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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

user-removed

Not applicable

9523 Views

5 replies

0 likes

Account
Login
  • 9523 Views
  • 5 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

40823 Views

0 replies

4 likes

Account
  • 40823 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad. Empty playlists. "Something went wrong" error. Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

Wendo

Visitor

57506 Views

80 replies

9 likes

Account
Free
Login
  • 57506 Views
  • 80 replies
  • 9 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

58200 Views

9 replies

2 likes

  • 58200 Views
  • 9 replies
  • 2 likes

Can I get a account I deleted back?

I deleted a account thinking it was my backup account and it was my main with all my music I was wondering if I could get the account back and recover music

Visitor

I deleted a account thinking it was my backup account and it was my main with all my music I was wondering if I could get the account back and recover music

Jamesfloor

Visitor

4937 Views

2 replies

0 likes

  • 4937 Views
  • 2 replies
  • 0 likes

I can't start my audiobook, but have 2 hours of listening time left.

PlanPremium (Family)CountryNetherlands DeviceiPhone 15 Pro Operating SystemiOS 26.5.2 My Question or IssueI’d like to start some chapters of an audiobook. These chapters are about 20mins long each. Whenever when I click Play, I receive this message: ...

Newbie

Plan Premium (Family) Country Netherlands   Device iPhone 15 Pro   Operating System iOS 26.5.2    My Question or Issue I’d like to start some chapters of an audioboo...

11 Views

0 replies

0 likes

Premium
  • 11 Views
  • 0 replies
  • 0 likes

Superuser Contribution Login error, "Something went wrong"

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to log into my Spotify account. I log in using my Google account normally, but now, whenever I attempt to log in, it says "Oops! Something went wrong, please...

Casual Listener

Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I am unable to log into my Spotify account. I log in using my Google account normally, but no...

apathyy1

Newbie

35896 Views

8 replies

0 likes

Free
Login
  • 35896 Views
  • 8 replies
  • 0 likes

Dont know my pass

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay so I don’t know my password i forgot and i can’t reset it cuz MY GMAIL IS OUT OF STORAGE...

Visitor

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Amay

Spotify Star

16 Views

1 replies

0 likes

Account
Free
  • 16 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change my personal account details.

I created my account on Facebook, and I can't seem to be able to edit my email, gender and birth date. I had already edit these settings on my Facebook page, but it just won't change, not even my profile picture on the playlists. Can someone help?

Casual Listener

I created my account on Facebook, and I can't seem to be able to edit my email, gender and birth date. I had already edit these settings on my Facebook page, but it just won't change, not even my pro...

Jainildudakhiya

Newbie

10615 Views

9 replies

2 likes

Account
  • 10615 Views
  • 9 replies
  • 2 likes

Can't add new login method

Plan Free Country United States Device PC Operating System) Windows 10 My Question or Issue I have been trying to add Google to my login methods in hopes of finally being able to log in on the web browser on my phone, but whenever I go to the page to...

Newbie

Plan Free Country United States Device PC Operating System) Windows 10   My Question or Issue I have been trying to add Google to my login methods in hopes of finally being a...

Billy-J

Spotify Star

46 Views

2 replies

0 likes

Account
  • 46 Views
  • 2 replies
  • 0 likes

WAVR.ai playlist HELP suspicious streams

This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been banned for even just being put on it. I do not want my...

Newbie

This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been ban...

Mwsf2

Newbie

7762 Views

5 replies

7 likes

Account
  • 7762 Views
  • 5 replies
  • 7 likes

Solved!!Superuser Contribution How can I link my google account to Spotify?

PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...

Casual Listener

Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi there. I want to link my google account to spoti...

stkeven

Visitor

247210 Views

66 replies

35 likes

Account
Login
Security
  • 247210 Views
  • 66 replies
  • 35 likes

University Gmail Account Disabled

Plan: PremiumCountry: USDevice: iPhone 15, MacBook Air M2 ChipOperating System: iOS 26.5, macOS Tahoe 26.5.1 My Question or Issue My only method of login was via a university Google account. That Gmail account was disabled yesterday for all alumni, a...

Visitor

Plan: Premium Country: US Device: iPhone 15, MacBook Air M2 Chip Operating System: iOS 26.5, macOS Tahoe 26.5.1   My Question or Issue My only method of login was via a university Google ...

Billy-J

Spotify Star

18 Views

1 replies

0 likes

Account
Login
  • 18 Views
  • 1 replies
  • 0 likes

Cannot change email address

I permanently lost access to the email account my spotify premium account is linked to. I can still login to my spotify account, so to prevent future problems I tried changing my email address on the account through the web portal. Whenever I try to ...

Newbie

I permanently lost access to the email account my spotify premium account is linked to. I can still login to my spotify account, so to prevent future problems I tried changing my email address on the...

Billy-J

Spotify Star

26 Views

1 replies

0 likes

Account
Premium
  • 26 Views
  • 1 replies
  • 0 likes

Double charges

PremiumCountryPhillippines, Samsung Galaxy S25Operating System(iOS 10, Android Oreo, My Question or IssueDouble charges

Visitor

Premium Country Phillippines , Samsung Galaxy S25 Operating System (iOS 10, Android Oreo,    My Question or Issue Double charges

Billy-J

Spotify Star

20 Views

1 replies

0 likes

Account
  • 20 Views
  • 1 replies
  • 0 likes

Cancel Hulu on Premium

PlanPremiumMy Question or IssueI am on the individual premium plan and am trying to deactivate my Hulu account, but I'm not seeing an option to do so in any of the account modification tabs. How might I cancel Hulu through my Spotify Premium account?

Newbie

  Plan Premium My Question or Issue I am on the individual premium plan and am trying to deactivate my Hulu account, but I'm not seeing an option to do so in any of the account modification ...

Billy-J

Spotify Star

17 Views

1 replies

0 likes

Account
Premium
Subscription
  • 17 Views
  • 1 replies
  • 0 likes

UNABLE TO UPDATE DISPLAY NAME ON DESKTOP OR MOBILE APP

PlanPremiumCountryUSDeviceHP Envy Laptop Operating SystemWindows 11 My Question or IssueI WANT TO CHANGE MY USERNAME. NOT ABLE TO CLICK ON USERNAME ACCORDING TO DIRECTIONS PROVIDED.

Casual Listener

Plan Premium Country US Device HP Envy Laptop  Operating System Windows 11   My Question or Issue I WANT TO CHANGE MY USERNAME. NOT ABLE TO CLICK ON USERNAME ACCORDING TO DIRECTIO...

Maxim

Spotify Star

25 Views

1 replies

0 likes

Account
Premium
Subscription
  • 25 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify blocked fowarding system email domain - spotify for creators

I'm using spotify for creators to manage my clients' podcasts and we always sign in with spotify. we mange around 20 podcasts at this moment and for security and convinience reasons we use an email fowarding site called 33mail to create the usernames...

Casual Listener

I'm using spotify for creators to manage my clients' podcasts and we always sign in with spotify. we mange around 20 podcasts at this moment and for security and convinience reasons we use an email f...

spotifly_spotifly

Visitor

146 Views

3 replies

0 likes

Account
Login
Other
  • 146 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error: '...only use Spotify abroad for 14 days...' I'm at home!

PlanPremium duo (living at same address)CountryUSADeviceMatrix XER console (for E50 Elliptical) Operating Systemproprietary My Question or IssueThis new XER Console (for an Elliptical exercise machine) came with apps installed (including Spotify)and ...

Casual Listener

Plan Premium duo (living at same address) Country USA Device Matrix XER console (for E50 Elliptical)  Operating System proprietary    My Question or Issue This new XER Consol...

playlistr2

Casual Listener

1218 Views

4 replies

0 likes

Login
  • 1218 Views
  • 4 replies
  • 0 likes

Receiving emails about needing to update payment method after payment method was changed

Plan Premium DuoCountry United StatesDevice iPhone 16 ProMy Question or IssueI received an email on 7/2 indicating that I needed to update my payment method because it was declined - "We still can't process your payment." However, my payment history ...

Visitor

Plan Premium Duo Country United States Device iPhone 16 Pro My Question or Issue I received an email on 7/2 indicating that I needed to update my payment method because it was decl...

Maxim

Spotify Star

37 Views

1 replies

0 likes

Account
Premium
  • 37 Views
  • 1 replies
  • 0 likes

Cancelling account [REDACTED]

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community star edit - removed personal info*

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)       My...

Billy-J

Spotify Star

30 Views

1 replies

0 likes

Account
  • 30 Views
  • 1 replies
  • 0 likes

Paying for Spotify I do not have

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying 24.88 monthly for an account I never signed up for. When I log in with my Faceb...

Visitor

Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am payin...

Billy-J

Spotify Star

25 Views

1 replies

0 likes

Subscription
  • 25 Views
  • 1 replies
  • 0 likes

Artist Profile

started with one profile but have more artists now. How do I find and claim them?

Visitor

started with one profile but have more artists now. How do I find and claim them?

Billy-J

Spotify Star

25 Views

1 replies

0 likes

  • 25 Views
  • 1 replies
  • 0 likes