Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421723 Views
  • 965 replies
  • 108 likes
  • Account
  • 421723 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186625 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186625 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103499 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103499 Views
  • 69 replies
  • 10 likes

I can't access my monthly payment to update which credit card to use

There is no 'Manage my Plan' on my screen. Only 'Manage my Subscription'. When that is chosen, it shows I have Premium Family but there is no link to take me to payment editing

  • Visitor
  • There is no 'Manage my Plan' on my screen. Only 'Manage my Subscription'. When that is chosen, it shows I have Premium Family but there is no link to take me to payment editing
  • Maxim
  • Spotify Star
  • 32 Views
  • 1 replies
  • 0 likes
  • 32 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • danman338
  • Visitor
  • 3744 Views
  • 18 replies
  • 7 likes
  • Other
    Premium
    Subscription
  • 3744 Views
  • 18 replies
  • 7 likes

Takedown Notification

I got a takedown notification on a playlist with a few common songs on it. Nothing explicit, just regular songs from the Spotify library. I checked the Spotify terms, and nothing on the playlist violated those terms as I understand them--particularly...

  • Newbie
  • I got a takedown notification on a playlist with a few common songs on it. Nothing explicit, just regular songs from the Spotify library.   I checked the Spotify terms, and nothing on the play...
  • Billy-J
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 42 Views
  • 1 replies
  • 0 likes

Gift card not working

I type in the code and it is not redeemable

  • Visitor
  • I type in the code and it is not redeemable
  • Billy-J
  • Spotify Star
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

  • Visitor
  • On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this
  • patherine
  • Casual Listener
  • 1266 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1266 Views
  • 7 replies
  • 0 likes

Unable to Log into Spotify Account via multiple methods

Hi,I am currently a Spotify Free user in the USA. I have a problem where when I try to log into Spotify via Google, it gives me the following error: "Oops! Something went wrong, please try again or check out our help area" I then try putting my gmail...

  • Newbie
  • Hi, I am currently a Spotify Free user in the USA.    I have a problem where when I try to log into Spotify via Google, it gives me the following error:   "Oops! Something went w...
  • ribezaz
  • Rising Star 3
  • 79 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 79 Views
  • 1 replies
  • 1 likes

reset password on family account for associated account

I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email address. Once realizing that the new account didn't allo...

  • Newbie
  • I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email addre...
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 65 Views
  • 1 replies
  • 0 likes

Premiun India 12 mounth.

Hello! Please tell me, I’m in India, I want to connect to premium for 1 year immediately. But in subscription plans before payment by card there is no such option. Only for 1 month. How to do it?

  • Visitor
  • Hello!👐 Please tell me, I’m in India, I want to connect to premium for 1 year immediately. But in subscription plans before payment by card there is no such option. Only for 1 month. How to do it?🙂...
  • ChooseAGoodUsername
  • Roadie
  • 51 Views
  • 1 replies
  • 0 likes
  • Premium
  • 51 Views
  • 1 replies
  • 0 likes

How to remove downloads of devices no longer accessable

I am not allowed to download playlists on my new pc because of the limit, but I am not able to remove the downloaded playlists on old devices.

  • Casual Listener
  • I am not allowed to download playlists on my new pc because of the limit, but I am not able to remove the downloaded playlists on old devices.
  • ChooseAGoodUsername
  • Roadie
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update email address

I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later. "Password details I'm using are correct. Any ideas g...

  • Visitor
  • I've tried everything I can think of to update my email address and every time I get this message: "For your protection, we are unable to process your request at the moment. Please try again later....
  • owie-q82cun
  • Visitor
  • 10542 Views
  • 26 replies
  • 1 likes
  • 10542 Views
  • 26 replies
  • 1 likes

Refund

Hello į dont use Spotify anymore and į got charged for Spotify premium 7.99euro iš it possible to get Refund?

  • Newbie
  • Hello į dont use Spotify anymore and į got charged for Spotify premium 7.99euro iš it possible to get Refund?  
  • ChooseAGoodUsername
  • Roadie
  • 48 Views
  • 1 replies
  • 0 likes
  • Premium
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Search SEO not showing my Playlists.

PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(MacOS Mojave 10.14.2) My Question or Issue Hello Spotify, 2 of My biggest playlists are not showing up in the search result, many keywords used in my description are not being taken ...

  • Gig Goer
  • Plan Premium Country USA   Device (Macbook Pro late 2016) Operating System (MacOS Mojave 10.14.2)   My Question or Issue   Hello Spotify,   2 of My biggest playlists...
  • islandbeats
  • Gig Goer
  • 4201 Views
  • 10 replies
  • 0 likes
  • Account
    Other
  • 4201 Views
  • 10 replies
  • 0 likes

Can't activate my hulu through my spotify

It just takes me to a page about plans and won't let me activate it.

  • Visitor
  • It just takes me to a page about plans and won't let me activate it.
  • ChooseAGoodUsername
  • Roadie
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

How can I change my country back to the original?

PlanPremiumCountry My Question or Issue(1) I signed up while in Canada, and while in Canada the premium expired so I was on free.(2) I travelled to a different country, and signed up for premium. Since the price was cheaper I switched from Canada to ...

  • Visitor
  •   Plan Premium Country   My Question or Issue (1) I signed up while in Canada, and while in Canada the premium expired so I was on free. (2) I travelled to a different country, a...
  • Maxim
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 47 Views
  • 1 replies
  • 0 likes

Solved!! Illegal streams and plays

Hi, I am A&R from an record label. I came across two artists on Spotify where their plays grew over a 3 day period to 250K and then the plays stopped and the numbers are dropping now. They were able to hit about 130K monthly listeners in a short peri...

  • Casual Listener
  • Hi,   I am A&R from an record label. I came across two artists on Spotify where their plays grew over a 3 day period to 250K and then the plays stopped and the numbers are dropping now. ...
  • GirlUndead
  • Casual Listener
  • 1509 Views
  • 3 replies
  • 0 likes
  • Account
  • 1509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • Ojeda
  • Casual Listener
  • 92251 Views
  • 79 replies
  • 37 likes
  • Account
    Login
    Security
  • 92251 Views
  • 79 replies
  • 37 likes

Superuser Contribution Wont let me change email.

It keeps saying something went wrong try again.. im just trying to change my email to my new personal one.

  • Newbie
  • It keeps saying something went wrong try again.. im just trying to change my email to my new personal one.
  • Eni
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • Account
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • Maria
  • Moderator
  • 452 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 452 Views
  • 7 replies
  • 1 likes