Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080652 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080652 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49979 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49979 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146452 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146452 Views
  • 4840 replies
  • 118 likes

Verify Personal User Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm an Artist and My Artist Profile is Verifed but Is There away to Verify My User Page so If...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm a...
  • 21 Views
  • 0 replies
  • 0 likes
  • Account
  • 21 Views
  • 0 replies
  • 0 likes

Changing language of songs showing in weekly discover list

i listen to songs in multiple languages but I get recommendations for many languages that I don’t understand. For example in my list I will see Bengali songs which I don’t understand. I would like to see songs in English, Hindi, Urdu and Punjabi. how...

  • Visitor
  • i listen to songs in multiple languages but I get recommendations for many languages that I don’t understand. For example in my list I will see Bengali songs which I don’t understand. I would like to...
  • 15 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 15 Views
  • 0 replies
  • 0 likes

Still being charged despite deleting account

Last month I decided to cancel my plan and delete my account to move to another service. I went through all the steps to cancel before deleting the account yet I found out yesterday that I've been charged again. The last Spotify payment was 3rd June,...

  • Visitor
  • Last month I decided to cancel my plan and delete my account to move to another service. I went through all the steps to cancel before deleting the account yet I found out yesterday that I've been ch...
  • 20 Views
  • 0 replies
  • 0 likes
  • Account
  • 20 Views
  • 0 replies
  • 0 likes

Premium account - nothing works but logged in

Used the web app, now have no access at all on mobile device. Tried logging off all devices, but nothing restored. Can't play any music and all Playlist titles are there with 0 content. Really wish I could find out how to fix this. It's going on a we...

  • Newbie
  • Used the web app, now have no access at all on mobile device. Tried logging off all devices, but nothing restored. Can't play any music and all Playlist titles are there with 0 content. Really wish I...
  • 18 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 18 Views
  • 0 replies
  • 0 likes

I am being charged for two accounts, the duo account and the family account

Hello.I have changed my account from the personal to the family account, however this month I was charged for the family account and the duo account. I don't understand why, if I had never paid for the duo account.Could you help me on this issue plea...

  • Visitor
  • Hello. I have changed my account from the personal to the family account, however this month I was charged for the family account and the duo account. I don't understand why, if I had never paid for...
  • 18 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 18 Views
  • 0 replies
  • 0 likes

My artist page don't show in my provider (I deleted all songs of my page)

When I want to enter my artist page on my release it is not found even though it exists. I can even access it on my artist account. Maybe it's because I deleted all the releases on my artist page.

  • Newbie
  • When I want to enter my artist page on my release it is not found even though it exists. I can even access it on my artist account. Maybe it's because I deleted all the releases on my artist page. ...
  • 46 Views
  • 0 replies
  • 0 likes
  • Account
  • 46 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution unable to see a followed friends profile

PlanPremiumCountryUSDeviceiphone XR/ipadOperating SystemIOS 15.5 My Question or IssueAs of yesterday, i am completely unable to view the profile/playlists or interact with someone i was previously friends with. They’ve sent direct links of playlists,...

  • Newbie
  • Plan Premium Country US Device iphone XR/ipad Operating System IOS 15.5   My Question or Issue As of yesterday, i am completely unable to view the profile/playlists or interact with so...
  • Eni
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 39 Views
  • 1 replies
  • 0 likes

My Wife's Playlists Have Disappeared

PlanPremiumCountry UK Device(iPhone 12 mini.Operating System(iOS 10) My Question or Issue: My wife's playlists have disappeared. I have read similar posts where resetting passwords appear to have done the trick - however my wife has changed done this...

  • Casual Listener
  • Plan Premium Country UK   Device (iPhone 12 mini. Operating System (iOS 10)   My Question or Issue: My wife's playlists have disappeared. I have read similar posts where resettin...
  • Luan
  • Spotify Star
  • 88 Views
  • 3 replies
  • 0 likes
  • Premium
  • 88 Views
  • 3 replies
  • 0 likes

Solved!! Strange account and playlists

My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please help !

  • Casual Listener
  • My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please h...
  • Enzil1
  • Casual Listener
  • 62 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 62 Views
  • 2 replies
  • 0 likes

Error 500 (and pc app error 16) Can't log in from Ukraine

Hello everyone, I can not go to the site and enter the application on the PC. It writes error 16 on the PC, and when I try to enter the site, it writes nttp 500. Surprisingly, everything works fine on the phone, when I contact my ISP, it replies that...

  • Newbie
  • Hello everyone, I can not go to the site and enter the application on the PC. It writes error 16 on the PC, and when I try to enter the site, it writes nttp 500. Surprisingly, everything works fine o...
  • 28 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 28 Views
  • 0 replies
  • 0 likes

Hello I have a spotify account and can't open a playlist of a friend. Help?

I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it into the search header it also doesnt seem to find...

  • Not applicable
  • I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it...
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

can't activate wife's account for Duo Premium

After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses

  • Not applicable
  • After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Spotify keeps connecting to a device that is not mine

How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?

  • Not applicable
  • How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?
  • Luan
  • Spotify Star
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

I logged out but don't remember my email it was under

My account used to be linked to my old Facebook but I deleted it years ago. Unfortunately I don't remember the login for it bc it was always logged in. Please help me retrieve it, I have a premium account and I'd like it back

  • Not applicable
  • My account used to be linked to my old Facebook but I deleted it years ago. Unfortunately I don't remember the login for it bc it was always logged in. Please help me retrieve it, I have a premium ac...
  • Maxim
  • Spotify Star
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Solved!! is this email scam

I’m scared i’ll be hacked even though most passwords are changed. Hey ______, Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we'd be more than happy to lend a helping hand. We've checked backstage...

  • Casual Listener
  • I’m scared i’ll be hacked even though most passwords are changed.   Hey ______,   Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we...
  • KendricK__
  • Casual Listener
  • 63 Views
  • 2 replies
  • 0 likes
  • 63 Views
  • 2 replies
  • 0 likes

Why can't my friends see my public playlists?

One of my friends can see my social activity, but when they click on my profile, they cannot see any of my playlists even though they say they are public for me and that they are added to my profile.

  • Visitor
  • One of my friends can see my social activity, but when they click on my profile, they cannot see any of my playlists even though they say they are public for me and that they are added to my profile.
  • Luan
  • Spotify Star
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Spotify not to add songs to my Playlist

I create a Playlist and Spotify adds songs to it. I don't want any added songs

  • Not applicable
  • I create a Playlist and Spotify adds songs to it. I don't want any added songs
  • Luan
  • Spotify Star
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Won’t let me sign into old account

PlanFree/PremiumCountryUsDeviceiPhone 13Operating System(iOS 15 I tried sending into my old account via login without password and I looked up my old username on a friends device and that’s what I typed in. It’s saying that there is no account with t...

  • Casual Listener
  •   Plan Free/Premium Country Us Device iPhone 13 Operating System (iOS 15   I tried sending into my old account via login without password and I looked up my old username on a frie...
  • Luan
  • Spotify Star
  • 65 Views
  • 3 replies
  • 0 likes
  • Account
  • 65 Views
  • 3 replies
  • 0 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Not applicable
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • Luan
  • Spotify Star
  • 1173 Views
  • 3 replies
  • 0 likes
  • 1173 Views
  • 3 replies
  • 0 likes

I think I have two accounts

I need help

  • Not applicable
  • I need help
  • Luan
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes