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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419697 Views
  • 965 replies
  • 108 likes
  • Account
  • 419697 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185297 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185297 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103171 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103171 Views
  • 69 replies
  • 10 likes

Third party apps connect to an account i am not logged in to

PlanPremiumCountrycanadaDeviceiphone xsOperating SystemiOS 16My Question or Issuewhenever i try to connect any third party apps (e.g. stationhead, airbuds, musixmatch) to my spotify, it connects to my brothers account that is not logged in to my phon...

  • Casual Listener
  • Plan Premium Country canada Device iphone xs Operating System iOS 16 My Question or Issue whenever i try to connect any third party apps (e.g. stationhead, airbuds, musixmatch) to my spotify...
  • 18 Views
  • 0 replies
  • 0 likes
  • Account
  • 18 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • charlielowell
  • Casual Listener
  • 22087 Views
  • 33 replies
  • 3 likes
  • Account
    Premium
  • 22087 Views
  • 33 replies
  • 3 likes

I don’t have access to the email affiliated with my Spotify account. Help?

I am being billed for a subscription but do not have access to my account. The email address affiliated with my Spotify account has been disabled.

  • Visitor
  • I am being billed for a subscription but do not have access to my account. The email address affiliated with my Spotify account has been disabled.
  • AdamDam
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

  • Regular
  • hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...
  • csgersbeck
  • Newbie
  • 10838 Views
  • 142 replies
  • 31 likes
  • Account
    Security
  • 10838 Views
  • 142 replies
  • 31 likes

Superuser Contribution Can't log in to Desktop Spotify - Error code: desktop_login_accounts:3

After numerous false starts (no graphics/links showing) on my Premium account, I decided to do a clean reinstall from the Spotisfy download page. Found my account okay but refuses to log me in, with the aforementioned (Error Code : desktop_login_acco...

  • Casual Listener
  • After numerous false starts (no graphics/links showing) on my Premium account, I decided to do a clean reinstall from the Spotisfy download page. Found my account okay but refuses to log me in, with ...
  • Maria
  • Moderator
  • 247 Views
  • 6 replies
  • 0 likes
  • Login
  • 247 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account Hacked - No Response From Spotify Support

My account has been hacked, I'm unable to send a contact form because the **bleep** changed the email address and the password to my account. I would like to have this resolved without having to cancel my premium subscription, but I have not any comm...

  • Regular
  • My account has been hacked, I'm unable to send a contact form because the **bleep** changed the email address and the password to my account. I would like to have this resolved without having to canc...
  • utahmanmiddle1971
  • Regular
  • 1601 Views
  • 16 replies
  • 1 likes
  • 1601 Views
  • 16 replies
  • 1 likes

Email adres

PlanPremiumCountryIndiaDeviceiPhone 13Operating SystemiOS 17.3 My Question or IssueI can't change the email address, writes an error occurred, try later, but even later the error does not disappear.

  • Newbie
  •   Plan Premium Country India Device iPhone 13 Operating System iOS 17.3   My Question or Issue I can't change the email address, writes an error occurred, try later, but even lat...
  • 34 Views
  • 0 replies
  • 0 likes
  • Account
  • 34 Views
  • 0 replies
  • 0 likes

Songs dissapearing

So more and more recently I've notived new songs I've added or had for years for that matter gets greyed out/removed (licensing trouble no doubt) while only a minor annoyance at first it's starting to become a major problem for me. The worst thing is...

  • Casual Listener
  • So more and more recently I've notived new songs I've added or had for years for that matter gets greyed out/removed (licensing trouble no doubt) while only a minor annoyance at first it's starting t...
  • SharpA
  • Newbie
  • 987 Views
  • 4 replies
  • 8 likes
  • 987 Views
  • 4 replies
  • 8 likes

want to see all logged in devices

I want to see all devices where I am logged in and remove access from my older devices

  • Visitor
  • I want to see all devices where I am logged in and remove access from my older devices
  • Maxim
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Lost account & want it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already have a Spotify Premium account. I was in the car on 6-30-24 and for some reason was...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I alrea...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не приходит письмо со сменой пароля

Меня почемуто выкинуло из SpotifyПытаюсь зайти обратно но пишет что пароль неверныйПытаюсь менять парольВвожу почту, пишет что письмо отправилось смотрю ничегоИ так я повторил несколько разя незнаю что делатьИскал в интернете, ничего

  • Newbie
  • Меня почемуто выкинуло из Spotify Пытаюсь зайти обратно но пишет что пароль неверный Пытаюсь менять пароль Ввожу почту, пишет что письмо отправилось смотрю ничего И так я повторил несколько раз ...
  • yunikoox
  • Casual Listener
  • 1919 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1919 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones en mi cuenta

No puedo reproducir canciones en mi cuenta pero la entra a otra cuenta en el mismo móvil si puedo con normalidad

  • Visitor
  • No puedo reproducir canciones en mi cuenta pero la entra a otra cuenta en el mismo móvil si puedo con normalidad
  • Elena
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my episodes hosted in Spotify for podcasters. How to retrieve?

I want to retrieve my lost episodes in arv17n account in Spotify for podcasters. The podcast is " The Philosopher" by Dr. Arv A Sulfath

  • Visitor
  • I want to retrieve my lost episodes in arv17n account in Spotify for podcasters. The podcast is " The Philosopher" by Dr. Arv A Sulfath
  • Ivelina
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I link my google account to Spotify?

PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...

  • Casual Listener
  • Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi there. I want to link my google account to spoti...
  • Not applicable
  • 212448 Views
  • 61 replies
  • 32 likes
  • Account
    Login
    Security
  • 212448 Views
  • 61 replies
  • 32 likes

Why change the price and opt you in without choosing

Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanksPlanBasic oneCountryEnglandDeviceiPhone 13Operating SystemiOS My Question or Issue

  • Casual Listener
  • Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanks Plan Basic one Country England Device iPhone 13 Operating System iOS   M...
  • Luan
  • Spotify Star
  • 76 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 76 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to find my account

I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert. I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email / google accounts. ThanksDenise

  • Visitor
  • I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert.   I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email /...
  • Ivelina
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss of account when signing up for Premium.

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryMozambiqueDevice(iPhone 13, Operating System(iOS 13) My Question or IssueHow can I retrieve what was on my previo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Mozambique Device (iPhone 13,  Operating ...
  • Joan
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • Premium
  • 60 Views
  • 1 replies
  • 0 likes