iOS update 0.5.8 crashes constantly on iPad

Solved!
Reply

iOS update 0.5.8 crashes constantly on iPad

MattSuda
Rock Star 24
Rock Star 24

Update: iOS update 0.5.9 has fixed the stability issues. Please update now and test it out.

 

The new iOS 0.5.8 update has killed the iPad app. Even after reinstall it constantly crashes. What's going on?

 

I'm running iOS 6.0.1 on the 4th generation iPad. 

 

Spotify can't seem to get their act together...

 

New update also kills the people tab on the iPad.

 

When clicking on the people tab, friends are shown for a few seconds and then the list disappears.

 

This happens on every re-launch. There is no way to get the people list to show for more than 3 seconds.

 

Also after clicking on settings and clicking on a settings menu on the iPad, the settings back arrow is cut off at the top.

 

My music experience has been ruined by these bugs.

 

UPDATE: 

 

I was able to use the app for a while -- notice the other bugs I found --  and after downloading playlists for offline use, the app started crashing.

 

Looks like downloading any playlist for offline use will constantly crash the app until you reinstall the app.

 

The most used feature on the iPad app constantly crashes the app?

 

What...? Updates need more testing before going live.

 

I would be happy to help test future updates.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

thesimo
Gig Goer

the new version of the app on the iPhone 5 crashes every single time you scroll up/down any playlist quickly.

View solution in original post

Solution!

IcyBloke
Regular

iPad 2 running iOS 6.0.1 here

 

I've deleted/reinstalled the new version of the app with no success. It crashes EVERY TIME I try to open it.

 

I am one very unhappy premium subscriber.

View solution in original post

Solution!

MattSuda
Rock Star 24
Rock Star 24

iOS update 0.5.9 has fixed the stability issues. Please update now and test it out. The update is rolling out today.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

236 Replies

MattSuda
Rock Star 24
Rock Star 24

A few other people have been tweeting me on Twitter.

 

Looks like I'm not the only one with the problem. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

thesimo
Gig Goer

the new version of the app on the iPhone 5 crashes every single time you scroll up/down any playlist quickly.

View solution in original post

Solution!

IcyBloke
Regular

iPad 2 running iOS 6.0.1 here

 

I've deleted/reinstalled the new version of the app with no success. It crashes EVERY TIME I try to open it.

 

I am one very unhappy premium subscriber.

View solution in original post

Chips
Casual Listener

It crashes with in seconds on my ipad3. Not good. 

MattSuda
Rock Star 24
Rock Star 24

Spotify iOS devs should have tested the update more before pushing it out. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

SneakyMe77
Casual Listener

Crashes for me on iPhone and iPad. Different iOS versions too... Come on Spotify devs. This is lame.

Rocio
Spotify Legend

Hello,

 

We cannot replicate this problem, so we need more information from all of you in order to solve this.

 

Please provide the information following the steps here

 

Also, could you please add to the template how many playlists (aprox) do you have?

 

Thanks so much, sorry for the inconveniences this is causing to you. 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved 🙂

♬Music is life♬

IcyBloke
Regular

Description

The Spotify app on my iPad crashes at startup every time. It is now unusable.

 

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8)

2. On trying to open the updated app it crashed.

3. I tried resetting the app (closing from the taskbar & restarting)

4. I tried closing all apps and rebooting iPad

5. I deleted the spotify app and reinstalled

6. and finally, I searched twitter for users with the same problem and found this thread

  

What I expected to happen

The app to work as advertised

 

What actually happened

The app has become unusable

 

My iPad/iPhone model

iPad 2 - 16Gb - WiFi only

 

Device’s Operating System

iOS 6.0.1

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

Approximately 150 - On my iPad less than 10 have been downloaded for offline use.

 

My mobile Spotify version

0.5.8

 

My desktop Spotify version (if applicable)

n/a

 

My provider and country

WiFi only, UK

 

My username

IcyBloke

 

Do you have any screenshots you can attach to more clearly explain your issue?

No - app crashes on startup

LeonardPink
Regular

Description

The Spotify app on my iPad2 and iPhone 4S crashes at startup every time. It is now unusable.

 

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8)

2. On trying to open the updated app it crashed.

3. I tried resetting the app (closing from the taskbar & restarting)

4. I tried closing all apps and rebooting iPad and iPhone4S

5. I deleted the spotify app and reinstalled

6. I deleted all my playlists via desktop Mac app - crashes still occur

  

What I expected to happen

The app to work as advertised

 

What actually happened

The app has become unusable

 

My iPad/iPhone model

iPad 2 - 64Gb - WiFi and 3G; iPhone4S

 

Device’s Operating System

iOS 6.0.1

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

None left - had quite a few before

 

My mobile Spotify version

0.5.8

 

My desktop Spotify version (if applicable)

latest Mac

 

My provider and country

O2, UK

 

My username

LeonardPink

 

Do you have any screenshots you can attach to more clearly explain your issue?

No - app crashes on startup

thesimo
Gig Goer

Description

The Spotify app on my iPhone 5 crashes every time i scroll my playlist screen to the bottom. It works fine on my girlfriends iPhone 4 (with all her playlists/music)

 

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8)

2. Open spotify, it shows my playlists screen by default (the bug only seems to affect this screen)

3. I scroll to bottom to see a folder and it crashes to home screen. If i scroll right to the bottom within a playlist, or within a folder containing no sub-folders, it works fine. The issue only affects the root Playlists view.

4. I tried closing all apps and rebooting.

5. I deleted the spotify app and reinstalled - still **bleep**ing broken.

6. I deleted the spotify app, then ebooted and then reinstalled. Still broken.

 

What I expected to happen

The app to work as advertised and not crash continually. 

 

What actually happened

The app has become unusable

 

My iPad/iPhone model

iphone 5 32 gig bought unlocked in UK.

 

Device’s Operating System

iOS 6.0.1 (10A525)

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

40-50

 

My mobile Spotify version

App 0.5.8.73

spotify core 0.7.1.6113

 

My desktop Spotify version (if applicable)

latest Mac

Version 0.8.5.1333.g822e0de8

 

My provider and country

O2, UK

 

My username

thesimo

 

Do you have any screenshots you can attach to more clearly explain your issue?

Look at this screenshot 

http://i.imgur.com/Nahnv.jpg

If i scroll past this point it crashes. I can scroll as much as I like above that point.

 

LeonardPink
Regular

Further to my previous post, before I deleted my playlists the crash seemed to happen somewhat as for 'thesimo' - the crash would occur when I scrolled down a certain point on my playlists. But now, having deleted my playlists, I get a crash anyway even without playlists.

MattSuda
Rock Star 24
Rock Star 24

Description

The Spotify app on my iPad crashes at startup every time. It is now unusable.

 

A more detailed description, using numbered steps

1. Updated to the latest version of the Spotify app (0.5.8)

2. On trying to open the updated app it crashed.

3. I tried resetting the app (closing from the taskbar & restarting)

4. I tried closing all apps and rebooting iPad

5. I deleted the spotify app and reinstalled

6. App worked until I downloaded about 20 of my playlists for offline use

    (a lot more were in the process of being downloaded)

    It then started to crash upon opening.

    When the app DID work for a short period of time, the people tab was full of glitches and the back button in the settings menu      

    had a disfigured back button. The top border was cut off. 

 

7. and finally, I searched Twitter for users with the same problem and sent them the URL to this thread, told me they had same problem

  

What I expected to happen

The app to work

 

What actually happened

The app has become unusable

 

I had to reinstall previous version of the app from my iTunes backup

 

old version works perfectly

 

My iPad/iPhone model

iPad 4th Generation - 16GB - WiFi only

 

Update works for me on my iPhone 5

 

Device’s Operating System

iOS 6.0.1

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

Approximately 150 - 300

 

My mobile Spotify version

0.5.8

 

My provider and country

WiFi only -- USA

 

Do you have any screenshots you can attach to more clearly explain your issue?

No - app crashes on startup

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

MattSuda
Rock Star 24
Rock Star 24

UPDATE: 

 

I was able to use the app for a while -- notice the other bugs I found --  and after downloading playlists for offline use, the app started crashing.

 

Looks like downloading any playlist for offline use will constantly crash the app until you reinstall the app.

 

It seems the iPhone 5 app that was bundled into the 2-in-1 iOS app caused corruption to the iPad app.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

MattSuda
Rock Star 24
Rock Star 24

Another thread with similar problems:

 

http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/Latest-Update-Crashes-3rd-Gen-iPad-and-i...

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

IcyBloke
Regular

New information:

 

I have now reinstalled the app for a second time, and am now sometimes able to get beyond the log on page.

 

When I have got beyond the log on page I am able to search for and play tracks, however, the app still crashes as soon as I tap the Playlists option in the sidebar.

 

On restarting the app I have to log on again, and more often than not am not able to get beyond the initial page.

 

Bengan
Roadie

Icybloke, LeonardPink, Sneakyme77 and thesimo - We did some maintenance on your playlists, can you please check if it works better now? Thanks!

LeonardPink
Regular

Thanks. Since your work, things are OK now for me at least - even without a further restart and reinstall. 

Bigft
Casual Listener
 
A more detailed description, using numbered steps
1. Updated to the latest version of the Spotify app (0.5.8)
2. On trying to open the updated app it crashed.
3. I tried resetting the app (closing from the taskbar & restarting)
4. I tried closing all apps and rebooting iPad
5. I deleted the spotify app and reinstalled
6. and finally, I searched Google for 'spotify app not working' and filtered 'within the last 24 hours'
  
What I expected to happen
The app to work
 
What actually happened
The app has become unusable
 
old version worked perfectly
 
My iPad/iPhone model
iPad 4th Generation - 16GB - WiFi only
 
Device’s Operating System
iOS 6.0.1
 
Is your device jailbroken?
No
 
Approximately how many playlists do you have?
Approximately 200
 
My mobile Spotify version
0.5.8
 
My provider and country
WiFi only - UK
 
Do you have any screenshots you can attach to more clearly explain your issue?
No - app crashes on startup

 

Bengan
Roadie

Bigft: Can you please try again? I did some maintenance on your playlists, let me know if it worked 🙂

SUGGESTED POSTS