Help Wizard

Step 1

NEXT STEP

Who Me Too'd this topic

Playlist’s Title, Cover Art, and Description keep getting removed

Hi,

 

The thread below is closed but I am having the same issue everyone else there was having:

https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Playlist-s-Title-Cover-Art-and-Descript...

Get me in touch with someone who can help me with this and please do not tell me to reach out to some other customer service channel.

I have started gaining more followers on a couple of my playlists over the last several months and now they are continually being wrongfully reported. I keep getting emails from Spotify saying I am breaking Terms Of Service and immediately my cover image, playlist title, and description are taken down.

 

This has happened over and over again, even when uploading new cover photos and changing the playlist names & descriptions. I've reached out to support over messenger 3 times and they've been no help, saying I need to email support@ to solve this. That would be fine except for the fact that I've sent 6 emails to support over the last month and no one has replied!! I even reached out on Twitter and again, no response. Spotify's customer service has been one of the worst I've ever dealt with, which is really surprising and a shame.

 

These are the 2 playlists currently being targeted (but it has happened to others in the past). There really needs to be a vetting process for these reports as it causes massive headaches for those of us who are affected.

https://open.spotify.com/playlist/0UICVIdGrhpHmrrdWCULyY?si=3413da2b20ca40cf

https://open.spotify.com/playlist/7LrqWFd4wGaIgrEJ8b5NVE?si=501b5214cb754e0a

Who Me Too'd this topic