Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
291623 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541403 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129674 Views
74 replies
12 likes
I am an existing Spotify Premium subscriber. I recently got a new phone plan, and it comes with six months of Spotify Premium. They said I could use the code even if I was an existing subscriber, but when I used the code I received in the Redeem sect...
I am an existing Spotify Premium subscriber. I recently got a new phone plan, and it comes with six months of Spotify Premium. They said I could use the code even if I was an existing subscriber, but...
Visitor
5200 Views
5 replies
0 likes
I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email address. Once realizing that the new account didn't allo...
I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email addre...
Visitor
1580 Views
3 replies
0 likes
I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?
I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?
Newbie
2893 Views
9 replies
2 likes
PlanFreeCountryPhilippines DevicePoco f6 Operating SystemAndroid 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many times.
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing ev...
Visitor
17234 Views
51 replies
4 likes
PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 11 My Question or IssueAs the subject title says, I'm pretty sure someone has gained access to Capcom Sound Team's Spotify profile and is currently releasing songs through it.The profile is...
Plan Premium Country Brazil Device Desktop Operating System Windows 11 My Question or Issue As the subject title says, I'm pretty sure someone has gained access to Capcom Sound Team'...
Moderator
84 Views
1 replies
2 likes
My old friend (we're not friends anymore) uses my Spotify, and I don't want her to anymore, but she won't remove it. I want to remove it myself, but I don't know how, and I know she won't give it up.
My old friend (we're not friends anymore) uses my Spotify, and I don't want her to anymore, but she won't remove it. I want to remove it myself, but I don't know how, and I know she won't give it up.
Moderator
78 Views
1 replies
0 likes
My Question or IssueI have my account registered to my Yahoo email, and want to change it to my Gmail email.Couple weeks ago it said email was taken, so I logged in with it via google and deleted it. I waited the week for the deletion to complete, an...
My Question or Issue I have my account registered to my Yahoo email, and want to change it to my Gmail email. Couple weeks ago it said email was taken, so I logged in with it via google and deleted...
Casual Listener
134 Views
2 replies
0 likes
I have my main premium account using an outdated email. I also have a free account using my primary email that I made years ago with nothing on it. I closed the old free account but I cannot update my premium account to my primary email (“We're sorry...
I have my main premium account using an outdated email. I also have a free account using my primary email that I made years ago with nothing on it. I closed the old free account but I cannot update m...
Casual Listener
348 Views
2 replies
0 likes
Hi All I have a client with a Disability I support they really need to cancel their Spotify as they can't afford it. Problem is due to their disability they can't remember any passwords for the email they.used or the Spotify account. He knows his ema...
Hi All I have a client with a Disability I support they really need to cancel their Spotify as they can't afford it. Problem is due to their disability they can't remember any passwords for th...
Spotify Star
89 Views
1 replies
0 likes
My name is Mitch and I'm in Australia and I've been with spotify for ages. NOW - I'm desperate for help from someone. I no longer have access to the email associated with my account - it was my old work email which no longer exists and I've forgotten...
My name is Mitch and I'm in Australia and I've been with spotify for ages. NOW - I'm desperate for help from someone. I no longer have access to the email associated with my account - it was my ...
Newbie
404 Views
4 replies
0 likes
My Question or IssueI changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed but the app size stayed huge, meaning all the tracks a...
My Question or Issue I changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed b...
Casual Listener
837 Views
2 replies
2 likes
My Question or IssueWhen I try to login to my account, it just loads over and over again and I can not successfully login.
My Question or Issue When I try to login to my account, it just loads over and over again and I can not successfully login.
Moderator
95 Views
1 replies
0 likes
yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working
yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working 😕
Moderator
1855 Views
14 replies
0 likes
PlanDuoCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11spotify App v8.8.6.472 My Question or IssueI am a new Duo plan manager and the audiobooks are all locked. How to unlock them to access my free hours. I...
Plan Duo Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11 spotify App v8.8.6.472 My Question or Issue I am a new Duo plan manag...
Moderator
14079 Views
17 replies
0 likes
Premium, USAiPhone 16 Pro, running iOS 18.5AND MacBook Pro, running Sequoia 15.4.1My Question or IssueMy Premium account is paid up, and Spotify works fine on my laptop, but my iPhone app insists my last payment didn't go through, and is trying to ge...
Premium, USA iPhone 16 Pro, running iOS 18.5 AND MacBook Pro, running Sequoia 15.4.1 My Question or Issue My Premium account is paid up, and Spotify works fine on my laptop, but my iPhone app ins...
Spotify Star
119 Views
1 replies
0 likes
My short url to spotify doesn´t work, it was created through sptfy.com, but i can´t reach that page neither. It has been like this for two days now.
My short url to spotify doesn´t work, it was created through sptfy.com, but i can´t reach that page neither. It has been like this for two days now.
Newbie
10942 Views
10 replies
1 likes
PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...
Plan Premium family Country Canada Device Samsung Galaxy s20 fe Operating System My Question or Issue I am trying to listen to audiobooks but it says i h...
Visitor
6155 Views
22 replies
2 likes
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
hi, i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t cl...
Newbie
58184 Views
22 replies
0 likes
Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6. Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app. Login fails. Says I've got the wrong PW/ID. I don't. I've tried a dozen times, quintuple ...
Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6. Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app. Login fails. Says I'...
Spotify Star
138 Views
1 replies
0 likes
PlanFree & PremiumCountryALLDeviceALLOperating SystemALL My Question or IssueThe following count on profile is not updating when following a new artist, but it does update when following a 'normal' account. Example:My current following count is '5', ...
Plan Free & Premium Country ALL Device ALL Operating System ALL My Question or Issue The following count on profile is not updating when following a new artist, but it does updat...
Visitor
8916 Views
21 replies
8 likes
