Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383681 Views
  • 918 replies
  • 107 likes
  • Account
  • 383681 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166618 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166618 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97264 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97264 Views
  • 68 replies
  • 10 likes

"Spotify Legend" rank missing

Just noticed that my title on the Spotify Community has changed back to Roadie when it was at one point "Spotify Legend" from volunteering for the stars program. Maybe its petty, but can we fix this? I think its a fun title.Thanks for letting me know...

  • Roadie
  • Just noticed that my title on the Spotify Community has changed back to Roadie when it was at one point "Spotify Legend" from volunteering for the stars program. Maybe its petty, but can we fix this?...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password Reset Due to Suspicious Activity - False Report

PlanPremiumCountryUS My Question or IssueEvery few months or so I get signed out of all devices, then receive an email stating: To protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new pa...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Every few months or so I get signed out of all devices, then receive an email stating:   To protect your Spotify account, we've reset ...
  • user12650
  • Casual Listener
  • 117 Views
  • 2 replies
  • 0 likes
  • Account
  • 117 Views
  • 2 replies
  • 0 likes

Solved!! Account can't play certain songs

PlanPremiumCountryUSADeviceSamsung Galaxy S23 My Question or IssueMy account cannot play certain songs even though other accounts can. The only album with this problem is missing all but one song. The artist is not blocked. The first screenshot is wi...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S23     My Question or Issue My account cannot play certain songs even though other accounts can. The only album with this problem is...
  • osornios
  • Spotify Star
  • 68 Views
  • 4 replies
  • 1 likes
  • Account
  • 68 Views
  • 4 replies
  • 1 likes

Not my playlist

PlanPremiumCountryPolandDeviceiPhone 11Operating SystemiOS My Question or IssueSince about a month my playlist of favourites isn’t mine. I lost all of my favourite tracks and have someone else’s instead.

  • Visitor
  • Plan Premium Country Poland Device iPhone 11 Operating System iOS    My Question or Issue Since about a month my playlist of favourites isn’t mine. I lost all of my favourite trac...
  • Luan
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • Account
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution why can't i make a spotify password when i want to connect it to my email?

I want to connect my email to my account, when im doing that, it says an error occured, i'm seeing the solutions online and it might be not like what i was looking for

  • Visitor
  • I want to connect my email to my account, when im doing that, it says an error occured, i'm seeing the solutions online and it might be not like what i was looking for
  • Joan
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not working to login

PlanFreeCountryUSADeviceWindows 11/10 I've had to reset my password twice and when i leave the browser and reopen it I'm forced to login again and when doing so it says my username/email or password is incorrect or that my email isn't attached to any...

  • Visitor
  • Plan Free Country USA Device Windows 11/10     I've had to reset my password twice and when i leave the browser and reopen it I'm forced to login again and when doing so it says my ...
  • MihailY
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 74 Views
  • 1 replies
  • 0 likes

Changed countries and profile changed

PlanFree/Premium CountryGhana/Netherlands DeviceSamsung Galaxy S8 edge, Operating SystemAndroid Oreo My Question or IssueSpotify stopped accepting payments from my Ghanain account. Thus, my premium ended up expiring. Got logged out of my spotify beca...

  • Newbie
  • Plan Free/Premium   Country Ghana/Netherlands    Device Samsung Galaxy S8 edge,   Operating System Android Oreo   My Question or Issue Spotify stopped accep...
  • Luan
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • Account
  • 55 Views
  • 1 replies
  • 0 likes

Cannot log in after first log out?! Cannot Reset password?

PlanShould be Premium / is free DeviceLaptopOperating SystemWindows 11 My Question or IssueDid I overwrite my account? Cannot log in. I just signed up for an spotify account. Then redeemed a gift card. Worked fine. I saved my password in password man...

  • Newbie
  • Plan Should be Premium / is free   Device Laptop Operating System Windows 11   My Question or Issue Did I overwrite my account? Cannot log in.   I just signed up for an spot...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 128 Views
  • 1 replies
  • 0 likes

How to transfer all playlists over to another account

My husband and I set up our first Spotify account years ago and we shared it, but these days my husband just hogs it altho it's associated with my name, my email address, my bank account, by birthdate, my gender etc. We now have graduated to a Family...

  • Casual Listener
  • My husband and I set up our first Spotify account years ago and we shared it, but these days my husband just hogs it altho it's associated with my name, my email address, my bank account, by birthdat...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout from TV using mobile or pc

PlanPremiumCountryIndia My Question or IssueI logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my pc (which subsequently did log me out of my mobile app). The page f...

  • Visitor
  • Plan Premium Country India   My Question or Issue I logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my...
  • Akrisalis
  • Newbie
  • 6189 Views
  • 2 replies
  • 2 likes
  • Account
  • 6189 Views
  • 2 replies
  • 2 likes

Superuser Contribution Change country

PlanIndividual PremiumCountryPortugalMy Question or IssueI’ve moved from UK to Portugal last year. I want to change the country of my account but it doesn’t allow me because it says I’m not on a plan that allows me, but I’m already premium. How can I...

  • Visitor
  •   Plan Individual Premium Country Portugal My Question or Issue I’ve moved from UK to Portugal last year. I want to change the country of my account but it doesn’t allow me because it says...
  • Luan
  • Spotify Star
  • 95 Views
  • 5 replies
  • 0 likes
  • Account
  • 95 Views
  • 5 replies
  • 0 likes

Solved!! Charged twice

After upgrading to the family plan I'm being charged twice by Spotify, once by Spotify London for the family plan, once by Spotify Stockholm for the old premium account. I would like to contact Spotify before going to the bank to chargeback. Anybody ...

  • Regular
  • After upgrading to the family plan I'm being charged twice by Spotify, once by Spotify London for the family plan, once by Spotify Stockholm for the old premium account. I would like to contact Spoti...
  • Bittencourt
  • Spotify Star
  • 384 Views
  • 9 replies
  • 0 likes
  • Account
    Subscription
  • 384 Views
  • 9 replies
  • 0 likes

Superuser Contribution How many devices can I run Spotify on with my premium individual account?

How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time?

  • Visitor
  • How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time? 
  • Simonsch
  • Newbie
  • 3742 Views
  • 2 replies
  • 0 likes
  • 3742 Views
  • 2 replies
  • 0 likes

Superuser Contribution Comment me connecter sur mon iphone avec un autre compte Spotify?

PlanFree/Premium premiumCountry France Device Iphone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)IOS 16.3My Question or Issuecomment me connecter sur Spotify avec un autre compte, autre ...

  • Visitor
  • Plan Free/Premium premium Country France   Device Iphone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS 16.3 My...
  • Maria
  • Moderator
  • 34 Views
  • 1 replies
  • 0 likes
  • Account
  • 34 Views
  • 1 replies
  • 0 likes

Bezahlt für Premium aber wurde automatisch gekündigt

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch angeben, desto einfacher wird es für uns, zu helfen.PlanenGratisprämieLandDeutschland Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betriebssystem(iOS 10, Android Oreo, ...

  • Visitor
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch angeben, desto einfacher wird es für uns, zu helfen. Planen Gratisprämie Land Deutschland  Gerät (iPhone 8, Samsung G...
  • Maxim
  • Spotify Star
  • 31 Views
  • 1 replies
  • 0 likes
  • Premium
  • 31 Views
  • 1 replies
  • 0 likes

My Spotify app keeps switching to my brothers even though I never knew he had one

My Spotify app keeps switching to my brothers even though I never knew he had one.It randomly switches depending on when I open it, any idea why, new update? My brother has a free account and I have a student premium account so it’s weird as **bleep*...

  • Visitor
  • My Spotify app keeps switching to my brothers even though I never knew he had one. It randomly switches depending on when I open it, any idea why, new update? My brother has a free account ...
  • 52 Views
  • 0 replies
  • 0 likes
  • Other
  • 52 Views
  • 0 replies
  • 0 likes

Solved!! Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • Sukosi
  • Visitor
  • 12574 Views
  • 25 replies
  • 3 likes
  • Account
    Premium
  • 12574 Views
  • 25 replies
  • 3 likes

Superuser Contribution Claiming Artist account

I want to claim my artist account. I get to the step to confirm by logging into my Artist Instagram account, however when I try to log in, I get this: "Insufficient Developer Role: Insufficient developer role". Have anyone else experience the same or...

  • Newbie
  • I want to claim my artist account. I get to the step to confirm by logging into my Artist Instagram account, however when I try to log in, I get this: "Insufficient Developer Role: Insufficient devel...
  • RoboCrumb
  • Casual Listener
  • 572 Views
  • 20 replies
  • 0 likes
  • 572 Views
  • 20 replies
  • 0 likes