
  • 3614 Views
  • 7 replies
  • 19 likes

Superuser Contribution local files won't sync to iphone

PlanPremiumCountryUSA DeviceiPhone SEOperating System Windows 7My Question or IssueI am trying to sync my local files to my iPhone SE. I followed all the directions correctly and was able to get my local files to play on my desktop through spotify. I...

  • Newbie
  • Plan Premium Country USA  Device iPhone SE Operating System  Windows 7 My Question or Issue I am trying to sync my local files to my iPhone SE. I followed all the directions correc...
  • Aimee_T
  • Roadie
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Deleted songs keep playing on my playlist

PlanFreeUnited StatesiPhone X Operating SystemiOS 11.4 My deleted songs keep showing playing on my playlist. How do I fix it?

  • Regular
  •   Plan Free United States iPhone X    Operating System iOS 11.4   My deleted songs keep showing playing on my playlist. How do I fix it?  
  • Aimee_T
  • Roadie
  • 9817 Views
  • 1 replies
  • 0 likes
  • 9817 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover art on Spotify app

PlanPremiumCountryNorwayDeviceiPhone 6Operating System My Question or IssueI’ve inported a CD with mp3-files on my iTunes, complete with info and cover art. They show up on Spotify under local files on MacBook, with album cover and all. HOWEVER, for ...

  • Casual Listener
  •   Plan Premium Country Norway Device iPhone 6 Operating System     My Question or Issue I’ve inported a CD with mp3-files on my iTunes, complete with info and cover art. The...
  • Aimee_T
  • Roadie
  • 933 Views
  • 1 replies
  • 0 likes
  • Cover Art
    iphone
    local files
  • 933 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sort and filter tracks inside a playlist (iOS)

Una súper duda, si elimino la app y la vuelvo a instalar pierdo toda la música que tenía descargada? O solo se guarda y hay que volver a guardarla?

  • Newbie
  • Una súper duda, si elimino la app y la vuelvo a instalar pierdo toda la música que tenía descargada? O solo se guarda y hay que volver a guardarla?
  • Aimee_T
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Spotify iOS downloading music itself

My Question or IssueWhen I start Spotify on iOS to listen music, I see it is downloading some music. Everytime another amount, other songs. I do have all music downloaded already, so why is this happening? I don't follow playlist, so it is not updati...

  • Visitor
  • My Question or Issue When I start Spotify on iOS to listen music, I see it is downloading some music. Everytime another amount, other songs. I do have all music downloaded already, so why is this ha...
  • Hubo
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

iOS Spotify Bug using Jaguar InControl Apps

Spotify Usernamehades281PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 11.3.1 My Question or IssueHi -I am using Spotify in my vehicle via the Jaguar InControl App and my iPhone 6S. On the in-car interface, the touch areas and function icons...

  • Casual Listener
  • Spotify Username hades281 Plan Premium Country USA Device iPhone 6S Operating System iOS 11.3.1   My Question or Issue Hi - I am using Spotify in my vehicle via the Jaguar InControl...
  • hades281
  • Casual Listener
  • 1406 Views
  • 2 replies
  • 0 likes
  • 1406 Views
  • 2 replies
  • 0 likes