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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291623 Views

529 replies

34 likes

Account
Free
  • 291623 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13687 Views

6 replies

11 likes

Security
  • 13687 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541403 Views

990 replies

115 likes

Account
  • 541403 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129674 Views

74 replies

12 likes

Account
Login
Premium
  • 129674 Views
  • 74 replies
  • 12 likes

Solved!! Premium Code Doesn't Work?

I am an existing Spotify Premium subscriber. I recently got a new phone plan, and it comes with six months of Spotify Premium. They said I could use the code even if I was an existing subscriber, but when I used the code I received in the Redeem sect...

Regular

I am an existing Spotify Premium subscriber. I recently got a new phone plan, and it comes with six months of Spotify Premium. They said I could use the code even if I was an existing subscriber, but...

shvzal

Visitor

5200 Views

5 replies

0 likes

Premium
  • 5200 Views
  • 5 replies
  • 0 likes

reset password on family account for associated account

I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email address. Once realizing that the new account didn't allo...

Newbie

I have a family account. My son (not an adult) has an account under this. He had trouble logging into his account, and being impatient created another account (free plan) under their same email addre...

ImpSlayer

Visitor

1580 Views

3 replies

0 likes

Account
Login
Premium
  • 1580 Views
  • 3 replies
  • 0 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

Casual Listener

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

OhNoItsFusl

Newbie

2893 Views

9 replies

2 likes

  • 2893 Views
  • 9 replies
  • 2 likes

Superuser Contribution spotify abroad for 14 days need update even thought im not in abroad

PlanFreeCountryPhilippines DevicePoco f6 Operating SystemAndroid 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many times.

Casual Listener

Plan Free Country Philippines    Device Poco f6  Operating System Android 14   Issue I got forced logged out and I can't sign in because of the 14 days abroad thing ev...

Ketubh

Visitor

17234 Views

51 replies

4 likes

Account
Free
Login
  • 17234 Views
  • 51 replies
  • 4 likes

Superuser Contribution Someone is using Capcom Sound Team's profile and releasing songs

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 11 My Question or IssueAs the subject title says, I'm pretty sure someone has gained access to Capcom Sound Team's Spotify profile and is currently releasing songs through it.The profile is...

Casual Listener

Plan Premium Country Brazil Device Desktop Operating System Windows 11   My Question or Issue As the subject title says, I'm pretty sure someone has gained access to Capcom Sound Team'...

Vasil

Moderator

84 Views

1 replies

2 likes

Account
Other
Security
  • 84 Views
  • 1 replies
  • 2 likes

Superuser Contribution Remove the device of someone else that is using my account

My old friend (we're not friends anymore) uses my Spotify, and I don't want her to anymore, but she won't remove it. I want to remove it myself, but I don't know how, and I know she won't give it up.

Visitor

My old friend (we're not friends anymore) uses my Spotify, and I don't want her to anymore, but she won't remove it. I want to remove it myself, but I don't know how, and I know she won't give it up.

Vasil

Moderator

78 Views

1 replies

0 likes

Account
  • 78 Views
  • 1 replies
  • 0 likes

Changing email in app - Email already taken

My Question or IssueI have my account registered to my Yahoo email, and want to change it to my Gmail email.Couple weeks ago it said email was taken, so I logged in with it via google and deleted it. I waited the week for the deletion to complete, an...

Newbie

My Question or Issue I have my account registered to my Yahoo email, and want to change it to my Gmail email. Couple weeks ago it said email was taken, so I logged in with it via google and deleted...

fltravelguy1000

Casual Listener

134 Views

2 replies

0 likes

Account
Login
Other
  • 134 Views
  • 2 replies
  • 0 likes

Solved!! Update email address to address of recently closed account

I have my main premium account using an outdated email. I also have a free account using my primary email that I made years ago with nothing on it. I closed the old free account but I cannot update my premium account to my primary email (“We're sorry...

Newbie

I have my main premium account using an outdated email. I also have a free account using my primary email that I made years ago with nothing on it. I closed the old free account but I cannot update m...

huwpritch

Casual Listener

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

Payment cancellation

Hi All I have a client with a Disability I support they really need to cancel their Spotify as they can't afford it. Problem is due to their disability they can't remember any passwords for the email they.used or the Spotify account. He knows his ema...

Visitor

Hi All  I have a client with a Disability I support they really need to cancel their Spotify as they can't afford it. Problem is due to their disability they can't remember any passwords for th...

Billy-J

Spotify Star

89 Views

1 replies

0 likes

  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution No access to the email associated with my Spotify account

My name is Mitch and I'm in Australia and I've been with spotify for ages. NOW - I'm desperate for help from someone. I no longer have access to the email associated with my account - it was my old work email which no longer exists and I've forgotten...

Casual Listener

My name is Mitch and I'm in Australia and I've been with spotify for ages. NOW - I'm desperate for help from someone. I no longer have access to the email associated with my account - it was my ...

StefDStoyanov

Newbie

404 Views

4 replies

0 likes

Login
  • 404 Views
  • 4 replies
  • 0 likes

Restore Downloads after premium plan renewal

My Question or IssueI changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed but the app size stayed huge, meaning all the tracks a...

Casual Listener

My Question or Issue I changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed b...

afronoid

Casual Listener

837 Views

2 replies

2 likes

Other
Premium
Subscription
  • 837 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can not login to my account

My Question or IssueWhen I try to login to my account, it just loads over and over again and I can not successfully login.

Visitor

  My Question or Issue When I try to login to my account, it just loads over and over again and I can not successfully login. 

Maria

Moderator

95 Views

1 replies

0 likes

Account
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to add google account as login method

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working

Newbie

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working 😕

Susan_GP

Moderator

1855 Views

14 replies

0 likes

  • 1855 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Duo plan manager audiobooks locked. How to unlock them to access my free hours.

PlanDuoCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11spotify App v8.8.6.472 My Question or IssueI am a new Duo plan manager and the audiobooks are all locked. How to unlock them to access my free hours. I...

Regular

Plan Duo Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11 spotify App v8.8.6.472   My Question or Issue I am a new Duo plan manag...

Susan_GP

Moderator

14079 Views

17 replies

0 likes

Other
Premium
  • 14079 Views
  • 17 replies
  • 0 likes

Spotify runs fine on laptop, but not on iPhone app

Premium, USAiPhone 16 Pro, running iOS 18.5AND MacBook Pro, running Sequoia 15.4.1My Question or IssueMy Premium account is paid up, and Spotify works fine on my laptop, but my iPhone app insists my last payment didn't go through, and is trying to ge...

Newbie

Premium, USA iPhone 16 Pro, running iOS 18.5 AND MacBook Pro, running Sequoia 15.4.1 My Question or Issue My Premium account is paid up, and Spotify works fine on my laptop, but my iPhone app ins...

osornios

Spotify Star

119 Views

1 replies

0 likes

Premium
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution The short Url´s doesn´t seem to work? I created it through sptfy.com.

My short url to spotify doesn´t work, it was created through sptfy.com, but i can´t reach that page neither. It has been like this for two days now.

Visitor

My short url to spotify doesn´t work, it was created through sptfy.com, but i can´t reach that page neither. It has been like this for two days now.

Gazorp

Newbie

10942 Views

10 replies

1 likes

  • 10942 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

Newbie

  Plan Premium family Country Canada   Device  Samsung Galaxy s20 fe Operating System     My Question or Issue I am trying to listen to audiobooks but it says i h...

becobot

Visitor

6155 Views

22 replies

2 likes

Other
Subscription
  • 6155 Views
  • 22 replies
  • 2 likes

Solved!!Superuser Contribution i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

hi, i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t cl...

rh_1du1rw-s28

Newbie

58184 Views

22 replies

0 likes

  • 58184 Views
  • 22 replies
  • 0 likes

login doesn't work in app on older Mac

Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6. Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app. Login fails. Says I've got the wrong PW/ID. I don't. I've tried a dozen times, quintuple ...

Newbie

Setting up an older MacBook Air to be music/spotify machine. OS 10.12.6.   Spotify site doesn't work in its Safari or Chrome browsers. Fine. I downloaded the app.   Login fails. Says I'...

Maxim

Spotify Star

138 Views

1 replies

0 likes

Login
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Following count not updating on profile

PlanFree & PremiumCountryALLDeviceALLOperating SystemALL My Question or IssueThe following count on profile is not updating when following a new artist, but it does update when following a 'normal' account. Example:My current following count is '5', ...

Casual Listener

Plan Free & Premium Country ALL Device ALL Operating System ALL   My Question or Issue The following count on profile is not updating when following a new artist, but it does updat...

Kendxra

Visitor

8916 Views

21 replies

8 likes

Account
Other
  • 8916 Views
  • 21 replies
  • 8 likes