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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77639 Views

28 replies

0 likes

  • 77639 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

96216 Views

9 replies

2 likes

Account
Login
  • 96216 Views
  • 9 replies
  • 2 likes

Superuser Contribution Is there an actual customer service number for Spotify?

I am paying for 2 premium subscriptions. My Granddaughter's phone was stolen and i would like to cancel that one. cannot find a customer service number. the one that appears on my bank statement is not valid

Visitor

I am paying for 2 premium subscriptions. My Granddaughter's phone was stolen and i would like to cancel that one. cannot find a customer service number. the one that appears on my bank statement is ...

Husooow

Casual Listener

17725 Views

6 replies

0 likes

  • 17725 Views
  • 6 replies
  • 0 likes

Android phoneCan't reset password. Can login via Code

PlanPremiumCountryAUDeviceSamsung Galaxy s25 fe, Operating Systemandroid 16 My Question or IssueMy daughter's account is attached to my family premium. She has a new phone. We've forgotten her password and can't reset it. We can login via a code sent...

Regular

Plan Premium Country AU Device Samsung Galaxy s25 fe,  Operating System android 16   My Question or Issue My daughter's account is attached to my family premium.  She has a n...

Jumpmanlives

Regular

68 Views

2 replies

0 likes

Account
Login
Premium
  • 68 Views
  • 2 replies
  • 0 likes

Superuser Contribution Block a user profile completly

Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are no longer able to see or search their profile --sto...

Visitor

Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are ...

pandapoo12

Newbie

12256 Views

9 replies

3 likes

Security
  • 12256 Views
  • 9 replies
  • 3 likes

Superuser Contribution Transfer account

I want to put my account in someone else's name and bank account. Is that possible?

Visitor

I want to put my account in someone else's name and bank account. Is that possible?  

Vasil

Moderator

40 Views

1 replies

0 likes

Account
  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t Access Old Account Because Email Was Deleted - Please Help Delete My Account

Hi Spotify Team and Community,I hope you’re doing great. I’m trying to get some help with an old account that I want to delete, but I have an issue. A while ago, I created a Spotify account using an email address that I no longer have access to, I de...

Regular

Hi Spotify Team and Community, I hope you’re doing great. I’m trying to get some help with an old account that I want to delete, but I have an issue. A while ago, I created a Spotify account using a...

Dessi

Moderator

425 Views

8 replies

0 likes

Account
  • 425 Views
  • 8 replies
  • 0 likes

Superuser Contribution How do I unblock someone who blocked me?

We would both like to unblock each other but we can not find each other's profile.

Casual Listener

We would both like to unblock each other but we can not find each other's profile.

chthonic69

Visitor

3179 Views

7 replies

1 likes

  • 3179 Views
  • 7 replies
  • 1 likes

'To ensure its security, we are unable to process your request at this time.' What does this mean

PlanPremiumCountryTurkeyDevicePC and Samsun Operating SystemWindows and Android My Question or IssueTrying to change old googlemail to gmail in my address resulted in this message. Is it just a case of wait and it will be ok or is there an error?

Newbie

Plan Premium Country Turkey Device PC and Samsun  Operating System Windows and Android   My Question or Issue Trying to change old googlemail to gmail in my address resulted in th...

42 Views

0 replies

0 likes

Account
  • 42 Views
  • 0 replies
  • 0 likes

Multiple spotify accounts on Google Home, but only one is used

Plan: PremiumCountry: EUDevice: multipleOperating System: multiple My Question or Issue:I have a household with multiple members, each with their own spotify account within a family plan. Everybody is also a member of the Google Home family, and I've...

Casual Listener

Plan: Premium Country: EU Device: multiple Operating System: multiple   My Question or Issue: I have a household with multiple members, each with their own spotify account within a fa...

Billy-J

Spotify Star

196 Views

3 replies

0 likes

Account
Other
Premium
  • 196 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

Newbie

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...

carabo

Visitor

13126 Views

26 replies

10 likes

  • 13126 Views
  • 26 replies
  • 10 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...

Aaleela

Visitor

603362 Views

1004 replies

117 likes

Account
  • 603362 Views
  • 1004 replies
  • 117 likes

Superuser Contribution Change my billing from card to something else

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am a Spotify member and PayPal member. My email address is **bleep** Can my current f...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Vasil

Moderator

341 Views

2 replies

0 likes

Other
  • 341 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I want to remove a credit card from my payment details.

There is no option to delete a card on the Payment Details page. I added a new card for payment and want to delete my old card so that it is no longer charged.

Visitor

There is no option to delete a card on the Payment Details page. I added a new card for payment and want to delete my old card so that it is no longer charged.

xmonkey709

Visitor

98437 Views

27 replies

4 likes

  • 98437 Views
  • 27 replies
  • 4 likes

Change account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, can we change our account so we are using our vat. number - changing to b2b insted of b2c...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, can...

Billy-J

Spotify Star

366 Views

1 replies

0 likes

Account
  • 366 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My updates not showing

PlanPremium Individual CountryUnited States DeviceIPhone 17 pro max Operating SystemiOS 26.2 My Question or IssueI don’t have an option for my updates to see who followed me etc. but when I make another account it shows up. How can I fix this?

Newbie

Plan Premium Individual  Country United States  Device IPhone 17 pro max  Operating System iOS 26.2   My Question or Issue I don’t have an option for my updates to see w...

MihailY

Moderator

131 Views

1 replies

0 likes

Account
  • 131 Views
  • 1 replies
  • 0 likes

Account Change

Hi, I deleted a free Spotify account that was created using Google login.I’m trying to change the email on my current Spotify account, but it still says the email is already connected to another account, even after waiting several days.Could a Spotif...

Newbie

Hi, I deleted a free Spotify account that was created using Google login. I’m trying to change the email on my current Spotify account, but it still says the email is already connected to another ac...

Maxim

Spotify Star

391 Views

1 replies

0 likes

Account
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution ChatGPT app can’t link to Spotify account

Plan Premiun Free/Premium Country - USA Device - iPhone 15 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - iOS (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ChatGPT app can’t link to Spotify account; this is supp...

Visitor

Plan Premiun Free/Premium Country - USA   Device - iPhone 15 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - iOS (iOS 10, Android Oreo, Windows 10,etc.)...

Joan

Moderator

4731 Views

14 replies

3 likes

Other
  • 4731 Views
  • 14 replies
  • 3 likes

Solved!!Superuser Contribution How can I link my google account to Spotify?

PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...

Casual Listener

Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi there. I want to link my google account to spoti...

MJaune

Visitor

242795 Views

65 replies

35 likes

Account
Login
Security
  • 242795 Views
  • 65 replies
  • 35 likes

Superuser Contribution Close my comunity account

Hello world! So pretty immediately I've relized that staring this "Spotify Community" account on top of my subscription was a bad idea, and I want to close the community account so I dont ever get emails about what goes on here. I DON'T want to cance...

Casual Listener

Hello world!   So pretty immediately I've relized that staring this "Spotify Community" account on top of my subscription was a bad idea, and I want to close the community account so I dont ev...

Yordan

Moderator

140 Views

1 replies

0 likes

Account
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! How Can I Login My Artist Account

I have a artist name but I can't login to it. It's says I need to have artist website what does that mean?

Regular

I have a artist name but I can't login to it. It's says I need to have artist website what does that mean?

Leanthekidd

Casual Listener

5096 Views

14 replies

0 likes

  • 5096 Views
  • 14 replies
  • 0 likes

spotify you're out of offline devices

Guys, I have a problem, when i try to download content from the Android app it says this ---> Spotify you're out of offline devices. I tried everything i could, but the problem remained.

Newbie

Guys, I have a problem, when i try to download content from the Android app it says this ---> Spotify you're out of offline devices. I tried everything i could, but the problem remained.

Billy-J

Spotify Star

140 Views

1 replies

0 likes

Other
Premium
  • 140 Views
  • 1 replies
  • 0 likes