Re: Subscribing via smart biling communitcations

JanCo2 · 2017-01-09

I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me of any payments regarding spotify premium which is on every 27th day of the month until, Dec 31 when my subscription is cancelled. I have been trying to regain my subscription but all of my efforts are uselesss. I don't know if my phone is the problem or my sim card. I want to know how can i fix it so I can continue listening to my musics and podcasts😊😊
Thank you

Maxim · 2017-01-09

Hey @JanCo2,

You can subscribe to Premium here again: https://spotify.com/premium

Hope this helps!

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

JanCo2 · 2017-01-09

Hey, I've already visited the website a bunch of times and for some reason they just won't accept my number or it was accepted but the Pincode was never sent. I don't have credit card or anything else just my phone number, my load and patience. I'm all ears for any other recommendations
Thank you

Maxim · 2017-01-09

Hey @JanCo2,

Can you reach out to Smart so they can look into this issue?

Thanks 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

JanCo2 · 2017-01-13

They already looked into the issue and they told me (via telephone) that the problem is really located on Spotify

Maxim · 2017-01-13

I'd recommend reaching out to Spotify Support so they can take a closer look at your issue. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.