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I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...
Visitor
11071 Views
6 replies
0 likes
Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...
Newbie
59195 Views
80 replies
10 likes
My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...
Visitor
59439 Views
9 replies
2 likes
Hi - I am on a premium plan.I would like to change my email, but doing so I get "error something went wrong".How do I overcome this problem?
Hi - I am on a premium plan. I would like to change my email, but doing so I get "error something went wrong". How do I overcome this problem?
Spotify Star
20 Views
3 replies
0 likes
PlanFree/PremiumCountry New Zealand My Question or Issue: I used to have a spotify account using my private email.I stopped using it, then when i went to register again it wouldn;t let me use my private email as already in use. So I had to submit a d...
Plan Free/Premium Country New Zealand My Question or Issue: I used to have a spotify account using my private email. I stopped using it, then when i went to register again it wouldn;t let...
Spotify Star
20 Views
1 replies
0 likes
I just got sent an email with a login code that I didn't request. Spotify doesn't seem to have any kind of IT or security help at all. I just changed my password, but how can I see if my account was hacked?
I just got sent an email with a login code that I didn't request. Spotify doesn't seem to have any kind of IT or security help at all. I just changed my password, but how can I see if my account was ...
Spotify Star
20 Views
1 replies
0 likes
I havent login to spotify accounts few months, when i log in today noticed that my playlists i created earlier went missing, and there few unknown playlists in my accounts which not created by me. I have checked the playlist recovery, its showed no d...
I havent login to spotify accounts few months, when i log in today noticed that my playlists i created earlier went missing, and there few unknown playlists in my accounts which not created by me.&nb...
Moderator
49 Views
3 replies
0 likes
Hello, I am unable to access my Spotify account.**bleep**.When I use the password recovery feature, Spotify states that no account is associated with this address. However, when I try to create a new account using the same address, Spotify indicates ...
Hello, I am unable to access my Spotify account. **bleep**. When I use the password recovery feature, Spotify states that no account is associated with this address. However, when I try to create a...
Spotify Star
17 Views
1 replies
0 likes
Hello,I have lost access to my original Spotify account.My account was created many years ago using Facebook. About one week ago, the Facebook login suddenly stopped working.When I log in with Google, Spotify opens a different account. This account i...
Hello, I have lost access to my original Spotify account. My account was created many years ago using Facebook. About one week ago, the Facebook login suddenly stopped working. When I log in with ...
Spotify Star
18 Views
1 replies
0 likes
Plan Premium Duo Country Turkey Device (iPhone 17 and 11) Operating System (iOS 10) My Question or Issue I’m trying to add my daughter to my Premium Duo plan. Both accounts are registered in Türkiye, and we select exactly the same address from Spotif...
Plan Premium Duo Country Turkey Device (iPhone 17 and 11) Operating System (iOS 10) My Question or Issue I’m trying to add my daughter to my Premium Duo plan. Both accounts...
Spotify Star
113 Views
1 replies
0 likes
Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault2) a formal ‘complaint’ raising process - where I...
Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported...
Newbie
1143 Views
2 replies
1 likes
PlanFreeCountryIndonesia Device(iphone13)Operating System(ios 26) My Question or IssueWhen I go to Edit Profile, Spotify correctly shows an initial avatar (an orange circle with the letter “R”). However, after I save the profile and return to my prof...
Plan Free Country Indonesia Device (iphone13) Operating System (ios 26) My Question or Issue When I go to Edit Profile, Spotify correctly shows an initial avatar (an ...
Moderator
123 Views
1 replies
0 likes
I hired someone to help with promoting my podcast. He told me to sign up for Podbean and that I will be able to automatically connect with spotify. Since he did that, I lost all of the monetization features, and all my episodes went from video to aud...
I hired someone to help with promoting my podcast. He told me to sign up for Podbean and that I will be able to automatically connect with spotify. Since he did that, I lost all of the mo...
Spotify Star
27 Views
1 replies
0 likes
PlanPremium DuoCountryAustraliaDeviceiPhone 14 Pro MaxOperating SystemIOS26.6 My Question or IssueI’ve just rejoined Spotify. I previously had a duo account and when I re-downloaded the app on my iPhone 14 pro max it displays my partners account but ...
Plan Premium Duo Country Australia Device iPhone 14 Pro Max Operating System IOS26.6 My Question or Issue I’ve just rejoined Spotify. I previously had a duo account and when ...
Moderator
26 Views
1 replies
0 likes
I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...
I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using he...
Visitor
11071 Views
6 replies
0 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is ...
Casual Listener
24975 Views
12 replies
11 likes
I have an problem with logging out on an sonos player. A weak ago i logged in with my spotify account on an friends sonos player. Now i want to log out from a distance. Because i dont speak to that friend anymore. Idk how to do it.
I have an problem with logging out on an sonos player. A weak ago i logged in with my spotify account on an friends sonos player. Now i want to log out from a distance. Because i dont speak to that f...
Moderator
6512 Views
3 replies
0 likes
PlanDUOCountryGermanyMy Question or IssueI received an Email that was a very obvious phishing attempt (sender: **bleep**, address: Friedrich Penseler Straße 24, Lüneburg, Lüneburg 21337, États-Unis)As funny as these infos are, what concerns me is, th...
Plan DUO Country Germany My Question or Issue I received an Email that was a very obvious phishing attempt (sender: **bleep**, address: Friedrich Penseler Straße 24, Lüneburg, Lüneburg 2133...
Casual Listener
207 Views
2 replies
0 likes
PlanFreeCountryLatviaDeviceW11 Laptop LenovoOperating SystemW11 My Question or IssueEvery time I go to Spotify, I am logged out and asked a code. I am not given an option to remember me. It is getting really f-ing tiring. Enter a code, enter a code, ...
Plan Free Country Latvia Device W11 Laptop Lenovo Operating System W11 My Question or Issue Every time I go to Spotify, I am logged out and asked a code. I am not given an option to ...
Moderator
102 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 15Operating SystemMost recent My Question or IssueI’m having an issue with the new “Talk to Spotify to discover and shape your listening” AI feature.The prompt appeared in my Spotify app, so it looked like my accoun...
Plan Premium Country USA Device iPhone 15 Operating System Most recent My Question or Issue I’m having an issue with the new “Talk to Spotify to discover and shape your liste...
Regular
744 Views
15 replies
0 likes
Hi everyone,I'm hoping a Spotify moderator can help escalate this issue, as I've been unable to get it resolved through Spotify Support.For quite some time, I've been trying to update my artist bio in Spotify for Artists. The bio saves successfully w...
Hi everyone, I'm hoping a Spotify moderator can help escalate this issue, as I've been unable to get it resolved through Spotify Support. For quite some time, I've been trying to update my artist b...
Casual Listener
352 Views
6 replies
2 likes
Hi Spotify Team and Community,I hope you’re doing great. I’m trying to get some help with an old account that I want to delete, but I have an issue. A while ago, I created a Spotify account using an email address that I no longer have access to, I de...
Hi Spotify Team and Community, I hope you’re doing great. I’m trying to get some help with an old account that I want to delete, but I have an issue. A while ago, I created a Spotify account using a...
Visitor
5238 Views
11 replies
0 likes
Hello, I am trying to redeem the Zalando Plus offer for 5 months of Spotify Premium. I created a brand new Spotify account that has never had Premium. When I open the offer from Zalando, I get the message: “You do not meet the requirements for this p...
Hello, I am trying to redeem the Zalando Plus offer for 5 months of Spotify Premium. I created a brand new Spotify account that has never had Premium. When I open the offer from Zalando, I get the me...
Spotify Star
189 Views
1 replies
0 likes
