Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32080 Views
  • 13 replies
  • 36 likes
  • 32080 Views
  • 13 replies
  • 36 likes

Superuser Contribution im connected to internet but spotify says im offline

Im connected to wifi but spotify says i am offline. It works when i use my cell data, but not on the wifi. the wifi is working for other apps. I've deleted and reinstalled, logged out and back in, and turned off power saver.

  • Newbie
  • Im connected to wifi but spotify says i am offline. It works when i use my cell data, but not on the wifi. the wifi is working for other apps. I've deleted and reinstalled, logged out and back in, an...
  • Lyubka
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recent activity not showing in app

I tap the circle icon on the home page and all it does is “spins” non stop. Like it’s loading but it’s not. My phone and the app is up to date, I’ve restarted the app and tried it on and off WiFi

  • Visitor
  • I tap the circle icon on the home page and all it does is “spins” non stop. Like it’s loading but it’s not. My phone and the app is up to date, I’ve restarted the app and tried it on and off WiFi
  • AlejaR
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I have premium, but it doesn’t let me skip

I have premium, but it doesn’t let me skip when I click on a song

  • Visitor
  • I have premium, but it doesn’t let me skip when I click on a song
  • Billy-J
  • Spotify Star
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Superuser Contribution iPhone 12 mini error

so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo for download starts to circle as if it will start th...

  • Casual Listener
  • so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo f...
  • AlejaR
  • Moderator
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Autoplay isnt working on my mobile device

I have deleted and redownloaded. I dont know what else to do.

  • Visitor
  • I have deleted and redownloaded. I dont know what else to do.
  • kaworu_bloodpaw
  • Roadie
  • 1152 Views
  • 1 replies
  • 0 likes
  • 1152 Views
  • 1 replies
  • 0 likes

My auto play is not working it keeps looping back to same song

It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on

  • Visitor
  • It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on
  • kaworu_bloodpaw
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Auto-Play Not Working

When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried:1. Logging out2. Clearing Cache3. Reinstalling Spotify4. Updating iOS

  • Newbie
  • When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried: 1. Logging out 2. Clearing Cache 3. Reinstalling Spotify 4. Updating iOS
  • kaworu_bloodpaw
  • Roadie
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

10 second rewind broken after last update

Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up. It is skipping anywhere from 13 seconds - 4:30+. This issue is only occuring during Carplay and not happening while using the phone sp...

  • Music Fan
  • Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up.   It is skipping anywhere from 13 seconds - 4:30+.  This issue is on...
  • mbars
  • Newbie
  • 2705 Views
  • 7 replies
  • 5 likes
  • Carplay
  • 2705 Views
  • 7 replies
  • 5 likes

Superuser Contribution Why does desktop app NEVER sync with iPhone currently playing?

I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing. More often than not, it shows NOTHING. Despite several restarts, the imac desktop app is always blank. Why is the sync so non-ex...

  • Roadie
  • I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing.   More often than not, it shows NOTHING. Despite several restarts, the...
  • kmt-m1_ks6ue
  • Casual Listener
  • 443 Views
  • 7 replies
  • 1 likes
  • 443 Views
  • 7 replies
  • 1 likes

Superuser Contribution [iOS][Playlists] Playlist visibility

Since the home page (view profile) has changed, I can’t easily see which of my playlists or liked playlists are visible to the public and which aren’t.I can see a list of my playlists from the “preview profile” selection. However, I can’t click on th...

  • Visitor
  • Since the home page (view profile) has changed, I can’t easily see which of my playlists or liked playlists are visible to the public and which aren’t. I can see a list of my playlists from the “p...
  • Yordan
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect not working without Wifi

Hi, I can no longer connect to other devices I had previously connected without Wifi . Last week, for example, I was connected through cellular data and was able to select my speaker from home . I can no longer do that, only if I am on wifi . Has thi...

  • Newbie
  •   Hi,   I can no longer connect to other devices I had previously connected without Wifi .  Last week, for example, I was connected through cellular data and was able to select my ...
  • MihailY
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • anywhere
    Connect
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify AI DJ crashing after 3 shuffles

Hi! I'm having an issue with the new DJ feature It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. This is where it crashes. It always plays the same 3 songs, a...

  • Regular
  • Hi! I'm having an issue with the new DJ feature   It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. T...
  • iloveairbud2006
  • Regular
  • 837 Views
  • 2 replies
  • 0 likes
  • 837 Views
  • 2 replies
  • 0 likes

[iOS][Other] Unhide songs accidentally hidden in Daily Mix

Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to daily mix songs. I recently misclicked while trying...

  • Visitor
  • Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to ...
  • muchogringo
  • Casual Listener
  • 2384 Views
  • 4 replies
  • 4 likes
  • iOS
    Other
  • 2384 Views
  • 4 replies
  • 4 likes

Video podcasts are not working

when I try to watch a video podcast the video doesn't appear I can only hear the audio

  • Casual Listener
  • when I try to watch a video podcast the video doesn't appear I can only hear the audio
  • yomnaghoneim1
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Superuser Contribution SONGS WON'T SHOW

PlanFreeCountryUSADevice(iPhone X)Operating System(iOS 13.3.1) My Question or IssueI just downloaded Spotify on my new iPhone x but the songs in my saved albums and playlists won’t show!! They appear only if i connect my device to my web (chrome) Spo...

  • Casual Listener
  • Plan Free Country USA Device (iPhone X) Operating System (iOS 13.3.1)   My Question or Issue I just downloaded Spotify on my new iPhone x but the songs in my saved albums and playlists...
  • Eni
  • Moderator
  • 38060 Views
  • 30 replies
  • 6 likes
  • 38060 Views
  • 30 replies
  • 6 likes

Superuser Contribution update ipad to premium...how????

how do you change your ipad to premium...there is no provided way to do that.I even deleted the app and downloaded again...nothing

  • Visitor
  • how do you change your ipad to premium...there is no provided way to do that. I even deleted the app and downloaded again...nothing
  • OscarDC
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs playing on startup

PlanPremiumCountrySwedenDeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueWhenever i start the app some random song starts playing. It is VERY annoying. How do I turn it off?

  • Newbie
  • Plan Premium Country Sweden Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue Whenever i start the app some random song starts playing. It is VERY annoying. How d...
  • Joan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Apple Watch

PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYOU NEED TO SORT OUT THE APPLE WATCH CELLULAR DATA ISSUE ASAP! YOU ARE LOOSING SO MANY CL...

  • Newbie
  • Plan Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue YOU...
  • Salzig
  • Casual Listener
  • 966 Views
  • 4 replies
  • 7 likes
  • 966 Views
  • 4 replies
  • 7 likes

Superuser Contribution How does Spotify expect me to know what is playing?

Since Spotify decided to mess with the app, on the iPhone, I now have no idea what Radio is ever playing. How can they continue to mess things up so badly? Every change is consistently for the worse. This is extremely frustrating. Now it just says "A...

  • Roadie
  • Since Spotify decided to mess with the app, on the iPhone, I now have no idea what Radio is ever playing.  How can they continue to mess things up so badly? Every change is consistently for...
  • maxartist23
  • Roadie
  • 304 Views
  • 5 replies
  • 0 likes
  • 304 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is automatically adjusting my audio

When I go into a playlist Spotify keeps adjusting my audio to a set audio. I have the volume normalization setting turned off. When I had audio adjustment on it would set it to a very loud volume. With audio adjustment off it set it to a very low vol...

  • Casual Listener
  • When I go into a playlist Spotify keeps adjusting my audio to a set audio. I have the volume normalization setting turned off. When I had audio adjustment on it would set it to a very loud volume. Wi...
  • Alex
  • Spotify Legend
  • 3178 Views
  • 5 replies
  • 1 likes
  • 3178 Views
  • 5 replies
  • 1 likes