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Music Randomly pausing on Android

Katе

Hey everyone,

We've seen reports that the app will just stop playing music halfway through a song randomly.

First, please make sure that you're on the latest version of the app.

If that doesn't help, make sure to click the +VOTE button.

You can also leave a comment with the following details:

Device
Device OS version
Spotify version

Thanks for bearing with us!

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Accepted answers

Peter

Hey folks,

Thanks for reaching out to us about this.

If you're experiencing a playback issue with the Android app, we suggest you create a separate thread in the Android help board here.

Make sure to provide a detailed description of the exact issue you're experiencing (e.g. if playback is pausing at regular intervals) to help us narrow down the issue and its symptoms.

Thanks! Stay awesome 🙂

All comments

Katе

Hey everyone!

Our tech team is currently looking into this. We'll keep you updated regarding this here, so make sure to click the +VOTE button.

Thanks for bearing with us!

Socke_ftw

This happen fairly regularly for me and coming on top of that is that Spotify Crashes and reloads if I select a sharing option of any kind

Device: Nokia 7 Plus

Device OS: Android 8.1.0

Spotify Version: 8.4.72.845 armv7

Edit (2018-10-22):

As of now for me those bugs have disappeared it seems like an update to the app.

Hardware specs are still the same.

Device OS: Android 9.0

Spotify Version: 8.4.75.670 armv7

Edit (2018-10-23):
After updating to Android 9 yesterday evening the mobile apps has become quite unresponsive, the notification bar to change tracks sometimes won't update or even react to any tap.

Edit (2019-02-06)

For about four weeks the app is now stable, no crashes or anything that resembles a crash happened for a while. While the app still is sometimes not perfectly responsive I am now able to listen to music, without it being interrupted every 5 minutes, again.

Device OS is still Android 9

And Spotify Version as of now is 8.4.91.861

axelmeldau

Hey,

I am experiencing this, that the app keeps pausing songs both while in the app and outside it, I'm running emui 8.1.0.

What I've done:

Unistalling and reinstalling the app
Clear all cache, both in app and in phonesettings.
Restarting the phone
Exclude from all powersaving
Give the app unlimited data
Log out all other devices

Thanks for all and any help!

jrufer

Pixel 3 running pie out of the box is pausing at random times. If I go back a menu it almost always pauses and resets the song to the beginning. Also, Play / Pause controls from my BT headphones don't work. Skip seems to work though.

unknown

It happens to everytime I try to use Spotify on my LG V20 (android). It will come up for about 45sec. and then go off. On my Ipad (ios) and widows device it works fine.

Danni10

It is driving me crazy. I'm trying to listen to any song and about 20s in the app crashes then reloads. I've updated the app and phone. Uninstalled the app and reinstalled it. Anything else I can do?

jrufer

Turned out my issue was that the Pixel 3 had downloaded a very old version
of Spotify. A few hours later there was an update and the app looks exactly
like the iOS version and everything works as expected. Sorry, this probably
doesn’t help you at all. 😕

Tucciyamagucci

I have an android LG V20 with version 8.0.0. and spotify updated Oct. 14th. I will be listening to a song or podcast and it will shut off 10-30 seconds in, and will completely shut down the app. I will then reopen the app, click play, and it will restart the whole song or podcast from the beginning. It's driving me crazy.

unknown

I had to contact customer support and they helped me get the problem fixed.
ThanksDanny

Melissa88

Having the same issues as everyone else since last update, plays for about 30 seconds then stops and goes back to home screen. Same issues on both Samsung S8 and Huawei P20 pro, both have Spotify version 8.4.75.670armV7, Samsung running Android 8.0, Huwaei running EMUI/Android 8.1.0

Mika_Izzie

Hi there,

Music just stops playing 20s in and app shuts down automatically. I have the latest OS, latest version of the app for my android. What else can I do? I'm a premium member and feel like I'm paying for nothing right now. Also, what is this vote+ button?

CharS-M

The app completely closes itself after 20 seconds of playing. Sometimes it will remain on in offline mode, others it wont.

I listen to spotify every day to code, this is incredibly disruptive and annoying.

unknown

Contact customer support. They will have to reset your account and this should fix the problem.

Thanks,

Danny

Musikwolf

I searched ten times a week already if I might have missed an update (I have not), I can't wait for the one solving it. ...I'm gonna check again. I just realized it also happens quite often that it changes the download quality from very high to normal by it's own which is also a big problem for me

Device: Samsung Galaxy S7 Modellnummer SM-G930F
Device OS version: Android 8.0.0; Samsung Experience Version 9.0
Spotify version: 8.4.75.670 armV7

ghacam

Device Samsung Galaxy SM-J730F

OS android 7.0

Spotify version 8.4.75.670.armV7

pez_betta

Same thing happens to me every day. It is really annoying. It is happening even with downloaded music.

Running Spotify 8.4.75.670armV7 on Android 7.1.1 on a BQ Aquaris X5 Plus.

unknown

Contact customer support. They reset my account and that fixed mine.

Mika_Izzie

Thanks for all the suggestions! I cannot find the phone number or even email address for customer support to reset my account. Anyone have any of those contacts?

Thanks in advance!

mikeironone

Moto G5

Android 7.0

8.4.75.670 armv7

Katе

Hey folks,

Thanks for bearing with us thus far 🙂

There's a newer version of the app available. Please make sure to perform a clean reinstall of the app on your Android devices to check if the issue persists.

If it does, let us know the Spotify version you end up updating to so we can pass this on to our tech team.

Cheers!

Mika_Izzie

Hi there,

I did a clear reinstall with the newer version you said was available. If
anything it plays the music for less time now before it shuts off. Is there
no way to reset accounts? Or do you think it's the app with the OS that's
not compatible? My boyfriend and I have a family plan, he's with android as
well and his works with no hiccups.

Please advise.

Thanks

Musikwolf

For me it's the same as for @Mika_Izzie

Edit: Somehow that was just in the beginning while downloading all the music. Now it happens almost never with the new version.

Daisy

Hey guys,

Thank you for your reports. Our tech folks are still investigating this, so could you all let us know the following:

Spotify app version
OS

Thanks in advance! 🙂

Katе

Hey there @Mika_Izzie,

Thanks for keeping us in the loop.

So we can report this to the right folks, could you let us know the following:

Spotify app version
Your device and OS version

We'll be keeping an eye on your reply 🙂

unknown

Happening on IOS, WebPlayer Local Player and when played through Alexa devices as well and the biggest PITA is when I unpause the music, a different song is often queued up and sometimes already in the middle of the song.

Will_T

Sometimes stops and goes to Home screen and other times skips to next song. Multiple Android devices. LG V10, LG Gpad8.3, Pixel XL2. Seems to be much worse on the LG pad 8.3 and V10. But that may be illusion in that I listen more with those devices and almost never with the Pixel.

V10 has Android 6.0

Pixel has latest version of Pie.

Gpad has 6.0

All with latest updates of Spotify

Vegasx007

Spotify 8.44.7.779

Android 8.0 Samsung Galaxy S9+ Verizon

USA if that helps any

kortik35

I have the same worries. Latest version of Spotify, Android 8

eth0wookie

Facing the same issue. Its been a few months now.

Current Versions:
Spotify: 8.4.77.779
Android: 9
Phone: Pixel 2

Notice it happens most frequently while listening to downloaded playlists. Or listening via Bluetooth.

mrginga

One plus 5

Oxygen 5.1.6

Android 8.1.0

Spotify 8.4.77.779

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