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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422531 Views
  • 965 replies
  • 108 likes
  • Account
  • 422531 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187156 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187156 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

I paid for my premium account on the wrong email

I accidentally sent my premium payment to a Spotify account I am no longer using and I need to switch it to my new Spotify subscription

  • Visitor
  • I accidentally sent my premium payment to a Spotify account I am no longer using and I need to switch it to my new Spotify subscription
  • Luan
  • Spotify Star
  • 24 Views
  • 1 replies
  • 0 likes
  • 24 Views
  • 1 replies
  • 0 likes

Spotify artists statistics

Hello,I am a musician and I have already claimed my artist profile.Today I checked my statistics from the previous days. On Monday I had more than 50.000 streams and on Tuesday only 6000. On Wednesday I had 4500 streams and 0 listeners.Has someone th...

  • Casual Listener
  • Hello, I am a musician and I have already claimed my artist profile. Today I checked my statistics from the previous days. On Monday I had more than 50.000 streams and on Tuesday only 6000. On Wedn...
  • JohnHowlett
  • Regular
  • 294 Views
  • 2 replies
  • 0 likes
  • Account
  • 294 Views
  • 2 replies
  • 0 likes

Change country linked free account

PlanFree/PremiumCountry Device(Samsung Galaxy 20) My Question or IssueI started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we lived in Chile. Years passed I live in Italy, Spain and now Hungary. My finan...

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung Galaxy 20)   My Question or Issue I started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we ...
  • Luan
  • Spotify Star
  • 27 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 27 Views
  • 1 replies
  • 0 likes

Change Country in the Newsletter

PlanPremiumCountry France DevicesIphone 14 Pro and MacBook Pro My Question or IssueHi, I have an issue that I'm not sure how to go about. Some help would be greatly appreciated. I originally opened my Spotify account in Paris back in 2012 or 2013, th...

  • Visitor
  • Plan Premium Country  France   Devices Iphone 14 Pro and MacBook Pro   My Question or Issue Hi, I have an issue that I'm not sure how to go about. Some help would be greatly a...
  • Luan
  • Spotify Star
  • 36 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 36 Views
  • 1 replies
  • 0 likes

Spotify Webung ausschalten wo

Wo kann diese belästigende Spotify werbung ausgeschaltet werden? Muss das sein? Bezahle doch schon mehr als genug für spotify in der Hochpreisknsel Schweiz. Daniel Ek kannst du spnst die Preise von Afganistan für die Schweiz aplizieren?PlanFree/Premi...

  • Casual Listener
  • Wo kann diese belästigende Spotify werbung ausgeschaltet werden? Muss das sein? Bezahle doch schon mehr als genug für spotify in der Hochpreisknsel Schweiz. Daniel Ek kannst du spnst die Preise von A...
  • anmlpr
  • Casual Listener
  • 80 Views
  • 2 replies
  • 0 likes
  • Account
  • 80 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

  • Regular
  • hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...
  • Howcouldyou
  • Casual Listener
  • 12219 Views
  • 160 replies
  • 32 likes
  • Account
    Security
  • 12219 Views
  • 160 replies
  • 32 likes

Profile mapping to soundcloud

PlanPremiumCountryCanadaOperating SystemWindows 11 My Question or IssueHello,My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I link my Spotify for artist account to my SoundCloud?

  • Visitor
  • Plan Premium Country Canada Operating System Windows 11   My Question or Issue Hello, My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I li...
  • Luan
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • Other
  • 45 Views
  • 1 replies
  • 0 likes

AUDIOBOOK TIME RUNS OUT WITHIN 10 HOURS!

Plan - premium Country - USADevice - iPad&iPhone My Question or IssueI have had Spotify premium for a long time and have recently started using the audiobook feature. Supposedly this feature comes with 15 hours of audiobook time… I have yet to get th...

  • Regular
  • Plan - premium  Country - USA Device - iPad&iPhone  My Question or Issue I have had Spotify premium for a long time and have recently started using the audiobook feature. Supposedly...
  • Wolveshavenokings
  • Visitor
  • 2416 Views
  • 8 replies
  • 1 likes
  • Account
  • 2416 Views
  • 8 replies
  • 1 likes

account

PlanPremiumCountry USA DeviceSamsung Galaxy 10, Operating SystemWindows 10, My Question or IssueHi, I had a hiking accident and had to cancel all my exercise classes, for which I have a Premium account. May I suspend the Premium without losing my lib...

  • Visitor
  • Plan Premium Country USA   Device Samsung Galaxy 10,  Operating System Windows 10,   My Question or Issue Hi, I had a hiking accident and had to cancel all my exercise classe...
  • Luan
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • Account
  • 848 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change current account email to another deleted account email

PlanFree/PremiumCountryIndiaMy Question or IssueI am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which had an email address which I wish to use in my current accoun...

  • Newbie
  • Plan Free/Premium Country India My Question or Issue I am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which...
  • OscarDC
  • Moderator
  • 662 Views
  • 3 replies
  • 4 likes
  • Account
  • 662 Views
  • 3 replies
  • 4 likes

Superuser Contribution Hide from devices on same network

PlanPremiumCountry USA My Question or Issue I use Spotify Premium at work- either on my phone or my computer. Both are connected to the company network (LAN or WiFi). Today I noticed my coworker's computer showed up on my list of devices. This is dis...

  • Casual Listener
  • Plan Premium Country  USA   My Question or Issue  I use Spotify Premium at work- either on my phone or my computer.  Both are connected to the company network (LAN or WiFi)....
  • nishantc
  • Visitor
  • 22176 Views
  • 35 replies
  • 34 likes
  • Security
  • 22176 Views
  • 35 replies
  • 34 likes

is there a way to reset your listen history?

me and my friends have just made a blend playlist and it is adding songs that we dont even listen to and or haven't listened to in over 5+ months. its really annoying when the blend makes absolute HEAT but then throws in a bunch of random country son...

  • Visitor
  • me and my friends have just made a blend playlist and it is adding songs that we dont even listen to and or haven't listened to in over 5+ months. its really annoying when the blend makes absolute HE...
  • SittingDuck423
  • Casual Listener
  • 16276 Views
  • 4 replies
  • 3 likes
  • 16276 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Wrapped from previous years

PlanPremiumCountry CanadaDevicePoco F1 and DesktopOperating SystemAndroid Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

  • Casual Listener
  • Plan Premium Country  Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10   My Question or Issue  Is there a way for me to check on my old wrapped ...
  • 4rkar
  • Newbie
  • 427765 Views
  • 13 replies
  • 4 likes
  • Account
  • 427765 Views
  • 13 replies
  • 4 likes

Invisible account

Hello, I have a Spotify account but my friends can't see it, it doesn't show up in their searches even if they enter the exact name or exact username. Is it possible to set this up somewhere to make the profile visible? I couldn't find this option an...

  • Casual Listener
  • Hello, I have a Spotify account but my friends can't see it, it doesn't show up in their searches even if they enter the exact name or exact username. Is it possible to set this up somewhere to mak...
  • JitkaCe
  • Casual Listener
  • 56 Views
  • 2 replies
  • 0 likes
  • 56 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hesaba giriş yaparken kullanıcı adı bulunamadı diyor ama hesap var

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılıyor premium olan hesabıma erişemiyorum.

  • Visitor
  • Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılı...
  • Ivelina
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • My Question or Issue I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States...
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...

  • Casual Listener
  • Spotify Kids isn't available in the country or region associated with your account.   Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1   I want t...
  • Breakerfall01
  • Visitor
  • 7419 Views
  • 13 replies
  • 7 likes
  • Account
    Other
    Premium
  • 7419 Views
  • 13 replies
  • 7 likes