Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...
Not applicable
6549 Views
5 replies
0 likes
Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...
Visitor
52680 Views
79 replies
9 likes
My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...
Visitor
55208 Views
9 replies
2 likes
PlanPremiumCountryDenmarkDevice(iPhone 11, and macbook air)Operating System(iOS 26,5 on iPhone) My Question or IssueMy Spotify have not been working for almost a month now, at first it was on/off, now it’s just not working at all.It won’t let me play...
Plan Premium Country Denmark Device (iPhone 11, and macbook air) Operating System (iOS 26,5 on iPhone) My Question or Issue My Spotify have not been working for almost a month now, a...
Moderator
27 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung S22+Operating SystemAndroid My Question or IssueI like to check out my Spotify listening stats but since this week it's not updating the stats properly anymore, it skips songs (like it doesn't count them at ...
Plan Premium Country Netherlands Device Samsung S22+ Operating System Android My Question or Issue I like to check out my Spotify listening stats but since this week it's not updatin...
10 Views
0 replies
0 likes
How to transfer audio from YouTube to spotify
How to transfer audio from YouTube to spotify
Casual Listener
229 Views
6 replies
0 likes
I'm trying to listen to ear biscuits by Rhett and link and Its not playing please help me out
I'm trying to listen to ear biscuits by Rhett and link and Its not playing please help me out
Spotify Star
50 Views
1 replies
0 likes
PlanPremium duo (living at same address)CountryUSADeviceMatrix XER console (for E50 Elliptical) Operating Systemproprietary My Question or IssueThis new XER Console (for an Elliptical exercise machine) came with apps installed (including Spotify)and ...
Plan Premium duo (living at same address) Country USA Device Matrix XER console (for E50 Elliptical) Operating System proprietary My Question or Issue This new XER Consol...
Casual Listener
66 Views
2 replies
0 likes
I have been trying to reset my password so I can change my email since it is through my school one and I'm graduating soon so I won't be able to get emails. I have been trying for about 3 days now and have yet to get the email. I have given it time a...
I have been trying to reset my password so I can change my email since it is through my school one and I'm graduating soon so I won't be able to get emails. I have been trying for about 3 days now an...
Spotify Star
33 Views
1 replies
0 likes
Hallo,Klarna stellt mir Spotify in Rechnung obwohl ich jetzt bei Spotify direkt bezahle.Mehrere Mails an Klarna, die schreiben ich soll das mit Spotify klären. Wie komme ich aus Klarna raus?
Hallo, Klarna stellt mir Spotify in Rechnung obwohl ich jetzt bei Spotify direkt bezahle. Mehrere Mails an Klarna, die schreiben ich soll das mit Spotify klären. Wie komme ich aus Klarna r...
Moderator
55 Views
1 replies
0 likes
This is happening on all platforms (phone, website and desktop), whenever i try to log it out it reconnects. The lenght of the songs are also bugged
This is happening on all platforms (phone, website and desktop), whenever i try to log it out it reconnects. The lenght of the songs are also bugged
Newbie
374 Views
2 replies
0 likes
DeviceVivaldi BrowserOperating SystemWindows 11 My Question or IssueI'm getting automatically logged out every 1 or 2 hoursCannot log in back using password - human verification challenge is NEVER successful - Something went wrong Forced to reset pas...
Device Vivaldi Browser Operating System Windows 11 My Question or Issue I'm getting automatically logged out every 1 or 2 hours Cannot log in back using password - human verification ch...
Music Fan
62 Views
2 replies
0 likes
How can I change Plan Mangers for Spotify Duo, my wife uses audiobooks and I don't. Just join spotify duo and found out it is lying in advertising saying its the same as prenium, when in fact people you invite get less features than you. I don't use ...
How can I change Plan Mangers for Spotify Duo, my wife uses audiobooks and I don't. Just join spotify duo and found out it is lying in advertising saying its the same as prenium, when in fac...
Spotify Star
514 Views
3 replies
0 likes
PlanPremiumCountryIsraelOperating System(iOS.) My Question or IssueI have bee a premium member for yearsand since the release of DJ AII have been patiently waiting for it with each new update. I DO NOT understand WHY you would release it gradually to...
Plan Premium Country Israel Operating System (iOS.) My Question or Issue I have bee a premium member for years and since the release of DJ AI I have been patiently waiting fo...
Casual Listener
3015 Views
7 replies
5 likes
PlanPremiumCountry DeviceIphone 16Operating SystemIOS 26 My Question or IssueWhen I try to change my profile picture it keeps giving me an error. I’ve tried clearing cache, logging in and out, nothing works.Also when i click on the toggle to make my ...
Plan Premium Country Device Iphone 16 Operating System IOS 26 My Question or Issue When I try to change my profile picture it keeps giving me an error. I’ve tried clearing cac...
Spotify Star
59 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a new phone and needed to sign back into spotify. I haven't had to sign in in years and forg...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got a new ...
Casual Listener
40 Views
1 replies
0 likes
I just appeared on the Small International Development Charities Podcast, which is published on Spotify. But I am in Uganda and can't access it. Is there a list of which countries are not able to access podcasts on Spotify?
I just appeared on the Small International Development Charities Podcast, which is published on Spotify. But I am in Uganda and can't access it. Is there a list of which countries are not able...
Spotify Star
81 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevicePCOperating SystemFedora My Question or Issuei require an email and password log in for my facebook spotify account, i previously had an account linked to my email address so i deleted my old account to use the addres...
Plan Premium Country Australia Device PC Operating System Fedora My Question or Issue i require an email and password log in for my facebook spotify account, i previously had...
Spotify Star
41 Views
1 replies
0 likes
PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...
Plan Premium family Country Canada Device Samsung Galaxy s20 fe Operating System My Question or Issue I am trying to listen to audiobooks but it says i h...
Casual Listener
21488 Views
41 replies
2 likes
Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...
Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...
Newbie
17543 Views
29 replies
15 likes
My dad subscribed to Spotify Premium, and the charge appears correctly on his credit card. However, he can’t log in with the email he used for registration (it shows a message saying that the email doesn’t have a Spotify account). We now suspect he m...
My dad subscribed to Spotify Premium, and the charge appears correctly on his credit card. However, he can’t log in with the email he used for registration (it shows a message saying that the email d...
Visitor
1975 Views
2 replies
0 likes
PlanFreeCountryPeruDevice(Honor 5xb)Operating System(Windows) My Question or IssueHace un tiempo mi numero telefonico cambio, por motivo de robo. mi cuenta estaba vinculada a ese numero de telefono, y desde entonces no he podido recuperar mi cuenta
Plan Free Country Peru Device (Honor 5xb) Operating System (Windows) My Question or Issue Hace un tiempo mi numero telefonico cambio, por motivo de robo. mi cuenta estaba vinculada a...
Spotify Star
128 Views
1 replies
1 likes
PlanFreeCountryUSADeviceN/AOperating SystemWindows 10, Chrome Browser My Question or IssueI'm having a weird problem where anytime I log out (intentionally or not) I'm unable to login with my password. I get the "Incorrect username or password" error...
Plan Free Country USA Device N/A Operating System Windows 10, Chrome Browser My Question or Issue I'm having a weird problem where anytime I log out (intentionally or not) I'm unable...
Regular
68181 Views
14 replies
0 likes
