Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryNetherlands DeviceiPhone 13Operating SystemiOS 18 My Question or IssueHow can i change the administrator in my account? Is this possible?
I'm following this spotify support article with instructions on how to switch a family plan member to a managed account.However when i follow the instructions, to Account>Manage Members>Select Member the only option available is a toggle for play exp...
PlanFreeCountryUKDeviceHuawei Mate 20 proMy Question or Issue Hi, I was looking to subscribe to Spotify premium but I keep getting this error "We failed to log you in", which is weird as in the app I am logged in and can play music and use Spotify c...
Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are no longer able to see or search their profile --sto...
PlanFreeCountry DeviceASUS TUF F15Operating SystemWindows 11 My Question or IssueSo i have logged in my spotify account in my chrome browser using my email. The problem is the whenever i close the tab and reopen the browser, my account gets logged ou...
Hiya this is embarrassing but I've forgotten my log in details for Spotify, I have an active 3 month trial, the weird thing is I cannot find any emails regarding the trial or my signing up. Is there a way to find my account using my card details?
Tried click sign out of all devices, didn’t work. Just got new iPhone, Mac, Garmin (watch) and have had many devices with downloads on in the past and now it says this. Now after signing back in after logging all my devices out - now can’t download m...
Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpose of this feature, I would like to disable it for ...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUSADeviceiPhone 7, iPad (6th Generation), Windows DesktopOperating SystemiOS 12, Windows 10 My Question or IssueSpotify has lately started to treat all my devices as one device, continuing what I was listening to on one device to a ...
I can use Spotify on my iPhone no problem. I can Bluetooth to my Tesla model 3 with no problem. When I try to use the app built into Tesla, it gives me the QR code screen and I scan the code, agree to the conditions in my phone, then the QR code scre...
PlanPaid for Premium but has been dropped down to FreeCountryUnited States DeviceiPhones My Question or IssueI don't know where to turn to so I'm reaching out here...My husband has had a Spotify account since he got out of high school and a few years...
Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa
PlanFamily Plan PremiumCountryUnited StatesDeviceiPhone 15, Tesla Model 3, 2024Operating SystemOS 10 My Question or Issue I can't use the Spotify App on my Tesla after logging out. At first, it stopped working after I downgraded from the Family Plan,...
I have 2 spotify account and I want to use the second one with the email I signed for the first one. account1: email1account2: email2 and I need:account2: email1account1: email3 How to do, without closing the first one? I tried to change the email in...
About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...
I am ready to upgrade my Hulu to Hulu without ads but I still only have the Hulu iteration/plan that came free when I signed up for Spotify premium way back when. I cannot upgrade to a new Hulu plan through Hulu because it’s bundled into my Spotify a...
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later. "Password details I'm using are correct. Any ideas g...
Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...