Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...
Not applicable
9629 Views
5 replies
0 likes
Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...
Visitor
57590 Views
80 replies
9 likes
My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...
Visitor
58296 Views
9 replies
2 likes
PlanPremiumCountryUSADeviceDesktop Dell.OOperating System(Win 11.) My Question or IssueTry to log in, get the error no health upstream.
Plan Premium Country USA Device Desktop Dell.O Operating System (Win 11.) My Question or Issue Try to log in, get the error no health upstream.
Casual Listener
10304 Views
9 replies
2 likes
PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...
Plan Premium family Country Canada Device Samsung Galaxy s20 fe Operating System My Question or Issue I am trying to listen to audiobooks but it says i h...
Visitor
24106 Views
43 replies
2 likes
PlanFreeCountryGermanyDevice(iPhone 15Operating System(iOS 26.5) My Question or IssueI cannot redeem my voucher. I already read that there was an issue with it last August and it should be fixed, but for me it still doesnt work. I also dont overrun t...
Plan Free Country Germany Device (iPhone 15 Operating System (iOS 26.5) My Question or Issue I cannot redeem my voucher. I already read that there was an issue with it last August an...
Spotify Star
34 Views
5 replies
0 likes
lyric avatar of microphone is greyed out, cannot activate lyrics
lyric avatar of microphone is greyed out, cannot activate lyrics
Spotify Star
19 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(Across All)Operating System(Across all) My Question or IssueNot sure if this is the best place to post this, but perhaps someone here can help me. My band has an open ticket for this issue with Spotify but they have been c...
Plan Premium Country USA Device (Across All) Operating System (Across all) My Question or Issue Not sure if this is the best place to post this, but perhaps someone here can help me....
Moderator
117 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceHP Envy Laptop Operating SystemWindows 11 My Question or IssueI WANT TO CHANGE MY USERNAME. NOT ABLE TO CLICK ON USERNAME ACCORDING TO DIRECTIONS PROVIDED.
Plan Premium Country US Device HP Envy Laptop Operating System Windows 11 My Question or Issue I WANT TO CHANGE MY USERNAME. NOT ABLE TO CLICK ON USERNAME ACCORDING TO DIRECTIO...
Newbie
40 Views
2 replies
0 likes
Me sale una solución pero no me deja activar ni descargar el escucha sin conexión
Me sale una solución pero no me deja activar ni descargar el escucha sin conexión
Newbie
5432 Views
7 replies
0 likes
I deleted a account thinking it was my backup account and it was my main with all my music I was wondering if I could get the account back and recover music
I deleted a account thinking it was my backup account and it was my main with all my music I was wondering if I could get the account back and recover music
Visitor
4992 Views
2 replies
0 likes
PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to log into my Spotify account. I log in using my Google account normally, but now, whenever I attempt to log in, it says "Oops! Something went wrong, please...
Plan Free Country Canada Device Desktop Operating System Windows 10 My Question or Issue I am unable to log into my Spotify account. I log in using my Google account normally, but no...
Newbie
36113 Views
8 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay so I don’t know my password i forgot and i can’t reset it cuz MY GMAIL IS OUT OF STORAGE...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
21 Views
1 replies
0 likes
I created my account on Facebook, and I can't seem to be able to edit my email, gender and birth date. I had already edit these settings on my Facebook page, but it just won't change, not even my profile picture on the playlists. Can someone help?
I created my account on Facebook, and I can't seem to be able to edit my email, gender and birth date. I had already edit these settings on my Facebook page, but it just won't change, not even my pro...
Newbie
10626 Views
9 replies
2 likes
Plan Free Country United States Device PC Operating System) Windows 10 My Question or Issue I have been trying to add Google to my login methods in hopes of finally being able to log in on the web browser on my phone, but whenever I go to the page to...
Plan Free Country United States Device PC Operating System) Windows 10 My Question or Issue I have been trying to add Google to my login methods in hopes of finally being a...
Spotify Star
59 Views
2 replies
0 likes
This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been banned for even just being put on it. I do not want my...
This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been ban...
Newbie
7766 Views
5 replies
7 likes
PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...
Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10 My Question or Issue Hi there. I want to link my google account to spoti...
Visitor
247258 Views
66 replies
35 likes
Plan: PremiumCountry: USDevice: iPhone 15, MacBook Air M2 ChipOperating System: iOS 26.5, macOS Tahoe 26.5.1 My Question or Issue My only method of login was via a university Google account. That Gmail account was disabled yesterday for all alumni, a...
Plan: Premium Country: US Device: iPhone 15, MacBook Air M2 Chip Operating System: iOS 26.5, macOS Tahoe 26.5.1 My Question or Issue My only method of login was via a university Google ...
Spotify Star
22 Views
1 replies
0 likes
I permanently lost access to the email account my spotify premium account is linked to. I can still login to my spotify account, so to prevent future problems I tried changing my email address on the account through the web portal. Whenever I try to ...
I permanently lost access to the email account my spotify premium account is linked to. I can still login to my spotify account, so to prevent future problems I tried changing my email address on the...
Spotify Star
35 Views
1 replies
0 likes
PremiumCountryPhillippines, Samsung Galaxy S25Operating System(iOS 10, Android Oreo, My Question or IssueDouble charges
Premium Country Phillippines , Samsung Galaxy S25 Operating System (iOS 10, Android Oreo, My Question or Issue Double charges
Spotify Star
23 Views
1 replies
0 likes
PlanPremiumMy Question or IssueI am on the individual premium plan and am trying to deactivate my Hulu account, but I'm not seeing an option to do so in any of the account modification tabs. How might I cancel Hulu through my Spotify Premium account?
Plan Premium My Question or Issue I am on the individual premium plan and am trying to deactivate my Hulu account, but I'm not seeing an option to do so in any of the account modification ...
Spotify Star
22 Views
1 replies
0 likes
I'm using spotify for creators to manage my clients' podcasts and we always sign in with spotify. we mange around 20 podcasts at this moment and for security and convinience reasons we use an email fowarding site called 33mail to create the usernames...
I'm using spotify for creators to manage my clients' podcasts and we always sign in with spotify. we mange around 20 podcasts at this moment and for security and convinience reasons we use an email f...
Visitor
155 Views
3 replies
0 likes
PlanPremium duo (living at same address)CountryUSADeviceMatrix XER console (for E50 Elliptical) Operating Systemproprietary My Question or IssueThis new XER Console (for an Elliptical exercise machine) came with apps installed (including Spotify)and ...
Plan Premium duo (living at same address) Country USA Device Matrix XER console (for E50 Elliptical) Operating System proprietary My Question or Issue This new XER Consol...
Casual Listener
1280 Views
4 replies
0 likes
