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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280200 Views
  • 822 replies
  • 84 likes
  • Account
  • 280200 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133350 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133350 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75673 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75673 Views
  • 63 replies
  • 8 likes

The wrong feature artist is linked on my page! How do I fix this?

Hi everyone, I just released an album and one of the songs has a featured artist. Spotify have linked the wrong artist (they have the same name of course) but I have no idea how to get this changed. I've emailed everywhere that's possible and asked m...

  • Regular
  • Hi everyone,    I just released an album and one of the songs has a featured artist. Spotify have linked the wrong artist (they have the same name of course) but I have no idea how to g...
  • justsomeguy999
  • Visitor
  • 8270 Views
  • 9 replies
  • 0 likes
  • Account
  • 8270 Views
  • 9 replies
  • 0 likes

Can’t update email due to errors

I deleted an old account that is connected with my current email and I waited two weeks for it to permanently disable and delete and when I tried to add the email to current Spotify account it said that my email was already taken and so I tried to lo...

  • Visitor
  • I deleted an old account that is connected with my current email and I waited two weeks for it to permanently disable and delete and when I tried to add the email to current Spotify account it said t...
  • 13 Views
  • 0 replies
  • 0 likes
  • 13 Views
  • 0 replies
  • 0 likes

I can't login to my account! Please help.

Hi Spotify, I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the mail address linked to my spotify account will not fetch an...

  • Visitor
  • Hi Spotify,   I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the...
  • 14 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 14 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists Being Falsely Reported!!!

I've been put into an extremely frustrating situation that some of you may have also had problems with. Someone is falsely reporting my playlists, and there's nothing I can do about it. When someone reports your playlist, Spotify will automatically r...

  • Regular
  • I've been put into an extremely frustrating situation that some of you may have also had problems with. Someone is falsely reporting my playlists, and there's nothing I can do about it. When someone ...
  • Maracas
  • Regular
  • 14988 Views
  • 110 replies
  • 59 likes
  • Account
  • 14988 Views
  • 110 replies
  • 59 likes

Specific tracks do not start to play

We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine.Looking at the network tab in the browser I can see that especially for those t...

  • Visitor
  • We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine. Looking at the network tab...
  • 15 Views
  • 0 replies
  • 0 likes
  • 15 Views
  • 0 replies
  • 0 likes

Account suspended

My bank blocked the renew payment

  • Visitor
  • My bank blocked the renew payment
  • Benlee12123b
  • Composer
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch between 2 profiles in single phone

Plan: PremiumCountry: Argentina Device: Xiaomi Redmi Note 10 Pro Operating System: Android 12 My Question or Issue: Hi!. I use Spotify on my phone on a daily basis. I also use it to play music for my kids when connected to the car using Android Auto....

  • Casual Listener
  • Plan: Premium Country: Argentina   Device: Xiaomi Redmi Note 10 Pro   Operating System: Android 12   My Question or Issue:   Hi!. I use Spotify on my phone on a daily bas...
  • MillenialScum
  • Newbie
  • 333 Views
  • 6 replies
  • 0 likes
  • Account
  • 333 Views
  • 6 replies
  • 0 likes

Random person playing their playlist on my account

Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is possible or how to kick them out. I've seen various...

  • Newbie
  • Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is ...
  • 23 Views
  • 0 replies
  • 0 likes
  • Security
  • 23 Views
  • 0 replies
  • 0 likes

Paying for Premium but my account says free

Plan PremiumCountryUK My Question or Issue I have been paying for premium for some time now but have noticed that my account now says free. My last payment was made at the beginning of October. I have previously signed in with Facebook and after read...

  • Casual Listener
  • Plan  Premium Country UK  My Question or Issue  I have been paying for premium for some time now but have noticed that my account now says free. My last payment was made at the be...
  • Jose_M
  • Spotify Star
  • 1300 Views
  • 7 replies
  • 2 likes
  • Account
    Free
    Premium
    Subscription
  • 1300 Views
  • 7 replies
  • 2 likes

Como me conecto a minha conta do Spotify pelo meu numero de celular no Desktop!

Queria saber como eu consigo realizar o login no Spotify de Desktop por meio do meu numero de telefone.Pois criei minha conta sabado e realizei o pagamento do Spotify Premium Familia, e preciso de ajuda....

  • Visitor
  • Queria saber como eu consigo realizar o login no Spotify de Desktop por meio do meu numero de telefone. Pois criei minha conta sabado e realizei o pagamento do Spotify Premium Familia, e preciso de ...
  • Bittencourt
  • Spotify Star
  • 4551 Views
  • 12 replies
  • 0 likes
  • Account
    Login
  • 4551 Views
  • 12 replies
  • 0 likes

Superuser Contribution Can't log into my artist account !

Hi ! Posting from an old account now because I can't log into my main one - I recently signed up for Spotify for Artists in order to share some music, but I actually can't seem to log back in. I'm getting emails from Spotify to my account, but when I...

  • Casual Listener
  • Hi ! Posting from an old account now because I can't log into my main one - I recently signed up for Spotify for Artists in order to share some music, but I actually can't seem to log back in. I'm ge...
  • celes_xx
  • Casual Listener
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify adding random songs to playlist

Is there any way to disable this feature? I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music. Spotify added like 15 Robin Schulz songs to my playlist. If I wanted to listen to d...

  • Casual Listener
  •  Is there any way to disable this feature?  I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music.   Spotify add...
  • Jbasile
  • Casual Listener
  • 79290 Views
  • 16 replies
  • 3 likes
  • Account
  • 79290 Views
  • 16 replies
  • 3 likes

Superuser Contribution Playlist Covers doesn't appear in Recently Played when privacy controls are turned off

I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts. Whenever I turn off the privacy toggles of 'Process my Facebook data" and "Pr...

  • Music Fan
  • I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts.   Whenever I turn o...
  • Ismael-E
  • Newbie
  • 693 Views
  • 19 replies
  • 1 likes
  • Account
    Premium
  • 693 Views
  • 19 replies
  • 1 likes

Superuser Contribution Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

  • Casual Listener
  • Hi, I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't fin...
  • djangocod
  • Visitor
  • 353570 Views
  • 10 replies
  • 18 likes
  • 353570 Views
  • 10 replies
  • 18 likes

Não consigo alterar forma de pagamento

PlanFree, tentando conseguir um PremiumCountryBrasil DeviceMacbook AirOperating SystemiOS My Question or Issue Já tive uma conta premium, que deixou de funcionar porque cancelei meu cartão. Estou tentando trocar os dados do cartão, mas não aparece a ...

  • Newbie
  • Plan Free, tentando conseguir um Premium Country Brasil   Device Macbook Air Operating System iOS   My Question or Issue  Já tive uma conta premium, que deixou de funci...
  • Bittencourt
  • Spotify Star
  • 2070 Views
  • 3 replies
  • 1 likes
  • 2070 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify playlist doesn't show for anyone but myself

PlanFreeCountryUnited StatesMy IssueWhen attempting to share my playlist the link simply doesn't work for other people and the playlist doesn't appear on my profile for them as well despite setting it to public and to show on my profile.Playlist link...

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  • Casual Listener
  • Plan Free Country United States My Issue When attempting to share my playlist the link simply doesn't work for other people and the playlist doesn't appear on my profile for them as well de...
  • AlejaR
  • Moderator
  • 710 Views
  • 4 replies
  • 0 likes
  • Account
  • 710 Views
  • 4 replies
  • 0 likes

Superuser Contribution recently played not syncing with my devices

I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘ about 4 weeks ago wasnt this a problem- I saw which playlists and songs I’m listening t...

  • Casual Listener
  • I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘   about 4 weeks ago wasn...
  • SimondColeman
  • Casual Listener
  • 10190 Views
  • 15 replies
  • 23 likes
  • 10190 Views
  • 15 replies
  • 23 likes

doesn't allow me to do anything unless I get premium

PlanFreeCountrySouth KoreaDeviceiPhone 11 and M2 MacBook Air Operating SystemiOS16.2 and macOS Ventura13.1 My Question or IssueI've been perfectly happy with Spotify free and listening to the ads but now I cant even do anything until I subscribe to S...

  • Visitor
  • Plan Free Country South Korea Device iPhone 11 and M2 MacBook Air  Operating System iOS16.2 and macOS Ventura13.1   My Question or Issue I've been perfectly happy with Spotify fre...
  • Maxim
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 33 Views
  • 1 replies
  • 0 likes

When logged in where do I find the status of a scope extension request?

I am unable to view the status of our Scope Extension request, we are preparing for a launch and need to confirm that it was submitted.How do you view the status of the Quota Extension Request and confirm that it was properly submitted?One of our tea...

  • Casual Listener
  • I am unable to view the status of our Scope Extension request, we are preparing for a launch and need to confirm that it was submitted. How do you view the status of the Quota Extension Request an...
  • livegridmusic
  • Casual Listener
  • 90 Views
  • 2 replies
  • 0 likes
  • 90 Views
  • 2 replies
  • 0 likes