Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...
Not applicable
9346 Views
5 replies
0 likes
Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...
Visitor
57317 Views
80 replies
9 likes
My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...
Visitor
58059 Views
9 replies
2 likes
PlanPremiumCountryUSDeviceHP Envy Laptop Operating SystemWindows 11 My Question or IssueI WANT TO CHANGE MY USERNAME. NOT ABLE TO CLICK ON USERNAME ACCORDING TO DIRECTIONS PROVIDED.
Plan Premium Country US Device HP Envy Laptop Operating System Windows 11 My Question or Issue I WANT TO CHANGE MY USERNAME. NOT ABLE TO CLICK ON USERNAME ACCORDING TO DIRECTIO...
Spotify Star
7 Views
1 replies
0 likes
I'm using spotify for creators to manage my clients' podcasts and we always sign in with spotify. we mange around 20 podcasts at this moment and for security and convinience reasons we use an email fowarding site called 33mail to create the usernames...
I'm using spotify for creators to manage my clients' podcasts and we always sign in with spotify. we mange around 20 podcasts at this moment and for security and convinience reasons we use an email f...
Visitor
129 Views
3 replies
0 likes
PlanPremium duo (living at same address)CountryUSADeviceMatrix XER console (for E50 Elliptical) Operating Systemproprietary My Question or IssueThis new XER Console (for an Elliptical exercise machine) came with apps installed (including Spotify)and ...
Plan Premium duo (living at same address) Country USA Device Matrix XER console (for E50 Elliptical) Operating System proprietary My Question or Issue This new XER Consol...
Casual Listener
1114 Views
4 replies
0 likes
Plan Premium DuoCountry United StatesDevice iPhone 16 ProMy Question or IssueI received an email on 7/2 indicating that I needed to update my payment method because it was declined - "We still can't process your payment." However, my payment history ...
Plan Premium Duo Country United States Device iPhone 16 Pro My Question or Issue I received an email on 7/2 indicating that I needed to update my payment method because it was decl...
Spotify Star
25 Views
1 replies
0 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community star edit - removed personal info*
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My...
Spotify Star
17 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying 24.88 monthly for an account I never signed up for. When I log in with my Faceb...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am payin...
Spotify Star
20 Views
1 replies
0 likes
started with one profile but have more artists now. How do I find and claim them?
started with one profile but have more artists now. How do I find and claim them?
Spotify Star
19 Views
1 replies
0 likes
PlanFreeCountryChileDeviceDesktop PC - Spotify WebOperating SystemWindows 10 Pro My Question or IssueI can't log in to my account, I just get the message "Oops! Something went wrong, please try again or check out our help area" and that's it.. I can'...
Plan Free Country Chile Device Desktop PC - Spotify Web Operating System Windows 10 Pro My Question or Issue I can't log in to my account, I just get the message "Oops! Something wen...
Spotify Star
370 Views
3 replies
0 likes
Plan premiumPremiumCountry United StatesDeviceSamsung z flip 6Operating SystemAndroid Oreo My Question or IssueHi, I just got a new phone however I cannot recall my password to log in. I try to log in without password and although i can access the em...
Plan premium Premium Country United States Device Samsung z flip 6 Operating System Android Oreo My Question or Issue Hi, I just got a new phone however I cannot recall my pass...
Spotify Star
126 Views
6 replies
0 likes
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...
Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abro...
Visitor
57317 Views
80 replies
9 likes
PlanPremium FamilyCountryIndiaDeviceNothing Phone 2aOperating System(Nothing Os 4.0) My Question or IssueMy Spotify app does not have the messages feature. I have reinstalled the app multiple times, cleared cache/app data. I have updated it to the la...
Plan Premium Family Country India Device Nothing Phone 2a Operating System (Nothing Os 4.0) My Question or Issue My Spotify app does not have the messages feature. I have rei...
Visitor
410 Views
3 replies
0 likes
PlanPremiumCountryUSADevice(Across All)Operating System(Across all) My Question or IssueNot sure if this is the best place to post this, but perhaps someone here can help me. My band has an open ticket for this issue with Spotify but they have been c...
Plan Premium Country USA Device (Across All) Operating System (Across all) My Question or Issue Not sure if this is the best place to post this, but perhaps someone here can help me....
Casual Listener
35 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceWeb, AndroidOperating SystemGentoo Linux, Android 11 My Question or IssueI have an account with premium subscription.One day I received a notification that I have to "confirm my email". I distinctly remember that I've al...
Plan Premium Country Russia Device Web, Android Operating System Gentoo Linux, Android 11 My Question or Issue I have an account with premium subscription. One day I received a no...
Visitor
2832 Views
9 replies
2 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Spotify Star
80 Views
1 replies
0 likes
PlanBasicCountryKoreaDeviceWindow PC and Samsung Galaxy S25 ultraOperating SystemAndroid and Windows 11 My Question or IssueI am using Spotify in Korea. I enabled explicit content and tried age verification for 19+ songs through PASS on both Windows ...
Plan Basic Country Korea Device Window PC and Samsung Galaxy S25 ultra Operating System Android and Windows 11 My Question or Issue I am using Spotify in Korea. I enabled explicit co...
Moderator
103 Views
1 replies
0 likes
PlanFreeCountrySlovakiaDeviceAsus TUF Gaming F15Operating SystemWindows 10 i'm not using a vpn. i went on a vacation to portugal and to hungary, so the system might be a bit messy? i got emails in portugese when i tried to change my password, so.. My...
Plan Free Country Slovakia Device Asus TUF Gaming F15 Operating System Windows 10 i'm not using a vpn. i went on a vacation to portugal and to hungary, so the system might be a bit me...
Moderator
55 Views
1 replies
0 likes
PlanPremiumCountryMoroccoDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI accidentally logged out of my account, now when I try to log back in using my phone number, I don't receive the SMS 6-digit code. I tried many times, I tri...
Plan Premium Country Morocco Device Samsung Galaxy S10 Operating System Android My Question or Issue I accidentally logged out of my account, now when I try to log back in using m...
Casual Listener
4430 Views
4 replies
0 likes
PlanPremium FamilyCountryUSA DeviceLogged in on iPhone SE and am trying to log in on PCOperating SystemIOS 12 and Windows 10 My Question or Issue Just like the title states I am logged in to my phone but have forgotten my password and do not have acc...
Plan Premium Family Country USA Device Logged in on iPhone SE and am trying to log in on PC Operating System IOS 12 and Windows 10 My Question or Issue Just like the titl...
Visitor
4085 Views
2 replies
2 likes
Please, I mistakenly logged out of my account, and I tried logging in it says none of my email is linked to the account, I tried my phone number but it worked for another account(also my account but not the one I want to log in to) I tried face book ...
Please, I mistakenly logged out of my account, and I tried logging in it says none of my email is linked to the account, I tried my phone number but it worked for another account(also my account but ...
Spotify Star
34 Views
1 replies
0 likes
how can i change my account in to a basic family?
how can i change my account in to a basic family?
Spotify Star
34 Views
1 replies
0 likes
