Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

premium does'nt work aftet changing iphone

premium does'nt work aftet changing iphone

Hi,

 

My account is gabriel.ansel and since I changed my iphone my premium account is not recognized on my mobile (although it is on my computer...)

 

Can you help me ?

Gabriel

 

Reply
3 Replies

Hey! Welcome to the community 🙂 

 

That is strange, have you tried logging out and back in on your phone a few times (also try restarting the phone)? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hello,

 

Thanks for your answer.

 

Yes, I restart the app. and even removed it.

It work now since I delete cookies from safari and restart the iphone.

 

It seems like it created a second account with the same e-mail...

Strange.

Its amazingly easy to do, I'm guessing one account is created using Facebook and the other using Spotify. 

Not to worry, just pop the Spotify team a message on the online contact form and they will be able to remove the extra one for you. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts